Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom R

Best Hotel in Cancun

Posted Jan 25, 2015
We have been to Cancun over 15 times. This was hands down the best resort we ever stayed! Deck was huge, food was great, excellent service. Our room was ready as soon as we arrived at noon!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

True hospitality

Posted Jan 23, 2015
staff is very attentive, friendly, knowledgeable, made us feel like king and queen.
4 out of 5
Recommended
for Couples
by A verified travelerfrom massachusetts

Posted Jan 23, 2015
Pros: The all inclusive was the bestest
Cons: Early check in
5 out of 5
Recommended
for Everyone
by A verified travelerfrom n

現実を忘れそうなホテルでした。

Posted Jan 22, 2015
とにもかくにも至れり尽くせりで、ゲストというかお姫様にでもなった気分でした!オールインクルーシブなのでレストランはもちろん、ルームサービス、ドリンクも好きなだけ飲めるし、スタッフは紳士的に対応してくれるし、部屋は常に清潔で快適!言うことなしです! 4泊中、2日は日中ツアーに参加していたのですが、ホテルにもっとひきこもりたかったです。笑 とにかくレストランが充実してるので、わざわざ外出する必要性なしです!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Oklahoma City, OK

Very Nice Hotel!

Posted Jan 15, 2015
Pros: Staff, cleanliness and I rarely had to wait in line for a drink or food and no one was standing there waiting for me to tip them.
Cons: Everything was great.
Location: Right on the beach with 4 pools. Close to other hotels and jet ski rentals right on the beach
Secrets the Vine exceeded my expectations. Beautiful hotel, very clean, food was very good, and the staff was great. I am very picky but will definitely stay at this hotel again.
5 out of 5
Recommended
for Couples
by A verified traveler

fancy hotel

Posted Jan 13, 2015
Pros: spa services / hotel staff
Cons: food
A fancy new-built hotel in hotel zone. Very convenient public transportation to downtown and tourism collection points. Extremely excellent SPA services and gym facilities, especially for vocation's killing time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fab hotel

Posted Jan 12, 2015
Best hotel ever! Luxury from start to finish! Even the all inclusive restaurants were fantastic, cannot fault anything at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom australia

Amazing

Posted Jan 10, 2015
Well with the price. The staff are so friendly and helpful. The facilities, restaurants and bars are all 5 star!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York and London

Stunning modern hotel

Posted Jan 9, 2015
My Fiance and I have had a fantastic stay at the hotel with their friendly, welcoming and professional staff, perfect water temperature in the Infinity Pool, amazing selection of food, beautiful and comfortable rooms. We have also had a Butler Miriam that made our trip more enjoyable. Miriam was very nice and professional , always willing to help us and make our trip more comfortable. We would definitively recommend Secret The Vine to our family and friends. We are also keeping the hotel on our list to revisit one day. Thank you also to Expedia for the amazing VIP experience.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

perfect place to get away!

Posted Jan 7, 2015
Pros: adults only! all the restaurants are available without booking 2 days in advance spa visits were very nice lobby coffee bar
Cons: I didn't care for the included/free Chilean white wine and finally learned there was Italian alternative available. I wish i knew that earlier.
Location: 15 minute walk to indoor mall and just another 5 minutes more to the isla dorado mall.
Thanks to Expedia's gold plan, were upgraded to the club level which was a very nice way to start. A staff member is assigned to you during your stay and they greet you at the entrance with cold towels. they are there to help with any arrangements needed during your stay. the club level gives you access to the pool and bar on the 12th floor but we preferred to mix up where we sat. we went for sun and the sand in our toes. there were always chairs and towels available in any location. plenty of good quality food and drinks so you'll never go hungry or thirsty. every staff person was friendly and willing to help in any way possible. the exercise area is beautiful and well equipped. the spa is well done, as well. they do know how to pamper you! the wireless connections worked well and even used the free calls to the US. we appreciated the ability to stay in touch with work and home without running up a data bill on iphone. the glass walls for the showers and toilet that face the rest of the room take a bit of getting used to from a privacy perspective. definitely going back!