Ratings based on 653 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Condo feel great for families and those on budget

Posted Apr 11, 2015
I stayed here w my wife and 15 year old son. There is a much more laid back family vibe that the other hotels. Get your beach/pool chairs early (most gone be 7:00, prime gone by 6:30). But they do fill up on busy weeks during spring break. The condo feel was very nice and we were able to do laundry every couple of days and reduce the pack/haul volume. We also bought groceries and made breakfast in the room which saved $30 bucks each compared to buffet. We also bought pasta and made our lunch a couple of days. We just didn't care for the pool bar food, expensive is OK but it wasn't great and service was overwhelmed by the crowd. The facilities also include many gas BBQ grills. We didn't take advantage of them but saw a lot of families making burgers, chicken, and steaks. Only complaints were 10 am checkout (any earlier and you have to sleep the last night in the lobby) they should really hire more maids and have a noon checkout or at least the 11:00 am only found in Vegas. Only other issue was timing of maid service. Our room wasn't made till after 5:00 which seemed to be the time we were getting back from the beach and wanting a shower. Overall we enjoyed our stay and will consider it for next spring break.
Comment from Hotel Management
Apr 15, 2015 by The Westin Lagunamar , Hotel Management
Dear Guest, Thank you for taking the time to write a review of our resort. All the amenities in our rooms are really special and make our resort very convenience for families and single guests. It is very important to us your feedback for improvement every day. We hope to see you again near future to enjoy another Westin Lagunamar experience!! The Westin Lagunamar Management Team
4 out of 5
Recommended
for Families
by A verified traveler

Great Hotel for Families

Posted Apr 3, 2015
Cons: My only complaint is that we booked (and paid extra for) an Ocean View and we did not get a room with a view of the ocean.
This is our second time at the Westin and we loved it again. The rooms are very nice, the hotel is clean and the beach is the best. It is also very near the mall and other restaurants
Comment from Hotel Management
Apr 6, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest, On Behalf of the entire staff of Westin Lagunamar we thank you for writing your comments about your recent stay with us, and thank you for coming back for the second time!! Your loyalty is very valuable to us. We hope to welcome you back near future. Best Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 17, 2015
Pros: The staff was awesome. We did not have to leave the compound.
Cons: More seafood
Location: Mall and aquarium
It was a wonderful hotel. The hotel is beautiful and the staff is great.
Comment from Hotel Management
Mar 18, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, Thank you for sharing your amazing stay at The Westin Lagunamar, we are proud of our selves by reading this nice review and we hope to welcome you back very soon! Warm Regards, The Westin Lagunamar Management Team.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ocean View DE

First Class All The Way!!!

Posted Mar 10, 2015
Pros: Everything!
Cons: Nothing I can think of. I had read many reviews of horrible experience at check in. We did ot experience that at all. No problems.
Location: Great location. You can easily walk to many restaurants and grocery store as well. LaIsla Shopping Mall is just across the street. Bus stop ri
We had a wonderful 11 day vacation at this resort. Gorgeous beach!! Every Westin staff member was helpful and friendly at all times. Highly recommend.
Comment from Hotel Management
Mar 12, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest, We appreciate nice comments like yours, and we thank you for taking the time to post your review. At Westin Lagunamar is priority to meet our guest’s expectations and give you the best Westin Experience. We look forward to welcome you near future, The Westin Lagunamar Management Team.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Great location!

Posted Mar 7, 2015
Pros: the pool, hot tub and grounds were accessible for disabiliti guests. Pool and hot tub had chair lift.
Location: Shopping mall and tons of restaurants right accross the street. Bus access to all Cancun has to offer right in front of hotel.
Just a short walk or bus ride to anything you may want to do or see in Cancun! Kitchen is fully stocked and washer/dryer with laundry soap. Great grocery stores nearby but a bit pricey. Walmart and Costco are further away but worth the trip. Beer can be bought at poolside or u can buy offsite and drink at pool as well. Beds and pillows were great! Pool and beach were amazing and clean! Have fun!
Comment from Hotel Management
Mar 13, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, Thank you for taking the time to write a review of our resort. It is very important to us that you take home memories that you will never forget. Our perfect location is very convenient to have everything walking distance. Thank you for choosing our resort for your stay. We hope to see you again next year to enjoy another Westin experience. Sincerely, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified travelerfrom n

Posted Feb 9, 2015
beautiful beach, very clean. good room service. nearly all
Comment from Hotel Management
Mar 12, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Dear Guest, Thank you for your great comments about your recent stay at Westin Lagunamar. . We hope to welcome you back soon for another Westin Lagunamar experience. Warm Regards from Cancun! The Westin Lagunamar Management Team
5 out of 5
Recommended
for Families
by A verified traveler

Sensacional

Posted Jan 18, 2015 on Hotels.com
Hotel simplesmente maravilhoso.
2 out of 5
by A verified travelerfrom London

Poor food & service.

Posted Jan 4, 2015
Pros: Location .
Cons: Service .. and reception area as extremely slow.
Location: Good food opposite the hotel.
Forget eating at the hotel and go across the street to the shopping area. Room service was very poor and slow. The room they initially put us in was facing the Aqua hotel and over the air-conditioning tower so too loud to sit out on the balcony at any time. Take only rooms in the 100 - 1000 blocks as away from the Aqua hotel and facing the adult pools rather than the kids area. They did move us to block 300 eventually but it was like asking for blood.
4 out of 5
Recommended
for Everyone
by A verified traveler

Near the shopping mall one bad thing

Posted Dec 23, 2014
Nice hotel and great location, one bad thing the check in @4pm !! We arrived from a long trip and we were tired the room prepared @6 pm !! We slept in the lobby :/
Comment from Hotel Management
Dec 26, 2014 by Management, Hotel Management
Dear Guest: The Westin Lagunamar Management Team Thank you for choosing The Westin Lagunamar to expend your vacation in Cancun, we really appreciate your comments, it is true that our location is perfect and very convenience for families and couples. We hope to welcome you back near future! Warm Regards from Cancun! The Westin Lagunamar Management Team
5 out of 5
Recommended
for Getaway With Friends
by YA

Posted Dec 23, 2014 on Hotels.com
Comment from Hotel Management
Feb 28, 2015 by Management Team, Hotel Management
Dear Guest: Thank you for your qualifications. Please come back to visit soon! Warm Regards, The Westin Lagunamar Management Team