Ratings based on 227 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hanford, CA

A different concept. One of a kind resort.

Posted May 21, 2015
Pros: The service. There was no request the staff would say No to. We were incredibly pleased. And the small ambiance without the crowdedness :)
Cons: They pushed their "Frequent Flyer" Program down are throats. Several times we politely declined to attend the brief, but they were very persistent.
Location: About 20 minutes away from Cancun by boat. We rented a golf cart for about $60 a day and explored the whole Island. Ixchel temple is a must see!
The resort compared to the other 300+ choices in Cancun is rather small, but it lacks NOTHING. It offers ALL the amenities of the "All inclusive" resort except they are tailored to YOUR liking. Zoetry Casa Rolandi Can accommodate this because they only have 38 guestrooms. All 38 exquisitely decorated and comfortable and with Ocean Views, most of them with a Jacuzzi on their balcony. And is packed with an ARMY of well polished, polite, and friendly STAFF. Who will move heaven and earth to accommodate their guests and their requests. I.E. During my stay I attended the yoga classes on the breathtaking yoga deck on the beach. The schedule changed and the yoga instructor did not get the memo. I notified the hotel staff. Lydia on the front desk apologized and asked me if I would like to participate on another yoga class at a different time, I accepted. She called the Yoga Institute in Isla Mujeres and set up a private class for me at later time with another Yoga Instructor. Needless to say I was a happy camper, a relaxed happy camper. Two bars and Two restaurants, all the food is cooked to order. All delicious, Casa Rolandi restaurant takes a while. We went to Le Mettisage for dinner every night cause it was just out of this world delicious. The in-room food service is fantastic. Timely and varied menus, and food always fresh and in good temperature. I loved that the service extended to the pool and the beach, not just drinks, food too. We felt so spoiled and relaxed. SUPERB STAY!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Lakewood, CO

Wonderful boutique hotel by the water.

Posted May 17, 2015
Pros: The french/mexican fusion evening restaurant was exceptional. Tasting menu varied each evening with each item being absolutely delicious.
Location: The Dolphin park is nearly adjacent to the Resort. Getting to the downtown area is a quick taxi trip with great restaurants. North Short is great.
The setting was beautiful. The staff was amazing and the food was fabulous.
Comment from Hotel Management
May 20, 2015 by General Manager. , Hotel Management
Dear Cheryl, We would like to thank you for choosing our resort as your host on your recent vacation to Isla Mujeres. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service, facilities and restaurants. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes Zoëtry Villa Rolandi Isla Mujeres Cancun. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Washington, DC

Fantastic all-inclusive

Posted May 12, 2015
Pros: See above.
Cons: Hot tub in our room didn't work, which didnt really matter and the gym was pretty pathetic.
Location: Hotel has two infinity pools, large hot tub, nice private (but small) beach, a very small bar, and two excellent restaurants.
Experience was first-rate in all aspects. Great location. Excellent facilities other than gym. Fantastic all-around service and truly amazing food.
Comment from Hotel Management
May 17, 2015 by General Manager. , Hotel Management
Dear John, Thank you for taking the time to share your comments about our resort. We are sorry to learn that some aspects of our hotel did not fulfill your expectations. Rest assured we put a great effort in enhancing and improving our facilities and services, and your feedback will be revised by our management. Moreover, it is a thrill this minor situations did not restrained you from having an amazing time at Isla Mujeres. Hopefully, we will welcome you back soon on this beautiful corner of the Mexican Caribbean. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bloomington, IL

Best hotel in the island

Posted May 10, 2015
If your looking for a charming intimate hotel with great atmosphere, drinks and food this hotel is by far the best on the island.
Comment from Hotel Management
May 17, 2015 by General Manager, Hotel Management
Dear Wendy, We greatly appreciate that you posted the comments about your recent stay at Zoëtry Villa Rolandi Isla Mujeres Cancun en Expedia.com We are very happy to learn that your stay was a most pleasant one, and you were highly satisfied with our food options, facilities and services. It will be our honor to welcome you back some time soon. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego

Quite and out of the way

Posted May 3, 2015
Smaller place with great service, never overcrowded by the pool and the food at either restaurant was excellent
Comment from Hotel Management
May 16, 2015 by General Manager, Hotel Management
Dear Traveler, Thank you for selecting Zoëtry Villa Rolandi Isla Mujeres Cancun as destination on your most recent vacation, and for sharing your positive experience on Expedia. It is a delight to learn how pleased you are by our facilities, gourmet restaurants and service. We hope to welcome you again for another wonderful stay at Isla Mujeres. Your Host, Marco Soria General Manager.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Pittsburgh, PA

Could be the jewel of Isla Mujeres

Posted Mar 24, 2015
Pros: First and foremost, the staff. The small size (30ish rooms). Good food. Nice main pool area & loungers.
Cons: As mentioned, bathrooms need updated, hot tubs need removed or replaced and some work to the 2nd and 3rd pools.
Location: Isla Mujeres is the anti-Cancun. Relaxed and removed, it isn't going to party you to death, but it's really great for those looking to relax.
The hotel has the opportunity to redefine the all inclusive experience, with high quality restaurants and a great staff. The easiest way to define what needs work is that if it has water, it needs updated. The bathrooms in the rooms need some updates, with the showers specifically being in need of a refresh (and some tile work needing some rework). The hot tubs either need removed, rehabbed or replaced, noting that the water fountain features don't work with them either, and the pools need some rehab - the main pool has a fountain that doesn't run, the jetted salt water has some broken tiles and water features that don't work, with a.third pool that doesn't seem to have a way in or out. Now all of that said, you're probably hesitant, and that's just not accurate, as the staff makes this hotel and the experience. Everyone from the boat crew to the wait staff and even the housekeepers and maintenance team is superbly polite and hospitable. I felt like they were genuinely happy to have us as guests and appreciative of our tips (we do tip well, but only if/when quality service is received). Having stayed all over the Caribbean, and at a lot of high end places, I can tell you that there are finer rooms, but the view is hardly exceed (ask for the second or third floor), and the food is on par with many good a la carte restaurants (fresh food, made to order... anything but a "buffet" style). The spa was nice as well - we had 80 minute massages that were good.
Comment from Hotel Management
Mar 28, 2015 by General Manager, Hotel Management
Dear Michael, Thank you for writing your experience, and for sharing details about your recent stay at our resort through Expedia. We are sorry to read we fell short on your expectations regarding some aspects of our facilities. Rest assured that your comments are very important to us, and help us evaluate and improve each and every aspect of our service. On the other hand, it is a delight to learn how impressed you were by the exclusive Endless Privileges® program, our attentive staff, the gourmet restaurants and Thalasso Spa. Certainly, it will be our pleasure to welcoming you again for another wonderful stay. Your host, Marco Soria General Manager.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cape girardeau

very nice hotel

Posted Mar 12, 2015
Pros: the food is great
Cons: front desk staff could have been more efficient
Location: on island away from everything, booked for girlfriend who likes collecting sea glass
nice hotel with excellent amenities. I would consider it the nicest on island
Comment from Hotel Management
Mar 18, 2015 by General Manager., Hotel Management
Dear richard, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are glad you enjoyed the facilities and services of the hotel, and hope to have the honor of welcoming you back, sometime soon. Your host, Marco Soria General Manager.
2 out of 5
by A verified traveler

Posted Mar 9, 2015
Pros: LA NOURRITURE
Cons: TOUS
MAUVAIS DANS CET HOTEL TOUT EST COMPLIQUE LA PLAGE PETITE SEUL POINT POSSITIF LA NOURRITURE
Comment from Hotel Management
Mar 23, 2015 by General Manager., Hotel Management
Dear Rose Marie, We appreciate you have taken the time to write a review about your stay with us. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reccurrences like this in the future. Your Host, Marco Soria General Manager.
2 out of 5
by A verified travelerfrom paris

les clients connaissent celui de punta cana zoze

Posted Mar 9, 2015
Pros: nourriture
Cons: tous le reste probleme dans les chambres eau etc
clients connaissent le zoetry punta cana tres bien celui de isla mujeres pas du tout bien seule chose possitive à cet hotel la restauration mais tout le reste decevant la plage toute petit client ne reviendra pas dans cet hotel
Comment from Hotel Management
Mar 23, 2015 by General Manager., Hotel Management
Dear Tom, Thank you for sharing your review on Expedia. It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. We look forward to welcome you back to provide you the memorable stay that you deserve. Your Host, Marco Soria General Manager.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Houston, TX

Zoetry Villa Rolandi - boutique beach resort

Posted Feb 28, 2015
Pros: Service and food was excellent! The pools were great along with the direct private beach. Very happy with the grounds. Rooms were nice and spacious
Cons: Need to fix the plumbing issues in the rooms.
Once we landed in Cancun we were immediately picked up by our driver, taken to the private yacht and off we go. This was all arranged by the hotel so very seemless. The car ride was about 20 min, and boat ride was about 25 min. Once we arrived our room was not ready so we changed clothes and headed to the pool. It took a few hours before our room was ready, but no biggie. The hotel has 35 rooms, 25 were booked when we were there. The resort is very boutique, sits right on the private beach, has 3 pools and a large heated hot tub. 2 restaurants. Given there are 35 rooms and only around 50-75 guest, you get the enjoy everything stress free. The pools are great, very pretty overlooking the ocean. The beach is about 75 yrds wide. Private. Really loved the 2 restaurants, one is open at night only and is 7 courses that change nightly, French. It was killer good. The other is an Italian inspired restaurant that does all 3 meal periods. The fish and pastas were great. Everything is scratch cooking and very fresh. The service everywhere on property was amazing. You become friends with the other guest and staff since it's so small, which was nice. LOVED IT! Areas that Zoetry will need to address: plumbing in the rooms. All guest has issues at some point with hot water, low water flow, toilet, or the hot tub in your room. It seems that Zoetry will need to address this quickly as it was annoying for many. We were luck and had to have our hot water adjusted once.
Comment from Hotel Management
Mar 12, 2015 by General Manager, Hotel Management
Dear SJM, Thank you for your preference in selecting our resort, as well for taking the time to tell us about your recent experience. It is a joy for us to read your vacation went smooth even before your arrival, from arranging transportation from the airport, to the assistance you received during check in time. As you well mentioned, our boutique hotel is a heaven of privacy and relaxation, and the facilities invite you to unwind under the sun with the nice breeze and the impressive culinary delights our restaurants provide to customers. As a guest satisfaction oriented company, we are aware there is always room for improvement. Rest sure we are in constant growth and development to enhance every aspect of our service, in order to secure we are offering only the best in hospitality. We greatly appreciate your feedback, and hope to have the honor to welcome you again in the near future. Your host, Marco Soria General Manager.