Ratings based on 369 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Portland OR
Posted Jun 28, 2015
Small Hotel Feel. Big hotel options. Close to everything. Look forward to our next stay.
for Everyoneby A verified traveler from New York
Posted Jun 26, 2015
Pros: Great location - right on the beach!
Cons: Facilities could be updated.
Location: Great trips to the ruins and snorkeling.
Great, helpful staff, especially Jorge at the Alamo desk!
for Everyoneby A verified traveler from D
Best first family vacation experience.Posted Jun 13, 2015
Loved it! A first for my girls to Mexico. Suite was awesome! Great family hotel & villa. Helpful staff. Perfect weather for us. Easy getting around in shuttles and great bus rides. Cancun hotel zone had everything we needed. Clean everywhere we went. Amazing tours.
for Everyoneby A verified traveler from Fort Wayne IN
Very nice and quiet resort on the beachPosted Jun 13, 2015
Pros: Very peaceful
I arrived four hours before check-in but the courteous staff checked me in anyway. My room was clean and looked very nice upon arrival. Beautiful view of the ocean. The ac worked very well and the shower had excellent water pressure. We stayed here for a week and it was always quiet and peaceful around the resort which is exactly what we wanted. When going to the pool and beach we never had a problem with finding available lounge chairs with umbrellas. There were plenty of restaurants in the resort to eat at although they are a little expensive. The staff were always nice and polite.
by A verified traveler from los angeles
Deceptive and cold staffPosted May 30, 2015
Near the beach. Quiet. Decent pools. Clean rooms. No room service. No food optoons after 10pm. Few restaurants. Must pay everything with room card. Staff is not accommodating, friendly, welcoming or honest. They are not helpful. They asked that I put a credit card down for a deposit in case of incidentals and I was REASSURED that once everything has been paid off and room cleared then I would be refunded the money. Not only did they not put a hold on the card, they charged it. When I checked out, they said they would have to charge me a small fee to refund the money that was taken from the card. I've stayed in many hotels with the deposit policy and I have NEVER been charged a cent.
by A verified traveler from California
so so.....Posted May 27, 2015
Pros: the availability to go to the beach straight from the hotel and the way the rooms are set up to have the beach view wherever you stay.
Cons: the attitude from the staff
Location: downtown wasn't a bad bus drive... used the bus quite a few times.
The hotel over all was nice... loved the room and view. Though the staff was horrible specially a guy that was at the reception area I believe his name was George. The bell boy we used when arriving and departing was awesome.
for Studentsby A verified traveler from NY
This hotel is awesomePosted May 22, 2015
Pros: The view
Cons: All the expenses in the hotel come to room fee derectly in USD
Location: coco bongo
It's a good experience. The size, the view, the beach are all fantastic! Just this hotel does not accept pesos, which means u have to pay for the low exchange rate.
for Everyoneby A verified traveler from Querétaro
Agradables instalaciones y hermosa vista.Posted May 21, 2015
Pros: Las instalaciones muy completas y muy cuidadas para hacer una estancia placentera.
Cons: El tiempo de check-in
Location: La playa es muy limpia y los tours que ofrece la entidad son muy completos.
Las instalaciones son muy cómodas y completas, la ubicación es muy buena y con hermosa vista al mar y a la laguna el trato de su personal es muy cordial sobre todo en el supermercado de albercas y toallas del hotel.
for Everyoneby A verified traveler from soto
A verygood and well maintained old hotelPosted May 18, 2015
It a very good experience cleanness it the rightword the maintenance that this stafff do to this hotel its awsome. The best vacations ever
for Everyoneby A verified traveler from michigan
Beach vacation!Posted May 17, 2015
Location: Beach is the most Beautiful !
We had a good time, nice older place the grounds are well kept , we found a great restaurant in downtown Cancun called Peters, we eat there 2 times , excellent food! Our transportation worked out well they picked us at the airport and returned us to the airport when it was time to leave. Rooms were very clean and comfortable.