On the beach, white sand, beach cabanas, beach umbrellas
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Reviews of Kempinski Hotel Cancún

5 out of 5
Kempinski Hotel Cancún
Retorno del Rey No. 36, Cancun, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 271 out of 325 reviews" "
Rating 8 - Good. 27 out of 325 reviews" "
Rating 6 - Okay. 6 out of 325 reviews" "
Rating 4 - Poor. 6 out of 325 reviews" "
Rating 2 - Terrible. 15 out of 325 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property.
Stayed 5 nights in Apr 2024
Response from Executive Offices on Apr 19, 2024
Dear Alexis,Thank you for your review. We look forward to welcoming you back. Sincerely, Executive Offices

2/10 Terrible

Crystelle

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
They were very rude and careless when it came to providing customer service. They charged 2 of my cards twice and refused to give me a refund. It is NOT all inclusive and free and drinks are NOT free and they are NOT free, do not go here!!!!!
Stayed 4 nights in Mar 2024
Response from Executive Offices on Apr 15, 2024
Dear Crystelle, Thank you for taking the time to share your impressions of the hotel. Effectively we are not an all-inclusive hotel. We will verify where the misunderstanding with the information was to avoid this type of situation from happening again in the future. Sincerely,

10/10 Excellent

Shirel, hallandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel
Stayed 2 nights in Apr 2024
Response from Executive Offices on Apr 15, 2024
Dear Shirel, Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely,

2/10 Terrible

Sahar

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible reception,
Stayed 4 nights in Apr 2024
Response from Executive Offices on Apr 15, 2024
Dear Sahar, Thank you for your visit and for taking the time to share your comments. I assure you that I will share it with the appropriate teams for their review. We hope you will give us the opportunity to welcome you back. Sincerely,

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pablo was amazing on the pool deck and with cabana service!! The beach is well maintained and gorgeous. The service was amazing! Love this hotel!!
Stayed 1 night in Apr 2024
Response from Executive Offices on Apr 11, 2024
Dear Sheila,Thank you for joining us as our guest, It will be a pleasure to extend your compliments to Pablo. we look forward to welcoming you again in the future.

10/10 Excellent

Jakob, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Executive Offices on Apr 4, 2024
Dear Jakob,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely

10/10 Excellent

Bartosz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality of stay
Stayed 7 nights in Mar 2024
Response from Executive Offices on Apr 4, 2024
Dear Bartosz,Thank you for your review, I am glad to read that you had an excellent stay, we look forward to welcoming you back in the future. Sincerely,

10/10 Excellent

Peeyush

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, delicious food at the restaurant, unbeatable service at the beach.
Stayed 2 nights in Mar 2024
Response from Executive Offices on Apr 4, 2024
Dear Peeyush,Thank you for your review. I am glad to read that you enjoyed excellent service and that my culinary colleagues were able to delight your palate. We look forward to welcoming you back. Sincerely

10/10 Excellent

Juan, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski is an excellent resort. Our stayed was exceptional. rooms are clean and spacious. resort is beautiful. food is delicious. my son has extreme allergy, and all the staff were attentive to his allergies and his meals. customer services received was outstanding from everyone. I would highly recommend Kempinski, Cancun for a family vacation, and definitely return.
Stayed 3 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Juan,Thank you for your recent stay and review. I am delighted to read that you enjoyed an exceptional stay. Our colleagues are dedicated and passionate professionals who strive to ensure the well-being of each guest. It will be a pleasure to extend your compliments to them. We look forward to welcoming you back. Sincerely,

8/10 Good

XIAOCHUN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Waiting quite a bit for checking in. It would be great to include breakfast into room fee.
Stayed 6 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear XIAOCHUN,thank you very much for your feedback on including breakfast in the room rate, I will gladly share it with the appropriate teams for their review. We look forward to welcoming you back. Sincerely,

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent. I have two small children who were only able to swim in a small area of the pool so that’s the only downside. I prefer multiple pools or larger areas for my kids. The access to the beach was nice and I would recommend this hotel but it’s a little more geared for adults thank families.
Stayed 6 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Maria,Thank you for your recent stay. I am very happy to read that you enjoyed your stay. I assure you that I will share your valuable comments about the children's pool area with the appropriate teams for review. We look forward to welcoming you back. Sincerely,

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Executive Offices on Apr 19, 2024
Dear Joanna,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely, Executive Offices.

4/10 Poor

amy lynn

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear amy lynn,Thank you for joining us as our guest, we look forward to welcoming you again in the future.

10/10 Excellent

Deepinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe place to stay
Stayed 4 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Deepinder,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely, Executive Offices

10/10 Excellent

Anatoliy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All rooms are having an ocean view.
Stayed 6 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Anatoliy,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely, Executive Offices

10/10 Excellent

HIROKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Mar 2024
Response from Executive Offices on Mar 19, 2024
Dear HIROKI,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

xie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here. Everything was great. Will come back again for sure.
Stayed 7 nights in Mar 2024
Response from Executive Offices on Mar 19, 2024
Dear xie,Thank you for coming back as a loyal guest of the resort. We are happy that you enjoyed your stay, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Ganzul

Stayed 3 nights in Mar 2024
Response from Executive Offices on Apr 11, 2024
Dear Ganzul,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely, Executive Offices.

10/10 Excellent

Nathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 4 nights in Mar 2024
Response from Executive Offices on Mar 21, 2024
Dear Nathan,Thank you for your rating, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location cannot be beat. Amazing stretch of beach. Edgar at the pool was extremely attentive. Everyone knew you by name. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Executive Offices on Mar 26, 2024
Dear Paul,Thank you for writing your review. I am happy to read you enjoyed your visit. It will be a pleasure to extend your compliments to my colleague Edgar. We look forward to welcoming you back. Sincerely, Executive Offices.

10/10 Excellent

Eyad

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. Clean. Great food and service.
Stayed 4 nights in Mar 2024
Response from Executive Offices on Mar 14, 2024
Dear Eyad,Thank you for your recent stay. We are happy to read that you had an outstanding experience and that our culinary brigade was able to delight your palate. We look forward to welcoming you back soon.Sincerely,Executive Offices

10/10 Excellent

Claudia De, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room, the restaurants, the hospitality, the staff. For me it is the best hotel I have stayed in Cancun and playa del Carmen. It is not an all inclusive but you will get excellent drinks, food and service worth the price you are paying. I prefer to pay for quality than for quantity. I will go back for sure. Thank you to Fernando at the front desk for the great ocean front room. And to all the servers and staff members that made our stay so perfect and memorable
Stayed 3 nights in Mar 2024
Response from Executive Offices on Mar 14, 2024
Dear Claudia De,Thank you for taking the time to write your review. We strive to provide warm, genuine and passionate hospitality and it is a real pleasure to read it and know that our efforts made you happy and left you with a memorable experience. It will be a pleasure to extend your compliments to my colleagues, especially Fernando. Looking forward to welcoming you back soon.Sincerely,Executive Offices

8/10 Good

Lonny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Executive Offices on Mar 15, 2024
Dear Lonny,Thank you for your recent visit, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Laurie,Thank you for joining us as our guest, we look forward to welcoming you again in the future.

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Executive Offices on Apr 1, 2024
Dear Leonardo,Thank you for joining us as our guest, we look forward to welcoming you again in the future.

10/10 Excellent

Shahd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic time as always!! 4th time at this hotel and it’s our fave! Amazing staff, great service, wonderful time, so clean, lovely rooms and decor, love the beachfront balcony views, and especially breathtaking beach views, great location by lots of nice restaurants on the strip, can’t say enough great things! Thanks to checkin Samuel, and Danitza Lady in red and Ruben guest relations, Hermes and Raynaldo by the pool, housekeeping ladies, inroom service dining staff especially juan and jimmy and maria! Josue and Angel by breakfast everyday! The breakfast buffet or a lacarte is fantastic! Same crew as before and a big thanks to everyone of the team! Such a lovely time! Pool was fabulous and service on the beach our fave! Highly recommend the kempinski For a quiet relaxing lovely sun vacation! Can’t wait to be back again soon!!
Stayed 5 nights in Feb 2024
Response from Executive Offices on Mar 14, 2024
Dear Shahd,Thank you for your kind words and for returning as a loyal guest of the resort. We are very happy that you enjoyed an extraordinary experience. We strive to provide warm, genuine and passionate hospitality and it is a real pleasure to read that our efforts made you happy and left you with a memorable experience. It will be a pleasure to extend your compliments to my colleagues, especially Danitza, Ruben, Juan, Jimmy, Maria, Joshua and Angel. We look forward to welcoming you again soon for the fifth time.Sincerely,Executive Offices

10/10 Excellent

Jamel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, very clean and well kept, wonderful beach , clean beach and plenty of chairs available . Highly recommended .
Stayed 7 nights in Feb 2024
Response from Executive Offices on Mar 14, 2024
Dear Jamel,Thank you for writing your review. I am very happy to read that you experienced excellent service during your stay. Thank you very much for recommending us and we look forward to welcoming you back soon.Sincerely,Executive Offices

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, relaxing place to stay. Would be nice if they had a smoking area on the beach side.
Stayed 9 nights in Feb 2024
Response from Executive Offices on Mar 14, 2024
Dear Bradley,Thank you for your review. It is a pleasure to read you and knowing that our efforts made you happy. Unfortunately by Mexican federal law smoking is not allowed on the beach. We look forward to welcoming you back.Sincerely,Executive Offices

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for couples
Stayed 5 nights in Feb 2024
Response from Executive Offices on Feb 27, 2024
Dear Marc,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Hayrapet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Executive Offices on Mar 21, 2024
Dear Hayrapet,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Dennis, New City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Executive Offices on Mar 21, 2024
Dear Dennis,Thank you for joining us as our guest, we look forward to welcoming you again in the future. Sincerely,Executive Offices

10/10 Excellent

Meiby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property beautiful beach .
Stayed 3 nights in Feb 2024
Response from Executive Offices on Feb 27, 2024
Dear Meiby,Thank you for your recent stay. we are happy to read that you enjoyed your stay. We look forward to welcoming you back soon.Sincerely,Executive Offices

10/10 Excellent

Manuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel you wont be disappointed. Staff and service go way and beyond to make your stay comfortable and memorable.
Stayed 4 nights in Feb 2024
Response from Executive Offices on Feb 23, 2024
Dear Manuel,Thank you for taking the time to write your review and your kind comments.It is a pleasure to read you and knowing that our efforts made guests happy and left a memorable experience.Sincerely,

10/10 Excellent

Rolando, Santa Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in front of the beach. Beautiful frames in the lobby and around.
Stayed 1 night in Feb 2024
Response from Executive Offices on Feb 23, 2024
Dear Rolando,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Dimitra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded all expectations. The rooms, facilities, food and service were all impeccable.
Stayed 4 nights in Feb 2024
Response from Executive Offices on Feb 21, 2024
Dear Dimitra,We are delighted and happy to read that we met and exceeded your expectations. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Manu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Staff very friendly and always ready to help and serve you . Delicious food
Stayed 3 nights in Feb 2024
Response from Executive Offices on Feb 21, 2024
Dear Manu,Thank you for your recent stay. My colleagues are dedicated and passionate professionals who strive to ensure the well-being of each guest. I am glad to read that you enjoyed your experience with us. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kempinski Cancun is very elegant, safe and clean. The staff are amazing and the location is great. I will come back here again.
Stayed 2 nights in Feb 2024
Response from Executive Office on Feb 19, 2024
Dear Jennifer,Thank you for writing your review. It is a pleasure to read that we were able to deliver a top notch experience in a beautiful and relaxed atmosphere. Looking forward to welcoming you back soon.Sincerely,

10/10 Excellent

Grant, Seattle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Room not huge but very well appointed. Staff was wonderful
Stayed 1 night in Feb 2024
Response from Executive Office on Feb 19, 2024
Dear Grant,Thank you for your recent stay. We are happy to read that you enjoyed your stay in a beautiful atmosphere and that the staff was wonderful. We look forward to welcoming you back again soon.Sincerely

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness, staff & service
Property is in a great location for having a beautiful beach with a lot of pristine sand and ability to swim in the ocean without worries. The property is a bit dated. It was quiet and not the party scene, which we liked. Seemingly there were a lot of Europeans and few families with children. The breakfast included with vip access was worth it. It was nice. I didn't give full stars because it didn't change much over the week. A bit more variety would have been nice. Service was great also. I would recommend if you want nice and quiet and not crowded. We never had an issue getting a chair by the beach or pool.
Stayed 5 nights in Feb 2024
Response from Executive Office on Feb 12, 2024
Dear Sheila,Thank you for joining us as our guest. It will be apleasure to share your feddback about food variety with the appropriate teamsfor their review. We look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

Rita Lucia Valdes, Saltillo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Súper recomendable! El servicio de todo el staff es sobresaliente! Hicieron nuestro viaje una experiencia memorable!
Stayed 3 nights in Jan 2024
Response from Oficinas Ejecutivas on Feb 6, 2024
Estimada Rita Lucia Valdes,Muchas gracias por su reciente visita. Es un placer leerle y saber que nuestros esfuerzos hicieron felices a los huéspedes y les dejaron una experiencia memorable. Esperamos nos visiten en un futuro cercano.Cordialmente,

10/10 Excellent

Michael David

Stayed 5 nights in Jan 2024
Response from Executive Offices on Mar 21, 2024
Dear Michael David,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2024
Response from Executive Offices on Mar 21, 2024
Dear Kevin,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,Executive Offices

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location has a beautiful view and amazing staff. The decor is beautiful. If you are looking to treat yourself, stay here. You won’t regret it.
Stayed 3 nights in Jan 2024
Response from Executive Office on Jan 29, 2024
Dear Robert,Thank you for writing your review. I am happy that you enjoyed your stay. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel and location ever
Response from Executive Office on Jan 29, 2024
Dear Brenda,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

JAIME JORGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Jan 2024
Response from Executive Office on Jan 26, 2024
Dear JAIME JORGE,Thank you for joining us as our guest. We are happy that you enjoyed a wonderful stay, we look forward to welcoming you again in the future.

10/10 Excellent

Marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every moment was wonderful at this 5 star resort. It was very quiet at night except for the calming sound of the surf. I can’t fault this property in any way from the service to the food!
Stayed 4 nights in Jan 2024
Response from Executive Office on Jan 23, 2024
Dear Marianne,Thank you for your review, I am glad you enjoyed your stay in a beautiful and relaxed atmosphere. We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Executive Office on Jan 22, 2024
Dear Sean,Thank you for joining us as our guest, we look forward to welcoming you again in the future.

2/10 Terrible

Olena

Stayed 8 nights in Jan 2024
Response from Executive Office on Jan 19, 2024
Dear Olena,Thank you for joining us as our guest, we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

KARINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing view, comfy beds. All in all excellent choice in the area.
Stayed 2 nights in Jan 2024
Response from Executive Office on Jan 19, 2024
Dear KARINE,Thank you for taking the time to write your review and your kind comments.It is a pleasure to read you and knowing that our efforts made guests happy and left a memorable experienceSincerely,

6/10 Okay

Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Bring a big fat wallet. This place is outrageously expensive. The food is mediocre. Menu variety limited. Food was never hot just warm. it's going to cost you $100 for breakfast for two and it goes up from there. I'll never stay there again.
Stayed 14 nights in Jan 2024
Response from Executive Office on Jan 19, 2024
Dear Joseph,Thank you for taking the time to share your impressions of the hotel.We appreciate your feedback and will use it as an opportunity to improve.Sincerely,