Reception
Check availability

Reviews of Suites Gaby

3 out of 5
Suites Gaby
Av. Sunyaxchen Lote 46 y 47 Mza 2, Supermanzana 25, Cancun, QROO

Reviews

8.0

Very Good

Rating 10 - Excellent. 281 out of 876 reviews" "
Rating 8 - Good. 360 out of 876 reviews" "
Rating 6 - Okay. 155 out of 876 reviews" "
Rating 4 - Poor. 42 out of 876 reviews" "
Rating 2 - Terrible. 38 out of 876 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a good vibe for me. But they don't speak a lot of English so not for everybody. I love the locals. Everything is half the price or more downtown compared to the beach area.
Stayed 14 nights in Nov 2023

6/10 Okay

Daniel A

Liked: Cleanliness, staff & service, property conditions & facilities
The Good, The Bad, and The Ugly
First, the good. Exceptional cleanliness. Staff continually clean every surface. Reception staff are welcoming and you can expect assistance from them for most things required. The hotel's location is very good and is only minutes walk away from any number of places to eat as well as a centro market where hundreds of vendors set up shop daily. Hotel rates are reasonable and they do have a restaurant open for breakfast daily where you can find offerings over a broad price range. The Bad: The place truly is a noise box and the management does little to control loud talk in the hallways or lobby which transfers to the rooms because of the tile floors which act like echo chambers. This can go on sometimes into the wee hours of the morning because alot of guests are just plain inconsiderate or because they don't control their kids who are just naturally loud. The hotel posts signs that are meant to remind guests to be quiet and considerate but these do little to alleviate the situation if management doesn't act when necessary. The Ugly: The water saver toilets installed in the rooms are pretty inefficient. It appears most of the rooms have had some upgrades to shower heads and sinks but really they need a better sanitary toilet system.
Stayed 7 nights in May 2023

4/10 Poor

Mounisha

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was good but we had a problem with Wi-Fi, there was no Internet for 4 days. We felt it very difficult for us to be with out Internet. The staff didn’t respond properly.
Stayed 4 nights in Feb 2023

6/10 Okay

CRAIG

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel could not have been in a more perfect location for why we were there. We could walk everywhere. There were close restaurants, banks, etc. The hotel restaurant did not look very inviting so we didn’t use it. The website promised English speaking staff but that was not always the case and was difficult. The hotel room was very clean!!!
Stayed 4 nights in Feb 2023

4/10 Poor

Jason

Business traveler
Disliked: Staff & service, amenities
This hotel is for people looking for a cheap and simple place to stay/ sleep. The bathroom is in my single was tiny, dirty ceilings in shower area, not one piece of art on the walls, A/C in room worked fine. Daily you have to go into lobby for reset your room key. Pain in ass, I stayed there due to me being in area for dental work, it fit my simple needs of bed and shower. This is not a relaxing hotel by any stretch of the imagination. Full size bed mattress was extremely uncomfortable. The surrounding area is nice, it’s safe, and plenty of places to eat, “Mercado 28” is a block away. Plenty shopping. Staff was nice but as other reviewers stated they spoke lil English. Overall I’d rate this place a 2 for comfort/ 3 for convenience 3 for staff and cleanliness, they did come change bed daily. It’s a cheap place to sleep that’s it.
Stayed 10 nights in Jan 2023

4/10 Poor

Yonatan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities

6/10 Okay

William

Traveled with group
Liked: Cleanliness
Location is ok, staff is good , no hot water , breakfast good but not included .safe area

10/10 Excellent

marco

Liked: Staff & service, amenities
Perfect
Stayed 1 night in Dec 2022

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2022

10/10 Excellent

James Leslie

Liked: Staff & service, amenities, property conditions & facilities
Staff very friendly and polite. Room very nice ( clean) . Bathroom good shower and towels plenty. TV worked good and lots of closet space. Breakfast room opened at seven and good menu and good food and drinks. Staff polite aswell. Good parking indoors. Only problem card door locks failed consistently .had to make many fustrating trips down stairs to get card charged and still may not work again. I believe frustrated the front desk workers aswell but they kept smiling. I left my room for several days with a lot of my belongings in the room . Nothing was disturbed only the maid made visits to check if room was ok for cleaning . Felt very reassured with the staff. Overal a nice place to stay. Great for shopping and Resteraunt’s very handy. Staff can recommend all the food types you may like at different places. I believe my friends from Belize enjoyed the hotel as much as I .Jake
Stayed 16 nights in Apr 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
It’s quite even though it’s beside the road i had the comfortable to relax and sleep. And it’s very affordable to me.
Stayed 2 nights in Apr 2022

2/10 Terrible

Yuval

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WORST "HOTEL" I ever stayed in, STAY AWAY!!! I came to the reception and had to wait for a long while because the recepcionist was super slow. When my turn came I realised she was also unfirendly. I was told that the hotel policy is that even though I paid for a room with capacity of 2 people I am not allowed to bring guests for "secuirty reasons". Anyway, I went to my room and took a shower. While I was taking a shower I heard horribly loud knocks at my door. I dressed up quickly just to find out an employe of the hotel who had no English. He just comanded me with his hand to move to the next room. I decided I am not going to argue. Right after that bizzare incident I went outside and only came back at night. Then I realized that they were moving me to a room with an extremely noisy AC...I couldnt sleep all night because it was either too hot without AC or too noisey with AC. First thing I did in the morning was telling the reception about the noisey AC and asking them to either fix it or move me to another room. I was told that the maintainance guy was not there today and that there are no rooms availabile. I checked up on Expedia just to figure out there were many rooms availabile, including 4 rooms of my exact standard. I showed the recepcionist that there are many rooms availabile but instead of asking for apologey for her ugly lies she just avoided me. She even deactivated my room key and only activated it after she relaised it was one step too far. STAY AWAY!!!
Stayed 3 nights in Mar 2022

4/10 Poor

neeta

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Uncomfortable.
Hastily constructed hotel. Poor plumbing. Hardly any furniture.
Stayed 1 night in Mar 2022

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful attention
horrible customer service, the receptionist was always angry giving awful attention to customers, they didn’t even allow to have guests, the room was noisy, very small and quite expensive for what it has to offer. please do no stay here
Stayed 1 night in Feb 2022

6/10 Okay

Juan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Little maintenance will do good to the rooms. They had to change out room because the window wouldn’t close. However they moved from 2nd floor to third floor. Which is a pain because there’s no elevator.
Stayed 1 night in Feb 2022

10/10 Excellent

Gesvin

Stayed 2 nights in Jan 2022

2/10 Terrible

Trinidad

Stayed 1 night in Dec 2021
Response from Hotel Suites Gaby on Jan 4, 2022
GRACIAS POR SUS COMENTARIOS

10/10 Excellent

Daviel Y

Liked: Staff & service, amenities, property conditions & facilities
It worked for my needs.
Stayed 2 nights in Nov 2021
Response from Hotel Suites Gaby on Dec 24, 2021
GRACIAS POR SUS COMENTRIOS. AGRADECEMOS SU VISITA

6/10 Okay

RICHARD

Liked: Cleanliness, staff & service
A place to sleep
The room had good internet and hot water from shower. You would capture my attention to stay there if the price was 20% lower (and/or was reduced for a stay of 2 weeks or longer). The security safe also did not work, and aircon controller battery was almost at 0%. The room and reception were very clean. In summary, the hotel was unimpressive for the price.
Stayed 1 night in Nov 2021
Response from Hotel Suites Gaby on Dec 24, 2021
GRACIAS POR SUS COMENTRIOS. AGRADECEMOS SU VISITA

2/10 Terrible

Lawrence

Disliked: Staff & service, amenities, property conditions & facilities
I the closeness of Market 28 was great. The room was very small and the entire building is a loud noise box. Voices from the reception area travel to the rooms. The proximity of the rooms are so close conversations can be heard. I NEVER had my sheets changed by the room service attandant during my 3 day stay. I changed them myself. I would NEVER recommend someone to stay there.
Stayed 3 nights in Oct 2021
Response from Hotel Suites Gaby on Nov 1, 2021
GRACIAS POR SUS COMENTARIOS

8/10 Good

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cleanliness, convenient location - close to the terminal 10 min. I liked everything overall...
Stayed 8 nights in Sep 2021
Response from Hotel Suites Gaby on Sep 23, 2021
Thank you for your comments, we hope you are well.

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they checked us into a room where the toilet didn't flush unless you tried flushing multiple times, the sink faucet was broken, we had to hold the faucet in place, to turn it on and off, the room was extra small as was the beds. they were not able to accomendate us with a functioning room so we had to book a stay at another place.
Stayed 10 nights in Aug 2021
Response from Hotel Suites Gaby on Sep 9, 2021
We apologize for the inconvenience caused, I hope you are well. Greetings

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Hotel Suites Gaby on Jul 26, 2021
Gracias por sus comentarios. Saludos

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked everything about Suites Gaby. The room and common areas were impeccably clean. The front desk staff were helpful and friendly. The housekeeping was perfect. The hotel is right at Mercado 28 and a short walk to Parque de las Palapas. I recommend Suites Gaby and will stay there again on my next trip to Cancun.
Stayed 4 nights in May 2021
Response from Hotel Suites Gaby on May 28, 2021
Thank you very much for your pleasant comments, we work so that our guests are comfortable at all times, we are glad to wait for you on your new visit. Greetings

6/10 Okay

Carlos E

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Feb 2021
Response from Hotel Suites Gaby on Mar 1, 2021
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff who made the language barrier all but disappeared.
Stayed 5 nights in Jan 2021
Response from Hotel Suites Gaby on Feb 8, 2021
Thank you for your comments, we are glad you enjoyed your stay, it is a pleasure to receive you, we look forward to seeing you soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2021
Response from Hotel Suites Gaby on Jan 31, 2021
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable !!!
Great hotel for the price. Very clean and comfortable in the center with good breakfast.
Stayed 3 nights in Dec 2020
Response from Hotel Suites Gaby on Jan 18, 2021
Thanks for staying with us! We take great care to make our guests' stay as pleasant as possible, so we welcome your feedback.

10/10 Excellent

chester v

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front staff are very helping and friendly
Stayed 1 night in Oct 2020
Response from Hotel Suites Gaby on Nov 26, 2020
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Manuel, Cancun

Liked: Cleanliness, staff & service, property conditions & facilities
When i got to the hotel i was greeted by the hostess ...in a very nice manner. The hotel is very clean !! .. And comfortable . Exelent place ...for the price !!
Stayed 1 night in Aug 2020
Response from Hotel Suites Gaby on Aug 7, 2020
Thank you for your rating, it is always a pleasure to receive you, we will be at your service to provide you with the best possible service on your visits. Regards.

2/10 Terrible

Verified traveler

Stayed 2 nights in Feb 2020
Response from Hotel Suites Gaby on Mar 11, 2020
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom is too small, and there are no hooks inside to hang clothes. There’s no elevator as well, had to carry our luggage to the room on the third floor. The room is clean and the staff is fairly helpful, the breakfast is not included but the hotel restaurant is not too bad.
Stayed 3 nights in Jan 2020
Response from Hotel Suites Gaby on Feb 3, 2020
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel that fit perfectly on my short trip to Cancun, staff is polite, hotel clean and has very good location.
Stayed 2 nights in Jan 2020
Response from Hotel Suites Gaby on Jan 30, 2020
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Raj, Herndon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I stayed 7 nights, Shower water was very slow requested many times but did not fix it. But it’s specific to me, other than this, everything was good and I would strongly recommend to everyone. Even If I get a chance again, will book this hotel.
Stayed 8 nights in Dec 2019
Response from Hotel Suites Gaby on Dec 26, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

6/10 Okay

Verified traveler

No frills. Basic room. Very clean and friendly. Price is very inexpensive. No problems.
Stayed 1 night in Dec 2019
Response from Hotel Suites Gaby on Dec 6, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fleas, blood stained sheets, mosquitos,
Fleas in room, blood stained sheets, mosquitos in common areas. Was not changed room, instead room was fumigated by staff with RAID and was sprayed all over my belongings while A/C was on. Hotel seemed empty yet they had no available rooms. Was forced to sleep in room full of RAID. Must be family operated or they have two sisters working admin, the one who received me at check in was the older one and the next morning, a younger sibling. They looked almost identical. The one who received me had no problem telling me bold faced lies, not the conduct I expect coming from a hospitality service/business. Not a reservation I want to remember.
Stayed 1 night in Nov 2019
Response from Hotel Caribe Internacional on Dec 1, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very good location, this is mu favorite hotel while visiting cancun.
Stayed 2 nights in Nov 2019
Response from Hotel Caribe Internacional on Nov 30, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

6/10 Okay

Bruno

Stayed 1 night in Nov 2019
Response from Hotel Suites Gaby on Nov 21, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Stayed 1 night in Oct 2019
Response from Hotel Suites Gaby on Nov 21, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cozy environment close to the center of Valladolid, friendly helpfull staff, thank you!
Stayed 2 nights in Oct 2019
Response from Hotel Suites Gaby on Oct 27, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Loud noise and not very friendly staff What I liked was that it was in a good area.
Stayed 1 night in Oct 2019
Response from Hotel Suites Gaby on Oct 12, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the secure parking, strong WiFi connection, comfortable bed, and the air conditioner worked great. I am very satisfied for the price.
Stayed 1 night in Jul 2019
Response from Hotel Suites Gaby on Jul 28, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is SUPER CLEAN! As soon as you walk into the building, you smell and see the cleanliness. Wouldn't hesitate to stay there again.
Stayed 2 nights in Jun 2019
Response from Hotel Suites Gaby on Jul 4, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

2/10 Terrible

Dmitry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nightmare
All the good stories start similarly. You get a room with someone else's clothes in it. What for the clerk to finish talking to everyone else and, finally, giving you a second. To replace the room in am empty hotel it took them 20 min. Next, do not expect that your car will be parked where you left it. They request your keys and move it around all the time. The room keys did not work. We waited for the service me to replace the lock. A hint, the keys worked less than 30% of the time after that. The room is rather nice, if you are not bothered by the AC leaking onto your head during the night. The rotten bedboard (due to leak) is an interesting art concept. Water flow in the shower was weak... Am I picky? Finally, when we checked out we had to wait for them to check the towels. Finally, we were charged for a mango spot on one of the towels. They charged us 10$ (US dollars) for a penny towel. Never again. I do not recommend!!!!!!
Stayed 2 nights in May 2019
Response from Alberto on Jun 1, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

6/10 Okay

Aymee

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall I'm not satisfied with this hotel customer service, I had a reservation for 2 single rooms but instead I was given 2 standard rooms which is fine but on the last night of my short stay (3 nights) I was told that I have to change the rooms to a single rooms which I think is not acceptable due to the low occupancy of the hotel. I tried many times to reach the hotel manager but apparently he wasn't available for my entire stay. I will never comeback to this hotel due to the poor customer service
Stayed 3 nights in May 2019
Response from Alberto on May 25, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly staff, comfortable beds, safe, and a safe garage for the car
Stayed 1 night in May 2019
Response from Alberto on May 18, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Alberto on May 3, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Feb 2019
Response from Alberto on Mar 15, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff at the front desk and also very close to the mercado great location
Stayed 4 nights in Feb 2019
Response from Alberto on Mar 9, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Helpful staff ,very clean,close to market 28 and bus station short walk many restaurants everything nice except a lot of noise keep me awake at night.
Stayed 7 nights in Feb 2019
Response from Alberto on Mar 3, 2019
¡Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.