Ratings based on 905 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom winnipeg

Beautiful and relaxing

Posted Jan 27, 2015
Great stay. To nitpick- the only improvements would be to have pay per view movies available in the rooms. Other than that- splendid!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Kentucky

Great relaxing vacation. Not a party place

Posted Jan 26, 2015
Pros: Service, Food, Pool/Beach.
Location: Awesome pool and beachfront area.
Vast majority of the service was 5 star quality. More than half of rooms have great ocean views and are pretty close to the waves. Most of the food is very good to excellent. I'm a fan of made to order breakfasts and lunches and the chefs were very good and efficient. We selected Sun Palace because it was a top quality venue at a competitive price. We'll be back.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto

Great Couples only Experiance

Posted Jan 23, 2015
Great Couples only Experiance... on the beach great service... good food selection
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Nice hotel nice view

Posted Jan 22, 2015
I Have good time there. Nice food and drinks. Nice service.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Great Service

Posted Jan 21, 2015
Really nice property and staff. Restaurants are good, and the resort credit for trips and spa is a great idea.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel !!

Posted Jan 18, 2015
Shout out to the best bartender Mario !!!! Some staff could have smiled more and been more outgoing. Rooms were cleaned 3/times a day. The whole hotel was very clean. Clean beach, they cleaned the sea weed everyday... Food was pretty good, but not great. Very pleased with our stay at the Sun Palace.
5 out of 5
Recommended
for Couples
by A verified travelerfrom OTTAWA, ONTARIO

A vacation to remember ...

Posted Jan 16, 2015
Pros: Food
Cons: Noises from the hall can be heard in room Lack of privacy in hotel room bathroom due to glass door
We stayed at the Sun Palace for 7 nights for New Years and booked the Concierge Service. It is worth every penny. We were greeted at the hotel by the bell boy with a cold towel. We were then escorted to the 5th floor for a private check in with a glass of champagne. Since check-in wasn't until 3 we took the opportunity to tour around the hotel, find out about excursions and enjoy our first buffet lunch at the Alamo. The food was exceptional at every meal. We especially loved the dinners we enjoyed at the Alamo Mexican Restaurant. We took full advantage of the $1500 USD in resort credits we were provided and enjoyed a couples massage, a trip to Chichen Itza and a Jungle Tour / Snorkelling. The beach was also very nice, it had a little bit more sea weed than I care to enjoy and rough waves but it provided a serene landscape. We never had an issue finding a bed or getting service from the beach waiter. There were always local merchants peddling their goods on the beach; however, if you said you weren't interested they quickly left you alone. Our room had a terrace sized balcony with an exceptional ocean view. The Sun Palace threw an excellent New Years party. We'd like to make mention of Jesus from the Alamo breakfast and lunch buffet - he always made our meal extra special. All staff at the Sun Palace deserves a well mention.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Winnipeg

Tremendous value, higher end experience

Posted Jan 14, 2015
Cons: The evening activities were not great. Karaoke was fun one night and there was a show with Caribbean dancers which was good.
Location: The hotel is on the strip, very close to shopping and restaurants. Beautiful, white sand beach on the ocean side.
Excellent hotel, very clean and well maintained. Our room was on the 4th floor with a beautiful view of the ocean. Based on the configuration of the hotel, I believe most rooms would have a great view. The food was very, very good, the best of any all inclusive we have tried previously. The service was outstanding, from guest services, to the restaurant staff, to the team running the outdoor activities, everyone did a great job. The hotel has an excellent strategy offering the $1500 in USD credits. We enjoyed golf, aqua tours, massages, special dinners and had credits left over.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Windsor, ON

Clean modern hotel

Posted Jan 12, 2015
We stayed here for 5 nights, we enjoyed our stay from the time we checked in to the time we checked out. All the workers were very friendly and seemed to care about their jobs, put alot of pride in their work. Weather was great, beach was excellent, Italian restaurant was our favorite, you need to give it a try. The romantic dinner on the beach is worth the extra money. We went to the spa, very relaxing. We did not go in the pools but they were always clean, the water felt warm. Overall we had a great vacation and are looking at our calender for our next trip to this Resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton, AB, Canada

Quite relaxing get away.

Posted Dec 31, 2014
This is one of my best 10 days holidaying on a beach with great pools, sand, sun, room, food and people. People are a true and respectful international crowd. Quality liquor for those who care. And no kids for a special getaway.