Ratings based on 804 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from v

Beautiful and relaxing

Posted Oct 18, 2014
Staff was amazing loved everything about the resort
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful couples resort

Posted Oct 13, 2014
This resort was simply incredible. Everything from the breathtaking views to the extremely helpful and friendly staff made our stay in Cancun pleasant. Everyone there went out of their way to make sure we were comfortable. They even took the time to help us book adventures we would enjoy for the weekend. I fully intend to stay at Sun Palace again!
2 out of 5
by A verified traveler from Charlotte, NC USA

Nice hotel, but resort credits are a waste!

Posted Oct 13, 2014
Pros: room was nice, staff & wait service were exceptional!!
Cons: forget the resort credits deal & reduce the overall Price.
Location: Location is quiet & adults only enjoyed not having kids running loose, bus lines to downtown picks up right in front of hotel
My wife & I have stayed at this hotel for the last 14 years missing only 2 because of hurricane. & we Loved it & always took another couple or 2 with us! When we checked in, we were informed that the $750.00 in resort credits, COULD NOT BE USED FOR ROOM UPGRADES ANYMORE!!! THIS CHANGE WAS NOT NOTED IN ANY EXPEDIA info. Previously we had always used our credits for room upgrades, so we were EXTREMELY disappointed, & on top of that news, they have also put $ limits on applying resort credits for SPA services!! We think that the whole resort credits is a SHAM, not to mention the HIGH PRESSURE "TOUR/PLANNERS/ TIME SHARE/VACATION CLUB" personnel, we found them annoying, to give you all these room upgrades, etc. IF you attend their "1 1/2 hour OFF-SITE meeting, which means you can't leave!! so you are stuck. We think they should REDUCE THE PRICE , DITCH THE RESORT SHAM, & get rid of those vacation club sales people OUT OF THE LOBBY, doubt we will EVER stay there anymore! What a shame because the wait & service staff, food & facilities are great!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

I don't think we could have expected more!

Posted Oct 13, 2014
We got the concierge level room and for the difference in price, we'd do it again in a heartbeat. Other than trying to get us to book the next vacation and try to refer friends (much like a timeshare push), the staff and experience were amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 6, 2014
Was a great experience, the staff was very friendly. If we had any questions they where happy to help. The food was great all you can eat and amazing room service.
5 out of 5
Recommended
for Couples
by A verified traveler

nice hotel and staff and food are great

Posted Oct 4, 2014
Pros: hospitality and family welcome
It was great experience in Mexico.close to clear and nice beach. staff are great . Best all inclusive hotel ever.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff. Greatt Food. Lovely hotel

Posted Sep 28, 2014
Pros: The staff were so nice. Great food and service. Good location.
Cons: no
Location: Stay at the hotel. Cancun township is a ripoff
Enjoyed ourselves immensely. It is a very good hotel and the staff are amazing.
2 out of 5
by A verified traveler from pa

Lost reservations

Posted Sep 24, 2014
They lost our reservation they gave our room away granted they did upgrade us but their Poor record keeping for lack of a better phrase could use some improvement. From what I had gotten to see of the place it looks nice. Maybe I will get a chance to actually go there again
5 out of 5
Recommended
for Everyone
by A verified traveler from india

Nice hotel on the beach

Posted Sep 21, 2014
Excellent experience...everything was perfect...food, room, and above all super friendly staff. I am going back again to cancun in few months and i will be going to sun palace only.
5 out of 5
Recommended
for Everyone
by A verified traveler from marion

Perfect for couples!

Posted Sep 14, 2014
Staff was amazing. Our room was a little delayed being ready. Room service was awesome, food delivered within 30 minutes! Great experience!