Ratings based on 638 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Alberta Canada

Perfect location . Beachfront villa was gorgeous .

Posted May 18, 2015
Best holiday to date . Couldn't find fault with anything so when I read any negative comments on this Resort I find it hard to believe . Two weeks , all inclusive and to be able to use All the other Royal Resorts and their facilities made sure you wouldn't get bored in one place . Royal Cancun is a quiet resort which is why we stayed there knowing we could use the other places when we needed to . Free shuttle bus got us to these places also .. The whole place is spotless , inside and out . They never stop cleaning and tidying up . The staff are friendly , and attentive and nothing is too much trouble . Overall recommended to others and we will go back one day .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey.

Great place for a family with young kids.

Posted May 16, 2015
My wife and I went with are 2 boys (9 & 7) and 10 month old girl the week of May 11 2015. The staff was amazing. Rooms were large and comfortable. Definitely get beach front such an amazing view. Kayaking jet skiing snorkeling directly on beach. We ate at the palapa nearly every night. Tried the Italian restaurant one night. It was good but as a family we preferred looking at the beach while eating. Pools were also nice. Using the keycard wasn't a big deal at all. You get you zero dollar bill and your able to leave tip so no need to carry any cash. If I was in my 20s I'd go somewhere with nightlife but that is no longer me. Great for families.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Cancun. We always strive to provide our customers with the highest satisfaction levels available and it is very rewarding to learn we're taking the right steps towards customers satisfaction. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Cancun. We always strive to provide our customers with the highest satisfaction levels available and it is very rewarding to learn we're taking the right steps towards customers satisfaction. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Cancun. We always strive to provide our customers with the highest satisfaction levels available and it is very rewarding to learn we're taking the right steps towards customers satisfaction. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Cancun. We always strive to provide our customers with the highest satisfaction levels available and it is very rewarding to learn we're taking the right steps towards customers satisfaction. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are glad to learn you've enjoyed your most recent stay at The Royal Cancun. We always strive to provide our customers with the highest satisfaction levels available and it is very rewarding to learn we're taking the right steps towards customers satisfaction. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Beautiful resort

Posted May 15, 2015
Pros: The guacamole in particular was fantastic. Nice variety of restaurants. Nice to have the option of going to the sister resort.
Cons: I wasn't crazy about feeling the need to tip w/every food and drink order. The pool could've been bigger and the drinks stronger.
Location: We walked to scuba across the street. It was an easy bus ride or cab ride to the sister resort or associated restaurant.
Check-in was smooth. The concierge was very helpful, as was the activities desk. Scuba was very convenient. The restaurants were good and didn't have much of a wait. The staff was attentive. But every meal, snack, drink order came w/a slip to charge to your room. And the slips all had a tip line - it appeared tips were expected. It was nice having the fridge in the room. The kitchen, sitting area, bedrooms & bathrooms were all big & clean. The AC worked great. Housekeeping took care of us. The grounds were immaculate.
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We always strive to provide our customers with the highest satisfaction levels and we're glad to learn we've achieved this goal with you. We know that traveling community will appreciate your insights about our resort when making their vacation planning. We look forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
2 out of 5
by A verified traveler

Don't have good food choice

Posted May 14, 2015
Pros: Dreams Resort
Cons: More pools and good food choices like dreams resort
Location: No night life.
No night life. This is a time share place not a real resort
Comment from Hotel Management
May 18, 2015 by Cristobal Galindo, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We are aware that in Cancun's hotel zone and the Riviera maya there are several resorts with non-stop partying and alcohol flowing freely but that's not our kind. Our resort has a strong focus on families and rest quality. We hope you've enjoyed the rest of your Cancun Vacation. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2015
There very clean and nice quiet front desk girl annai vest great and beach almando,to haha everything good but just survice close to early.
Comment from Hotel Management
May 14, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you during your next visit to Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Pearl, MS

Beautiful beachfront

Posted May 11, 2015
Excellent experience...will definitely visit again!
Comment from Hotel Management
May 12, 2015 by Cristóbal Galindo. , Hotel Management
Dear Guest, Thank you for taking time to leave your comments about our resort. We look forward to welcoming you back during your next Mexican Caribbean Vacation. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Beautiful located

Posted May 11, 2015
This is my second time at the Royal Cancun, I would recommend if your going to Cancun to stay at one of the Royal resorts. Their staff is very friendly and it's very clean.
Comment from Hotel Management
May 13, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We look forward to welcoming you back during your next visit to Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

A Great Resort, Especially for Children

Posted May 6, 2015
This was our first trip with our little girls (1yrs & 3yrs) and everyone had a great time. Great staff, quality food, great drinks/bartenders, and activities for the kids. We were in a "beach front" room # 1012 and it was amazing! We woke up looking at the ocean and could walk right off our back porch onto the beach. You name it, they offer it! They even have their own dock which we took advantage of when we chartered a private boat to Isla M... Overall we would highly recommend this resort and we will definitely be returning. Cons: The bedroom mattresses were a little uncomfortable.
Comment from Hotel Management
May 6, 2015 by Cristobal Galindo, Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We appreciate your kind words which we find very rewarding since we always strive to provide our guests with the highest satisfaction levels. We are already looking forward to welcoming you again during your next visit to Mexican Caribbean. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Queens, NY

Best vacation

Posted May 5, 2015
I loved my stay at The Royal Cancun. I checked in on a Friday night and i was put in a ocean view on the second floor B933 which was awesome. Then next morning I was moved to 1511 which was even more amazing. As soon as I opened the balcony door, I took two steps down and there I was at the beach. Room Service was great. No matter what time they will deliver food to your room. I even had my breakfast on the beach my last day there. The Restaurant La Palapa had the best room. It's a buffet but if you are looking for something different to eat, they also give you a menu. I went every night just for the desserts. The only thing i was not too happy about was the drinks. Felt like I was drinking juice. Everyone is so friendly.
Comment from Hotel Management
May 6, 2015 by Cristóbal Galindo., Hotel Management
Dear Guest, Thank you for taking time to share your experience at our resort. We always strive to provide our guests with the highest satisfaction levels available. Regarding your drinks: we use the standard 1oz per glass measure in our drinks. Nevertheless: we are sharing your comments with our Food and Beverage manager to ensure no future guest shares this perception. Warm Regards.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel, nice beach

Posted May 4, 2015
Pros: we had a great time!
Cons: Yes, clean the seaweed at the beach
Location: Isla Mujeres and many other attractions in Cancun.
We had a great time at Cancun, the hotel has a great beach, perfect for children. It would be nice of they clean the seaweed from shore so that you don't have to swim with it everyday. The food was good, but the food at the Trattoria was great! Make reservations and definitely eat there. I recommend to also make reservations for kayaks, the water is calm, and it's beautiful. BTY they are free for an hour, they have paddle boards too! Can not say anything about pools, we prefer to stay away from them if we are in a beautiful beach. The reason we went to Cancun is because of their beautiful beaches, we can go to a pool anywhere but they looked nice.
Comment from Hotel Management
May 6, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. Sargassum algae in the coast line of Quintana Roo has been a mayor concern during the last few months. We're sure you understand this is a natural process and there's little to nothing we can do against mother nature. Staff works very hard keeping the sargassum away from our visitors but it is a hard work to do. Also: removing the sargassum does remove a bit of sand each time. If we do it indiscriminately, we would end up erasing our beaches which are one of our most important assets. Because of that: Removing seaweed from the coastline is a hard labor that needs to be conducted with surgeon precision in order to maintain the beach we are trying to keep clean. We are currently analyzing our options and hopefully we will be able to offer a better experience during your next visit to Mexican Caribbean. Warm Regards.