3 outdoor pools, sun loungers

Reviews of Sun Palace Cancun - Adults Only - All-inclusive

4.5 out of 5
Sun Palace Cancun - Adults Only - All-inclusive
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1003 reviews" "
Rating 8 - Good. 188 out of 1003 reviews" "
Rating 6 - Okay. 59 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brigitte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Loved stating at this resort. Absolutely recommend this to any couple for a nice getaway... we had no problems finding lounge chairs ... food is good, even if you didn't get a restaurant for dinner ( although we never had a problem), their room service offers a very good menu, even better than some of their restaurants... Thai had really good food , so take your time and reserve it asap when you arrive..Absolutely no regrets going to Sun Palace.. Will be looking forward to come again to this place
Stayed 6 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Mrs. Brigitte,Dear guests,Thank you sincerely for your review, and we are delighted to hear that you enjoyed your stay at Sun Palace. It's wonderful to know that you were able to enjoy our facilities seamlessly and that our culinary offerings, both in our restaurants and through our room service, were up to your expectations. We are especially proud to hear that you enjoyed the Thai culinary experience, and we appreciate your recommendation to book in advance. Furthermore, we look forward to welcoming you again in the future!Best regards,Sun Palace All inclusive.

8/10 Good

Kai He

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 18, 2024
Dear Kai He.Thank you for your ratting!We can't wait to have you back at Sun Palace for another incredible stay.Best regards,Sun Palace All Inclusive.

8/10 Good

Ragan, New albany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very pleasant and polite. It did take longer than it should to get drinks all around. But certainly was a great experience.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 17, 2024
Dear Mr. Regan.Thank you so much for entrusting Sun Palace to provide you with the perfect vacation. We're overjoyed to read that our staff was very professional and provided an excellent service. We can't wait to have you back!Best regards,Sun Palace All Inclusive.

10/10 Excellent

DORIS, Blue Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Dear Mrs Doris.It was a pleasure to welcome you at Sun Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Sun Palace All Inclusive

10/10 Excellent

Rodiana, Naples

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 5 days at Sun Palace. We were upgraded by Expedia to the Governor room and it was incredible. From the variety of restaurants and buffet food selection to the beach waves this trip for us was fantastic.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 15, 2024
Dear Rodiana,Thank you for sharing your wonderful feedback about your stay at Sun Palace. We're delighted you've enjoyed our rooms, restaurants, and beach!Your satisfaction is the most important thing to us and our main goal, and nothing pleases us more than learning it was successfully achieved during your visit. We can't wait to have you back!Best Regards,Sun Palace All Inclusive.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff , good food , clean. I enjoyed this resort
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 13, 2024
Dear Mr Kevin,Thank you so much for entrusting Sun Palace to provide you with the perfect vacation to make it the best experience in your life. We feel much honored with your comments.We can't wait to have you back.Best regards,Sun Palace All inclusive

10/10 Excellent

Hulaimatu, Clifton Heights

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Hulaimatu,Thank you for your perfect score rating!We sincerely appreciate you taking the time to share your thoughts on us.Likewise, we hope to host you again in the future.Best regards,Sun Palace All Inclusive.

10/10 Excellent

Ian

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, pools, bars, restaurants and amenities were great!
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 11, 2024
Dear Mr. Ian.We are delighted to hear that you and you had an enjoyable stay with us at Sun Palace and we truly appreciate knowing that you found our facilities, staff and amenities great. We hope to see you again in the near future. Best Regards,Sun Palace All inclusive.

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and staff
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 10, 2024
Dear Mr. Jose.Thank you for choosing The Palace Company to enjoy a splendid vacation. It was an honor to welcome you at Sun Palae, we are very pleased to know that you enjoyed our facilities, services and especially the incredible attention of our staff. Your feedback definitely strengthens our philosophy of seeking the highest level of service excellence. We will be thrilled to host you again any time in the future. Best Regards.Sun Palace All inclusive

10/10 Excellent

Stephanie Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staff was top notch.
Stayed 5 nights in Apr 2024
Response from Hotel Management on Apr 9, 2024
Dear Mrs. Stephanie.Thank you for such kind words towards Sun Palace, we really appreciate you for taking your time to review us and for letting us create memories that will last for you and all your loved ones. We can't wait to have you back!Best Regards.Sun Palace

8/10 Good

Quincy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they tried to downgrade my room when I was checking in. Also I had to ask for room service more than once. They would come in the room drop something off but wouldn’t make up my bed or restock on towels. Overall it was a nice experience I would entertain the idea of staying again.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Quincy.We are very happy to learn that your overall experience at Sun Palace was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best Regards.Sun Palace

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay! Plenty of seats by the pool and on the beach. Loved Alan for pool activities! Clean and nice rooms and good food.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 5, 2024
Dear Mrs. Cindy.It was a pleasure to welcome you at Sun Palace Cancun and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards.

10/10 Excellent

Akshita

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Management on Apr 3, 2024
Dear Akshita.Thank you so much for your wonderful review! We can't wait to welcome you back.Best regards.

10/10 Excellent

michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property! Super clean and everything looks up to date. Food was excellent and staff workers were extremely helpful. The beach was clean and the water was beautiful! Geared towards couples and a mature crowd. Not a party hotel.
Stayed 3 nights in Mar 2024
Response from Sun Palace Cancun on Apr 1, 2024
Dear Michelle,Thank you for taking the time share your review and tell us about your wonderful stay. We are glad to hear we have met your expectations. It was a pleasure hosting your stay and we look forward to having you back.Kindest Regards

6/10 Okay

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 30, 2024
Hello Michael,Thank you for choosing to vacation with us. We are pleased you have share your feedback to tell everyone about the cleanliness of the resort.It was a pleasure having you and we look forward to welcome you back!Best Regards

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to the Sun Palace. We enjoyed our stay and were able to turn down the invitation to the "free" breakfast/lunch to see another property. We have attended many of these in the past at other properties so it was a relief to avoid this during this trip. Food was good, staff was helpful and attentive, and we enjoyed the beach and pool. Nightly entertainment was nice to have an option to attend. Only things that I like less are the areas that are for "Diamonte" members which meant some pool and beach areas were not available. We were VIPs so we had some privileges that included a special concierge. The resort does allow these spaces to open up after 10 am if not claimed which is positive. We did not do any outside activities so really took advantage of the resort but did not spend anything extra on spa or specialty food or activities.
Stayed 5 nights in Mar 2024
Response from Sun Palace Cancun on Mar 30, 2024
Dear Susan,Thank you for choosing to vacation with us here at Sun Palace. We are please you took the time to share your valuable feedback and tell us about your stay. We are happy to hear that is was you first stay with us and it was overall a good one. We have noted too your dissatisfaction, and we do apologize for any inconvenience caused.It was a pleasure having you and we look forward to having you back.Best Regards

10/10 Excellent

Mary Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, super friendly and helpful staff
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 28, 2024
Hello Mary Jane,Wonderful!We are glad to receive you fantastic feedback on your recent stay. It was a pleasure hosting your vacation and we hope to welcome you back.Best Regards

10/10 Excellent

Sharon Rosemarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
From the check in to the check out everything and I mean EVERYTHING AND EVERYONE was absolutely amazing. Me and my fiancé was truly impressed and had the BEST vacation ever.
Stayed 5 nights in Mar 2024
Response from Sun Palace Cancun on Mar 27, 2024
Dear Sharon,Amazing!Thank you for sharing your review to tell us about your memorable experience. We are happy to hear it was a magnificent stay and you both were wowed.We look forward to having you back.Best Regards

6/10 Okay

Suzanne

Traveled with partner
Liked: Staff & service
Excellent staff but unfortunately could not make up for the poor quality in food. We ended up eating out a lot for dinner. Resort is very quiet and boring. Good place if you want to be secluded.
Stayed 4 nights in Mar 2024
Response from Sun Palace Cancun on Mar 27, 2024
Dear Suzanne,We appreciate you choosing to vacation with us here at Sun Palace. We are sorry to hear your expectations were not met. We appreciate you recognizing the excellent service and well are hoping to welcome you back to have a more fulfilling stay.Kindest Regards

8/10 Good

Jeffrey

Stayed 2 nights in Mar 2024
Response from Hotel Management on Apr 15, 2024
Dear Mr. Jeffrey.It was a pleasure to welcome you at Sun Palace and we're very honored to receive your perfect feedback, impression and review rating. We remain at your service. Kind regards. Sun Palace All Inclusive

10/10 Excellent

Joann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful experience. The service and dining is top notch. Even though reservations at the restaurants were required for dinner we were easily able to get a table even if the app said none were available. Staff was more than willing to accommodate us. My only criticism is that people save seats at the pool despite being asked not to by staff. I’m not talking about members only areas. Those guests are entitled due to the extra fees they pay. Regular guests are up at 6am putting towels down and then disappearing for hours. There are always seats at the beach but the main pool is always full. If you are someone who gets annoyed by this be aware. If you are flexible, seats do open up as the day wears on. But again, if you are annoyed or want to complain this is not the resort for you.
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Joann,Thank you for sharing your experience with us! We're thrilled to hear that you had a wonderful time and enjoyed the top-notch service and dining. We appreciate your feedback regarding the pool seating situation, and we apologize for any inconvenience caused by guests saving seats despite our policies. We'll address this issue with our team to ensure a better experience for all guests in the future. We hope to welcome you back again soon!Best Regards!

10/10 Excellent

Doris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very nice and food is excellent overall I would recommend this property to anyone
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Doris,Thank you for your positive feedback! We're delighted to hear that you enjoyed the excellent food and the friendliness of our staff. Your recommendation means a lot to us, and we hope to welcome you back again in the future!

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sun Palace on Mar 19, 2024
Dear Jared,Thank you for your positive recommendation!Best Regards

10/10 Excellent

Don

Stayed 10 nights in Mar 2024
Response from Sun Palace Cancun on Apr 6, 2024
Dear Don,Thank you for choosing to vacation with us here at Sun Palace, We appreciate you sharing your 5 stars ratings. It was our pleasure hosting your stay, and we look forward to welcome you back.Sincerely

6/10 Okay

Christopher Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and lots of fun.
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Christopher,We appreciate your feedback! Respectfully!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Amy,Thank you for your recommendation!Kind regards!

10/10 Excellent

Brandi

Traveled with partner
Liked: Cleanliness, staff & service
Y
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Brandi,Thank you for your recommendation!Best Regards!

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great food options
Stayed 4 nights in Mar 2024
Response from Sun Palace on Mar 19, 2024
Dear Jesus,We appreciate your recommendation, we look forward to welcome you back!

10/10 Excellent

LINDA, Parksville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2024
Response from Sun Palace Cancun on Mar 30, 2024
Dear Linda,We appreciate you sharing your 5 stars ratings. We are pleased to have been apart of your vacation and we look forward to having you back.Best Regards

10/10 Excellent

Deepak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flawless service and a fantastic stay. Will be back!
Stayed 3 nights in Feb 2024
Response from Sun Palace on Mar 8, 2024
Dear Deepak,Thank you for your positve recommendation about the service provided by our amazing staff, we look forward to welcome you back!

8/10 Good

Megha

Stayed 3 nights in Mar 2024
Response from Sun Palace Cancun on Mar 25, 2024
Hello Megan,Thank you for sharing your 4/5 ratings. We appreciate you feedback and we look forward to having you back soon.Best Regards

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, stayed 4 nights. All the staff was friendly and helpful. They helped us set up a last minute tour when we were having trouble accomplishing on line. The view and room were both amazing. Only downside was that some of the restaurant food was sub par. On the other hand, all the room service food was excellent! If you like to enjoy a cocktail or many, this is the place for you. From the fully stocked in room bar to the multiple on site bars and beach lounge chair service, it is impossible to go without at almost any time. We will most likely be back but adjust our visit to leverage the strongest aspects, beach/pool/and room service dining.
Stayed 4 nights in Feb 2024
Response from Sun Palace Cancun on Mar 4, 2024
Hello Matt,We are delighted to hear about your stay. We are glad to hear you had a fulfilling stay, and the staff contributed greatly with the friendly and professional service. We are also happy to hear that you appreciated the fully stocked mini bar. It was a pleasure hosting your stay and we look forward to having you back.Best Regards

6/10 Okay

YUNKUN

Stayed 4 nights in Feb 2024
Response from Sun Palace on Mar 22, 2024
Dear Yunkun,Thank you for your positive review,Cordially

10/10 Excellent

XINYI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 6 nights in Feb 2024
Response from Sun Palace on Mar 1, 2024
Dear XINYI,Thank you so much for your positive recommendation, we look forward to welcome you back!Best Regards!

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Sun Palace on Feb 29, 2024
Dear Belinda,Thank you for your positive review,Best Regards!

10/10 Excellent

Cornelius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at Sun Palace was excellent! We came for our honeymoon and enjoyed everything about our stay. Highly recommend this resort, you won’t be disappointed.
Stayed 5 nights in Feb 2024
Response from Sun Palace on Feb 22, 2024
Dear Cornelius,We appreciate your feedback and your preference for your honeymoon celebration, we look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Jamal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The speed they have
Stayed 4 nights in Feb 2024
Response from Sun Palace on Feb 19, 2024
Dear Jamal,We appreciate your positive recommendation,Best Regards!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sun Palace on Feb 19, 2024
Dear Stephanie,Thank you for your positive recommendation,Best Regards!

10/10 Excellent

Mollie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So peaceful and tranquil. Incredible food. The staff is so friendly, welcoming and helpful.
Stayed 7 nights in Feb 2024
Response from Sun Palace on Feb 16, 2024
Dear Mollie,Thank you so much for your positive recommendation, we look forward to welcome you back!!!

10/10 Excellent

Cara

Stayed 9 nights in Feb 2024
Response from Sun Palace on Mar 21, 2024
Dear Cara,Thank you for your positive recommendation,Cordially

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wish we had more time. Love the food, staff and the greetings of the warm and friendly people. The ocean view. Everything was breathtaking.
Stayed 6 nights in Jan 2024
Response from Sun Palace on Feb 8, 2024
Dear Sharon, Thank you for your glowing review! We're thrilled to hear that you loved the food, our staff, and the warm greetings from our friendly team. We're delighted that you found the ocean view breathtaking. We hope to have the pleasure of welcoming you back for another memorable experience soon!Best Regards!

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything. Great hotel. Would come back
Stayed 4 nights in Jan 2024
Response from Sun Palace on Feb 6, 2024
Dear Vadim,Thank you for your positive recommendation, Best Regards!

10/10 Excellent

Kenneth

Traveled with partner
The staff went out of there way to make are stay pleasure
Stayed 6 nights in Jan 2024
Response from Sun Palace on Feb 3, 2024
Dear Kenneth,We feel honored with your review highlighting our amazing staff, we look forward to welcome you back very soon!Best Regards!

10/10 Excellent

Steve

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful resort! Just the right balance of everything. Comfortable beach side lounging, a selection of crazier or quieter infinity pools, and drinks poured generously! The staff were super friendly, attentive, and absolutely wonderful to interact with. Super modernized property and rooms overall!! Perfect place if you're looking to lounge and unwind.
Stayed 3 nights in Jan 2024
Response from Sun Palace on Jan 29, 2024
Dear Steve,We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations, we are pleased to know you were enjoyed the comfortable beach, pool facilities, drinks, and the service provided by our amazing , friendly and attentive staff.We look forward to welcome you back very soon!Best Regards!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like the cost of massages, excursions and other stuff you could use credits for. When you book an all inclusive you think a lot of that stuff would be included. Also most cooks weren’t wearing gloves. I did love the great custom service and how clean rooms were. Didn’t really get to eat anything but the Mexican restaurant because everything was booked. Should allow guests to make a reservation before they get there like I tried to do but was denied.
Stayed 4 nights in Jan 2024
Response from Sun Palace on Jan 29, 2024
Dear Nathan,Thank you for your feedback we shared your insights and suggestion to the departments involved in order to take in consideration, we appreciate the time you take to shared your review.Respectfully,

10/10 Excellent

Eduard V

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying at a Palace Property. When choosing a property we were between Le blanc and Sun palace. Ultimately we chose to stay at Sun palace and have no regrets! From the moment we arrived we were greeted with cold towels drinks and thoughtful service. Our check in process was smooth and they even take your bags to deliver to your room. The property albeit small, has much to offer. 3 beautiful pools, ocean front rooms and gorgeous water views from every corner. We especially enjoyed the coffee shop and the workers there were always very friendly and accommodating to our specific requests. We got a complimentary room upgrade due to our Expedia VIP status which was great. Some downsides we noticed were the resort seemed to be too small for its capacity. Some of the more popular restaurants had waits (even with reservations) and the pool chairs are all either reserved or get taken early in the morning. We were still able to find chairs but not with some hiccups. The restaurants could have been better, with the selection and quality food being a bit average. Pro tip: order a few dishes at each restaurant to try and see what you like. We ended up finding a few dishes that we came back for. Overall beautiful experience and awesome service! All employees are happy to help and are very friendly. Be aware that the ocean may be rough and won’t always be swim able. We would highly recommend this resort if you love a quieter more relaxing vacation.
Response from Sun Palace on Jan 29, 2024
Dear Eduard V,We appreciate your detailed review in regards the service since the check in with the cold towels and special welcome drink we worked in provide an excellent attention to the details however we also appreciate your constructive feedback about the pool chairs, small facilities and suggestions about our restaurant dishes.We would love to host you again very soon!Cordially,

10/10 Excellent

Robert C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. It is in the perfect location...not too far from the airport or downtown.
Stayed 5 nights in Jan 2024
Response from Sun Palace on Jan 29, 2024
Dear Robert C, We would like to thank you for your amazing feeback , we would love to host you again very soon!Best Regards!

10/10 Excellent

Martin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean - staff very helpful and very friendly- always smiling! Very accommodating when we returned late from an excursion - and we were not ready for our dinner reservation - gave us 30 minutes to change and make it back which was very welcoming after a long day out We asked about the VIP perks but were offered another hotel tour with benfits which we weren’t really interested in at the time of arrival.
Stayed 3 nights in Jan 2024
Response from Sun Palace on Jan 23, 2024
Dear Martin,We are thrilled to be in receipt of your review and appreciate the excellent manner in which you have highlighted our staff service ,Thank you again for your wonderful comments and we look forward to welcoming you again in a near occasion.Best Regards!

8/10 Good

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a VIP Expedia member we received an upgraded room to an ocean front honeymoon suite. The room was a super large with a big jacuzzi tub. We also received an extended checkout time until 2pm. Be aware the $120.00 resort credit is a bit of a scam. The food was excellent in all 4 restaurants, but if you are here for a week, with only 4 restaurants, you'll be going back twice to some..we didn't mind, but if someone is here for longer than a week, it might be an issue. The beach is fabulous; clean, white sand and fun waves to play in. If you walk down to the south end of the beach there is a little cove where you can snorkel. The resort has three pools. The best pool is reserved for the Palace Diamond members, the pool next to it is in the shade for most of the day. The third pool, the largest is the activities pool, which is loud and has limited seating. We spent our time on the beach which we loved, but if you are a pool person, this resort might not be your best choice. The staff and service were all excellent. Overall a nice experience.
Stayed 7 nights in Jan 2024
Response from Sun Palace on Jan 22, 2024
Dear Barbara,Thanks so much for giving Sun Palace the opportunity to host you, we appreciate you taking the time to write a review about your experience. The constructive criticism of our guests helps us identify areas we need to improve as you mentioned the promotion of 120 us rc as any promotion have terms and conditions we regret you didnt been satisfied with this benefit and with the pool facilities in other hand we are pleased to know your experience with the food, the restaurants, and beach was very positive , we would love to you can give us the opportunity to host you again very soon!Cordially,

10/10 Excellent

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Everything was perfect. It was my husband’s birthday and they gave him a bottle of champagne and a piece of cake. We were very impressed. What we didn’t like was the Fuego restaurant. The food was not very good and unfortunately my husband got sick from something he ate there. The Italian restaurant was very good but they should be playing Italian music in the restaurant I think, for ambience. We’d like to return next year for a longer visit. We like the VIP idea but not sure we’d do it again
Stayed 2 nights in Jan 2024
Response from Sun Palace on Jan 22, 2024
Dear Joanne,It has been a privilege to host you at Playacar Palace for your husband birthday celebration we are glad to know you enjoyed the bottle of champagne and the special birthday amenity , we appreciate your preference and would like to thank you for your review, is extremely important for us to get your impressions, we're delighted that your experience was very positive and hope to have the opportunity to host you again in the future.Best Regards!