Ratings based on 1,001 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel w/Awesome Beach!

Posted Apr 17, 2014
Pros: location, close to airport
Cons: cleaning rooms
The beach was very nice, had an awesome massage outside in the cabana, food was very good!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great view and great beach...

Posted Apr 17, 2014
Pros: Very good location of the hotel - great beach and out of the city noise
Cons: lost and found department needs improvement, It was very hard to get an answer regarding item that we left in the room.
Very good location of the hotel - great beach and out of the city noise Would be nice though to have at least a bit of entertainment from the hotel .
4 out of 5
by A verified traveler

quite and comfortable

Posted Apr 16, 2014
Nice Hotel on a beautiful beach. Some days the water was a little to rough to go in but it was beautiful soft white sand. The hotel was far from shopping and restaurants. You can hop on the bus that takes you up the strip but the nearest bus stop is about a half a mile away. So even though you can flag the bus down to get on, they will only drop you off at the last bus stop which is a hike to the hotel. Some of the service staff ( at the main hotel) were rude. We stayed at the beach club which included a nice breakfast buffet and happy hour and worth the extra cost to stay there.
4 out of 5
Recommended
for Everyone
by Joseph from Halifax, Nova Scotia

A very presentable hotel

Posted Apr 16, 2014
This hotel is a bit dated, but still very nice. I found the staff pleasant and competent. The buffet food was very fresh, and varied. I wasn't disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Awesome

Posted Apr 13, 2014
Me and my daughter stayed a week at this hotel and we had a wonderful experience. The staff is very courteous and pleasant. The restaurant has a delicious breakfast and dinner buffet with lots of different kinds of food. The rooms were clean and nicely air conditioned. I have no negative comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and service oriented and great food!

Posted Apr 13, 2014
Great facilities and service and reasonable rates! And I have stayed in quite a few four seasons / ritz Carlton hotels, clean and great attentiveness and delicious food.
3 out of 5
Recommended
for Everyone
by J from Arizona

Decent hotel with clean beach

Posted Apr 13, 2014
Pros: Nice pool, close to beach, clean grounds.
Cons: Room could use re-modeling, color.
The hotel is decent, located toward one end of the beach strip. Room we stayed in had a fridge that didn't seem to close very well and wasn't kept very cold. The room was also in need of a re-model. Very plain and white, felt "cold". The room was nicely situated right next to the pool with a patio that you could walk right out to the pool and beach.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful spot!

Posted Apr 11, 2014
We stayed in a room on the bottom level that opened up on the pool/ beach and it was absolutely breath taking. It is down the end of the hotel zone but not hard to jump on a bus to go to the thick of the action. You definitely won't regret staying here! I will definitely go again!
3 out of 5
by A verified traveler

Nice enough

Posted Apr 8, 2014
Pros: several pools, swim-up bar, delicious pool-side restaurants.
Cons: No walk-out balcony except on 6th floor. All windows in hallway and room had humidity so we couldn't see out well. Caulking exposed on the tub/shower
Location: At the bottom of the hotel zone so quite a walk to do anything/eat anywhere. The bus is only ~$1 so that makes things more accessible
Westin Laguna Mar is newer, more romantic, and has bigger pools. Booked this Westin by mistake. Still nice enough but has that musty smell and no walk-out balcony.
4 out of 5
Recommended
for Everyone
by garth from los angeles

Nice location on the beach

Posted Apr 7, 2014
Fantastic birthday weekend. The weather was great and the facility and staff was very accommodating. Enjoyed dinner on the beach including the live show and music. The food was good. The wifi in the lobby was perfect and serve my needs.