Ratings based on 664 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Cons: only 1 out of 4 kayaks was available and was always booked. Too much weeds in the water.
We enjoyed it a lot. Great place to rest. Very friendly staff. The food was very good. Concierge was very willing to help. You can take a free shuttle to go and use other partner hotels facilities and restaurants. We will come again.We enjoyed it a lot. Great place to rest. Very friendly staff. The food was very good. Concierge was very willing to help. You can take a free shuttle to go and use other partner hotels facilities and restaurants. We will come again. We enjoyed it a lot. Great place to rest. Very friendly staff. The food was very good. Concierge was very willing to help. You can take a free shuttle to go and use other partner hotels facilities and restaurants. We will come again.We enjoyed it a lot. Great place to rest. Very friendly staff. The food was very good. Concierge was very willing to help. You can take a free shuttle to go and use other partner hotels facilities and restaurants. We will come again.We enjoyed it a lot. Great place to rest. Very friendly staff. The food was very good. Concierge was very willing to help. You can take a free shuttle to go and use other partner hotels facilities and restaurants. We will come again.
3 out of 5
by A verified traveler from Texas

Terrible Hotel Staff and limited food selection

Posted Jul 1, 2015
The Hotel staff at check in was rude. The first you will hear is when you lose your wristband that you need to pay $150. The next is that you need to make a deposit on your CC for minimum $500. Every time you need to give them you room key if you want to order something to drink or to eat ... even if you have a yellow wristband. They moved us into a different room (on a short notice (the evening before the move)), because they need our room for one of their time sharing guests. Please don't attend the sales meeting for the property, because the staff is rude if you don't agree with their provided numbers. Oh and don't lose your towels, because then you need to pay as well. The buffet is really limited. You can chose every lunch and dinner between the same pork, chicken, or beef. The other options are rice, corn, or veggies. The only changes are in the sauce for the chicken. It should be okay for a weekend, but it is really boring for a week or more. The Italian Restaurant is pretty good, but you can only make a reservation on the same day after 9:00 am. The restaurant is usually booked at 9:10 am, so hurry up. On Saturday morning is cleaning day. This is the only day in the week, when they clean the pool area (because new guests are arriving on that day). The beach is small but clean.
5 out of 5
Recommended
for Families
by A verified traveler from CA

Family Friendly Resort

Posted Jul 1, 2015
All inclusive is the way to go. Our experience started out great with the warm welcome we got from Jose at the front desk. The poolside attendant at the children's pool, Manuel, was awesome too. He remembered us and was always quick to bring us our order and constantly checked up on us. Order the shrimp tacos at the children's pool; they were amazing. Royal Cancun is a nice family friendly resort. The staff work hard, so tip well.
4 out of 5
by A verified traveler

Posted Jun 28, 2015
Didn't like the beach and the high pressure sales techniques of the timeshare. Couldn't ubdetstsmd the program. Language barrier
3 out of 5
by A verified traveler

Posted Jun 27, 2015
Front Desk staff needs to take lessons in customer service. Very unfriendly and not at all welcoming. Food was ok not great. Not 100% all inclusive. Some food items were an extra charge. Rooms were nice. Pools are clean and very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL.

We love it very relaxing place to be!

Posted Jun 26, 2015
Pros: the service and attention was excellent!
Cons: Perhaps more live entertainment so you don't have to leave the resort.
Location: Great the strip, were the action is, was close and the shuttle service was convenient and free of charge!
I didn't think about writing anything, but after visiting this facility, I can honestly say that we will be back! We loved it my kids didn't want to come home, we loved the beach, the jet skies, the pool, the food and the attention was first class. We were happy to visit the Royal Cancun and we will return next year. Thank you, to the staff, for making us feel at home and making our vacation a wonderful experience for our family.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 17, 2015
Pros: Jesus, Armando.
Cons: need more food options, bar options. on vacation a bar closing at 1030pm? there's only 2 food options,
Location: everything/anything
there needs to be more food options, there's 2, a buffet option which I will say is very good for a buffet (but order off the menu, it's the same food as the buffet but better) and an Italian restaurant (reservations needed). the Italian restaurant is tiny, making it almost impossible to get into.
Comment from Hotel Management
Jun 30, 2015 by Cristóbal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. As a Royal Resorts Guest, you are granted access to all of the group's facilities. This includes several other restaurants you can access through the free shuttle running in-between resorts. We're sorry to learn you didn't take advantage of this amenities. Nevertheless, we're sharing your comments with the appropriated channels to ensure that our service may improve. Warm Regards.
5 out of 5
Recommended
for Families
by A verified traveler from California

Clean and comfortable hotel next to beach.

Posted Jun 17, 2015
Pros: Service were great. La Trattoria restaurant. All-inclusive included the sister property facilities, Captain's Cove, Hacienda Sisal, El Conquistador.
Cons: Food in La Palapa restaurant is OK, but not great!
Location: Quiet location, next to beach. Not next to party zone
Suite are very comfortable, we enjoyed the stay. The staff were very helpful. The beach in front of the hotel were very calm, good for small kids. All-inclusive included the sister property facilities. Included many great restaurants such as Captain's Cove, Hacienda Sisal, El Conquistador. Also the restaurant at Sands (La Veranda) was also great
3 out of 5
Recommended
for Everyone
by A verified traveler from Mississauga, Ontario, Canada

Nice Hotel and nice staff, but terrible system

Posted Jun 15, 2015
Pros: the cheerful staff, and their service
Cons: remove the time share or separate them from the others
I felt bad with the system, it took a long time to order the food and wait for it
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Family friendly hotel

Posted Jun 13, 2015
Pros: Family friendly, clean, activities for the kids.
Location: Ferry to Isla Mujeres within walking distance.
We had a wonderful time during our stay. The Villas are spacious and very clean. The staff is super friendly and very helpful. Our personal concierge Sam, was awesome! He went above and beyond to make our stay a great experience. Will definitely go back to the Royal.