Ratings based on 442 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from new Jersey usa

You get what u pay.....

Posted Jul 29, 2015
Pros: Very family oriented. Location: OK +
Cons: My major problem was to move split my stay in a different room, every 2 night...
Location: Location, ok + Near by many restaurants, & good ones 15 mins to Downtown Hotels zone 30 mins to downtown CANCUN 30 mins from Airport
We booked the Royal Caribean for 4 nights We arrive on the First night, at Late evening, tired from the flight & Heat, just wanted to go to our rooms....at the front Desk, while we register, we've been told, that we will get one room for the 1st 2 night, than we need to move to a different room, cause it's booked..... We also booked 4 nights. All arguments didn't help,....and we were told, take it or leave it....,!!!! We had no choice, we had to take it. They claim it was on our contruct, but they couldn't find it where.....& we didn't saw it...?!!! On the 3rd day, we had to pack again, not in the morning or evening...at NOON exactly, Cause our other room wasn't ready before.... I don't need to explain the hassle of packing everything. Yes, the hotel offered us the help, & they did...but it wasn't fun. Now, we paid fair price (expedia) include the flight (with horrible connection), but we got what we paid. The hotel is 30 years old, well maintain, but old. The stuff r friendly & ALWAYS SMILES, but no doormans to help u with luggage when u in or out, yes they can help u with a taxi (I assume cause they get commission from the Taxi) The rooms r ok, clean, good size, old, but no old odor. The location near by everywhere. The stuff are very knowledgeable about where to go or eat. Hotel restaurant, (we did only breakfasts), buffet, $ 20 usd, per head...not worth it. Most of the breads, danishs Where 2 days old... Not all the waters speak English & if they speak, very little.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Jul 19, 2015
Pros: Location and the beauty.
Cons: The rooms kind of more modern.
Location: Everything was close by, shopping's, restaurants and very accessible for taxi.
It was the first time traveling to Cancun and it was plan only in 2 hours and the same we pack and went to CUN. It was amazing trip. People so kind and friendly and the service was super excellent.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
Oceanview rooms is nice but the walk to the beach is a long one.
Comment from Hotel Management
Jul 16, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about our resort. We're sorry to learn we didn't meet your expectations to make this an excellent vacation. Nevertheless: we're glad to learn you've enjoyed the view from your room. We hope to have the chance to welcome you again in the future and provide the high-quality service Royal Resorts has been know for more than 30 years. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 12, 2015
The Hotel is nice. The Staff is EXCELLENT!. There are alot of activities to do. We had a great time during our vacations.
3 out of 5
by A verified traveler from New York

Nice hotel, great room on the beach, but...

Posted Jul 12, 2015
Pros: Room location right on the beach was great. Note though-the majority of the timeshare's rooms are water view, not beach front.
Cons: I think the Timeshare component should be better organized and actually deliver on what is promised.
The Royal Caribbean is part of a timeshare system...that's the property's downfall. Although its on the older side and the room fixtures are a bit dated, the room was great-right on the beach...beds were comfortable and the a/c was cold. The pool was nice, the food in the restaurants was both good and reasonably priced and the staff were generally friendly & helpful. It all went a little sideways though when we were approached by the Timeshare staff...among other things they offered us a big discount on an excursion our large group (11 people) was planning in exchange for one couple sitting through the 90 minute timeshare sales pitch. Now the pitch itself was fine, and there was no "high pressure selling". But we ended up not getting all the things that were promised in exchange for our attendance. So all in all, given the vast number of options available in Cancun, I wouldn't recommend the Royal Caribbean...too bad-again the property itself is dated but nice, but the "timeshare component" sort of ruined it for us.
Comment from Hotel Management
Jul 14, 2015 by Cristobal Galindo., Hotel Management
Dear Guest, Thank you for taking time to post about your experience at The Royal Caribbean. Our resort is a mixed use resort and does lend itself to a few challenges. However, we always strive to provide our guest with the highest satisfaction levels and we regret not achieving this goal with you. We've shared your comments with Guest Relations Manager to ensure none of our future guests shares this perception of us. Nevertheless: we're glad to learn you've enjoyed the property and the facilities. We hope to be able to welcome you again soon for you to enjoy a vacation that's up to de high standards we've held for our Royal Resorts owners and guests for more than 30 years. Warm Regards.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Loved our stay

Posted Jul 7, 2015
The view from our room was perfect. Everything was the way they promised. Clean. Great staff. Safe parking. You can walk to the beach. Would come back to this hotel anytime.
4 out of 5
Recommended
for Everyone
by A verified traveler from h

mi estancia en the royal c

Posted Jul 5, 2015
Me instale sin problemas. Al 2 día me cambian de habitación. Y me tardan mucho en subir mis maletas tuve que pelear. Y un día no me realizan haceo de la habitación. El resto sin problemas. Agradable. Tiene tienda ahí y me agrado ya que no es caro !
5 out of 5
Recommended
for Everyone
by A verified traveler from Tx

Excellent

Posted Jul 2, 2015
Hotel overall is just amazing. The villa was just beautiful clean and an amazing view from our balcony facing the beach. Definitely recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2015
We had a wonderful vacation ! Staff was very nice and helpful. Restaurant was delicious and room service great.
4 out of 5
Recommended
for Families
by A verified traveler from Mexico City

Hotel c/ excelentes instalaciones junto a la playa

Posted Jun 30, 2015
Pros: Instalaciones en general; estado, mobiliario y orientación de la vista de la habitación; Excelente actitud de servicio del personal.
Cons: La conexión a internet fuera de la habitación. El servicio del pool bar totalmente fuera del contexto de atención de las demás áreas del hotel
Location: Excelente ubicación con relación a centros comerciales, museos, restaurantes (te dan descuentos por estar hospedado en el Royal)
Excelente ubicación del hotel; excelente orientación de las habitaciones. Muy buena atención del personal. Me hicieron sentir mejor como en casa. Totalmente recomendable.