GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Superior Deluxe Ocean View w/jetted tu - Couples Only
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Junior Suite w-jetted tub - Couples Only
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Concierge Level - Couples only
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Deluxe Resort View w/jetted tub - Couples Only
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Promotions
Honeymoon Offer
Book a stay at this Palace resort and receive the following after arrival:
At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.
After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room.
Upon arrival, honeymooning couples must present proof of marriage within the past year.
Unlimited Phone Calls Promotion
All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.
Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.
Resort Credit Promotion
Book a minimum 3-night stay now - April 30, 2012 for travel now - December 23, 2012 and receive a resort credit good for select resort services and amenities including golf, spa, tours, and room upgrades. Resort credit will be offered in the following amounts:
Valid for all room/rate categories. Credit amount will be applied to the customer account upon check-out. All services, products, and upgrades are subject to availability. Resort credits have no cash value and cannot be exchanged for other goods or services. Unused credits are not redeemable for cash and cannot be used toward future stays or transferred to another room. No refunds will be issued for unused credit. Limitations on credits for select products, services, or tours may apply. Amount of credits per product or service is outlined under each service/amenity. Credits cannot be used for purchases at gift shops, and are not applicable for products at pro shop, beauty salon, or spa. Other restrictions may apply. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. One credit per booking, per stay, with the following exceptions: Two Bedroom Presidential Suites (in resorts where available) and Two Bedroom Suite - Golf Course at Moon Palace Golf & Spa Resort in Cancun will receive two credits per booking, per stay; bookings in 4-Bedroom Villas at Moon Palace Golf & Spa Resort in Cancun and Hard Rock Hotel & Casino in Punta Cana will receive three credits per booking, per stay.
Awards and Affiliations
This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way.
A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.
Note: Couples must be 18 year or older.
Rooms
This all-inclusive Cancún hotel offers 252 guestrooms in an 8-story building. Balconies provide full or partial views of the Caribbean Sea.
Liquor dispensers contain rum, brandy, Scotch, and tequila, while minibars chill bottled water, beer, and soft drinks.
All rooms include in-room digital safes and flat-screen TVs. Bathrobes and slippers are provided; bathrooms have showers only.
Room Amenities
Dining
Our highly acclaimed chefs are constantly raising the bar for all-inclusive dining, by creating sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian, and Argentinean cuisines.
Top shelf wines and beverages Unlimited wine by the bottle from Spaniards, Argentinean, Californian, French, Italian, Chilean and Mexican wineries.
Entertainment
Activities include:
Nightly entertainment
Aerobics
Stretching classes
Kayak tours
Spanish lessons
Dance lessons
Trivia contests
Cooking/cocktail lessons
Ping-Pong tournaments
Recreation
The resort features three infinity pools, including one with a swimup bar.
Guests of Sun Palace can enjoy complimentary non-motorized water sports. Golf is available at the Moon Palace Golf & Spa Resort. If guests book a room with golf, transportation to and from the course is included.
Spa
The Sun Palace Spa facilities and services (surcharge) has treatment rooms for individual and couples. Treatments are available featuring a blend of Mayan, Oriental, and European techniques. Serices also include beauty treatments and a hair salon.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sun Palace Couples Only All Inclusive
of guests recommend
out of 247 reviews
You may be required to sign in to verify your stay.
Showing 1 - 10 results (of 247) · See more Sun Palace Couples Only All Inclusive reviews
“Sun Palace Cancun Review”
We thoroughly enjoyed our weekend stay. They voluntarily upgraded to room with full jacuzzi, room was clean and mini-bar well stocked. We thought the food was terrific and we both enjoyed our meals, however if we were to stay for a full week, some more choices might be warranted as it was too cool to sit outside at oriental and steak restaurant choices. Overall, an enjoyable escape to a nice place.
“Service and Quality, Location...the best ever”
Sun Palace: First time for me and my wife in Mexico. I am a very conservative and cautious. The transportation to and from the airport-short, safe, and quick booked by expedia. My expectations of the food and service were greatly exceeded. I would estimate the quality of the food to be similar to a >$50 dollar U.S. meal per person everytime I sat down to eat, even more for lunch and dinner. Variety and quality was not only good but the best that I have seen. Service to the room was like having your own butler service. There were no gimicks or games. Call whenever, drink whenever, eat whenever. Room restocked and refilled anytime. We had our complete fill of royalty service. Cleanlyness was imaculate. When I left the sun palace I thought to myself that in order to maintain that level of service the place must be well managed. Before we left we made additional plans to come back with family and friends. I usually dont respond to these reviews unless its bad but...however, it its my hope that sun palace remains successful for there future service.
“Fantastic vacation”
enjoyed it. Great staff.
“good for this kind of experience”
Hotel staff very curteous, service very good overall (room service always on time, housekeeping requests answered prompltly).
“Decent all-inclusive resort”
The staff is courteous and there were no surprises with the bill. The main drawbacks are: * the rooms are not insulated for sound well, so getting to sleep was occasionally difficult and my wife wound up using earplugs; * insufficient numbers of umbrellas on the beach given the number of guests; *our balcony would have benefited from a good mosquito spay down, although we didn't report that to the staff.
“OK”
My husband and I stayed at the Sun Palace for just a few days after our Destination Wedding (we got married at the JW Marriott). I can't say that anything about the Sun Palace was "bad", it just wasn't a good fit for us. The food was just OK. It was always available, and there was plenty of it. The room service was very prompt. There are constantly activities going on. which isn't really our style. We also found it a little weird to constantly be surrounded by other couples. Yes, I realize it is a "couples only" resort, but that theme REALLY sunk in once we got there. The room was extremely clean. I will say that it's very odd that the bathroom/shower in the room has pretty much ZERO privacy (the doors are see through and you can hear everything). Staying here just made us realize we're not really all-inclusive, couples only people!
“hotel was good because its in cancun!!!!!!!!”
the beach was really small but the water was the best and a very beautiful blue. to be a five star resort they had alot of problems with getting locked out of the room. the hotel credit that you so called get, becareful because your only allowed to use it from 7am-7pm, mmmm!!! if this is really a five star hotel they should have compensated me for my problems especially since they took half my frist day with trying to sell me additional activities. despite all those issues, once you get though all that you can have a great time there!
“AWESOME HONEYMOON”
Upscale clean and wonderful!
“Great stay!”
Service was excellent, room was always clean and drinks were always full. Spa wasn't as nice as some we've been at, but again service was excellent. Food was good, not 5-star but we were very satisfied.
“great vacation”
This was our first trip to Cancun. The Sun Palace was great. Because we booked during their slow season we were given $1500 in resort credits which we used to upgrade our room, spa services, trip to a private island, swimming with dolphins, dinner on the beach, photos, and a limo back to the airport. The entire staff was incredibly attentive and seemed very grateful to have us there. The bartenders we met on the first night remembered our names and favorite drinks 2 days later. The housekeeping staff was the most attentive that I had ever met. Our room was cleaned on average 3 times a day for us. Overall it was a great vacation, very relaxing. It was a fairly quiet hotel (not the spring break crowd) so if you are looking for a relaxing romantic vacation I would highly recommend Sun Palace.
Showing 1 - 10 results (of 247) · See more Sun Palace Couples Only All Inclusive reviews
Blvd Kukulcan Km 20 Hotel Zone Cancun, 77500 Mexico
Nearby Points of Interest
Location Highlights
The preferred airport for Sun Palace Couples Only All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 9.5 km / 5.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Cancun Hotel Zone, Cancun, Quintana Roo, Mexico: The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the areas main artery. This road passes by the El Rey ruins, believed to be a kings tomb.
Blvd Kukulcan Km 20 Hotel Zone Cancun, 77500 Mexico
