Ratings based on 671 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified travelerfrom Ukraine
Amazing honeymoonPosted May 18, 2015
This was our first trip to Cancun and we were quite worried about selecting the "ideal" hotel for our honeymoon. Well, we never regretted that we selected Secrets The Vine. The hotel is simply amazing. It is very new and modern offering spacy rooms with an amazing view. The restaurants very really impressive, especially the evening a la carte Dragon's and Bluewater Grill. But the most impressive is the staff attitude - we never met such friendly and helpful people. They made everything possible for us to enjoy our vacation - starting from granting us with the complimentary package (which included romantic dinner on the beach, romantic breakfast and complimentary 50-minutes SPA visit) and continuing by supporting and helping us with any requests we had. We really felt that we had a friend who helped us out on any occasion - our butler Nancy - many thanks to you for this, sad we did not have a chance to say goodbye to you personnally.
by A verified travelerfrom Pennsylvania
Posted May 17, 2015
Pros: Nice, contemporary rooms with two sinks. Nice beach.
Cons: The attitude of the Front desk staff. The quality of food.
Hotel did not have WiFi or any Internet connections for 5 days. If we know this in advance, we would not choose this hotel. When connections was finally restored, they did not even inform us, even we been asking about it every day. From 6 nights of our stay, 3 nights the room has not been cleaned. This include, no clean towels, no bottled water (in Mexico the bottled water is essential, even for brushing teeth), no daily newsletter information with activities. Quality of food in restaurants was not that good ether. This is our 5th visit to Mexico, but was the worst experience of all.
for Everyoneby A verified travelerfrom l
Great placePosted May 17, 2015
Great place lots of Spanish help very helpfull in every wsy
for Couplesby A verified travelerfrom San Diego
Beautiful PropertyPosted May 16, 2015
Pros: New, clean, food
Cons: Shower water in the rooms smells terrible. The smell is still in my hair after being home 5 days.
Location: Good location, about 45 minutes to an hour to Playa del Carmen and Xcaret.
We really, really enjoyed our stay at Secrets the Vine. The property is modern and gorgeous. Rooms are spacious and clean. The pool and beach area is very nice, with three separate pools. We spent all of our time at the pool by the Sugar Reef bar that plays music during the day. The food was very good as well - better than I expected. For dinner we enjoyed Olio, Dragons, and the steakhouse. There is also a great buffet each morning and BBQ at the pool for lunch. The entertainment team did a great job as well. There was always something fun to do if you didn't want to relax. Overall, I would highly recommend this hotel and we will stay there any time we are in Cancun.
for Everyoneby A verified travelerfrom Marina Del Rey, CA
Amazing!Posted May 15, 2015
Incredible! We had so much fun! Staff was friendly and accommodating. Food was surprisingly good. Can't wait to stay here again!
by A verified travelerfrom tokyo
お友達と、若いカップルにオススメな賑やかホテルPosted May 7, 2015
挙式兼ハネムーンで4泊しました。ルブランに続いての4連泊でしたので全く雰囲気の違うシークレットザバインには驚きました。 まず、大きなホテルなのでとても賑やか。 夜は貸切パーティーが多く夜中までクラブミュージックがガンガンで驚きました。 ハネムーナーにとっても親切でハネムーンブレックファースト、ハネムーンのフラッグ、ベッドサービスなどサプライズが多く嬉しかったです。 ルームサービスの食事の質も高く、全てのレストランを回ることができないくらい選択肢は豊富でした。 強いて言うなら朝と昼のレストランの枠は少ないかなと思います。 広いバルコニーからのオーシャンビューはとっても素晴らしかったです。 のんびり、というよりは賑やかなイメージが強いので、若いカップルやお友達とのご旅行におすすめです。
for Everyoneby A verified traveler
A solid 8 out of 10Posted May 2, 2015
The Good: -The hotel on a whole had very modern/minimalist decor and the staff did a really good job at keeping all of the common areas clean. -The gym is pretty solid and has pretty much everything you need. -The Bluewater restaurant is really good, but be prepared to wait for a table. -The views from either side of the hotel are simply breathtaking; the higher the floor the better. I booked on Expedia, and since I am a gold member, I received a complimentary room upgrade to a Junior Suite. -The hotel offers complimentary photography services, however you just have to pay for any photos you want; still a good deal. The Bad -The entertainment is lacking; the hotel barely plays any music at the pool. -Some of the staff were not personable at all; however; Carlos (Sea Salt) and Jose (The Market) were very good hosts, and they made our trip more memorable. -The service at some of the restaurants can be very slow, especially at dinner. -The rooms are starting to show a bit of wear and tear. -Some of the meals are hit or miss. Further the room service food is mediocre at best, and the menu leaves a lot to be desired. If you are looking for a young/hip/turn-up spot, this place is not for you; the vibe is more relaxed and serene.
by A verified travelerfrom Houston Tx
very nice service, extremely overpriced,Posted Apr 30, 2015
Location: didnt go out.,
the hotel staff is extremely helpful, by far the best service that I have encounter in cancun, but the hotel is extremely overpriced, the food was terrible. we went to the steak house and those steaks were a color that no steak should be, the sides and pretty much everything else was just plain and simple and not worthy of a 5 star hotel we also tried the italian restaurant nebbiolo and it was even worst! the food in olive garden is probably a little better. We live in houston and we are foodies by nature, we love to try new restaurants and the food here is very high end. For the price that we paid, I was expecting that kind of food as well but I was extremely disappointed. The drinks in general were ok, not great but decent. The hotel cleaniness was ok as well since they had this really bad odor coming from our shower and they couldnt fix, they kept saying that they knew about the problem but there was nothing they could do. Also our first night a very drunk couple keep screaming in the hallway and for like 30 min! at 4am!! it was insane, they guy couldnt walk and the girl kept screaming at him. first time that this happens to me in the probably 10 years that I have been to cancun. I had to call twice to report the problem and after probably 40 min some doctor came to help that drunk guy. The hallways in that hotel are extremely noisy, you can hear everything and that is not good when you are trying to relax! bottom line I would not recommend this hotel!!
for Everyoneby A verified traveler
Great vacation at a great resort!Posted Apr 25, 2015
Pros: We loved everything about this resort. It is definitely a five star resort.
Cons: The nightly entertainment could be expanded a little to offer more of a variety.
Location: We shopped in downtown Cancun and took the ferry to the Isla Murjeres.
My best friend and I wanted to get away and have a relaxing girls vacation together. This resort was first class. The accommodations, food, drinks, and experience was five star. We are already planning our next stay and inviting more of our friends. The entire staff was so warm and gracious.
for Everyoneby A verified traveler
Beautiful Hotel and BeachPosted Apr 24, 2015
Pros: Clean and modern
Cons: Music earlier at the pool. No music at all or after 1pm.
Location: Cancun Crawl and Samba boat tours fun.
Beautiful hotel and beach. Hotel placed on small property. Missing lush foliage and long paths to walk on. Food good, not great. Very modern and clean. Staff very nice.