“Feb 2012”

Great hotel, impressive setting, awesome view, wonderful pool. Everything a quality hotel should be. The downside is the overt efforts by the concierge staff to tie you up for 90min with their timeshare sales department. Even after numerous "no's", they were very persistant (to the point of being mildly irritating). If you go, understand it's going to happen and go into "broken record mode"..no, no, no. The other thing to be cautious about is check in / check out, there won't be any time concessions. Unless you hit it at a really SLOW time, don't expect to check in before 4p or out after 11a.

“Great clean place great beach”

Great place very clean. beach is beautiful. staff at breakfast are friendly and help with anything . Plenty of security gives a very safe feeling . Sales pitch on time share is lengthy but informative, still thinking it over.

“We love this place”

We stay there for 5 days and we love this hotel. Great location and great condition.

“Wi-Fi Internet”

The hotel is really great. Let me tell you about Wi-Fi Internet. It's free, and as I learned by experiment they allow max. 2 simultaneous connections per room. If you have more devices, you still can use it but you have to disconnect them. In our case, we had a laptop, 2 iPhones, and an iPad, and I had to disconnect my iPhone to use the internet on my laptop. The Wi-Fi antennas are mounted on the poles and are positioned on the inside and on the outside of the hotel territory. This provides good coverage in rooms, except for the top 2 floors. We lived on the 6-th floor and the best signal was on the balcony. But on the plus side, the signal is excellent in the pool area and is decent on the beach. No problems with bandwidth - we could listen to music and even watch Netflix. There was also an Ethernet cable that you can plug in to your laptop if Wi-Fi isn't strong enough in your room. The security is set up to disable internet once you check out, but there is a business center with computers that you can use for fee which I used to to double-check my flight details after realizing they cut me off.

“Best Hotel I have EVER stayed”

The Westin Lagunamar is GREAT. Anyone that says otherwise is just a curmudgeon who hates everything. The staff was very attentive and prompt with service. The location is just AWESOME. The beach is within a few steps of the pool. The sand is like walking through finely sifted flour. The only negative that really is not a big deal, is when we asked for recommendations to eat, or directions to various locations, the staff either wanted us to eat on site at the restaurant, or sell us a tour. While the concierge was very nice, her main priority was either to sell us a tour, or get us to become an owner. If you don't want to be sold on things, just don't ask the concierge anything. Other than this, the hotel was absolutely fabulous. If you are going to Cancun, you can't beat the price or the quality of this resort.

“summer vacation in cancun”

just got back from cancun and this hotel was one of the nicer ones in the hotel zone. most looked older and worn. have done alot of traveling and found this place to be a little piece of paradise. for those who want to nit-pick about every little thing, maybe next time you should pay more $$ to find that "so-called" perfect place you are seeking. I think the Westin is as close as it gets and was a great value for the dollar. One fantastic infinity pool!! right on the beach, great view from our room overlooking the pool/ocean, plenty of space & amentities and nice/helpful staff. the pool side restaurant and swim up bar were a favorite hangout with good food/drink but wish it had been opened later than 6pm. bar staff will even deliver food and drinks to your poolside chairs. did not do the time share thing but did not feel pressured or bugged by the concierge. great place for relaxation if you are the type of person to not look for every little thing to criticize. would go back in a heartbeat.

“We wanna go back!”

This hotel was wonderful. Staff was friendly and helpful. It is located across the street from the La Isla mall. There is a bus stop right in front. It looks like every room has an ocean view. Got good use of the jacuzzi tub. The beach was small, but still beautiful. The pool is awesome. We drank at the swim up bar. And there is a nice little water slide. Of course, we went when hardly anybody was there, but it was all worth it. The only thing I didn't like about our hotel room was the weird smell, but that didn't even matter after awhile. There was still a good amount of people partying in the clubs! We wanna go back ASAP!

“Would definitely stay again!”

We stayed here 4/9/11 - 4/16/11. I used to live in Cancun and both my husband and I have visted many times, so we have seen/stayed in a lot of the hotels there. I was extremely satisfied with the Westin Lagunamar. Everything was as advertised, rooms felt brand new, came with a separate jetted tub and shower, a fully equipped kitchenette, a washer/dryer, dishwasher, and even had complimentary soap for them. Lots of drawers to put your stuff away so felt more like a studio apartment than a hotel room. Minor things - the rooms could use more towel racks and somewhere to hang your swim suit to dry, and a full length mirror in the room would be nice. The pool area was gorgeous and the slide was fun but the chair area could feel a little crowded at times. There is some construction going on at the hotel, but it didn't really disturb us (and I am VERY sensitve about noise). The location was very convenient, right across from La Isla mall and very close by bus to everything else. The gym was great too. The only thing I found a little irritating about the stay was that "our personal concierge" called everyday (usually at 9am!) just to let us know that she was there if we needed anything. We walked by the concierge desk about 10 times a day - I knew were they were and I go on vacation to get away from people calling me. The restaurants were VERY overypriced but we expected that. But this was minor and we would definitely stay here again. Overall it was great and we loved it!

“Impressive”

This has all the makings of a 5 star resort. Previous reviewers had complained about construction noise - but we did not hear anything (except while walking by the new wing. Rooms are very clean and even the studio was spacious enough for us. Excellent beach and the water was great. Most days only one of the on site restaurant was open. But across the street is a wonderful shopping mall with more than a dozen choices. Please remember to ask the "mall information kiosk" for free drink coupons (most restaurants support this). The outdoor pool was freezing during the time I was there (80-82 day time temp with no rain).

“Hope to come back next year!!!”

Wow, my wife and I loved the hotel! Starting with the pools and the beach. If you have kids there is a huge pool that is 3-4 ft and a nice slide. The adult pool was also very large and never crowded. The beach was excellent as well. We enjoyed the convenience of the location since it was walking distance to the 2 best malls in Cancun. The rooms were equipped with washer, dryer, stove, dishwasher, microwave...the works! They had outdoor grills (top of the line) for those who wanted to BBQ.Rather than walking up early for breakfast, we ate in and were able to hit the pool and beach early at our convenience. The hotel was very clean and never in disarray. They are adding to the hotel and doing some upgrades that will make it even nicer. The hotel is definetely a 5 star!!