Ratings based on 350 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified travelerfrom texas
Not worth it...Posted Mar 18, 2015
Very outdated! There were aunts in my room and it smelled horrible. Won't ever stay there again!
for Everyoneby A verified travelerfrom New York
Will come againPosted Mar 17, 2015
Pros: Clean, friendly staff
Location: A lot of night activities in Plyay del carmen. Cenote around Tulum is a must go.
We had a wonderful stay. The room exceeded our expectation, very clean and spacious. Ocean front view is breathtaking. Staff are very helpful, nice and friendly. Special thanks to Front Desk Theresa and marketing staff Cherry for their outstanding service. We enjoyed our vacation very much.
for Everyoneby A verified travelerfrom arizona
great resort! Beautiful beach!Posted Mar 11, 2015
First time to Cancun. This place was perfect. Loved to villa and the space we had. Great view of the beach. Highly recommend this resort!!
for Everyoneby A verified travelerfrom new tork
hotel on the beachPosted Mar 10, 2015
Pros: view from room restaurants
Cons: could add hot tub/spa
Location: shopping sight seeing mayan ruins scuba diving/snorkling
nice relaxing warm vacation. hotel was great friendly staff & guests numerous places to eat & good variety
by A verified traveler
Posted Mar 9, 2015
Rude service unless tipped generously. Hotel not polished for the price paid for.
for Familiesby A verified traveler
Nice relaxing vacationPosted Mar 8, 2015
Pros: The staff were great and helpful. They made us feel safe and secure and really cared for our needs.
Cons: The entire resort could be updated. It lacked the 'royal' appeal, but was still very comfortable and clean. Add evening entertainment.
Location: Our room was in a great location, facing the Caribbean sea with a large balcony and easy walk to the beach. Couldn't ask for anything better.
The resort was very relaxing and quiet. Great for families and older couples. We loved that the wifi was available everywhere even on the beach. Beach was very clean and the lifeguards really take their jobs seriously. The food was good especially at Captains Cove! We loved the flexibility to go to the other Royal Resorts for lunch, dinner and activities. We loved that the 1 - 2 hour timeshare tour is optional unlike many places. Overall, it was a great stay and affordable when booked as a package through Expedia.
for Everyoneby A verified travelerfrom Caseyville,IL
Clean and very friendly staff close to beachPosted Mar 7, 2015
Everything was well takeing care of the only thing drinks on beach expensive everything else is reasonable priced staff very helpful nobody was pushy are rude loved the 5 days spent there
for Everyoneby A verified travelerfrom mn
This was a really great hotel!Posted Mar 5, 2015
We got there late Friday and check in was fast and we got our room with no problem! We did have to move on Saturday the only problem was you have to wait in the room until they are ready to move you. The hotel staff were all friendly and helpful.
for Everyoneby A verified travelerfrom la Crosse Wisconsin
Posted Mar 4, 2015
It was a very nice clean hotel. And we had a great time there.
for Everyoneby A verified travelerfrom Missouri
Beachfront condo/hotel with beautiful viewsPosted Mar 4, 2015
Pros: I enjoyed the cleanliness of this hotel. Never did it lack it that area and the staff was more than helpful anytime it was needed.
Cons: Maybe the only thing I would have improved on would be to have a few more English speaking channels on the television at night.
Location: The location was great. It was within walking distance to the El Rey ruins, the Mayan Museum and the Captain's Cove Restaurant.
My sister and I stayed at the Royal Caribbean and it was a restful, beautiful and pleasing experience. Our room was kept very clean and the hotel staff was always very accommodating and helpful in anything you asked about or needed. I felt they went above and beyond to make sure our stay was the experience we were looking for. Although we had a balcony, it was too small to have chairs out there as we stayed in the smaller part of a partial suite. I was a bit disappointed in that, but just to be able to stand out there overlooking the beach and beautiful sea and hear the waves was the most important feature. We definitely enjoyed our stay.