Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel on the beach

Posted Apr 25, 2015
We stayed here with 3 children, ages 8,10, 13. The hotel was kid friendly, a perfect vacation for families! If I had to give feedback on improvements it would be another restaurant choice within the resort or maybe changing the menu a bit at La Trattoria for more variety. The kids loved the food and it was good. But sometimes it was hard to get a reservation and then we would eat at one restaurant all day. You can leave the resort to go to another resort but we loved staying there all day!!! We would definately come back!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KS

Good beach, good food!

Posted Apr 21, 2015
After initially being told that we would have to switch rooms on Saturday (we were only there 3 days), they found a room for us that was beachfront and that didn't require a switch. After that it was all good. The food was good at the buffet and we took their free shuttle to dinner at a couple of other Royal properties. Really great. Beach was nice, but busy. Lots of kids and salesmen.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 20, 2015
Location: Nice location, a little away from the bar action, but water is extremely calm...no worries about kids being pulled out to sea!
Most of the staff is just wonderful. Especially the guys doing the sports and children's entertainment. The only thing I did not like is since they went all inclusive, they do not let you take your food out of the restaurants and to a beach chair or back to your room. They want you to order room service which is really slow!
5 out of 5
Recommended
for Families
by A verified traveler

Family oriented, no spring breakers here

Posted Apr 20, 2015
Stayed one week in total relaxation. Beach is quiet, great for kids practically no waves. There were always beach chairs available. Beach server Mr Jesus was always very attentive and made sure we got everything we ordered The room was perfect as well as the room service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington state

Great for kids.

Posted Apr 19, 2015
Shallow and calm water on the beach make it great for kids. Hotel staff very accommodating. Our room was very convenient for our family, ground floor that opened to the kids pool. We would definitely bring are family back.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

Spring Holiday with kids

Posted Apr 19, 2015
The hotel location is great, villas/rooms are immaculate and perfect for families. Really safe, security on the beaches but very subtle. Staff was very professional, friendly and super helpful. Would go back again!
5 out of 5
Recommended
for Families
by A verified travelerfrom queens, NY

Exceeded our expectation 👍

Posted Apr 19, 2015
Pros: Cleaness , friendly staff.always greeted with a smile. ocean was 100 ft from the hotel. No waves kids could play & float all day .
Cons: Presenting the room key every time u ate..
Location: Took the hotel shuttle to the mall to get great bargains .
This was an awesome place to stay we where a group of 10 .. Fun all day from ages from 6-19 plus adults.. Food was great and plenty places to eat !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Great Place and great Location

Posted Apr 16, 2015
Pros: The Staff, you could not ask for any better service anywhere in the resort
Cons: Keep up the good work, we'll be back
Location: Scuba, Snorkel, Dolphins, banana boat, parasailing, shopping, great food, love the town.
Had a ball, we took 3 of our Grandchildren and we enjoyed everything, location, staff was the best, food was great, the beach was the best for the kids
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Friendly staff, spacious room and warm water

Posted Apr 15, 2015
Pros: The villas was spacious and clean. Ours was two story so we had the upstairs master suite and the kids were downstairs in their own room.
Cons: We had much tastier, authentic meals out on our excursions then we did at the resort. It was disappointing
Location: the beach and water were wonderful. The daily activity lessons were fun and the ferry to Isla Mujere and the Captain Hook dinner cruise were nearby
Our first vacation in Mexico and we had a wonderful time. We book 3 excursions ahead of time and were able to fill the other days on the fly with other activities we found out about once we got to the resort. The travel staff was very helpful in booking the activities. We took advantage of the daily lessons in snorkeling and stand up paddle boarding. The beach side restaurant occasionally put tables down on the beach for dinner and it was perfect sitting out there watching the sun set and the water lapping on the shore.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NV

Excellent stay

Posted Apr 14, 2015
Great resort; extremely clean; room was comfortable and huge. The food was very good. Most of the staff was very friendly and courteous --specially housekeeping and the front desk--.