Ratings based on 592 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dallas, TX

Perfect

Posted May 27, 2015
Pros: Everything. Mostly no wrist bands and no loud people. Totally chill and just what you would expect from a Ritz Carlton
Cons: Hotel under-going renovation. Our room was updated, so we did not have any issues. I would only offer complimentary Internet.
Location: Don't leave hotel. No need. But, Freds is great (but a bit proud on price ) and Fish Fratanga for a casual meal. La Isla is fun for day trip.
Perfect vacation. Service was excellent and all of the staff truly cared about each individual guest and ensuring our experience was amazing. Jasmin at front desk so welcoming. Now, what do I want to read when researching for my next beach trip: 1) Beach was perfect. Ocean and sand perfect. You can walk for miles either direction. 2) Beach service was perfect. Timely, food excellent and staff very courteous? Eduardo, Renaldo, Daniel and Rene were stand outs. 3) SPA. Go everyday? Steam room and jacuzzi lovely? Aromatherapy showers amazing? Have massage(s). Stand outs were Rocio and Virginia. All of the valets in the SPA were great. 4) Food. We mostly are at the beach. Room Service on point. Fast and really really good. The chef approached us and let us know they can prepare anything we need. He was right. We ordered multiple meals not on menu and they accommodated all. They take notes and discuss your preferences so the new time you order they are already know your needs! Breakfast in main restaurant amazing, 5) Totally relaxing and best hotel in Cancun. 6) Pools awesome. Adult pool is the only one I went to. 7) Bedding and turn-down service on point. 8) Cleanliness on point
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Best hotel to stay in Cancun!

Posted May 27, 2015
Best service ever at any resort I have ever stayed at. I would definitely come back to stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Louis

The Ritz experience

Posted May 17, 2015
We just returned from a six day honeymoon stay at the Ritz Carlton Cancun. The hotel might come off as a little stuffy/formal for a beach resort, but that's what you expect at a Ritz. The room was very nice and appeared to have been recently redone. The staff knew our names and drink preferences by about day three. Service was impeccable throughout our stay despite a large convention group arriving mid-week. Had dinner one night in a casita on the beach which was lovely. Hotel staff also accommodated us by grilling up some mahi mahi that we had caught on a fishing trip. If you're looking for a spot to buy water, sunscreen, snacks, etc for less than what they cost in the gift shop there is an Oxxo convenience store about 500 feet away. Go out of the hotel to the main road and take a right. Also, there are jugs of fruity water out by the pool that are safe to drink, so we refilled our bottles there.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom utah

Excellent

Posted May 17, 2015
My wife and I just got back from our honeymoon and we loved it! The only thing we were disappointed on was that we thought it was an all inclusive but it's not. For some reason when I filtered out all of the non-all inclusive hotels Expedia didn't filter this one out. That being said we were actually happy in the end that it wasn't because we had the opportunity to find some excellent restaurants in the area! The staff was absolutely amazing! Almost everyone spoke perfect English! We loved it!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver

Outstanding. Beach great, staff great.

Posted May 14, 2015
Pros: Everything
The staff couldn't have been better. Pool and beach was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotet but...

Posted May 13, 2015
Ritz Cancun has increased (it's always been high) it's food & beverage prices. Expect to spend $30USD for a martini.
5 out of 5
Recommended
for Everyone
by A verified traveler

The best time of my life.

Posted May 11, 2015
Ritz Carlton is home away from home. Loved my stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 27, 2015
My husband and I had a fabulous time. The hotel is beautiful and the staff are terrific. Just wish they had a swim-up pool bar where we could socialize easily with other guests.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great hotel just on the beach

Posted Apr 10, 2015
Location is great, in the middle of the hotel zone. The beach is beautiful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Best hotel in Cancun!

Posted Apr 6, 2015
We have been staying at the Ritz Carlton Cancun for years. We have come to expect excellence every time we visit. Last year, unfortunately, we were unable to stay at the Ritz because it had been fully booked by a large group. While we enjoyed the hotel last year, it never felt like home. This year, we returned to the Ritz and it was as spectacular, if not better, than previous years. The hotel has been largely remodeled, which was a welcome surprise. The service continues to be unrivaled. All the restaurants are phenomenal, and the pool area is never crowded. We highly recommend the Ritz to anyone who appreciates luxury, service and quality over the quantity that all-inclusive resorts offer. We never plan on staying anywhere else again.