Ratings based on 626 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tucson, AZ

Best hotel in Cancun

Posted Dec 18, 2014
Pros: Love the pools, especially the swim-up bar. But several large hot tubs and one pool has a waterslide for the kids.
Cons: nothing!
Third time here. We've stayed at other hotels, but always come back to this one because it's simply the best. Gorgeous rooms and pools and no reason to stay elsewhere. It's location is pretty centrally located in the hotel zone and shopping for food and clothing is very close.
5 out of 5
Recommended
for Everyone
by A verified traveler

최적의 위치, 최고의 공간

Posted Dec 12, 2014
수영장과 해변이 너무 아름답고, 위치 또한 쇼핑몰 앞이라 너무 편함. 직원들 서비스 또한 만족스러웠고 객실내에 세탁기,전기포트,전자레인지,인덕션 등 편의시설이 구비되어있어 장기 체류하기에도 적당함. 에메랄드 빛 카리브해가 보이는 발코니 뷰는 보너스~ ^0^
4 out of 5
Recommended
for Families
by A verified traveler

Nice vacation getaway

Posted Dec 4, 2014
Pros: Comfortable rooms, full kitchen with good appliances and utensils, possible to fully self cater
Cons: Toilet rooms didn't smell nice. The restaurant food was not as good as we've experienced at other Westin resorts
Great family resort with a variety of options for the kids.
Comment from Hotel Management
Dec 8, 2014 by Management, Hotel Management
Dear Guest: Thank you for taking the time to write a review of our resort. We welcome and appreciate every piece of feedback we receive. We hope you have the opportunity to return to the resort and experience the enhancements we are working on for our valuable Guests. The Westin Lagunamar Management Team.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Richardson, Tx

Great rooms especially for groups or families

Posted Nov 30, 2014
Our vacation was fabulous! The resort is very nice. This was my second trip here. Love it that these are "condo" style rooms with full kitchens, separate bedrooms, spa type bathrooms, etc... Two huge pools with swim up bars, hot tubs, beach volleyball were all great features. The only negative I can find about the Westin is the persistent asking if you want to buy spa packages, lotion/sun products, etc.. while laying at the pool. When I'm on vacation I like to relax and not hounded about buying things. Other than that, I don't think there's a nicer place that is not over the top expensive out there.
Comment from Hotel Management
Dec 2, 2014 by Management, Hotel Management
Dear Guest, We would like to thank you for your nice comments, we are glad to know that you had a relaxed stay at Westin Lagunamar, he appreciate every comment from our valued guest and we want to welcome you back soon! Sincerely, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom J

Absolutely gorgeous!!!

Posted Nov 27, 2014
Just got back today from Westin lagunamar, all I can say is what an amazing place!! The views are breath taking as is the pool, the rooms are incredibly spacious and clean (2 adults and 2 children we staying in the studio which was more than enough space for us) The shopping centre Across the road makes this the absolute perfect location in the hotel zone! You can go for dinner, browse the shops and even swim with dolphins or watch the dolphin show all within a 2 minute walk im so glad I picked this resort over other!! Only con was the hot water at certain times it just wouldn't heat or would take forever to get even luke warm & also you can pay cash in any of the hotel resturants or bars the hotel shop only accepts pesos or credit cards
Comment from Hotel Management
Dec 2, 2014 by Management, Hotel Management
Dear Guest, We are glad you are having a great time with us; nothing makes us happier than knowing our guests are having a blast and that we met your expectations. Enjoy the sun, the beach and The Westin Lagunamar!! Kind Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom nyc

Perfect room, Awesome view

Posted Nov 26, 2014
Pros: See above.
Cons: The food.
Location: La isla mall is right across the street. Transportation with buses is cheap and easy to use.
The service was wonderful from the time we checked in to the time we reluctantly checked out. We were moved to a room with a better view of the ocean and the room itself was more than we expected. The beaches were pristine as were the pools. The facilities in general were very clean. We enjoyed the spa treatment which we would do again when we plan to return to the Westin in the future. The only negative of the experience was the quality of the food. It wasn't bad but we ate out most of the time. The food has a lot of room for improvement. Otherwise the rest of the experience was perfect.
Comment from Hotel Management
Nov 26, 2014 by Management, Hotel Management
Dear Guest, Thank you for your feedback and comments, it is really important to us to know what the experiences are of our valuable guests and encourage us to improve in those specific areas. We really hope you can give us the opportunity to welcome you again so we can show you the renewed Westin Lagunamar´s experience. Sincerely, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 19, 2014
We had a 1 bedroom villa with ocean views which was amazing. It had a large bedroom that you could close off by using sliding doors to close it off to the living room for more privacy. The room also had a large jaccuzzi tub which was perfect for relaxation at night. The room also came with a large kitchen and full sized fridge which was great for cooking meals and a large dining room table that could seat 6 for meals. My favorite part of the room was the washer and dryer. This was perfect for washing our laundry after a long day at the beach. I would stay here over and over again. Also, all of the staff that we encountered were amazingly nice people that spoke great English. This hotel definitely had the friendliest and most helpful staff that I have ever encountered.
Comment from Hotel Management
Nov 24, 2014 by Management, Hotel Management
Dear Guest, Thank you for you r recommendations and for taking the time to post your detailed review, The Westin Lagunamar’s Experience goes beyond the simple needs of our valuable guests. We try with effort to help and provide everything to meet your expectations, working professionally. We hope to welcome you again soon! Best Regards, The Westin Lagunamar Management Team
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cd. Juarez, Chihuahua

Hotel para la Familia

Posted Nov 13, 2014
Este hotel es ideal para familias. Las habitaciones cuentan con cocineta y refrigerador pequeño para preparar alimentos. En mi caso mi esposa y yo ibamos en plan más romantico y lo que si nos gusto mucho fue el tamaño del yacuzzi en el cuarto. El proceso de Check In y Check Out fue muy lento y los horarios son muy incomodos... Check In hasta las 4:00PM y Check Out a las 10:00AM.
Comment from Hotel Management
Nov 25, 2014 by Management, Hotel Management
Estimado Huésped, Muchas gracias por elegir The Westin Lagunamar para hospedarse durante sus vacaciones, estamos orgullosos por leer sus comentarios, asi mismo, queremos hacerle extensiva la invitación para regresar muy pronto y proveerle con otra experiencia renovadora Sinceramente, The Westin Lagunamar
3 out of 5
by A verified travelerfrom mexico DF

Bueno sin esperar más!

Posted Nov 13, 2014
Las instalaciones son buenas, el hotel es muy lindo sólo que es confuso para llegar a las habitaciones pero realmente ese no es el problema, tienen un problema en servicio de alimentos tanto en room service como en restaurante 40 a 60 mins para servir, la actitud de los meseros es cero de iniciativa! Yo en lo personal no me sentí en un westin !
Comment from Hotel Management
Dec 3, 2014 by Management, Hotel Management
Queremos agradecerle su retroalimentación acerca de su reciente estancia con nosotros, y ofrecerle en nombre del equipo de Gerentes de Westin Lagunamar, nuestras más sinceras disculpas por los inconvenientes que surgieron durante su estancia. Definitivamente el servicio que usted aquí señala no es el indicativo de la marca Westin y le aseguramos que sus comentarios han sido canalizados a los respectivos gerentes del área indicada. Esperamos que regresen muy pronto! The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified travelerfrom West Hampton NY

Way better than expected! Staff was unbelievable

Posted Nov 10, 2014
The reviews are what convinced us to come in the first place, and we are more than pleased we did! We will absolutely be returning. We loved it to say the least. Right across from the nicest shopping outlet in Cancun! Suites are very clean, staff is beyond sweet. It truly is one of THE nicest resorts around. Definitely would recommend for people of all ages, even families. I mean it is no Disney World. (which we were so thankful for) being we are 27&28 our idea of tranquility wasn't screaming kids running by kicking sand in our faces lol. The kid to adult couple ratio was good. Check it out, it'll be worth it!
Comment from Hotel Management
Nov 24, 2014 by Management, Hotel Management
Dear guest, We are delighted to read your review, is very important to us to hear and read opinions of any kind from our valuable guests, thank you for choosing The Westin Lagunamar for your vacation and please come back soon! Warm Regards, The Westin Lagunamar Management Team