Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from lion

The hotel was excellent but the food and the room

Posted Aug 21, 2014
The hotel was very very good the service is excellent but the food and the snack in the room are really really really expensive I recommend everyone to buy food and water outside the hotel but don't use the hotel restaurant or the snacks in The room !!!
5 out of 5
Recommended
for Couples
by A verified traveler from Memphis, Tn

Ocean view

Posted Aug 20, 2014
Pros: Everything
Cons: More English channels on TV could only get 4 English channels unless it was 2 or 3 in the morning. More variety on 24 hr room service menu.
Location: Bus routes awesome. Location not too far from shopping mall
Everyone was extremely nice and pleasant helped me with my Spanish will definitely recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Aug 19, 2014
Pros: Service and food were exceptional. Morning buffet was the best I have ever seen.
Cons: The bed was a little hard. I got a sore neck from it.
Very good in all regards. The beach was spectacular. white sand and warm ocean.
5 out of 5
Recommended
for Couples
by A verified traveler from New York,NY

Nice Vacation

Posted Aug 19, 2014
Location: Nice location, restaurants - steak and fish across the street if you'd like to go outside of hotel, mall and some cafe and restaurants inside.
Nice, friendly, clean, food is delicious, but expensive - buffet breakfast $32.00 per person plus tip. Once we tried menu breakfast, we had much less and after all paid more then $80.00 for two.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and very clean rooms

Posted Aug 18, 2014
I thought thru expedia that I was purchasing an all inclusive hotel package until I arrived and was informed they weren't all inclusive. As for the meals in the resturant they were pathetic for the price.
5 out of 5
Recommended
for Everyone
by A verified traveler

Top Notch Hotel

Posted Aug 18, 2014
As always, the Ritz provides their guest with an amazing and memorable experience. Every interaction with the hotel staff was always pleasent and greeted with a smile and will to accommodate, all to ensure that we are having the best possible time. We are definitely returning.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Nice hotel, first class staff

Posted Aug 17, 2014
The hotel is within close proximity to malls, restaurants and entertainment. Its located on the beach as are all the other hotels in cancun but at the ritz all the rooms have ocean views. The staff are amazing they really made my families stay perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Just Excellent

Posted Aug 17, 2014
One of the best in my life.Everything was just perfect.
5 out of 5
Recommended
for Everyone
by A verified traveler

On the beach

Posted Aug 16, 2014
The resort is first class. The location is beachfront. The staff is awesome... Especially the beach staff who takes care of all your needs on the beach...towels, umbrella, food, drinks... They are there to assist with anything you need.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Perfect beachside resort, modern as well as classy

Posted Aug 10, 2014
Pros: Facilities were all comprehensive Yoko at concierge was amazing with her helpful attitude
Cons: The weeds that wash off the sea on the beach should be cleaned and removed daily. They stink after a few days and also make the beach look dirty
Location: Right in the middle of hotel zone Isla Muares is nearby Great restaurants, La Isla and Kukulckan shopping mall are a great bargain
Great location Excellent staff Amazing Buffet Breakfast Excellent rooms Very friendly staff Several facilities to engage oneself Nice and warm pool