Ratings based on 1,181 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Del Mar, CA

Unbelievable treat!

Posted Jul 31, 2015
Pros: We WILL so come back, hopefully next year. The kids had an amazing time, as well as I did!
Cons: Service a little lacking at Isla Grill. Slow service, forgot things at times, didn't tell us about the wonderful salad buffet area twice.
Location: We snorkeled, paid for a Wave Runner TWICE (it was that great). We rented a cabana three times, which included a bottle of wine/champagne, water. $45
What an amazing experience. All the way from the check in to the check out, great, superior service. We are so lucky to have made a great choice out of the blue to try this hotel, located away from the main hotel zone of Cancun. I, being recently divorced, travelled with my two kiddos, age 13 and 11. I wanted an all inclusive resort, which had an added benefit of superior quality, which this one said it did. I'm so happy to have made this choice: Hotel: Beautiful, upgraded, cool, 3 pools. Great restaurant choices, nice lobby bar. Room: Huge, and we didn't get any fancy upgrades. Beautiful, large bathroom. Most exquisite shower, with mulitple heads, room for more than one if not three people! (good for kids, especially!). Beds were unbelievable comfy. Perfect firmness, the comforter on top was just right. The sitting area was always unavailable because we used the sofa bed for one of the kids, but that was very comfy as well. Balcony is HUGE and perfect to lie down on the balcony bed to relax. There is a spa bathtub overlooking the balcony which we used once, it was kind of neat. The bar is STOCKED with a bottle of gin, tequila, whiskey, vodka. very convenient. I only used the vodka, i'm not a big drinker, and left the rest. the fridge had beer, wine, champagne, sodas, water bottles (always enough). the snacks were a couple of bags of chips, some candy. The restaurants were for the most part, great service, great food. Special thanks:Daniel, Heyden, the 'beach boys', Jenny.
4 out of 5
Recommended
for Everyone
by A verified traveler from FTW, TX

Best place to stay!

Posted Jul 31, 2015
This was our 2nd time to The Beloved & won't stay anywhere else when we come to Cancun. We rented a cabana each day and had our own pool...the room service food is just as good as the restaurants so it's nice to stay in the room if you want to...love the peace & quiet!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 29, 2015
Wonderful experience! Highly recommend this resort to everyone!
5 out of 5
Recommended
for Everyone
by A verified traveler

Very beautifil relaxing hotel.

Posted Jul 28, 2015
Excellent & friendly staff. Beautiful resort. Clean beach. 3 large pools. great food. Very nice place for young couples. Excellent place to relax and get away.
5 out of 5
Recommended
for Everyone
by A verified traveler from SF, CA

Relaxed Luxury on the Sea

Posted Jul 25, 2015
From the moment of our arrival at the delightfully floral scented reception lobby, our time at the Beloved was wonderful. Our room -a modest junior suite was well-appointed, impeccable kept and such a joy to spend time in. We were well taken care of by friendly and attentive staff and never felt the need to leave the resort. The food was mostly high quality, and there was never any shortage either at restaurants or room service. We traveled with our one-year-old son and found the hotel very accommodating to children. And we would definitely like to go back again and stay longer.
5 out of 5
Recommended
for Everyone
by A verified traveler

GREAT PLACE TO STAY! Highly recommend this place!

Posted Jul 22, 2015
This is beautiful, peaceful, rooms are incredible!
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

If you are looking for a hotel to totally relax, t

Posted Jul 22, 2015
Pros: Greta amenities, the rooms are large, clean and very modern. Top of the line bedding and bath amenities.Greta restaurants.
Cons: Airport pick-up service provided by the hotel.
Location: I am are that you can sign up for excursions and on-site activities, but we pursue any of these because we were there just to relax.
Excellent experience with both the property and staff. Best customer service ever.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Most amazing place!

Posted Jul 20, 2015
This was a perfect mix of luxury and comfort. Wonderful service and options. We have been spreading the word about our experience. Thank you for such a wonderful vacation.
5 out of 5
Recommended
for Couples
by A verified traveler from Santiago, chile

Great combination of all inclusive-boutique hotel

Posted Jul 19, 2015
Pros: Pool, beaches, staff, the boutique style
Location: Its in a private beach with other hotels. Far from the "city" but only a taxi drive away.
Everything of this hotel is great. From the moment you go in the staff is very kind. The rooms are clean and with all you will ever need. The pools and the beach is beautiful with every staff making you feel as home. The food is excellent. And if you are not OK with anything the staff will make every effort to make it right. Great choice for couple that want a luxury all inclusive and no troubles.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
The smile service is wonderful,so beautiful beach,we like it so much