Ratings based on 364 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York City

Nice place to stay for first timers

Posted Aug 25, 2014
Pros: Hospitality of the environment and the Staffs. Very nice beach easy access to attractions.
Cons: Stop torturing the guests on Timesharing programs.
Location: Easy access to most of the attractions.
Location, Beach, Amenities, Food and the Staffs are really pleasing except the time sharing tortures.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Cons: New mattresses and nicer linens...
very relaxing. Wait staff very nice and helpful. Resort was crowded but food and accommodations were good except for improvements suggested below.
5 out of 5
Recommended
for Families
by A verified traveler from Madison, WI

Home away from home in Cancun

Posted Aug 25, 2014
Cons: Having to use the room card every time you needed to get a drink was a little annoying but nothing that we let ruin our time.
This was the best all inclusive experience my family and I have ever had. We have stayed at several others and this was by far our favorite. We stayed in room b1013 and could sit out on our balcony every morning with our room service coffee and watch the blue ocean. Our room was on the ground level and within steps to the ocean, pool, and restaurant. I would go back here again tomorrow if I could.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Very nice hotell.. and the staff are wonderfull

Posted Aug 23, 2014
The staff was great.. very good service and the room was cleaned 2times a day it was wonderful. . Excellent food and drinks.. and you have the benefits of visiting all the others royals for no cost and enjoy their accommodation and food as well . We loved it.
4 out of 5
Recommended
for Everyone
by A verified traveler from New york

Posted Aug 23, 2014
It was very relaxing and comfortable atmosphere, staff was very kind and cooperative
5 out of 5
Recommended
for Families
by A verified traveler from Chicago

Great place for kids

Posted Aug 22, 2014
Pros: The beach and cleanliness of the suite.
Cons: Cleanliness of the restaurant "La Palapa"
We stayed at this place for 8 nights, and it was a great experience. Our 10 years old son enjoyed the beach and the warm and calm shallow water. He is not a strong swimmer, and this place was perfect for him to be able to spend hours in the water and not get tired. The food at La Trattoria restaurant had a very good menu. The other restaurant on site had a decent menu, but the cleanliness could be better. Well, for an open air restaurant, it is quite good but not great. The possibility of spending the day (eating at the restaurants on that site and using the pool, towels and beach chairs) at Royal Sands was a nice surprise, and we spent two half days there, just to experience the waves and a different pool. The staff was very friendly, and we did not get bothered too much by the time-share people, after we told them right away that we were not interested in that option.
4 out of 5
Recommended
for Families
by A verified traveler from Oxford, UK.

Beach Hotel - All inclusive

Posted Aug 22, 2014
Pros: It wasn't massively busy!
Cons: Having to potentially change your room on a Saturday, which thankfully we didn't have to do, but many others did - what a palava!
Location: Being in the Cancun hotel zone there are millions of things to do, we thought the Pirate ship experience in the evening was superb.
This is a compact hotel, new to all-inclusive. We were on the all-inclusive package, which was excellent and included drinks in the room, but it was irritating to have to sign a zero check/bill at the end of each meal or bar tab - very pointless. We had a two-bedroom apartment that also had a pull down double bed in the main room. The view was straight over the beach to the sea, perfect. The maids cleaned the room to a high standard every day. Food was excellent, particularly the Italian restaurant with their steak being one of the best we've ever enjoyed.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Perfect, but.....

Posted Aug 20, 2014
Pros: The staff are really great! Wonderful service! Thank you guys so much!
Cons: Stop moving guests who stay on Saturday and more!
Location: Great location if you really need to relax under the palm in an amazing beach with white sand and wonderful Caribbean sea.
Everything was great besides the moving on Saturday policy (at least in Royal Cancun, don't know about other Royal's) I did not get what is the reason to move everyone from one villa to another, it creates discomfort, wastes time, destroys your plans.
5 out of 5
Recommended
for Everyone
by A verified traveler from fremont, ca

Awesome

Posted Aug 20, 2014
Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaass
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont , CA

Fantastic

Posted Aug 20, 2014
Great time, great food , great people ! We loved the view from out room. It was like a little paradise . Our kids had a blast , they never got bored . There were so many activities for everyone. Great place :))