Ratings based on 690 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2015
Great location and friendly staffs. Access to beach is great.
3 out of 5
by A verified traveler from los angeles california

Beach is beautiful but...

Posted Jun 30, 2015
Pros: The beach
Cons: The food and drink service around the pool and improvement of the restaurants as far as quality inventiveness of the food.also more activities
Location: The location is good but the hotel is just average as far as user-friendly food and the pool area...The restaurants nearby are good but the market has
This hotel has a beautiful beach but average restaurants and the pool areas are very plain and not attractive especially for a Westin resort. The food service and drink service around the pool and the beach is also very sporadic. The only reason I would have to return is because the beach is so beautiful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisiana

Outstanding facility

Posted Jun 13, 2015
Relaxing, very close to the beach, friendly, attentive, and professionally staff.
Comment from Hotel Management
Jun 15, 2015 by The Westin Lagunamar, Hotel Management
We really appreciate your nice comments, thank you for taking the time to post this.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 5, 2015
area is so big that easily to lost. everything is great
Comment from Hotel Management
Jun 8, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Thank you for your comments. Greetings, The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Couldn't get any better!

Posted May 22, 2015
Pros: multiple pools and staff is great
Cons: nothing
Location: location, location, location!!!
Amazing hotel. Location is the best in the Cancun Hotel Zone, staff is excellent, and whole experience was delightful
Comment from Hotel Management
May 25, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: We would like to thank you for posting your nice review. Our location is perfect: in the hearth of the hotel zone where you can reach everything walking distance .We hope to welcome you back soon at your home away from home! Warm Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Families
by A verified traveler

Posted May 15, 2015
Nice hotel close to the beach Excellent service, attentive, friendly and professional. Our vacation was perfect.
Comment from Hotel Management
May 19, 2015 by The Westin Lagunamar, Hotel Management
Dear Guest: Thank you for you nice comments. Hope to host you again!. The Westin Lagunamar
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

Great time

Posted May 4, 2015
Pros: Everything.
Cons: Room should be available at check-in time. Also, it would really be nice if check in time is at 3pm and check out at 11am.
Location: The Isla Mall is right across the street - almost all the shops you can find in the USA, very good restaurants and souvenir shops.
We had a great time and will definitely stay at this hotel again. There was just a little bit of problem when we checked in, our room was not ready and had to wait for an hour. But other than that everything went well. We had a studio, ocean view room and it was really nice! The hotel was clean, the stuff were very helpful, good food at Duna and pool bar and location was awesome - the Isla Mall was across the street with good shops, restaurants and souvenirs. We had a nice 1 day tour at Chichen Itza which we booked with the hotel's Concierge Desk - he was very helpful and accommodating.
Comment from Hotel Management
May 6, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, We are very pleased to know you had a great time at Westin Lagunamar. Thank you for choosing again our resort for your vacation, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from chihuahua

El personal muy amable

Posted May 2, 2015
El personal muy atento a las necesidades de los huéspedes
4 out of 5
Recommended
for Everyone
by A verified traveler from Gladstone, OR

A beautiful property

Posted Apr 29, 2015
Pros: The staff here is excellent! Everyone is friendly and helpful. The rooms are gorgeous and so is the property. The infinity pool is amazing.
Cons: I saw that the rooms (we rented 2) need a little TLC. Not bad, little scratches, wear and tear, and plumbing issues that we didn't see last year.
Location: The beach, of course, is amazing, but my favorite thing is the mall right across the street.
This was our second year staying at the Westin. We love the property and it's location (great beach access and across from La Isla Plaza). We like the restaurants and the on-site market.
Comment from Hotel Management
May 5, 2015 by Westin Lagunamar, Hotel Management
Dear Guest: The Westin Lagunamar Management Team We would like to thank you for posting your nice review. Our location is perfect: in the hearth of the hotel zone where you can reach everything walking distance .We are improving the internet service and working on this. Thank you for your valuable feedback and we hope to welcome you back soon at your home away from home! Warm Regards, The Westin Lagunamar Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel right next to beach

Posted Apr 28, 2015
Overall great stay. Nothing to complain about. Great staff the works with you.
Comment from Hotel Management
Apr 30, 2015 by Westin Lagunamar, Hotel Management
Dear Guest, We would like to thank you for your nice comments, we hope to welcome you many more times in the future. Warm Regards, The Westin Lagunamar Management Team