Ratings based on 415 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA Boston

Fabulous experience !

Posted Jul 28, 2014
Loved the stay... Its in short.. Look forward to another stay here
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Posted Jul 27, 2014
Hotel was awesome, hostess and all personnel where so friendly and ready to help with anything.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Great location; mall across the street

Posted Jul 22, 2014
Wonderful experience! Hotel is very clean and staff are very nice and helpful. The only not so good I remember is that housekeeping did not leave replacement soap and shampoo 3 days out of the 6 days we were there. One day they didn't leave new towels. We had to call the front desk a few times for it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 22, 2014
Very good hotel near from la isla and many good restaurants, you will like it
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Jul 20, 2014
Pros: Great Pool, the staff was helpful. It's right on the beach that has venders offering parasailing and wave runners. the room has a good size fridge
Cons: There was no Wi-Fi internet in our room. I had to go to the business center to check my e-mails.
Location: Get on the bus (less than a buck) go to the Walmart and by your beer and hard alcohol. The bar is expensive. The hotel has BBQs so buy a steak.
Had a great time. Tulum very hot but go get an education. Wet and wild, great dolphin experience there but park is lame. Xplora expensive but worth ever penny, awesome zip lines and surprisingly excellent food.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Loved it the hotel was beautiful and it had a mall

Posted Jul 20, 2014
Everyone was super friendly and was there to help out when we needed anything.
1 out of 5
by A verified traveler

Facilities not working properly

Posted Jul 14, 2014
Not good experience ... Specially when ur leaving the hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location.

Posted Jul 11, 2014
Pros: Location
Cons: Staff training.
Location: beach, restaurants, tourism service booths, bus stop, everything.
It's close to everything, including the beach, mall, and tourism service. The full kitchen is so considerate that we can make some simple meals for the kids who don't like the local food. However, the staff didn't bother to clean up our suite, and change towels everyday during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Corona, CA

Excellent Hotel - perfect location!

Posted Jul 10, 2014
Pros: Location, cleanliness, infinity pool, in-suite kitchens & washer/dryer!
Cons: The room was not cleaned daily as the gal always knocked when we were trying to get ready to go out in the evening.
Location: Perfectly located in front of "La Isla" shopping center. Not to far of a bus ride from the "party" area where all of the clubs and bars are located.
This hotel was fantastic. The location is perfect - right across the street from the "La Isla" shopping center which has restaurants, shops, movie theaters, aquarium etc. The local bus also stops right in front of the hotel so it is very easy to move around the hotel zone. The hotel was clean and quiet. Room was awesome - had a small kitchen and a washer/dryer. The hotel also has barbecues on site which allows for grilling. View was amazing. Overall a great choice.
5 out of 5
Recommended
for Families
by A verified traveler

Nice & Quiet Hotel

Posted Jul 2, 2014
The hotel and staff were great. Food was good, as well as the hospitality offered by the staff. Only downside is that our room was not made the second day of our stay. When we called the front desk to make them aware of the situtation, they immediately sent the cleaning staff to come and make the room. But, at 11:30 pm when you have been out all day and just want to sleep, the last thing you want to do is wait for your room to be made. The front desk assured us that this will not happen again during the remainder of our stay, and they were true to their word. Other than this mishap, the hotel was great, especially the pool.
Comment from Hotel Management
Jul 5, 2014 by Susana, Hotel Management
Dear Guest, We appreciate nice comments like yours, thank you for taking the time to post this. At Westin Lagunamar is priority to meet our guest’s expectations and to give you the best Westin Experience. We look forward to welcome you many more times!! Saludos from sunny Cancun, The Westin Lagunamar Team