Ratings based on 795 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from marion
Perfect for couples!Posted Sep 14, 2014
Staff was amazing. Our room was a little delayed being ready. Room service was awesome, food delivered within 30 minutes! Great experience!
for Couplesby A verified traveler from Ireland
Five star all roundPosted Sep 13, 2014
Pros: Everything. The staff are the hardest working people I have ever come across. Right on the beach. Food was out of this world.
Cons: The ease of booking the spa, its a bit all over the place.
Location: 15 mins from the airport, two pools, right on the beach and loads to do outside the resort
Stayed for a week in Sept 2014. Amazing! No place like it.
for Everyoneby A verified traveler from northern ireland
Does what it says on the tin!!Posted Sep 12, 2014
Pros: Gym, food, staff and room
Cons: If anything; another bar with a sport Chanel for evenings
Location: All water sports are close by
Great staff, food, drink, accommodation, location and beach
for Everyoneby A verified traveler from Oregon
HoneymoonPosted Sep 10, 2014
This was our first time staying at the Sun Palace Resort. We will definitely be staying here again in the future! The only thing we would change is the location of our room. We stayed on the first floor above the Lobby Bar. Every night they play music from 9pm-12:30am. Most nights this wasn't a problem because we enjoy music. But when we had to be on a bus at 5:20am to catch a flight, you could see how this could become very annoying. Everything else about this resort is fantastic! The beach is right there, the staff takes care of your every need, the resort is in great condition, the rooms are beautiful, and the food is delicious! Take advantage of your resort credits for a nice massage or to explore Cancun! We highly recommend this resort!
for Everyoneby A verified traveler from J
Didn't want to leavePosted Sep 4, 2014
All the staff were lovely and didn't ask for tips at all. Facilities were great. Lots to do. Engaging staff. Good age mix. Fun, clean. Beautiful setting. Food was wonderful. Would definitely go again and highly recommend. Would probably go when more young people vacation out there though. Bathroom isn't that private if your a couple and you can quite often hear your neighbours and there phone through the wall. Wanted longer there really but didn't have the cash at time of booking.
for Couplesby A verified traveler
HoneymoonPosted Aug 27, 2014
Pros: Excellent staff and peaceful, relaxing experience.
Cons: Asian restaurant food could be better.
Excellent service and staff! Great food at Italian restaurant. No reservations required, and no waiting!
for Everyoneby A verified traveler
Posted Aug 18, 2014
Great hotel with great food. Was not aware that we would be charged a tax fee when spending the resort credit. Wish this would have been made known before booking but it was still a memorable experience overall.
for Couplesby A verified traveler from Charleston, SC
Great facility with a excellent staff and pricePosted Aug 16, 2014
Pros: Staff and facility are great. Provides for a relaxing trip. The price paired with the credit on site made for a great trip.
Cons: Only improvement would be the excursions with aqua world. The submarine / snorkling trip and tour of Cancun were packed to the limited.
Location: Close to down town with several options for transportation. Shopping nightlife and excursions are a bus trip away.
My second trip to the Sun Palace. The facility is top notch and always very clean. The overall staff was very friendly and makes you feel like you are very important as a guest. Don't bother with the room upgrade, you don't pick up that much extra. If you feel the need don't pay the first offered price, the will offer a discount. The pools, bars and overall facility rivals most 4-5 star resorts. The beach is cleaned up every day (excellent). The location is removed from the busy strip area, so you have peace and quite, but have a short bus/cab ride to get to the nightlife, shopping and tours.
for Couplesby A verified traveler from Canada
Lovely hotel close to the beachPosted Aug 5, 2014
Pros: The staff were great. Our room was cleaned every day and the mini bar stocked
Just back from a week at the Sun Palace. Very clean hotel staff were excellent and very attentive. Great choice of restaurants and the food was of very high quality . Would definitely recommend Sun Palace for a relaxing sun holiday.
for Everyoneby A verified traveler from Raleigh, NC
Incedible VacationPosted Aug 4, 2014
Pros: Everything...the staff, the extremely clean rooms, the excellent food, and the daily activities.
Location: From day trips to short activities. We took a two hour boat ride which started on the lagoon side, through the jungle, and circled the entire Cancun
The staff and food were excellent. The view and color of the water were incredible. This is the second time that I have stayed at the Sun Palace and the service is consistantly great! I have been to Cancun eight times, always at the Palace Resorts.