Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philadelphia

Exceptional service and beautiful accomodations

Posted Sep 29, 2014
I would recommend this hotel to anyone. The staff is noticeably competent and friendly. I came with my wife and we plan to come again with our kids.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nasset

Very comforting resort

Posted Sep 7, 2014
Very close walking distance to the beach and downtown cancun malls. Was an awesome experience and WILL be back:)
4 out of 5
Recommended
for Everyone
by A verified traveler from Medellin, Colombia

Well located

Posted Sep 5, 2014
Pros: The beach, the location, the gym, the pools
Cons: The restaurants
Location: CancĂșn is plenty of fun...restaurants, coco bongo, and the parks: xcaret, Xel ha, Xenotes, Xplor
Good location, in front of a shopping mall and next to wonderful restaurants, buses every 2 minutos all day and night, beautiful beaches with enough umbrellas and beach chairs.... You dont need to wake up at 5 am to get them...
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Nice pool

Posted Sep 2, 2014
Nice pool and very good location across the road from a shopping centre
Comment from Hotel Management
Sep 6, 2014 by Susana, Hotel Management
Thank you for posting your comments, and we are glad we were able to solve your concern and you had an amazing stay. Thank you for your loyalty and preference. We hope to welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

1 Night

Posted Sep 1, 2014
Pros: Cleanliness, the pool, the beach and the staff.
Cons: This is a bit of a stretch but I would have preferred to have valet service.
Location: The hotel is quite a ways away from the "action" which is good and bad I suppose. For us it was wonderfull and convenient.
My wife and I spent one night and it was very nice. What you would expect from a resort Westin. Very clean, professional and friendly staff, and nice restaurants on the grounds.
Comment from Hotel Management
Sep 6, 2014 by Susana, Hotel Management
Thank you for choosing The Westin Lagunamar to expend your vacation in Cancun, we really appreciate your comments and we will recognize or great concierge staff, it is true that our location is perfect and very convenience for families and couples. We hope to welcome you back near future! Sincerely, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Essex UK

Great location

Posted Aug 24, 2014
Brilliant hotel, great location by the sea and shopping .. If your not a member and you want to book an excursion it's worth doing the timeshare presentation for 90 mins and then say no so you get the full discount for trips like xplore and chichen itza ( highly recommend this) finally Jeremiah from the fun team was excellent and will make sure your entertained during the day..
5 out of 5
Recommended
for Everyone
by A verified traveler from houston, texas

Excellent hotel

Posted Aug 20, 2014
This hotel itself is absolutely beautiful. The hotel staff is super nice and they help you with anything you need . This hotels staff only has smiling faces. The rooms are beautiful , the view is amazing , the service is just the best! They're food is delicious . The only thing we were disappointed about at first was when we found out that this hotel didn't have all inclusive so we had to pay seperately for our food , but that wasn't a big deal because they have restaurants within the hotel and the food is simply delicious. (There's also a shopping mall exactly across the hotel that has great restaurants as well). They also have a photo studio where you can set appointments for taking family pictures and they do an amazing job!!!! Our experience at this hotel was just excellent. My family would recommend this to all our friends and we will be going back for sure l.
5 out of 5
Recommended
for Families
by A verified traveler from Oklahoma

Wonderful Resort!

Posted Aug 19, 2014
Pros: Spa, pools, water slide, beach, employees, rooms, amenities, gyms, and gas grills.
Cons: An earlier check in time would be nice. The hotel is great and will hold your bags until the 4 PM check in.
Location: There is a large high end mall across the street with a McDonalds and Starbucks. The Oxxo is also down the street. Great location.
This is a great hotel! The staff were very helpful, nice, and kind. The grounds were immaculate and the 3 large swimming pools were awesome. The pool decks were spacious, clean, and had ample poolside seating. The beach was very clean with pristine Caribbean water. Westin hotels are among the best and this one ranks at the top. I especially appreciated Juan the lifeguard and Rafael the concierge. The prices in the restaurants are pricy, however I would recommend preparing your own meals. Each room has everything needed including a washer/dryer, cooktop, fridge, and microwave. The local grocery store is nice but pricey as well. The hotel has an agreement with the cab agency for trips to the local grocery store Superama which is similar to a small Walmart in the states. The cabs will take you there, wait, and return you to the hotel for a fixed rate which will save a lot of money in food. The gas grills are plentiful and high end. The villa rooms give you a home away from home with a great view of the Caribbean. The spa is also wonderful and clean. The staff really cares for the guests and provides a wonderful spa experience. The two gyms were typical for the Westin Workout brand and clean. The hotel is very child friendly as well.ma place for a great beach vacation.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

Great location! Close to everything!

Posted Aug 18, 2014
My family had a blast! Hotel location was perfect and convenient. Will definitely come back to this hotel. Staff was very professional and polite. Will request a floor above the 4th floor for a better view of the ocean!
2 out of 5
Recommended
for Families
by A verified traveler from MERIDA, YUCATAN

ROOM NOT READY FOR CHECK IN

Posted Aug 18, 2014
Pros: BEACH VIEW
Cons: BREAKFAST. BUT AS ALL HOTELS IN CANCUN THE BREAKFAST IS EXPENSIVE AND THE QUALITY IS ALWAYS LOWER.
Location: SHOP AT THE ISLA.
GOT THERE AT 4:30PM AND THE ROOMS WERE NOT READY. TOOK 30 MIN TO GET A ROOM CHANGE. MIND YOU THIS A HOTEL THAT MAKES YOU LEAVE AT 10:00AM. A NOTE TO EXPEDIA IS THAT THE EARLY CHECK OUT TIME WAS NOT CLEARLY STATED IN THE CONDITIONS.