Ratings based on 15 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby Karen from Missouri
Super quality, comfortable, clean, quiet, secludedPosted Jun 29, 2013
Pros: The landscape was beautiful, the rooms very comfortable and the setting very relaxing.
Location: Within walking distance of both sides of the island and close to the Garrafon Reef park with amazing views of tropical fish while snorkeling.
This hotel has all the modern updates and amenities, but is secluded and off-the-beaten path. It is within walking distance of great beaches for snorkeling and the staff are very friendly and helpful. The view from the rooftop is beautiful and the pool and grounds are nicely landscaped. It is a great place to unwind and relax, without all the noise and busyness of the more popular resorts in the area. Located on the south end of the island, you will need to hire a taxi to get to town for shopping, but the hotel does provide transportation via golf cart for short trips to the beach or nearby restaurants. We were very satisfied with the service and the atmosphere.
for Couplesby Dominic from Peace Dale, RI
ISla.....Posted Jun 14, 2013
Pros: The staff was friendly and helpful, we had the place to ourselves being the low season and it was perfect.
Location: Its a bit off the beaten path , but quiet and comfortable.
Found the hotel to be very clean comfortable and the staff was very helpful, although we were the only guests at the property for the week, we were always made comfortable and our needs were met. The location is remote but the peacefulness is welcomed compared to the hustle and bustle of the center of town, having a golf cart was necessary with the location on theisland, when they say rainy season, believe it...torrential downpours flood the streets quickly. The Beach Club was beautiful and also deserted. the staff there was helpful as well , the cerviche was great...i was very pleased...
for Couplesby Vincent
DisappointingPosted Mar 7, 2013 on Hotels.com
The hotel is nice but service is pretty bad. They let you wait before taking care of you. The room was noisy all night (continuous water noises) but big. TV was not working well and was a small old TV (not the 27 inches flat screen from their ad).
for Couplesby schmelle from Topeka, KS
Hidden OasisPosted Feb 25, 2013
Pros: Quiet and friendly staff and guests
Location: Beautiful location but a little far from town to walk with groceries
We had a wonderful experience here. What a beautiful oasis. Be sure to check out the view from the roof-top terrace. The staff was extremely helpful. The beds were very comfortable. The continental breakfast was delightful. We will definitely be back! This is a very relaxed location. You will probably want to rent a scooter or golf cart. There are plenty of places to walk, and the island has great sidewalks, but you will have fun exploring this gem on some wheels.
for Everyoneby JD from Canada
Good time. Booked for 7 stayed for 15.Posted Feb 16, 2013
Love it quiet fun accommodating . My kind of place.
for Couplesby A verified traveler
Many issues herePosted Jan 29, 2013 on Hotels.com
The airconditioner didn't work and neither did the water. We're not huge on a/c but water is essential so they moved us to the adjacent room (connecting door) where the airconditioner worked but the bathroom wasn't finished - there was no working toilet or shower. Eventually the water came back on and so we were able to go back to the old room to shower but then it ran out - in the middle of my shower! The young man at the front desk was very sweet but that didn't make up for the other major issues. The surrounding area was okay, but a bit in the middle of nowhere. Overall, there was no ambiance or feeling to the place at all. The rooms were non-descript. We chose this place because the price was right but in the end, it wasn't worth it.
for Everyoneby Mike from Bratislava, Slovakia
Bad choice on Isla MujeresPosted Dec 18, 2012
Cons: breakfast, "garden", staff
no garden as marketed on the website, instead of continental breakfast we just received 2 pieces of toast bread and a little bit (literally) of fruits. there is nothing in the nearby area, you have to get a cab to go anywhere, even to eat or to buy water.
for Everyoneby TM from Texas
Group TripPosted Jul 30, 2012
Pros: The helpful staff
Cons: the road to get there
Location: it is hidden off the beaten path for sure - you will need a golf cart or a taxi to go eat, It is on the other end of the island from the central area
If you have never been to the island and you are having a honeymoon or couples get a way it is a great place - older people or if you have a hard time stepping in a tub/shower this is going to be a problem also you have 2 pretty good size steps to get down to where the bed is. Rooms are very clean, staff is over the top, they will do what ever they can for you, very kind and helpful. They all speak good english - we had our first stay at this hotel there was a group of 14 of us for our 20th wedding anniversary and 2 birthdays in our group! Thank you
for Everyoneby A verified traveler
Isla Mujeres Trip July 2012Posted Jul 29, 2012
Pros: It was small which made it perfect for our group of family & friends.
Cons: Because of the location, there was no ocean breeze.
The staff was very helpful at all times! The office is an open palapa covered area that always had a staff member available. It was also a great place to meet each morning for fruit and toast & coffee.
Recommendedby A verified traveler
Posted Mar 21, 2012 on Hotels.com