Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
88% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Texas

Will never go back

Posted Jul 28, 2014
5 out of 5
for Couples
by blairfrom tampa fl

a hidden gem

Posted Jul 28, 2014 on Hotels.com
Sergio greeted us every morning with fresh fruit toast and coffee...The room was a very spacious suite...like a little luxurious apartment....
4 out of 5
for Everyone
by A verified traveler

Villas coco

Posted Jun 29, 2014
Very nice place and we would definitely stay here again. Way south on the island but away from noise and our rented golf cart was perfect to get us to and from. Bed was comfortable and room very clean. Only issue was no hot water one evening but was back by the morning. Would recommend to others...
5 out of 5
for Everyone
by A verified traveler

Loved the receptionist,Carlos was great

Posted Jun 10, 2014
It was quiet awesome room, only issue was the continental breakfast only fruit?
4 out of 5
for Everyone
by Angela

Posted Jun 2, 2014
2 out of 5
by pattyfrom oregon

loud construction,dirty pool

Posted May 5, 2014
Pros: The staff are very helpful.
Cons: No construction.
Location: Great snorkeling at el castillo garfeon.5 bucks per day. End of island ruins very cool. The joint has great smoothies..about a couple blocks away.
Construction over wall by pool. made pool dirty and noisy.Air conditioner sounded like a woodpecker in your room about every 3 min.Poured concrete until 9 pm. Looking for quiet ,didn't find it. When construction is over will be a real gem. not now.
5 out of 5
for Everyone
by kindrafrom r

Was nice

Posted Apr 22, 2014
It was very nice. Very friendly people. Wish there was more food but I loved it. Would definitely recommend it.
4 out of 5
for Everyone
by Eddyfrom chihuahua mx

Just what you would expect for the price

Posted Mar 7, 2014
Great staff. Breakfast is just some fruit and toast. This hotel is not close to any beaches. you must rent a golf cart at downtown Isla mujeres. or use a taxi.
4 out of 5
for Everyone
by albafrom new york

Nice hotel, but no beach to swim.

Posted Feb 26, 2014
Pros: Looks so nice from outside they have a nice reception, I liked the furniture , the way they separate the bed from the rest part of the room.
Cons: The noise coming from the air conditioner.
Location: If you don't like the beach for swimming the location is perfect, quiet, love the palm trees there. You can't do much there except go for walks.
The villas coco resort is a nice hotel, it has beautiful furniture, a nice king size bed, the closets doors and the bathroom door were so nice a nice wood doors. I love the fact that the sheets, pillowcases and towels they were so clean, they smell like fresh laundry and bleach. But sometimes they forget to put new towels in the room. I don't think that they change our sheets we stay 5 days and I notice there was some sand on the bed the third day from our stayed there. We were so please with Carlos the manager, he was so helpful all the time, he gave us some many rides on the hotel golf cart ! About the beach they have a rocky beach, you can't swim because the rocks in the water and there was no sand on the beach either but rocky sand. I think if the make the beach good for swimming it will be the perfect place to stay, specially if you looking for a quiet place! We had to take a taxi every time we want to go to the beach. The last day we rent a golf cart and we had a lot fun! I loved the fruits they gave you for breakfast. The air conditioner makes noises all night long.
4 out of 5
for Personal Event
by Matt Mfrom Chicago

Amazing Hotel, Secluded, A little out of the way

Posted Jan 7, 2014 on Hotels.com
We stayed here for two days at the end of our trip. The service was great, the front desk staff all know your name and are great at setting up trips if you talk to them. The rooms are big and clean. The location is a little out of the way, but it's really nice to get away from the hustle and bustle of the downtown area. Also, the area surrounding the hotel is all residential housing.. so no walking to restaurants.. but the hotel has a bar thats open 24 hours.. so you can go out to eat and come back and relax with a beer by the pool or take a short walk to the beach. If you are there for more than 2 days, you can rent a golf cart from the hotel and save $$ on cabs. If you do take a cab, its usually only 78 pesos to go to centro (downtown). I highly recommend this hotel!!