Ratings based on 649 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 17, 2015
Pros: The staff was awesome. We did not have to leave the compound.
Cons: More seafood
Location: Mall and aquarium
It was a wonderful hotel. The hotel is beautiful and the staff is great.
Comment from Hotel Management
Mar 18, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, Thank you for sharing your amazing stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and we hope to welcome you back very soon! Warm Regards, The Westin Lagunamar Management Team.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ocean View DE

First Class All The Way!!!

Posted Mar 10, 2015
Pros: Everything!
Cons: Nothing I can think of. I had read many reviews of horrible experience at check in. We did ot experience that at all. No problems.
Location: Great location. You can easily walk to many restaurants and grocery store as well. LaIsla Shopping Mall is just across the street. Bus stop ri
We had a wonderful 11 day vacation at this resort. Gorgeous beach!! Every Westin staff member was helpful and friendly at all times. Highly recommend.
Comment from Hotel Management
Mar 12, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest, We appreciate nice comments like yours, and we thank you for taking the time to post your review. At Westin Lagunamar is priority to meet our guest’s expectations and give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great location!

Posted Mar 7, 2015
Pros: the pool, hot tub and grounds were accessible for disabiliti guests. Pool and hot tub had chair lift.
Location: Shopping mall and tons of restaurants right accross the street. Bus access to all Cancun has to offer right in front of hotel.
Just a short walk or bus ride to anything you may want to do or see in Cancun! Kitchen is fully stocked and washer/dryer with laundry soap. Great grocery stores nearby but a bit pricey. Walmart and Costco are further away but worth the trip. Beer can be bought at poolside or u can buy offsite and drink at pool as well. Beds and pillows were great! Pool and beach were amazing and clean! Have fun!
Comment from Hotel Management
Mar 13, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. Our perfect location is very convenient to have everything walking distance. Thank you for choosing our resort for your stay. We hope to see you again next year to enjoy another Westin experience. Sincerely, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom n

Posted Feb 9, 2015
beautiful beach, very clean. good room service. nearly all
Comment from Hotel Management
Mar 12, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Dear Guest, Thank you for your great comments about your recent stay at Westin Lagunamar. . We hope to welcome you back soon for another Westin Lagunamar experience. Warm Regards from Cancun! The Westin Lagunamar Management Team
2 out of 5
by A verified travelerfrom London

Poor food & service.

Posted Jan 4, 2015
Pros: Location .
Cons: Service .. and reception area as extremely slow.
Location: Good food opposite the hotel.
Forget eating at the hotel and go across the street to the shopping area. Room service was very poor and slow. The room they initially put us in was facing the Aqua hotel and over the air-conditioning tower so too loud to sit out on the balcony at any time. Take only rooms in the 100 - 1000 blocks as away from the Aqua hotel and facing the adult pools rather than the kids area. They did move us to block 300 eventually but it was like asking for blood.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near the shopping mall one bad thing

Posted Dec 23, 2014
Nice hotel and great location, one bad thing the check in @4pm !! We arrived from a long trip and we were tired the room prepared @6 pm !! We slept in the lobby :/
Comment from Hotel Management
Dec 26, 2014 by Management, Hotel Management
Dear Guest: The Westin Lagunamar Management Team Thank you for choosing The Westin Lagunamar to expend your vacation in Cancun, we really appreciate your comments, it is true that our location is perfect and very convenience for families and couples. We hope to welcome you back near future! Warm Regards from Cancun! The Westin Lagunamar Management Team
5 out of 5
Recommended
for Getaway With Friends
by YA

Posted Dec 23, 2014 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Management Team, Hotel Management
Dear Guest: Thank you for your qualifications. Please come back to visit soon! Warm Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Best hotel in Cancun

Posted Dec 18, 2014
Pros: Love the pools, especially the swim-up bar. But several large hot tubs and one pool has a waterslide for the kids.
Cons: nothing!
Third time here. We've stayed at other hotels, but always come back to this one because it's simply the best. Gorgeous rooms and pools and no reason to stay elsewhere. It's location is pretty centrally located in the hotel zone and shopping for food and clothing is very close.
Comment from Hotel Management
Dec 23, 2014 by Management, Hotel Management
Dear Guest: We really appreciate your nice comments, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience every time to stay with us. We look forward to welcome you near future, The Westin Lagunamar Management Team.
5 out of 5
Recommended
for Couples
by Marcelafrom Buenos Aires

Supremo

Posted Dec 17, 2014 on Hotels.com
Todo MAS que SOBRESALIENTE No se lo pueden perder. Volveria SIEMPRE No dejen de ir!!!!!
Comment from Hotel Management
Feb 28, 2015 by Management Team, Hotel Management
Estimado Huésped, Muchas gracias por su reseña y por elegirnos para hospedarse en sus vacaciones aquí en el paraíso Cancún! estamos orgullosos de crear momentos y experiencias que serán recordadas siempre. Queremos invitarlo a regresar muy pronto a “su casa lejos de casa” en el Caribe Mexicano. Saludos Cordiales, The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified traveler

최적의 위치, 최고의 공간

Posted Dec 12, 2014
수영장과 해변이 너무 아름답고, 위치 또한 쇼핑몰 앞이라 너무 편함. 직원들 서비스 또한 만족스러웠고 객실내에 세탁기,전기포트,전자레인지,인덕션 등 편의시설이 구비되어있어 장기 체류하기에도 적당함. 에메랄드 빛 카리브해가 보이는 발코니 뷰는 보너스~ ^0^