Ratings based on 726 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from OKC, OK
Modern and Gorgeous Like New ResortPosted Jul 28, 2015
Fantastic resort with excellent food across the board. Hotel staff was so good and hard working that I wanted to tip them despite it being all inclusive. Not pressured by staff at any point and had an all around good and relaxing time. Room was spotless every time after maid service. Gym was always clean and well cared for with great equipment and view. Spa is indeed world class and a great experience. Plenty of space around the pools (over four of them located in different and exciting areas) always easy to get a drink! Never a line for dinner and can't complement the staff enough for the way they treated us. Great resort for couples that like to relax and and indulge in good food, drinks, and new couples like activities! Would definitely go back!
for Everyoneby A verified traveler from detroit, mi
Hotel is beautiful and new modern detailPosted Jul 22, 2015
The hotel staff was very welcoming with friendly attitudes. The hotel was very modern and the bars were amazing. I loved that they have cabanas on the beach and around the pool area. Plenty of bars to choose from and in the piano bar they played good music whether it was the Dj or live band. Feet away from the beach and they have jet skis and parasailing onsite as well. Will definitely return here!
for Everyoneby A verified traveler from Monterrey, Mexico
Great service and high quality food and drinksPosted Jul 22, 2015
It's the second time I stay in this hotel and I will certaily do it again. Beautiful hotel, great rooms. The staff offers the best service unlike many all inclusive hotels, where service depends on tips. Not here. High quality food and drinks all day and all included. Highly recommend this hotel.
for Couplesby A verified traveler
Fantastic Facilities and Excellent EntertainmentsPosted Jul 22, 2015
Cons: They missed breakfast room service order. Wi-Fi Signal is too low.
Hotel offers Fantastic Facilities and Excellent Entertainments However they missed breakfast room service order so that I was so hungry.. Wi-Fi Signal is too low. I could not communicate with family and business fellows abroad.
for Everyoneby A verified traveler from tampa florida
Breath takingPosted Jul 21, 2015
Amazing excellent exceeded expectations couldn't have asked for a better experience. The staff food and atmosphere were definitely a five-star experience. It was a surprise trip for my husband and she was blown away by how amazing of a hotel it was it was so impressive for the both of us and we had such a wonderful experience
for Everyoneby A verified traveler from Washington, DC
Posted Jul 18, 2015
A very comfortable hotel. Food is great, view is great, staff is great. The ocean is little too much seaweed to swim in. Other than that, all great.
for Everyoneby A verified traveler from Charlotte, NC
Very nice. Excellent staff.Posted Jul 17, 2015
Location: The tour of the Mayan ruins at Chechen Itza was well worth the cost.
The hotel is like a small city. Little reason to leave except to visit attractions. Food and service was excellent. All inclusive means just that, although we did tip most times. Great place to stay. I suggest you forgo the rental car at the airport. The rental car company Europcar, required all kinds of costly additional insurance. Taxis would have been far less expensive considering that we used the car very little. The rental and return were a real hassle. Most US travelers are accustomed to a 10 minute check in and 5 minute check out. That's not happening at Europcar. Roughly an hour to get the car and an hour to return. The car rental was the only downer of our entire vacation.
for Everyoneby A verified traveler from rochester ny
Posted Jul 15, 2015
Love the location! Very good restorants and nice pools.
for Everyoneby A verified traveler from San Antonio
Excellent HotelPosted Jul 13, 2015
Pros: The room was so comfortable and clean. The maid service was excellent.
Cons: I would include potato chips with the sandwiches at the exit to the beach.
Location: The beach is so beautiful that we never left the hotel. No need to when you have excellent food, pools, and drinks.
This is the second time in a row that we celebrate our wedding anniversary at the Secrets. The hotel spoils you during celebrating special events, but they failed to do it the first time and the second time, but when I mentioned it to Sylvia with the entertainment department she made sure that it was taken care of. I didn't mention it to her until the last night we were there, but she made sure all was taken care of. Thank you Sylvia for making our evening special with the Anniversary banner and decorations in our room. The staff goes out of their way to make sure that you enjoy your vacation or celebration. The rooms are large with a beautiful view and the balconies are very nice and the 10th floor 1006 has a huge balcony. It was nice to see that Edwin still works at the entrance. We were very happy to see him as we were leaving, he's an asset to your hotel as is Sylvia is.
for Couplesby A verified traveler
Very Romantic Hotel on the beachPosted Jul 12, 2015
Cons: Room service food was just ok and took over an hour to deliver to our room. Stick to the restaurants.
Location: Snorkeling, Swim with the dolphin, Scuba, Parasailing, Hikes, Zip lines
We had a terrific experience. This was our second trip to this hotel in two years and can only wait to go back again. The staff is beyond incredible and will go extremely out of their way to accomodate your needs. The food at the restaurant buffets in above average and the restaurants are highly above average. We did the romantic dinner on the walkway on the beach and that food was amazing and highly recommended to do it is free besides a 100 dollar minimum for a bottle of wine or champagne. The bars by the pool are outstanding and drinks are served under three minutes. I would recommend this hotel in every category.