Ratings based on 388 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tulsa

Great place

Posted Nov 24, 2014
Pros: Cleanliness and Staff
Cons: Beds
Location: Really enjoyed trip to Isla Muerjlas
Staff was excellent. Italian restaurant great! Very clean. Fun to visit other Royal Resorts. Would like to see upgrades on beds.
5 out of 5
Recommended
for Families
by A verified travelerfrom Kansas

*FIVE STAR SERVICE*

Posted Nov 20, 2014
Pros: The rooms were very spacious and the staff was excellent.
Location: Take the shuttle to the Sands it has a great beach and a bigger pool.
We just arrived home from one week at the Royal Cancun and had the most enjoyable time ever in Cancun. The rooms were very nice. The entire staff was top notch from the front desk and wait staff to the maids and shuttle drivers. The food was good. The Italian restaurant at the Royal Cancun was absolutely fabulous as was the Conquistador at the Islander. The beach is sheltered so you don't get the big waves of the open ocean but it was very nice. We will definitely return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Perfect!

Posted Nov 19, 2014
Great rooms, food, staff, service, facilities and location! Loved it! Peaceful family atmosphere.
4 out of 5
by A verified travelerfrom chicago il

Good hotel for the price.

Posted Nov 16, 2014
Good hotel, good service and food is goid but beach is not so great. I would say stay at the royal sands instead.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
A great, low-key all inclusive resort situated on a sheltered cove; great swimming and great food.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Bernardino

Great resort, beautiful views from everywhere!

Posted Nov 12, 2014
This had been our first family vacation and by far it has been a great experience at the Royal Cancun. It's a kid friendly environment, and their staff made us feel at home. We had an awesome 8 days full of fun, activities and relaxation.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Whidbey Island, WA

Great for family.

Posted Nov 10, 2014
Timeshare type property, which allows 'all inclusive' rentals if there is availability. We went here due to bringing both teenagers so there was extra room and beds. Cleanest place I've stayed in Mexico, which is many times. Very courteous and honest staff. They offer timeshare presentation but there is no pressure.
5 out of 5
Recommended
for Families
by A verified traveler

Nice all-inclusive resort

Posted Nov 9, 2014
Clean, nice pools, excellent staff, access to other Royal resorts is a big plus.
3 out of 5
by A verified travelerfrom ny

nice but not for me

Posted Nov 7, 2014
Pros: not crezy
Cons: i don't care
Location: many things
we stay there only 3 nights i have to move i ask for privacy they didn't want to do and i move to park royal Cancun very happy
4 out of 5
Recommended
for Everyone
by A verified traveler

THE HOTEL IS VERY NICE WITHOUT SOME STEPS.

Posted Nov 3, 2014
Pros: food, room, beachview, activity. steps etc.
THE HOTEL IS VERY NICE ;facillites, room codition, dining, activity trainers. But steps of front desk are bad: ex) when we check out, the step didn't explain to submit voucher to shuttle bus driver. So we had search the papers for a long time. therefore, he departure was delayed and the driver looked like angry. also, the front desk didn'nt connect stepfor activity schedule, so we joined activity at third day. we couldnot join majority of activity because of too late.