Ratings based on 369 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler from p
Ugly beach; only one buffet style restaurantPosted Sep 3, 2014
Bar closes at 10; dead resort after that; people nice but seem to expect at tip after service;uncomfortable because they issue you a bill after being served
for Familiesby A verified traveler from Los Angeles, CA
Excellent!Posted Sep 1, 2014
Pros: Its location next to the ferry, bus stop, and not too far awAy from downtown, the calm and shallow water is very safe for the kids.
Cons: Please get rid of check system for all inclusive guests.
Location: Ultramar ferry, captain hook, and other party ships are within wAlking distance.
Our family stayed at the Royal Cancun the second to last week of August 2014. We had a wonderful time at this beautiful resort. Many thanks to their staff for making our stay memorable. We got to the resort early on a Sunday morning and Rosa at the front desk was very kind to let us have an early check in with a beautiful smile. All the staff at the La Palapa and La Trattoria are awesome. My 8 years old nephew has many food allergies and the staff was very accommodating. He did not have a single reaction during our stay at the Royal thanks to their caring. Manuel, Cesar, Freddy, Chuk (trattoria bar) , and Jerermias are some of the many wonderful staff that helped makes our vacation hassel free. Thank you and we will be back.
for Familiesby A verified traveler from Los Angeles
Plenty of space and not too crowdedPosted Sep 1, 2014
Pros: Not too crowded. Peacefully. Had a good local feel. Clean rooms and grounds.
Cons: Better attention from waiters around pool. Was not asked for drinks.
Location: Location was close to pirates ships and ferries. Hard to walk anywhere in cancun.
Large rooms with comfy surroundings. Plenty of space around the pools and did not have to stake out a pool or beach chair. Rooms were spacious with kitchens and living rooms. A/C was cold enough when needed.
for Everyoneby A verified traveler from new jersey
wonderful location,the most respectful staffPosted Sep 1, 2014
Cons: kisses chocolates for all the beds in the apartment, at night
Location: Great location,safe environment.You can name anything you want to do ,and it is possible to do it with kids or without.
We were there for 8 days,a family of 5(2 adults,3 kids).Starting with the front desk employees to the room service one,all of them were the most courteous and willing to help you in the matter of minutes.The location is very friendly for adults and children.Rooms very large and spotless(were cleaned in the morning,and at night,the supervisor was getting the beds ready for the night).The beach is next to the resort,pools very clean and family friendly. Lots of things you can do in the resort and outside it(at the other 4-5 sister resorts where we visited and it was wonderful). Overall it was the best place we've stayed so far,cleanest,kind,and well organized with all activities and trips.
by A verified traveler from New Jersey, USA
Ok 4 1st timers, needs new experienced managementPosted Aug 31, 2014
Pros: the restaurant and pool staff are wonderful, Parasailing
Cons: the annoying requirement of room key at all times, even for water! need more restaurants, more that one beach towels booth for the whole hotel!
Location: No taxis or transportation that belongs to the hotel, nothing at a walking distance!, no transportation to or from surrounding attractions!
1st the lobby needs to be more Mexican!, First impression: I go to check in and the receptionist asks for my credit card!, I tell him that I have all exclusive deal and I don't feel comfortable leaving my credit card at the front desk, so he goes, then leave cash!!, I insist that I'm not leaving my card nor cash, charge whatever to my room and I'll pay it at check out, after 15 minutes of waiting for him making his calls to his managers, he gives me the keys to my room with no apology! I drag my luggage to my room and which was a wonderful beachfront 2 bed/2 baths villa. 3 restaurants, one is no where to be found, so it's down to 2!, everywhere you go, you have to give them the room key (although, it is all inclusive!!) except for the bathroom!, later I get a call from my "Concierge" who is supposed to make your stay magical by guiding you to all these restaurants and located on "Sister hotels" premises, only to find out that he is a Time share sales person and whom I'm very familiar with from other resorts that I've been to and learnt not to waste my time on. I travel with my wife and 4 kids, I go to rent a Jetski for 1/2 hr. to take each kid for 5 minutes and this is thrilling to them!, I sign and ready to go when the attendant tells me that I have to take each kid for 15 minutes!, yes he is telling me what to do! I cancel and walk away, we finally found Parasailing that seats 3 at a time, this was was the best part of the trip, you have to try it. D.R & Jamaica are #1
for Everyoneby A verified traveler from New York City
Nice place to stay for first timersPosted Aug 25, 2014
Pros: Hospitality of the environment and the Staffs. Very nice beach easy access to attractions.
Cons: Stop torturing the guests on Timesharing programs.
Location: Easy access to most of the attractions.
Location, Beach, Amenities, Food and the Staffs are really pleasing except the time sharing tortures.
for Everyoneby A verified traveler
Posted Aug 25, 2014
Cons: New mattresses and nicer linens...
very relaxing. Wait staff very nice and helpful. Resort was crowded but food and accommodations were good except for improvements suggested below.
for Familiesby A verified traveler from Madison, WI
Home away from home in CancunPosted Aug 25, 2014
Cons: Having to use the room card every time you needed to get a drink was a little annoying but nothing that we let ruin our time.
This was the best all inclusive experience my family and I have ever had. We have stayed at several others and this was by far our favorite. We stayed in room b1013 and could sit out on our balcony every morning with our room service coffee and watch the blue ocean. Our room was on the ground level and within steps to the ocean, pool, and restaurant. I would go back here again tomorrow if I could.
for Everyoneby A verified traveler from Miami
Very nice hotell.. and the staff are wonderfullPosted Aug 23, 2014
The staff was great.. very good service and the room was cleaned 2times a day it was wonderful. . Excellent food and drinks.. and you have the benefits of visiting all the others royals for no cost and enjoy their accommodation and food as well . We loved it.
for Everyoneby A verified traveler from New york
Posted Aug 23, 2014
It was very relaxing and comfortable atmosphere, staff was very kind and cooperative