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Sun Palace Couples Only All Inclusive

Blvd Kukulcan Km 20 Hotel Zone Cancun, 77500 Mexico

A couples-only escape

Uncrowded beach
As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Show more
All-Inclusive resort
3 infinity pools—including 1 with a swim-up bar, 3 restaurants, and nightly entertainment are among the amenities included in the Sun Palace's room rates.
Sea-view balconies
Sun Palace guestrooms have balconies with full or partial views of the Caribbean Sea, separate flat-screen TVs, liquor dispensers, minibars, and in-room electronic safes. Hide

GUEST REVIEWS

4.8out of 5

Expedia Guest Rating

96%

of guests recommend

TripAdvisor Traveler Rating

TripAdvisor Traveler Rating

TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be mm/dd/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 06/28/2013. The check-out date cannot be after 06/28/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Superior Deluxe Ocean View w/jetted tu - Couples Only
1 king2 doubleBalcony. Flat-panel television with premium cable/satellite channels. Complimentary wireless Internet access. Free local calls. In-room safe. Minibar. Shower with jetted bathtub. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning. Turndown service available on request.
Junior Suite w-jetted tub - Couples Only
1 kingBalcony. Flat-panel television with premium cable/satellite channels. Complimentary wireless Internet access. Free local calls. In-room safe. Minibar. Shower with jetted bathtub. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning. Turndown service available on request.
Concierge Level - Couples only
1 kingBalcony. Flat-panel television with premium cable/satellite channels. Complimentary wireless Internet access. Free local calls. In-room safe. Minibar. Shower with jetted bathtub. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning. Turndown service available on request.
Deluxe Resort View w/jetted tub - Couples Only
1 kingBalcony. Flat-panel television with premium cable/satellite channels. Complimentary wireless Internet access. Free local calls. In-room safe. Minibar. Shower with jetted bathtub. Bath amenities include hair dryer and complimentary toiletries. Bathrobes and slippers. Blackout drapes/curtains, clock radio, and iron/ironing board. Air conditioning. Turndown service available on request.
There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • Advanced reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation. A resort fee is included in the total price displayed
Policies
  • Extra-person charges may apply and vary depending on hotel policy.
  • Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
  • Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • Pets not allowed
  • Caters to couples
  • Check-in time starts at 3 PM
  • Check-out time is Noon

Promotions

Honeymoon Offer

Book a stay at this Palace resort and receive the following after arrival:

  • Mini honeymoon cake
  • Breakfast for 2 in bed, once per stay
  • Guaranteed turndown service
  • One bottle of sparkling wine at select restaurants
  • One romantic candlelight dinner
  • Two t-shirts
  • Late check-out (until 6 PM) may be requested and is subject to availability.

    At time of booking, when indicating traveler and room preferences, guests must enter "Honeymooners" in the Special Requests box to receive this promotion.

    After checking in, honeymooning couples will be directed to the honeymoon desk where staff will welcome them and help reserve their candlelight dinner. The other amenities will be delivered to their room.

    Upon arrival, honeymooning couples must present proof of marriage within the past year.

    Unlimited Phone Calls Promotion

    All calls made from guestrooms to phone numbers within Mexico (excluding cell phones), the Continental United States of America, and Canada are complimentary.

    Calls must be made from guestrooms. Other international calls are charged at a special rate. If unused, this service cannot be exchanged for cash value. Excludes calls to Hawaii, the Virgin Islands, Puerto Rico, and other international calls. Excludes -800 calls, calls through an outside operator, collect calls, calls using other phone companies, and calls to cell phones within Mexico.

    Resort Credit Promotion

    Book a minimum 3-night stay now - April 30, 2012 for travel now - December 23, 2012 and receive a resort credit good for select resort services and amenities including golf, spa, tours, and room upgrades. Resort credit will be offered in the following amounts:

  • $500 resort credit for stays of 3 nights
  • $750 resort credit for stays of 4 nights
  • $1500 resort credit for stays of 5 - 8 nights
  • $2000 resort credit for stays of 9 - 11 nights
  • $2500 resort credit for stays of 12 or more nights
  • Valid for all room/rate categories. Credit amount will be applied to the customer account upon check-out. All services, products, and upgrades are subject to availability. Resort credits have no cash value and cannot be exchanged for other goods or services. Unused credits are not redeemable for cash and cannot be used toward future stays or transferred to another room. No refunds will be issued for unused credit. Limitations on credits for select products, services, or tours may apply. Amount of credits per product or service is outlined under each service/amenity. Credits cannot be used for purchases at gift shops, and are not applicable for products at pro shop, beauty salon, or spa. Other restrictions may apply. Complete details of inclusions, exclusions, and limitations available from the property directly either upon check-in or by contacting the property after booking; contact information appears on the confirmation. One credit per booking, per stay, with the following exceptions: Two Bedroom Presidential Suites (in resorts where available) and Two Bedroom Suite - Golf Course at Moon Palace Golf & Spa Resort in Cancun will receive two credits per booking, per stay; bookings in 4-Bedroom Villas at Moon Palace Golf & Spa Resort in Cancun and Hard Rock Hotel & Casino in Punta Cana will receive three credits per booking, per stay.

    Awards and Affiliations

    This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

    Accessibility Options

    To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.

    • Accessible path of travel
    • Accessible bathroom
    • Roll-in shower
    • In-room accessibility
    • Handicapped parking

    Property Amenities

    Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way.

    A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience.

    Note: Couples must be 18 year or older.

    • Swimming pool - indoor
    • Swimming pool - outdoor
    • Poolside bar
    • Spa tub
    • Steam room
    • Sauna
    • Concierge desk
    • Fitness facilities
    • Bar/lounge
    • Restaurant(s) in hotel
    • Room service (24 hours)
    • Parking (free)
    • Self parking
    • Banquet facilities
    • Multiple large conference rooms
    • Audio-visual equipment
    • Total number of rooms - 252
    • 24-hour front desk
    • Porter/bellhop
    • Express check-out
    • Doorman/doorwoman
    • Multilingual staff
    • Express check-in
    • Number of floors - 8
    • Tour assistance
    • Hair salon
    • ATM/banking
    • Gift shops or newsstand
    • Shopping on site
    • Currency exchange
    • Medical assistance available
    • Beauty services
    • Dry cleaning/laundry service
    • Elevator/lift
    • Internet access in public areas - complimentary
    • Internet access - wireless
    • Spa services on site
    • Business center
    • Swim-up bar
    • Complimentary breakfast
    • Full-service health spa
    • Health club
    • Wireless (high-speed) Internet access - complimentary
    • Wired (high-speed) Internet access - complimentary
    • Massage - spa treatment room(s)
    • Number of restaurants - 3
    Sun Palace Couples Only All Inclusive, Cancun,  Mexico, Property Amenities Pool

    Rooms

    This all-inclusive Cancún hotel offers 252 guestrooms in an 8-story building. Balconies provide full or partial views of the Caribbean Sea.

    Liquor dispensers contain rum, brandy, Scotch, and tequila, while minibars chill bottled water, beer, and soft drinks.

    All rooms include in-room digital safes and flat-screen TVs. Bathrobes and slippers are provided; bathrooms have showers only.

    Sun Palace Couples Only All Inclusive, Cancun,  Mexico, Rooms Guest Room

    Room Amenities

    • Wireless Internet access
    • Premium television channel(s)
    • Cable/satellite television channels
    • Balcony
    • Air conditioning
    • Climate control
    • Blackout drapes/curtains
    • Internet access (complimentary)
    • Voice mail
    • Free local calls
    • Minibar
    • Coffee/tea maker
    • Complimentary bottled water
    • Wake-up calls
    • Bathrobes
    • Complimentary toiletries
    • Hair dryer
    • Jetted bathtub
    • Slippers
    • Shower only
    • Electronic/magnetic keys
    • Flat-panel television
    • Iron/ironing board
    • In-room safe
    • Clock radio
    • Window opens
    • Daily housekeeping
    • Turndown service (on request)
    • Wireless high-speed Internet access (complimentary)

    Dining

    Our highly acclaimed chefs are constantly raising the bar for all-inclusive dining, by creating sumptuous culinary treats in our specialty restaurants featuring International, Mexican, Italian, and Argentinean cuisines.

    Top shelf wines and beverages Unlimited wine by the bottle from Spaniards, Argentinean, Californian, French, Italian, Chilean and Mexican wineries.

    Sun Palace Couples Only All Inclusive, Cancun,  Mexico, Dining Restaurant

    Entertainment

    Activities include:

    Nightly entertainment

    Aerobics

    Stretching classes

    Kayak tours

    Spanish lessons

    Dance lessons

    Trivia contests

    Cooking/cocktail lessons

    Ping-Pong tournaments

    Recreation

    The resort features three infinity pools, including one with a swimup bar.

    Guests of Sun Palace can enjoy complimentary non-motorized water sports. Golf is available at the Moon Palace Golf & Spa Resort. If guests book a room with golf, transportation to and from the course is included.

    • Golfing nearby
    • Snorkeling nearby
    • Scuba diving nearby
    • Personal watercraft
    • Windsurfing nearby
    • Parasailing nearby
    • Fishing nearby
    • Aerobics on site
    • Swimming on site

    Spa

    The Sun Palace Spa facilities and services (surcharge) has treatment rooms for individual and couples. Treatments are available featuring a blend of Mayan, Oriental, and European techniques. Serices also include beauty treatments and a hair salon.

    • Massages on beach
    • Manicures and pedicures
    • Body wraps
    • Body scrubs
    • Aromatherapy treatments
    • Hydrotherapy treatments
    • Massages
    • Body treatments
    • Facial treatments

    Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Sun Palace Couples Only All Inclusive

    4.8
    out of 5
    avg. guest rating
    Hotel service:
    4.8
    Hotel condition:
    4.8
    Room cleanliness:
    4.9
    Room comfort:
    4.8
    Location:
    4.7
    Neighborhood:
    4.6
    96%

    of guests recommend

    out of 247 reviews

    Write a review of this hotel

    You may be required to sign in to verify your stay.

    A Traveler from New Hampshire
    4.0
    out of 5
    Recommends this hotel
    Posted Dec 6 2011

    “Sun Palace Cancun Review”

    We thoroughly enjoyed our weekend stay. They voluntarily upgraded to room with full jacuzzi, room was clean and mini-bar well stocked. We thought the food was terrific and we both enjoyed our meals, however if we were to stay for a full week, some more choices might be warranted as it was too cool to sit outside at oriental and steak restaurant choices. Overall, an enjoyable escape to a nice place.

    Cecil S from Fort Worth Texas
    5.0
    out of 5
    Recommends this hotel
    Posted Dec 5 2011

    “Service and Quality, Location...the best ever”

    Sun Palace: First time for me and my wife in Mexico. I am a very conservative and cautious. The transportation to and from the airport-short, safe, and quick booked by expedia. My expectations of the food and service were greatly exceeded. I would estimate the quality of the food to be similar to a >$50 dollar U.S. meal per person everytime I sat down to eat, even more for lunch and dinner. Variety and quality was not only good but the best that I have seen. Service to the room was like having your own butler service. There were no gimicks or games. Call whenever, drink whenever, eat whenever. Room restocked and refilled anytime. We had our complete fill of royalty service. Cleanlyness was imaculate. When I left the sun palace I thought to myself that in order to maintain that level of service the place must be well managed. Before we left we made additional plans to come back with family and friends. I usually dont respond to these reviews unless its bad but...however, it its my hope that sun palace remains successful for there future service.

    Area recommendations
    We never left the hotel. We were so impressed with the hotel service and amenities that we had no intentions of leaveing.
    When to go
    When to Go: November..December cool and sunny great for the wife to layout.
    Getting around
    Getting around: Did not leave the hotel. I played it cautious and never left. I have a beautiful wife and I am very careful.
    What to pack
    What to Pack: 1 pair of slacks for evening dinning, one or two dress shirts, the rest shorts and under garments for beach and workout.
    Dining
    Dining: At this time there was no waiting or reservations. Imediate service.
    Outdoors or beach
    Outdoors/ Beach: Clean, drink service excellent as well as top shelf liquors.
    A Traveler from Dewitt, Illinois
    4.0
    out of 5
    Recommends this hotel
    Posted Dec 4 2011

    “Fantastic vacation”

    enjoyed it. Great staff.

    A Traveler from New York
    4.0
    out of 5
    Recommends this hotel
    Posted Dec 4 2011

    “good for this kind of experience”

    Hotel staff very curteous, service very good overall (room service always on time, housekeeping requests answered prompltly).

    Area recommendations
    Chichen Itza is a must-see. Isla Mujeres laid back and a nice day trip.
    A Traveler from New York, NY
    4.0
    out of 5
    Recommends this hotel
    Posted Nov 28 2011

    “Decent all-inclusive resort”

    The staff is courteous and there were no surprises with the bill. The main drawbacks are: * the rooms are not insulated for sound well, so getting to sleep was occasionally difficult and my wife wound up using earplugs; * insufficient numbers of umbrellas on the beach given the number of guests; *our balcony would have benefited from a good mosquito spay down, although we didn't report that to the staff.

    A Traveler from Chicago, IL
    3.0
    out of 5
    Recommends this hotel
    Posted Nov 28 2011

    “OK”

    My husband and I stayed at the Sun Palace for just a few days after our Destination Wedding (we got married at the JW Marriott). I can't say that anything about the Sun Palace was "bad", it just wasn't a good fit for us. The food was just OK. It was always available, and there was plenty of it. The room service was very prompt. There are constantly activities going on. which isn't really our style. We also found it a little weird to constantly be surrounded by other couples. Yes, I realize it is a "couples only" resort, but that theme REALLY sunk in once we got there. The room was extremely clean. I will say that it's very odd that the bathroom/shower in the room has pretty much ZERO privacy (the doors are see through and you can hear everything). Staying here just made us realize we're not really all-inclusive, couples only people!

    sazie w. from new york
    3.0
    out of 5
    Recommends this hotel
    Posted Nov 27 2011

    “hotel was good because its in cancun!!!!!!!!”

    the beach was really small but the water was the best and a very beautiful blue. to be a five star resort they had alot of problems with getting locked out of the room. the hotel credit that you so called get, becareful because your only allowed to use it from 7am-7pm, mmmm!!! if this is really a five star hotel they should have compensated me for my problems especially since they took half my frist day with trying to sell me additional activities. despite all those issues, once you get though all that you can have a great time there!

    Area recommendations
    i didnt see all the palace resorts, but the moon palace is really nice and they have their own night life on the resort. instead of going into town and paying an extra $25-$65 to get in a night club!
    When to go
    i think its best to go late sept. and early nov. the weather was great!!!!!!!!!!!
    A Traveler from Ky
    5.0
    out of 5
    Recommends this hotel
    Posted Nov 14 2011

    “AWESOME HONEYMOON”

    Upscale clean and wonderful!

    A Traveler from Minneapolis, MN
    4.0
    out of 5
    Recommends this hotel
    Posted Nov 14 2011

    “Great stay!”

    Service was excellent, room was always clean and drinks were always full. Spa wasn't as nice as some we've been at, but again service was excellent. Food was good, not 5-star but we were very satisfied.

    Marie B from Binghamton, NY
    5.0
    out of 5
    Recommends this hotel
    Posted Nov 7 2011

    “great vacation”

    This was our first trip to Cancun. The Sun Palace was great. Because we booked during their slow season we were given $1500 in resort credits which we used to upgrade our room, spa services, trip to a private island, swimming with dolphins, dinner on the beach, photos, and a limo back to the airport. The entire staff was incredibly attentive and seemed very grateful to have us there. The bartenders we met on the first night remembered our names and favorite drinks 2 days later. The housekeeping staff was the most attentive that I had ever met. Our room was cleaned on average 3 times a day for us. Overall it was a great vacation, very relaxing. It was a fairly quiet hotel (not the spring break crowd) so if you are looking for a relaxing romantic vacation I would highly recommend Sun Palace.

    Sun Palace Couples Only All Inclusive

    Blvd Kukulcan Km 20 Hotel Zone Cancun, 77500 Mexico

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    Nearby Points of Interest

    • Playa Delfines - 1.9 km / 1.2 mi
    • El Rey Ruins - 1.9 km / 1.2 mi
    • Wet n' Wild - 4 km / 2.5 mi
    • Aquaworld - 4.5 km / 2.8 mi
    • Luxury Avenue - 6.5 km / 4.1 mi
    • Yamil Lu'um - 7.5 km / 4.7 mi
    • Acuario Interactivo - 7.6 km / 4.7 mi
    • La Isla Shopping Mall - 7.6 km / 4.7 mi
    • Cancun Golf Club at Pok Ta Pok - 10.1 km / 6.3 mi
    • Nautilus Diving and Training Center - 10.6 km / 6.6 mi
    • Playa Tortuga - 10.7 km / 6.7 mi
    • Cancun Convention Center - 10.8 km / 6.7 mi
    • Plaza Caracol - 10.9 km / 6.8 mi
    • Museo de Arte Popular Mexicano - 11.2 km / 6.9 mi
    • Playa Langosta - 11.2 km / 7 mi

    Location Highlights

    • Theme park(s) nearby
    • On beach
    • Full-service health spa nearby

    The preferred airport for Sun Palace Couples Only All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 9.5 km / 5.9 mi.

    Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

    Distances are displayed to the nearest 0.1 mile and kilometre.

    Nearest Major Airport:

    • Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

    Area:

    Cancun Hotel Zone, Cancun, Quintana Roo, Mexico: The Cancun Hotel Zone rests on a slit of land bound by a lagoon and the turquoise waters of the Caribbean Sea. Sunseekers crowd the white-sand beaches. At night, the action moves to the restaurants, clubs, and bars that line Boulevard Kukulcán, the area’s main artery. This road passes by the El Rey ruins, believed to be a king’s tomb.

    Sun Palace Couples Only All Inclusive

    Blvd Kukulcan Km 20 Hotel Zone Cancun, 77500 Mexico

    Most recent booking for this hotel: less than 2 hours ago.
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