Ratings based on 114 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Couplesby James & Jessica from Calgary, AB
Very Lovely VacationPosted Dec 2, 2013
Pros: Staff. Pool. Location. Beach. Non-all inclusive. Resturaunts. Activities. Royal Resorts members which make of most of population of guests there.
Cons: Wifi signal in rooms. Beds little small. Ocean swimming minimal. Sales pressure.
Location: Gorgeous part of the beach. Swimming was a little hard to do in the ocean beacuse lots of red flag zones. Had to walk far down the beach to swim.
My wife and I loved this non-inlcusive hotel. Place is very well kept and staff are amazing. Has eveything you need. 3 Royal resorts side by side so you can use all three. Not much swimming by the ocean as surf was too dangerous...had to walk down the beach to get away from the red flags. Was an amazing time. Very quiet and non-rowdy which we loved. Lots of seniors in the crowd here which were very nice.
for Everyoneby L.U. from Indianapolis
Nice hotel but not kid friendly or worth the moneyPosted Nov 30, 2013
We stayed the week before thanksgiving. Half of the staff was pretty rude, especially because we had kids. One of them even snapped at me when I went to their convenient store and forgot my room key to pay for the stuff I bought. Oh yeah, the key is another issue. If you eat or buy anything at their hotel, they wont accept actual money. You have to carry your room key with you at all times and use it when you purchase something.. It seemed convenient at the moment but at the end the tab builds up and I prefer to pay as I go to keep track of my expenses. Also, the most annoying thing is that my 2 year old accidentally got a spot of ink on their cheap comforter and we were charged $200 for it!! Working at hotels previously, i know that hotel comforters are not that expensive... We talked to a couple of their managers and they gave us a 10% "discount". This place is probably ok for older wealthy people that don't mind being ripped off. I would definitely not recommend it for families with kids on a budget.
for Everyoneby A verified traveler
Good resort right on the oceanPosted Nov 20, 2013
Pros: Apart from the upsetting moving day, hotel staff was courteous and helpful. I'm sure it was an oversight but makes it hard to recommend.
Cons: Housekeeping scheduling!!! There was no reason to move us when they did as the housekeeper for the old suite was not waiting to clean it.
Location: Lots of water sports and Mayan history.
We spent 2 weeks here --- one exchanged through time-share and one booked through Expedia --- which required us to move at the end of week one. Staff led us to believe they were doing us a favor on moving day by moving us directly from one suite to another before the regular check-in time. It would have been wonderful had the second suite been cleaned before they moved our luggage and groceries into it! IT REALLY WAS QUITE DISGUSTING!!! When we complained to the front desk and the head of housekeeping there was virtually no response. They gave us the impression that this was common practice.
for Everyoneby caryn from Forest Hills, NY
Nice hotel near the beachPosted Nov 18, 2013
Clean, comfortable. Could use an indoor bar or restaurant in times of bad weather. Very nice staff
for Couplesby A verified traveler
Posted Nov 10, 2013
for Everyoneby Mert from Uk
Lovely views of the sea from the rooPosted Oct 27, 2013
Pros: Only stayed. I night, but was very pleasant
Cons: Cannot think of anything
Location: There was a lot of local attractions to go to, but our stay was too short to go far.
My husband was struggling after a long journey and immediately was offerEd a wheelchair, for which we was grateful. The staff werE very friendly and helpful
for Everyoneby A verified traveler
Very goodPosted Oct 8, 2013
Very good emenities, friendly staff, access to beach and it was an excellent facility
for Everyoneby Josealex from Venezuela
Excellent and reasonable price!Posted Oct 7, 2013
Pros: Nice pools and the fact that you can go to the other hotels and use your key card.
Cons: It's not a new hotel. Elevators not working
Location: Great location
Great stay in a Resort, where you can also enjoy the facilities of Royal Caribbean, Royal Mayan and another one a little far away. Rooms are old but working perfect, furniture is old but in great conditions. Clean Hotel. The elevators are not working everywhere, but it's ok. There's a convenience store, prices are not cheap, but very useful to buy some things. The food at the restaurant is not good and it's expensive. Not recommend to use it. Drinks are expensive. The hotel have great facilities, big pools and service at the beach. I would recommend this hotel. Overall, prices are much better than other hotels in the area. Great choice!
for Overnight Stay Before Destinationby Mark from Ontario, Canada
2 night stayPosted Sep 7, 2013 on Hotels.com
My son and I stayed here 2 nights after scuba diving the week in Cozumel. It is a nice hotel with great poolside and beach areas. It is at the south end of the strip so it is a bit off the beaten path of all the action but that is not a bad thing. The bus stops right in front of the hotel entrance and only costs 40 cents to ride it down the strip. The wifi connection in the room was poor so if you are planning on watching netflix in your room at night forget it. If I wanted to do that, I had to go poolside. Also I was disappointed that the hotel charges about $1 per page to print a boarding page. I think that is very unnecessary to gouge your customers. Other than that, I would not hesitate in returning here.
Recommendedby Tony from San Francisco
Great Place! Great Staff!Posted Sep 2, 2013 on Hotels.com
I came on the spur of the moment and found this place. Perhaps it was the time of year (labor day weekend) and everyone was back to school. Hardly anyone was here. The staff was very accommodating. I stayed in a penthouse suite two nights and a beach front room for two nights. Both were really great. Pool was nice and I night the storm just put be right back to sleep. I will definitely return.