Ratings based on 922 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

The staff really worked hard to please.

Posted Feb 22, 2015
Pros: Cleanliness. Excellent staff.
Cons: It could have bigger and better pools.
Location: Nice beach. Right in the hotel zone of Cancun.
All around nice place. I never have felt that I really get anything for my Expedia booking and this place was no different.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas

I could get used to this!

Posted Feb 17, 2015
Phenomenal service and excellent staff that genuinely cares about your stay, comfort and satisfaction. Only glitch was continually having to kill little ants in the room.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Rochester, NY

Nice Relaxing Vacation

Posted Feb 17, 2015
Pros: The staff are very accommodating and the facility is adults only. No kids running around jumping in and out of the pools or screaming at the beach.
We have stayed at Sun Palace several times and go there to get a nice warm relaxing get away to lay on the beach and collect sun shine. The staff are great and the facility is great. We don't go for the excursions or entertainment just to relax and enjoy peace and quiet.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nara Japan

Posted Feb 17, 2015
実は3回目のカンクン滞在。 素敵なホテルで優雅な時間を過ごせました!ビーチサイドのベットがふかふかで心地よかったです。 ただホテル内のレストランの数が少なく、長めに滞在する場合には物足りなさを感じるかも。お料理はどれもおいしく、ビーチで行われたファイヤーダンスを見ながら食事できたりとロマンチックな夜を過ごせました。 部屋の快適度は、空調の調節がやりにくかったため-1にしました。他は言うことなしの素晴らしい空間です!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Ottawa, Ontario

On the Cancun beach

Posted Feb 13, 2015
Pros: The staff and the food were great. Our room was very nice. It's too bad that our large balcony didn't get much sun only in the very early morning.
Location: We went into Cancun and shopped in Market 28 which was a typical Mexican market. We also went to Moon Palace and Beach Palace to use their facilities.
We stayed here for a week with friends. We enjoyed our stay very much. This is a smaller hotel which we enjoyed, though the pools are a little on the small side. We however, spent most of our time on the beautiful white sand beach and enjoyed the warm ocean. The staff is very attentive and helpful. The food was fabulous and we enjoyed all the restaurants, though the Asian one was our favourite, especially sitting out by the pool. The italian restaurant was also a favourite and Steak was also very good. Our least favourite, which is a little ironic, was the Mexican one, though my fajitas were pretty good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Feb 13, 2015
Staff were amazing. Mario attended to us on the beach serving beverages, he was very professional, kind and always smiling. Claudia with the Dream photography was lovely, no pressure sales and a delight to talk to. Food was amazing, service great, place was very clean. We toured Moon and Beach palace, Sun palace was our favourite
4 out of 5
Recommended
for Couples
by A verified traveler

Excellent

Posted Feb 13, 2015
Location: Shopping malls close by. Bus route. Walk the beach. Good beach
Only stayed one night. The hotel staff was helpful
4 out of 5
Recommended
for Everyone
by A verified traveler

Greatest vacation yet

Posted Feb 12, 2015
Hi, we've been to many 5* hotels in Mexico, Dom Rep and Cuba. Sun Palace was amazing. Really worth it. I'll make it simple: - great temp. 26 jan to 07 feb 2015. - very good food quality - very helpful staff - mostly old people, but we loved it lol, quiet and mature, perfect to relax But: - small hotel, so not for everybody, and NOT for partying - only one buffet, not 24h. but u can order in ur room, great order menu - cancun beach has very strong waves in every hotel, but no rocks like riviera maya
5 out of 5
Recommended
for Couples
by A verified traveler

The perfect honeymoon

Posted Feb 8, 2015
We had an amazing time. It was the best resort we've ever stayed in (and we've been to dozens all over the Caribbean, at least 6 were in Mexico, all 4 star and above). The staff really goes the extra mile, they don't even let you carry your own plate back to your table at the buffet! Saray, one of the waitresses at the pool - was incredible. She ran every time we asked for something and made sure we were satisfied. Tried to find drinks we liked, always made sure we had dry towels, always made sure the ice in our bucket was cold and that we had an umbrella available… Our butlers Enrique and Francesco were true gentlemen, we did not wait a second for any of our requests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montréal

Hôtel Sun Palace à Cancun

Posted Feb 6, 2015
Pros: Le personnel charmant, la bouffe, le volleyball sur la plage assidu à tous les jours avec les GO et que ce soit pour adulte seulement et pas d'enfant.
Cons: Le buffet du midi se transformait en restaurant Mexicain le soir. Nous aurions aimé quelques fois manger seulement au buffet le soir.
Location: Prendre le bus pour se rendre à Cancun pour 1.00. Faire du jogging sur une belle piste cyclable près du Club Med
Arrivée par la compagnie d'aviation West jet qui fût minable pour l'aller et le retour. J'aimerais bien portez plainte à la compagnie, me donner des conseils si possible.. Pour le reste, ce fût très agréable, arrivée à l'aéroport, Best Day nous conduit à l'hôtel. Très belle hôtel et très très propre. Le personnel toujours acceuillant avec le sourire ce qui est important. Très bien manger. Le seul hic c'est que les cadeaux que l'on donne de 1000.00 par personne pour les excursion ou le vin ou le homard et que tu as seulement la taxe de 16% à payer ?????? La queue de homard à 75.00 alors tu as la taxe de 16%. Une bouteille de vin à 106.00 et la taxe à payer de 16% et etc.... Nous n'avons pas beaucoup aimé cette formule.