Ratings based on 297 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Robin from Apex, NC

Very nice rooms

Posted Apr 18, 2014
Cons: More than one restaurant choice, however I think one was under construction while I was there.
Location: The location is good. Your aren't right in the heart of everything, however, the city bus is easy, cheap and right outside the hotel.
I took my daughter and her friend for spring break. This was not a "spring break" type of resort, which was nice. Its much more quiet with few teenagers/kids. The restaurant on the beach had good food however it would be nice to have more than one restaurant on property. Food and drinks are a little overpriced. The room was nice with a fully equipped kitchen, which was nice, because I cooked a couple of nights we were there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms, hotel next door very noisy very late

Posted Apr 18, 2014
Pros: Plenty of pool and beach chairs, staff polite, clean resort, no bugs.....
Cons: The hotel next door be quieter with their clean up, c/a in rooms be quieter.
Location: Just a bus ride away from shopping, walking distant to a very good Italian restaurant just minutes away. Walmart just a bus ride away.
Very nice resort, clean, polite, helpful staff. Resort restaurant staff is very slow, food is horrible, ate off site after eating there. Breakfast buffet is a joke and expensive for what you get to choose from. They need to upgrade the food.... The c/a in the rooms should be more quiet they sound like a jet engine taking off. Pool towel location should be visual from the pool area. The hotel next to this resort cleans up their dinning area very late at night and all you hear is dishes slaming together throughout the night into the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted Apr 17, 2014
Overall nice hotel, and nice clean rooms. The only caveat is that you need to change rooms on Saturday, which can be a bit inconvenient.
4 out of 5
Recommended
for Everyone
by monty from brooklyn, ny

Quick Vacation Break

Posted Apr 16, 2014
Pros: Relaxing, right on the beach and staff was accommodating. It was suitable for everyone; family, friends and couples.
Cons: Daytime activities
Location: The location was great, about 5 minutes drive from downtown and the club spots. Walking distance from casino and party cruise port.
It was a friends trip. A great 2 bedroom duplex with master bedroom upstairs with private bathroom. The property was easy to locate and everything was near by. The beach was private, no salesman harassing you. Good tanning location with ample shade. Calm water for swimming and other water activities. Beach bar staff was awesome.
4 out of 5
Recommended
for Families
by Tammy & Kevin from Northern Idaho

Spring Break with Son and another family

Posted Apr 15, 2014
Pros: Everything, the rooms are amazing, the grounds and staff are wonderful. We loved the family style rooms with 2 bedrooms, it is great for families,.
We wanted to take our 18 year old son to Cancun to reward him for doing so well in High School and staying focused. He is off to college in August and we wanted to treat him to a great trip, his best friend and their family went as well. My husband and I had not been to Cancun in 22 years since our Honeymoon. It has grown and changed alot but the water and weather are absolutely amazing. The Royal Cancun was perfect for us. The grounds and rooms are amazing and it wasn't too crowded like some of the other resorts. The staff and our personal conceirge were very helpful. It was an amazing trip and our beach side room was perfect. The family style rooms are so much nicer than the large hotels. We plan on going back soon and not waiting another 22 years.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel. Friendly staff.

Posted Apr 13, 2014
Just stayed at the hotel for one night. Staff were really friendly and helpful. Room looked out on to the water. Very pretty.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Apr 11, 2014
Excellent. Clean room, nice floor, kind staff, but be ware of people who recommend time share presentation.
5 out of 5
Recommended
for Families
by Michelle from Calgary

Nice quiet resort

Posted Apr 10, 2014
Pros: quiet, relaxing place with lush gardens
Cons: Leave all-inclusive as an option for future guests who are not owners at the resort
Location: Liked how it wasn't too far on the hotel zone, quicker bus ride into Cancun. Wasn't close to the clubs and loud nightlife (great for families).
We loved our stay at the Royal Cancun. We travelled with 2 adults and 3 children and stayed in a ground level room facing the children's pool. The activities were great for my 7 year old and the older teenager enjoyed the beach volleyball and the organized adult card games. We liked how the resort "felt": quieter, beautiful gardens, open and not as cold as the larger resorts. The beach was quiet; no-one approached us to sell things. We used the kitchen for breakfast and lunch, thanks to a 15 minute bus ride to Walmart. We ventured into Cancun for dinners every night - our favorite place was a popular place for the locals Las Palapas which is like an outdoor food court with desert carts and activities for young children. The resort is converting to All-Inclusive soon, a bit concerned that it will lose its charm. Houskeeping is top notch here. Overall, loved the place!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice family oriented resort

Posted Apr 10, 2014
Location: Take the Ultramar ferry to Isla Mujeres and rent a golf cart for the day. Drive around the island and explore. North beach is beautiful and calm.
Check in was very easy. We arrived 4 hours early and they were able to accommodate us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great beach

Posted Apr 10, 2014
Pros: Beach access. Staff. Great view. Guests can ride free shuttle to the other Royal resorts and use their facilities.
Location: Resort is located closer to downtown Cancun than some of the other resorts which was nice because it was quiet and away from the big resorts
Great resort. We were pleased with the beach. Staff was great and always available throughout the resort. The only downside was the room change on Saturday. It went smoothly, but we had to spend part of the day in the room waiting to get our new assignment.