Ratings based on 228 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Charlotte, NC

Very Small, Very Special Place

Posted Jun 23, 2015
Pros: The boat ride was nice. Food was very good. Drinks where good especially from the bar. View from the room is beautiful. Room service menu was great.
Cons: I have been to most of the Zoetry properties. They need a bar with a casual sitting area off the pool deck or buy the new restaurant. Spa was sub par.
Location: This hotel is away from everything. The only thing to do is to relax, eat wonderful food, and soak up the sun!
Zoetry got this right. They are accumulating very special properties. This was different from all the others that I have visited. The one thing that I expect form there resorts was great food, drinks, service, and relaxation. This is what there resorts are about! They nailed it.
Comment from Hotel Management
Jun 30, 2015 by General Manager, Hotel Management
Dear Tombrom, We greatly appreciate that you posted your comments on Expedia. It is wonderful to learn your experience at our hotel was a very pleasant one, and that you enjoyed the luxury yacht ride, the incredible gourmet food and the very relaxing ambiance of the resort. We very much appreciate your feedback. All our guest's comments are carefully analyzed in order to create actions that will enhance our facilities and services. Once again, thank you for choosing our beautiful resort on your most recent vacation. We would love to have you again for another wonderful stay on the Caribbean. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hanford, CA

A different concept. One of a kind resort.

Posted May 21, 2015
Pros: The service. There was no request the staff would say No to. We were incredibly pleased. And the small ambiance without the crowdedness :)
Cons: They pushed their "Frequent Flyer" Program down are throats. Several times we politely declined to attend the brief, but they were very persistent.
Location: About 20 minutes away from Cancun by boat. We rented a golf cart for about $60 a day and explored the whole Island. Ixchel temple is a must see!
The resort compared to the other 300+ choices in Cancun is rather small, but it lacks NOTHING. It offers ALL the amenities of the "All inclusive" resort except they are tailored to YOUR liking. Zoetry Casa Rolandi Can accommodate this because they only have 38 guestrooms. All 38 exquisitely decorated and comfortable and with Ocean Views, most of them with a Jacuzzi on their balcony. And is packed with an ARMY of well polished, polite, and friendly STAFF. Who will move heaven and earth to accommodate their guests and their requests. I.E. During my stay I attended the yoga classes on the breathtaking yoga deck on the beach. The schedule changed and the yoga instructor did not get the memo. I notified the hotel staff. Lydia on the front desk apologized and asked me if I would like to participate on another yoga class at a different time, I accepted. She called the Yoga Institute in Isla Mujeres and set up a private class for me at later time with another Yoga Instructor. Needless to say I was a happy camper, a relaxed happy camper. Two bars and Two restaurants, all the food is cooked to order. All delicious, Casa Rolandi restaurant takes a while. We went to Le Mettisage for dinner every night cause it was just out of this world delicious. The in-room food service is fantastic. Timely and varied menus, and food always fresh and in good temperature. I loved that the service extended to the pool and the beach, not just drinks, food too. We felt so spoiled and relaxed. SUPERB STAY!
Comment from Hotel Management
May 27, 2015 by General Manager, Hotel Management
Dear Maria-Isabelle, We would like to thank you for choosing Zoëtry Villa Rolandi Isla Mujeres Cancun as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you took the time to share your experience on Tripadvisor. Your gracious comments are highly appreciated and we will share them with our team. We apologize if you felt any pressure from our staff in regards the presentation of our exclusive membership. We are already taking actions in order to prevent this to happen in the future. On the other hand, we are very happy to learn your stay was a most pleasant one, and that you were highly satisfied with our services and facilities. It is also a delight to learn we were able to accommodate you in a private yoga class that you absolutely enjoyed. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Couples
by A verified traveler from Lakewood, CO

Wonderful boutique hotel by the water.

Posted May 17, 2015
Pros: The french/mexican fusion evening restaurant was exceptional. Tasting menu varied each evening with each item being absolutely delicious.
Location: The Dolphin park is nearly adjacent to the Resort. Getting to the downtown area is a quick taxi trip with great restaurants. North Short is great.
The setting was beautiful. The staff was amazing and the food was fabulous.
Comment from Hotel Management
May 20, 2015 by General Manager. , Hotel Management
Dear Cheryl, We would like to thank you for choosing our resort as your host on your recent vacation to Isla Mujeres. We are very happy to learn that your stay was a most pleasant one, and that you were highly satisfied with our service, facilities and restaurants. We sincerely look forward to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes Zoëtry Villa Rolandi Isla Mujeres Cancun. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Couples
by A verified traveler from Washington, DC

Fantastic all-inclusive

Posted May 12, 2015
Pros: See above.
Cons: Hot tub in our room didn't work, which didnt really matter and the gym was pretty pathetic.
Location: Hotel has two infinity pools, large hot tub, nice private (but small) beach, a very small bar, and two excellent restaurants.
Experience was first-rate in all aspects. Great location. Excellent facilities other than gym. Fantastic all-around service and truly amazing food.
Comment from Hotel Management
May 17, 2015 by General Manager. , Hotel Management
Dear John, Thank you for taking the time to share your comments about our resort. We are sorry to learn that some aspects of our hotel did not fulfill your expectations. Rest assured we put a great effort in enhancing and improving our facilities and services, and your feedback will be revised by our management. Moreover, it is a thrill this minor situations did not restrained you from having an amazing time at Isla Mujeres. Hopefully, we will welcome you back soon on this beautiful corner of the Mexican Caribbean. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bloomington, IL

Best hotel in the island

Posted May 10, 2015
If your looking for a charming intimate hotel with great atmosphere, drinks and food this hotel is by far the best on the island.
Comment from Hotel Management
May 17, 2015 by General Manager, Hotel Management
Dear Wendy, We greatly appreciate that you posted the comments about your recent stay at Zoëtry Villa Rolandi Isla Mujeres Cancun en Expedia.com We are very happy to learn that your stay was a most pleasant one, and you were highly satisfied with our food options, facilities and services. It will be our honor to welcome you back some time soon. Your Host, Marco Soria General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego

Quite and out of the way

Posted May 3, 2015
Smaller place with great service, never overcrowded by the pool and the food at either restaurant was excellent
Comment from Hotel Management
May 16, 2015 by General Manager, Hotel Management
Dear Traveler, Thank you for selecting Zoëtry Villa Rolandi Isla Mujeres Cancun as destination on your most recent vacation, and for sharing your positive experience on Expedia. It is a delight to learn how pleased you are by our facilities, gourmet restaurants and service. We hope to welcome you again for another wonderful stay at Isla Mujeres. Your Host, Marco Soria General Manager.
4 out of 5
Recommended
for Couples
by A verified traveler from Pittsburgh, PA

Could be the jewel of Isla Mujeres

Posted Mar 24, 2015
Pros: First and foremost, the staff. The small size (30ish rooms). Good food. Nice main pool area & loungers.
Cons: As mentioned, bathrooms need updated, hot tubs need removed or replaced and some work to the 2nd and 3rd pools.
Location: Isla Mujeres is the anti-Cancun. Relaxed and removed, it isn't going to party you to death, but it's really great for those looking to relax.
The hotel has the opportunity to redefine the all inclusive experience, with high quality restaurants and a great staff. The easiest way to define what needs work is that if it has water, it needs updated. The bathrooms in the rooms need some updates, with the showers specifically being in need of a refresh (and some tile work needing some rework). The hot tubs either need removed, rehabbed or replaced, noting that the water fountain features don't work with them either, and the pools need some rehab - the main pool has a fountain that doesn't run, the jetted salt water has some broken tiles and water features that don't work, with a.third pool that doesn't seem to have a way in or out. Now all of that said, you're probably hesitant, and that's just not accurate, as the staff makes this hotel and the experience. Everyone from the boat crew to the wait staff and even the housekeepers and maintenance team is superbly polite and hospitable. I felt like they were genuinely happy to have us as guests and appreciative of our tips (we do tip well, but only if/when quality service is received). Having stayed all over the Caribbean, and at a lot of high end places, I can tell you that there are finer rooms, but the view is hardly exceed (ask for the second or third floor), and the food is on par with many good a la carte restaurants (fresh food, made to order... anything but a "buffet" style). The spa was nice as well - we had 80 minute massages that were good.
Comment from Hotel Management
Mar 28, 2015 by General Manager, Hotel Management
Dear Michael, Thank you for writing your experience, and for sharing details about your recent stay at our resort through Expedia. We are sorry to read we fell short on your expectations regarding some aspects of our facilities. Rest assured that your comments are very important to us, and help us evaluate and improve each and every aspect of our service. On the other hand, it is a delight to learn how impressed you were by the exclusive Endless Privileges® program, our attentive staff, the gourmet restaurants and Thalasso Spa. Certainly, it will be our pleasure to welcoming you again for another wonderful stay. Your host, Marco Soria General Manager.
4 out of 5
Recommended
for Everyone
by A verified traveler from cape girardeau

very nice hotel

Posted Mar 12, 2015
Pros: the food is great
Cons: front desk staff could have been more efficient
Location: on island away from everything, booked for girlfriend who likes collecting sea glass
nice hotel with excellent amenities. I would consider it the nicest on island
Comment from Hotel Management
Mar 18, 2015 by General Manager., Hotel Management
Dear richard, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We are glad you enjoyed the facilities and services of the hotel, and hope to have the honor of welcoming you back, sometime soon. Your host, Marco Soria General Manager.
2 out of 5
by A verified traveler

Posted Mar 9, 2015
Pros: LA NOURRITURE
Cons: TOUS
MAUVAIS DANS CET HOTEL TOUT EST COMPLIQUE LA PLAGE PETITE SEUL POINT POSSITIF LA NOURRITURE
Comment from Hotel Management
Mar 23, 2015 by General Manager., Hotel Management
Dear Rose Marie, We appreciate you have taken the time to write a review about your stay with us. We regret to learn that your experience was far from pleasant. Please be certain that this situation does not meet the usual standards from our resort and brand and we will take the proper measures to prevent reccurrences like this in the future. Your Host, Marco Soria General Manager.
2 out of 5
by A verified traveler from paris

les clients connaissent celui de punta cana zoze

Posted Mar 9, 2015
Pros: nourriture
Cons: tous le reste probleme dans les chambres eau etc
clients connaissent le zoetry punta cana tres bien celui de isla mujeres pas du tout bien seule chose possitive à cet hotel la restauration mais tout le reste decevant la plage toute petit client ne reviendra pas dans cet hotel
Comment from Hotel Management
Mar 23, 2015 by General Manager., Hotel Management
Dear Tom, Thank you for sharing your review on Expedia. It is with regret that we read the comments about some issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. We look forward to welcome you back to provide you the memorable stay that you deserve. Your Host, Marco Soria General Manager.