Ratings based on 517 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

Trip with kids

Posted Jan 25, 2015
We enjoyed our stay. We were upgraded to a two story villa but a regular room would have been fine. Food was acceptable which is all you can ask for at an all inclusive Kids enjoyed the paddle boards and kayaks and there were plenty of chairs on the beach and by the pool. Staff was friendly and helpful. If they had a hot tub if would have been perfect. Great resort and very clean
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil

Hotel agradável, equipe maravilhosa.

Posted Jan 22, 2015
Cons: variedade da comida, pois o Brasileiro tem dificuldades em se adaptar a comida mexicana.
Location: ótima localização
Recomento o hotel, e gostaria de elogiar a sua equipe, principalmente os garçons, a exemplo do Manuel que nos atendeu com muita presteza.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 22, 2015
Hotel is an older facility with limited restaurants on site. Shuttle was available to go to the other hotels and restaurants. We wanted to just relax and not worry about additional intown travel. It was great time with family :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BRASIL

HOTEL AGRADÁVEL PRÓXIMO DA PRAIA, FÁCIL ACESSO

Posted Jan 20, 2015
Pros: PISCINAS BOAS, BARES BONS, ATENDIMENTO EXCELENTE, BOA LOCALIZAÇÃO
Cons: O ATENDIMENTO ALL INCLUSIVE DEIXA DESEJAR VC TEM QUE ESPERAR O CAFÉ ENCERRA PRA SERVI NO BAR, E A NOITE OS RESTAURANTE FECHA 22:00 LÁ NÃO É 24HORAS
Location: LOCALIZAÇÃO BOA É PRÓXIMO AO EMBARQUE PARA O BARCO DOS PIRATAS UM PASSEIO TRADICIONAL PODE IR A PÉ, E TUDO PODE FAZER DE ÔNIBUS PÚBLICO AINDA É SEGURO
LUGAR TRANQUILO, COMIDA GOSTOSA E ATENDIMENTO MUITO BOM, FUNCIONÁRIOS EDUCADOS E COM UM RESTAURANTE QUE FUNCIONA A NOITE "TRATORIA" COM UMA COMIDA DELICIOSA UM CARPACCIO FANTÁSTICO....
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Fantastic view

Posted Jan 19, 2015
Pros: Being able to use other Royal resorts in Cancun was a fantastic advantage.
Cons: Eliminate the sea weeds. and have more entertainment for night life.
villa 124 was perfect. Next to cafe with a beach view.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waters

Awesome, Quiet Place

Posted Jan 18, 2015
My wife and I live very hectic lives. We are not huge partiers, but we like to have a good time. This place is perfect for a good time. Very quiet, and excellent for someone who wants to be on the beach and lay by the pool. The food was excellent, the service was awesome and they deep clean your rooms to the max. I was also surprised at how awesome the Wireless Internet was and how big our room was. We are going back next year!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salisbury, MD

Awesome vacation!

Posted Jan 17, 2015
Pros: This resort is located in the hotel zone, but it was in a quiet area and it was very peaceful.
Cons: I don't know if resort can control the vendors walking along the beach selling necklaces, blankets, etc, but this took away from the tranquility.
Location: So many water sports... snorkling, sailing, jet skiing, on and on...
I can't say enough positive things about this resort. Our villa was immaculate! We had a two bedrooms (king and two twins, also Murphy bed in family room), one bathroom, full kitchen, kitchen table and nice, comfortable family room area. Our personal concierge was wonderful to work with! He made sure we had info on the resort and gave good info for when we left the resort. This resort has two restaurants on site, in addition to being able to get food served to you on the beach, but that service had a limited menu. At other resorts, the food often tastes mass produced. Not here! One restaurant, La Trattoria, served lunch and dinner only. It was a regular sit down restaurant. We ate there for three dinners and each meal was amazing. The other restaurant, La Palapa, was on the beach and served breakfast, lunch and dinner. They have a buffet for each meal, in addition to ordering a la cart off the menu. Again, the food was always very good! The resort has a market on site for food, drinks, sunscreen (which was priced very high), sunglasses, totes, etc. One nice point to this resort is that throughout no money is exchanged. You need your room key for all transactions and everything is applied to your bill. I kept all of our receipts and my total at the end was exactly the total they had. I also had an 80 minute massage on the beach. Heaven! Resort staff are bilingual and very friendly. Can't wait to go back!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Wonderful view of beach

Posted Jan 17, 2015
We Stayed at the Royal Cancun. The staff was very Nice and helpful. Service was great and very clean environment. My family and I felt very safe in Cancun. I would definitely recommend to anyone else. Only problem in Cancun is too many tour guys trying to sell the tours.but other than that it was excellent!
2 out of 5
by A verified travelerfrom California

Food was excellent everything else was pretty bad.

Posted Jan 17, 2015
Don't feel like getting. Into it. But the concierge lied to us tricked us into a 'free excursion' in exchange for a time share presentation, but the excursion was not as described. It totally wasted our day plus our following morning. Bad service all together.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Visalia, CA

Overall, a really nice place.

Posted Jan 16, 2015
Pros: It was clean, relaxed, quiet, good food, and good amenities.
Cons: Tell people ahead of time that they need to budget for tipping for everything. More frequent shuttles to and from the other sister resorts.
Location: Really enjoyed visiting the sister resorts. City busses are easy to use, but the drivers are CRAZY.
The place was great and we really enjoyed our time there. Just be aware that you will feel pressured to tip for everything, even though the All Inclusive says it is included. It caught us off guide since all the other All Inclusive experiences we have had, had no pressure to tip.