Ratings based on 1,699 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Garden City, NY

Nice Resort outside of city on very large property

Posted May 25, 2015
Mega Resort with 2,400 rooms. Many pools, restaurants, activities, bars. All inclusive with more food than any cruise ship (Foods fine) Asian-Japanese restaurant does not serve Saki. Rooms are large and very clean. Staff won't give rides around property in golf carts that are parked everywhere, so long walks in heat are common. Beach is beautiful, long and narrow. Pool is 1 mile around with many shady spots.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom winchester, VA

Nicest staff in the world!

Posted May 23, 2015
Second time here was even better than the first. The entire staff is the friendliest you'll ever meet. Excellent food, drinks, and accommodations. The whole facility was spotless.
4 out of 5
Recommended
for Families
by A verified travelerfrom texas

Nice hotel

Posted May 23, 2015
Pros: Children activities
Cons: language difficulty with staff
We wanted a hotel with a nice beach on site. Beach a Moon Palace was dirty. You could travel by shuttle to beautiful beach, but with children it was difficult. When you check in you are given way to much info to absorb after traveling. You must make all plans 24 hours in advance or you will pay. Room was beautiful, good food, and nice surroundings. When choosing your room make sure to ask for one close to pools. If not, you will do A LOT of walking and carrying things. We will return, but armed with more info.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Montana

The resort is great.

Posted May 23, 2015
Pros: The resort is very clean. The rooms all have bottled water. The service at the pool and restaurant was very good.
Everyone you come in touch with gave excellent service. The pool staff was very good at getting people involved in activities. The bars had great staff and the liquor was top shelve.
5 out of 5
Recommended
for Families
by A verified travelerfrom Duxbury MA

LOVE this place.

Posted May 21, 2015
Pros: Rooms clean and beautiful. Food outstanding. Drinks awesome. SPA beyond beautiful. Golf course/golf course restaurant breathtaking.
Location: No need to leave resort.
Service is fantastic, Food is amazing. Went April school vacation but no worries, no lines and phenomenal service. As you probably know by now, the only thing lacking is the ocean, which is not really swimable, however the beach is still beautiful to walk, and everything else makes up for this. Went with two teenage boys, so much to do and eat! Like three resorts in one, so much to do and see, also plenty of spaces to relax. Highly recommend for active people!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom louisiana

Very large resort with little entertainment

Posted May 20, 2015
This resort is a place to relax at the pool only! If you are looking for beach time, shopping or constant entertainment this is not the place for you. The beach water is not pretty at all but the pools are awsome! Their is one shop in each resort lobby and everything in there is extremely expansive! (Example: a $7.00 bottle of lotion I brought from home sales for $28.00 in their shop! The food is a hit or miss. Don't think you will eat real nachos as the cheese is runny like water everywhere it is served. I only seen guacamole for breakfast 1 morning and it was more like blended baby food! I basically ate fresh made omelettes all week and steaks or hamburgers for lunch and supper. I was not wowed by any of their food they served. Oh and don't think that just because you put a tag outside your door that says please come back later that they won't enter you room because they will!!! They have a good bit of construction going on but nothing that would cause your visit to be unpleasant. Overall the Moon is very clean and the staff is perfect but resort would need to have live bands at the pools and more options of things to do. All they had was a nightly show that started about 8:45pm and lasted about 1 hour!!! I would recommend this resort only for pure relaxation!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom m

Really great hotel with an excellent staff

Posted May 13, 2015
Pros: Excellent Staff: cant say enough nice things about them Good for families: outside of a couple of people who had way too much to drink, I would recommend this resort for families. Its also nice for couples but would recommend the party crowd to go elsewhere. The resort is off of the major hotel strip and as such a bit quieter. Cons: Rooms are a bit cramped: but by no means NYC cramped. Get alot of upselling: Meaning your resort credit is limited per activity. So for example of the $1,500 resort credit you can only spend an x amount on for example: getting a massage or golf. There is also a 16% tax that you have to pay on the credit that you use, in addition to the remaining balance of the activity (ie post application of resort credit). But you can always say no to activities. Overall: Excellent staff, wonderful resort, good for families.
3 out of 5
by A verified traveler

Nice hotel but to much effort

Posted May 12, 2015
Pros: All inclusive
Cons: Sort out all administrative sides to the resort.
Location: I wouldn't recommend doing anything nearby, you pay so much to stay here at the all inclusive and there are so many things at the resort to see and do
We stayed at Moon Palace Golf and Spa Resort for one week for a wedding. Confirming the booking and organising a day's activities in advance via email and phone was painful. The place itself was lovely but our room was no where near anyone else at the wedding (you had to catch the resort bus to see anyone). The food and wait service very nice but the administrative service just seems to be way harder than it should be. Lovely resort and I would stay again but not if I was paying for it.
3 out of 5
by A verified travelerfrom england

Hotel was ok.

Posted May 10, 2015
The beach was ok but you couldn't swim in the sea due to seaweed. All the staff wanted to do was sell you a vacation package. ( timeshare ). Wouldn't go back.
5 out of 5
Recommended
for Families
by A verified travelerfrom Mexico DF

Muchas actividades

Posted May 10, 2015
Pros: Muchas actividades, y el buen estado de las instalaciones
Cons: La playa es pequeña y no tiene los tonos que en Cancún.
Location: Cerca hay parques muy buenos para hacaer actividades. Nosotros fuimos al Xplor. Fue un dia intenso, pero le gustó a toda la familia.
El hotel es muy grande y tiene muchas actividades divertidas para los niños. La playa no es buena, pero tiene muchas albercas, actividad de surf, tobogán, golfito, etc. Muy recomendable para familias.