Ratings based on 970 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Excellent Hotel for family with small children.

Posted Jul 3, 2015
Pros: We a a double suite which was plenty of room for 2 adults and 3 children.
Location: Perfect quiet location.
Very relaxing. Not overcrowded in June. Very friend staff everywhere.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

very nice and clean hotel

Posted Jun 30, 2015
Pros: every aspect of it
Cons: more planters on some corridors
Location: location is one of the best convenient for every thing
this was my first time at this resort Royal Sands and spa for the first time it was a great experience spa facilities the is one of the best super clean and relaxing, service of the conserve was one of a kind I will definitely recommend to my Family and friends
5 out of 5
Recommended
for Everyone
by A verified traveler

I would definitely stay in this hotel again

Posted Jun 30, 2015
Wonderful service very friendly employees and very helpful.
2 out of 5
by A verified traveler from Louisiana

VERY FAMILY ORIENTED....

Posted Jun 29, 2015
First off, the resort is beautiful. However, this is very family oriented. If you are a couple looking for a little entertainment, do not go. There are plenty of children running around all over, which I have no problem with children just not in Cancun on vacation. There is no music at beach area and very little by pool. It is very quiet and reserved. The beach is beautiful and you can go in the water. The food was excellent for the 2 restaurants on site. All others need reservations and are off the premises which is very inconvenient. The room was a basic hotel room, two full size beds which could use updating. This resort is mainly for time share holders. Most individuals were there for 2-3 weeks and go about 2 - 3 times a year.
5 out of 5
Recommended
for Everyone
by A verified traveler from san antonio

Very nice hotel. perfect beach

Posted Jun 28, 2015
This hotel is a very family focused hotel. The staff was excellent and the resort was so clean. The suite ocean view was to die for. I can't wait to go back with the family next year.
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Pleasing

Posted Jun 27, 2015
Pros: Location
Cons: Night club and more time on bar
Location: Excellent
It was excellent,stay I like the view to the beach and drinks at the pool.
5 out of 5
Recommended
for Everyone
by A verified traveler from p

Vacation

Posted Jun 27, 2015
I love the hotel , pool, nice view from my room, great food, , good service. ...recommend to friends and family
5 out of 5
Recommended
for Everyone
by A verified traveler

Most highly recommended

Posted Jun 26, 2015
The staff is very friendly, making you feel at home. Everything was all inclusive and the restaurants were excellent. Bottom line is that I didn't want to leave. There is so much to do there so I would recommend staying for at least a week.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 26, 2015
Pros: Location, close to other restaurants, great shuttle service, nice beach, huge pool(s), clean.
Cons: We were not informed that we had to move rooms the day before we had to check out. Why not tell us at check in?
Only down side was having to move rooms the day before we were leaving. Plus they lost a phone charger and out immigration cards so I had to pay $30 for each one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

This is a very nice hotel.

Posted Jun 25, 2015
Pros: Very clean and well run.
Cons: King bed option.
Location: Stayed on the resort.
This is a very nice hotel. This was our first time to Cancun and this hotel filled all of our needs. Excellent food. Very clean. Friendly staff. Great beach. Wish we would have had a king sized bed instead of two doubles. I would highly recommend.