Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel! Next to the beach! Great area

Posted Nov 24, 2014
Pros: EVERYTHING
AMAZING AND SUPER FUN. STAFF WAS OFF THE CHARTS AND SUPER FRIENDLY.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london ontario

Best ever

Posted Nov 24, 2014
I've been to beaches and hotels on the beach before but this hotel had everything in spades. Clear blue water, soft beach sand, super clean units and restaurants with amazing service. I reccomend all inclusive but this place would be wonderful to visit every year
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

A great escape!

Posted Nov 24, 2014
Pros: The large balcony offered an easy space to relax and sleep with the sound of the ocean just outside our door.
Cons: The wireless connection isn't all that great. A stronger connection throughout the entire resort would've been appreciated.
The resort is beautiful and an ocean view suite is definately worth the upgrade! The staff is amazing. The restaurant and bars are fun, clean and offer good food and drinks. I would go back for sure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago, IL

Great relaxing vacation.

Posted Nov 24, 2014
My family and I had a great time at this resort. We were here for wedding, and had a great time. Staff was very courteous, always accommodating.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 23, 2014
Huge balcony, close to the beach, comfortable rooms, 1 bedroom is big enough, excellent service
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

A luxury get away that you will never forget!

Posted Nov 23, 2014
We have been there for a week and we very pleased with the whole experience. The location was excellent, facility excellent, food was good and it is great that you can go to other hotels and restaurants too, that is also included in the price. So many excursions that are exciting to do. The spa for relaxation, wonderful. A gym to work out! Everything that you could possibly wish for. The room was spacious and very clean. Beds were good. We are even thinking of going back there, wish we never did before, because we like to try new places.
5 out of 5
Recommended
for Families
by A verified traveler

Perfect for us

Posted Nov 23, 2014
We were travelling with a 10 month old infant. The one bedroom suite was amazing as after our baby went to sleep we had a full living room and large balcony to enjoy. The resort was the cleanest one I have ever been to. The staff were amazing, especially the wait staff, it seemed that they could not do enough for you and they all seemed happy. The pools were kept very clean and at a nice temperature. The food was very good quality and always hot. Down side - we had to switch rooms after one night. The resort is part all inclusive and part time share. Although expedia warned us that there might be a room switch they said it was rare. From speaking to other guests, it's rare if you go Saturday to Saturday because that's how the time share works (we went Friday to Friday). Switching rooms would not have been that big of a deal aside from the fact that we had a 10 month old with us. The staff did do everything they could to make it easy for us. We did not experience any time share pressure. We were asked if we would like to listen to a presentation (90 min) and you receive free resort credits. We opted out and were never asked again about it. However, we had to sign a bill all the time at the end of a meal. Again, not a big deal until the baby starts fussing. Overall - an amazing family resort that we would go back to!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Nice hotel with beautiful ocean view

Posted Nov 20, 2014
Very nice, comfortable warm and clean room. Nice food. Easy transportation to everywhere
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Knoxville, Tn

Great resort

Posted Nov 19, 2014
We have stayed at Royal Haciendas in Playa del Carmen three times and loved it but wanted to stay in Cancun this time. We knew we couldn't go wrong with a Royal resort and chose Sands. It did not disappoint. Wait staff is incredible. The food is awesome. Love the choice of restaurants available on the all inclusive. Definitely try Captains Cove. Pay the extra surcharge and have the Ceasar salad prepared at your table. Also try the guacamole prepared at your table in the Mexican restaurant. Will definitely go back. Love Royal Resorts.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Posted Nov 19, 2014
Pros: Everything!
We had a wonderful week. We especially enjoyed the staff at the swim up bar. They were always friendly and helpful! We did have to move to another room on Saturday but the staff made it so easy that it wasn't a big deal at all. Love the Royal Sands! Will definitely go back.