Ratings based on 515 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Brasil
Hotel agradável, equipe maravilhosa.Posted Jan 22, 2015
Cons: variedade da comida, pois o Brasileiro tem dificuldades em se adaptar a comida mexicana.
Location: ótima localização
Recomento o hotel, e gostaria de elogiar a sua equipe, principalmente os garçons, a exemplo do Manuel que nos atendeu com muita presteza.
for Everyoneby A verified traveler
Posted Jan 22, 2015
Hotel is an older facility with limited restaurants on site. Shuttle was available to go to the other hotels and restaurants. We wanted to just relax and not worry about additional intown travel. It was great time with family :)
for Everyoneby A verified travelerfrom BRASIL
HOTEL AGRADÁVEL PRÓXIMO DA PRAIA, FÁCIL ACESSOPosted Jan 20, 2015
Pros: PISCINAS BOAS, BARES BONS, ATENDIMENTO EXCELENTE, BOA LOCALIZAÇÃO
Cons: O ATENDIMENTO ALL INCLUSIVE DEIXA DESEJAR VC TEM QUE ESPERAR O CAFÉ ENCERRA PRA SERVI NO BAR, E A NOITE OS RESTAURANTE FECHA 22:00 LÁ NÃO É 24HORAS
Location: LOCALIZAÇÃO BOA É PRÓXIMO AO EMBARQUE PARA O BARCO DOS PIRATAS UM PASSEIO TRADICIONAL PODE IR A PÉ, E TUDO PODE FAZER DE ÔNIBUS PÚBLICO AINDA É SEGURO
LUGAR TRANQUILO, COMIDA GOSTOSA E ATENDIMENTO MUITO BOM, FUNCIONÁRIOS EDUCADOS E COM UM RESTAURANTE QUE FUNCIONA A NOITE "TRATORIA" COM UMA COMIDA DELICIOSA UM CARPACCIO FANTÁSTICO....
for Everyoneby A verified travelerfrom Chicago
Fantastic viewPosted Jan 19, 2015
Pros: Being able to use other Royal resorts in Cancun was a fantastic advantage.
Cons: Eliminate the sea weeds. and have more entertainment for night life.
villa 124 was perfect. Next to cafe with a beach view.
for Everyoneby A verified travelerfrom Waters
Awesome, Quiet PlacePosted Jan 18, 2015
My wife and I live very hectic lives. We are not huge partiers, but we like to have a good time. This place is perfect for a good time. Very quiet, and excellent for someone who wants to be on the beach and lay by the pool. The food was excellent, the service was awesome and they deep clean your rooms to the max. I was also surprised at how awesome the Wireless Internet was and how big our room was. We are going back next year!
for Everyoneby A verified travelerfrom Salisbury, MD
Awesome vacation!Posted Jan 17, 2015
Pros: This resort is located in the hotel zone, but it was in a quiet area and it was very peaceful.
Cons: I don't know if resort can control the vendors walking along the beach selling necklaces, blankets, etc, but this took away from the tranquility.
Location: So many water sports... snorkling, sailing, jet skiing, on and on...
I can't say enough positive things about this resort. Our villa was immaculate! We had a two bedrooms (king and two twins, also Murphy bed in family room), one bathroom, full kitchen, kitchen table and nice, comfortable family room area. Our personal concierge was wonderful to work with! He made sure we had info on the resort and gave good info for when we left the resort. This resort has two restaurants on site, in addition to being able to get food served to you on the beach, but that service had a limited menu. At other resorts, the food often tastes mass produced. Not here! One restaurant, La Trattoria, served lunch and dinner only. It was a regular sit down restaurant. We ate there for three dinners and each meal was amazing. The other restaurant, La Palapa, was on the beach and served breakfast, lunch and dinner. They have a buffet for each meal, in addition to ordering a la cart off the menu. Again, the food was always very good! The resort has a market on site for food, drinks, sunscreen (which was priced very high), sunglasses, totes, etc. One nice point to this resort is that throughout no money is exchanged. You need your room key for all transactions and everything is applied to your bill. I kept all of our receipts and my total at the end was exactly the total they had. I also had an 80 minute massage on the beach. Heaven! Resort staff are bilingual and very friendly. Can't wait to go back!!
for Everyoneby A verified travelerfrom chicago
Wonderful view of beachPosted Jan 17, 2015
We Stayed at the Royal Cancun. The staff was very Nice and helpful. Service was great and very clean environment. My family and I felt very safe in Cancun. I would definitely recommend to anyone else. Only problem in Cancun is too many tour guys trying to sell the tours.but other than that it was excellent!
by A verified travelerfrom California
Food was excellent everything else was pretty bad.Posted Jan 17, 2015
Don't feel like getting. Into it. But the concierge lied to us tricked us into a 'free excursion' in exchange for a time share presentation, but the excursion was not as described. It totally wasted our day plus our following morning. Bad service all together.
for Everyoneby A verified travelerfrom Visalia, CA
Overall, a really nice place.Posted Jan 16, 2015
Pros: It was clean, relaxed, quiet, good food, and good amenities.
Cons: Tell people ahead of time that they need to budget for tipping for everything. More frequent shuttles to and from the other sister resorts.
Location: Really enjoyed visiting the sister resorts. City busses are easy to use, but the drivers are CRAZY.
The place was great and we really enjoyed our time there. Just be aware that you will feel pressured to tip for everything, even though the All Inclusive says it is included. It caught us off guide since all the other All Inclusive experiences we have had, had no pressure to tip.
for Everyoneby A verified travelerfrom Mpls
Right on the beachPosted Jan 12, 2015
Pros: Clean and friendly.
Location: Go into town to shop and eat.
Beachside rooms have a beautiful view of the ocean.