Ratings based on 688 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Outstanding facility

Posted Jun 13, 2015
Relaxing, very close to the beach, friendly, attentive, and professionally staff.
Comment from Hotel Management
Jun 15, 2015 by The Westin Lagunamar, Hotel Management
We really appreciate your nice comments, thank you for taking the time to post this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2015
area is so big that easily to lost. everything is great
Comment from Hotel Management
Jun 8, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Thank you for your comments. Greetings, The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Couldn't get any better!

Posted May 22, 2015
Pros: multiple pools and staff is great
Cons: nothing
Location: location, location, location!!!
Amazing hotel. Location is the best in the Cancun Hotel Zone, staff is excellent, and whole experience was delightful
Comment from Hotel Management
May 25, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: We would like to thank you for posting your nice review. Our location is perfect: in the hearth of the hotel zone where you can reach everything walking distance .We hope to welcome you back soon at your home away from home! Warm Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 15, 2015
Nice hotel close to the beach Excellent service, attentive, friendly and professional. Our vacation was perfect.
Comment from Hotel Management
May 19, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Thank you for you nice comments. Hope to host you again!. The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great time

Posted May 4, 2015
Pros: Everything.
Cons: Room should be available at check-in time. Also, it would really be nice if check in time is at 3pm and check out at 11am.
Location: The Isla Mall is right across the street - almost all the shops you can find in the USA, very good restaurants and souvenir shops.
We had a great time and will definitely stay at this hotel again. There was just a little bit of problem when we checked in, our room was not ready and had to wait for an hour. But other than that everything went well. We had a studio, ocean view room and it was really nice! The hotel was clean, the stuff were very helpful, good food at Duna and pool bar and location was awesome - the Isla Mall was across the street with good shops, restaurants and souvenirs. We had a nice 1 day tour at Chichen Itza which we booked with the hotel's Concierge Desk - he was very helpful and accommodating.
Comment from Hotel Management
May 6, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from chihuahua

El personal muy amable

Posted May 2, 2015
El personal muy atento a las necesidades de los huéspedes
4 out of 5
Recommended
for Everyone
by A verified traveler from Gladstone, OR

A beautiful property

Posted Apr 29, 2015
Pros: The staff here is excellent! Everyone is friendly and helpful. The rooms are gorgeous and so is the property. The infinity pool is amazing.
Cons: I saw that the rooms (we rented 2) need a little TLC. Not bad, little scratches, wear and tear, and plumbing issues that we didn't see last year.
Location: The beach, of course, is amazing, but my favorite thing is the mall right across the street.
This was our second year staying at the Westin. We love the property and it's location (great beach access and across from La Isla Plaza). We like the restaurants and the on-site market.
Comment from Hotel Management
May 5, 2015 by Westin Lagunamar, Hotel Management
Dear Guest: The Westin Lagunamar Management Team We would like to thank you for posting your nice review. Our location is perfect: in the hearth of the hotel zone where you can reach everything walking distance .We are improving the internet service and working on this. Thank you for your valuable feedback and we hope to welcome you back soon at your home away from home! Warm Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right next to beach

Posted Apr 28, 2015
Overall great stay. Nothing to complain about. Great staff the works with you.
Comment from Hotel Management
Apr 30, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, We would like to thank you for your nice comments, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Tomar en cuenta el check out time

Posted Apr 27, 2015
Todo bastante bien pero al ser un hotel en su mayoria de tiempo compartido es 1. Muy familiar 2. Gente muy adulta y lo que hay que tomar muy en cuenta es que el check in es a las 4y el check out a las 10 am
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Condo feel great for families and those on budget

Posted Apr 11, 2015
I stayed here w my wife and 15 year old son. There is a much more laid back family vibe that the other hotels. Get your beach/pool chairs early (most gone be 7:00, prime gone by 6:30). But they do fill up on busy weeks during spring break. The condo feel was very nice and we were able to do laundry every couple of days and reduce the pack/haul volume. We also bought groceries and made breakfast in the room which saved $30 bucks each compared to buffet. We also bought pasta and made our lunch a couple of days. We just didn't care for the pool bar food, expensive is OK but it wasn't great and service was overwhelmed by the crowd. The facilities also include many gas BBQ grills. We didn't take advantage of them but saw a lot of families making burgers, chicken, and steaks. Only complaints were 10 am checkout (any earlier and you have to sleep the last night in the lobby) they should really hire more maids and have a noon checkout or at least the 11:00 am only found in Vegas. Only other issue was timing of maid service. Our room wasn't made till after 5:00 which seemed to be the time we were getting back from the beach and wanting a shower. Overall we enjoyed our stay and will consider it for next spring break.
Comment from Hotel Management
Apr 15, 2015 by The Westin Lagunamar , Hotel Management
Dear Guest, Thank you for taking the time to write a review of our resort. All the amenities in our rooms are really special and make our resort very convenience for families and single guests. It is very important to us your feedback for improvement every day. We hope to see you again near future to enjoy another Westin Lagunamar experience!! The Westin Lagunamar Management Team