Ratings based on 947 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom indianapolis

Amazing pools and food!

Posted Mar 27, 2015
It was the best vacation we have had! The service was great and the food, drinks, and pools were incredible! The rooms were very comfortable and clean with great views!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Long Island

Absolutely fantastic trip!

Posted Mar 25, 2015
Pros: Everything ... except leaving! After checkout you can still eat, drink and enjoy the beach/pool/facilities until your ride to the airport arrives.
Cons: I guess check-in. We arrived early and could not get into our room till 3. We were able to enjoy the facility until 3 though.
Location: Never really left since we were only there four nights, but there are plenty of excursions.
Everything about this vacation at Sun Palace was pretty much perfect. The staff, the food, the hotel, the beach, the pool... all fantastic! The entire resort is super clean, the room was fantastic, the food at all the restaurants was really delicious (lots of variety), the beach was pristine and the water, turquoise and crystal clear. The staff makes sure you have everything you need to be happy, and they are all very friendly. Nothing to find fault in here.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Texas

Ran with Excellence, suburb people.

Posted Mar 24, 2015
Pros: The people.
Cons: The only thing I would improve on (and I must confess that I do not know how) but it the noise level of people in the halls late at night.
This is the third time my wife and I have stayed at the Sun Palace and we will return. The people who work at the resort are what makes the difference for us and is the driving force for us to return! The Palace resorts, of course, do an excellent job at all of the obvious requirements... a great hotel that is well kept, maintaining great food and beverages, excellent location, etc. but the "icing on the cake" is the people and their hospitality!
4 out of 5
Recommended
for Couples
by A verified travelerfrom St. Louis

Sun Palace

Posted Mar 23, 2015
Pros: The cleanliness
Cons: The staff
Location: beach
My husband and I went for our honeymoon/babymoon and had a fantastic time! The hotel and rooms were so clean and the staff was friendly. The food was good for all inclusive food. I cant stress enough the cleanliness of the hotel!
4 out of 5
Recommended
for Couples
by A verified travelerfrom Milwaukee

Transparency an Issue, But Overall Good

Posted Mar 22, 2015
Pros: LOVED the room and room service, was excellent and relaxing. NO KIDS either :)
Cons: The variety of excursions offered at this particular hotel. You cannot use resort credits at other Palace Resorts that have more options.
Location: There is a mall, Cancun Museum, El Ray Ruins, etc all down the Hotel Zone bus lines (R1 and R2). We didn't venture out much though.
To begin, transparency was a bit of an issue. Before purchasing I would ask for more information about how the resort credits worked (online does not give you the full picture of how to use them and how limited your options might be) The hotel room was AWESOME, ocean view, sunrise every morning, a little noisy down by the deck (music and pool were below us and we only on the third floor). Room service, all inclusive food/drinks, restaurant quality, and staff were great. We had a few issues with non-resort excursion, specifically the underwater museum tour was not transparent on the length of the time you get to scuba to the museum, length of time for the class plus the trip and back, additional costs while on the excursion were different than what was told at the hotel. Just be careful and ask plenty of questions before doing them. Overall, we had a pleasurable experience at the hotel itself. Rooms were cleaned and restocked promptly, food and drinks were great, and we never got sick! Chichen Itza tour (something you CAN use resort credit for, along with the additional 16% fee) was good on an air conditioned bus tour with stops for bathroom and lunch. We overall enjoyed ourselves, the view, the tours and the food/drinks.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Z

This is what a couple needs.

Posted Mar 21, 2015
At first I thought the hotel is just a normal one but then I saw the bathtub for couple! It's really amazing. I love the ocean view. I enjoy the time being with my bf here.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Canada

Amazing place/ Best vacation +++

Posted Mar 19, 2015
This hotel is located south of Cancun. If you are looking for a low key, adults couple only resort, this place is for you! The weather was beautiful, the service unrivalled and the food outstanding. Our dining spot was the steak house on the patio in front of the main entrance. The quality of the meat as well as the selection was great and we could not avoid eating there at night. The entertainment staff was the BEST!!! Agustin (DJ chocolate), Jeronimo (animation) and Don Omar are three characters that you have to meet. They made this experience so unique I can't wait to go back there and see them again ! Nicolas
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dupont

First time to Cancun beautiful resort

Posted Mar 19, 2015
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel on the beach and close to airport.

Posted Mar 18, 2015
Cons: Need more english speaking channels on televisions.
Didn't want to write anything here. That is all I have to say on the subject.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 18, 2015
Overall good. Service could have been a little better. Pool needs maintenance.