Ratings based on 1,723 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from paris
Hotel superbe plage et piscinePosted Jun 30, 2015
Idéal pour un séjour bronzette et apéros : superbes piscines, nombreux restaurants et bars , dans une ambiance festive. Chambre confortable et service impeccable. Seuls points négatifs: la plage moyennement belle pour la région et les kilos pris .... Allez y!
by A verified traveler from Berry
Beach was closed during our stay.Posted Jun 29, 2015
Beautiful resort and excellent staff. Due to weather the week before and seaweed the beach was closed during our stay. The staff generously moved us to Beach Palace where we were able to enjoy a fantastic beach.
for Everyoneby A verified traveler from Australia
Nice hotelPosted Jun 29, 2015
Everything was amazing but it smelt and the beach there is disgusting. Had to leave to go to the beach. Food was great, service was amazing. Can't fault it in any other way.
for Everyoneby A verified traveler from england
3day tropical stormPosted Jun 28, 2015
1st 3 days had a tropical storm and the staff had it all to do and cope well just a bit of lack of entertainment but coped well😀 after that all was brill needed to move room after water damage but no probs
for Familiesby A verified traveler
Posted Jun 24, 2015
Beach was filthy and never had a working frig in room. Hotel staff was the best part of the trip. Also enjoyed the Flowrider for the kids and Los Tacos bar at the Grand.
for Everyoneby A verified traveler
The beach is not goodPosted Jun 22, 2015
The place is very nice and the peapol staff is frendly. The golf course is the best in this area y want retorn there for my vacations
by A verified traveler from tx
Not what was describedPosted Jun 20, 2015
the pictures online were not accurate at all very small beach with tons of rotting seaweed. When searching for an adults only resort, this popped up, however this is a family resort. The food was good and staff were very nice.
for Everyoneby A verified traveler from okc
HobeymoonPosted Jun 19, 2015
We had a lot of fun the food & drinks were great. The bus system wasn't very good but took a taxi to the sun palace & that was fun.
for Everyoneby A verified traveler from IOWA
Awesome resort, pools, and beach!Posted Jun 15, 2015
My wife and I were at Noon Palace last week for our 9th wedding anniversary. The resort is top notch in my opinion in about every measurable dynamic. The room was always clean, comfortable, and nicely sized. The food choices and quality of food was excellent. The pool area is huge with plenty of friendly waiters and waitresses to take drink orders. The Jack Nicklaus golf course was very well developed, maintained, and was obviously challenging. We can't wait to plan our return to the Moon Palace in the near future!
for Familiesby A verified traveler from Missouri
Overall nice but a couple disappointmentsPosted Jun 15, 2015
Pros: The pools
Cons: Make sure there is clear information that the beach and ocean are not ideal for "hanging out" and swimming. We traveled so far to be disappointed.
Location: Swim with dolphins and zip lining was fun
We had a good time at this hotel. The pools were amazing and the restaurants were nice. The hotel overall is nice however, the ocean water was very disappointing. If you are going to Cancun to see and swim in beautiful turquoise water, this is not the place for you. Our kids were looking forward to swimming in the ocean but it was dirty and looked like dirty lake water...yuk! The beach and water actually had a bad odor. We did go to Beach Palace one day and it was beautiful but we could only stay from 12:00-4:00 and that included 30 minute bus ride there and back so we only got to enjoy the beautiful ocean for less than 3 hours. The location of our room was another disappointment. We stayed in Sunrise and we had a total of 3 rooms (one with a 75 year old) and they put us in rooms on the farthest side of Sunrise. So to walk to the restaurants, lobby, anything was at least a 5 minute walk. Plus there was an awful odor and got worse when you walked toward the ocean...not what we were expecting from this hotel. Also, every single night we were awoken from cats fighting outside our rooms (sounded like they were fighting over food that was left outside for room service). These cats looked like house cats but were obviously wild. Very weird! We actually saw the cats running around a few times during the daytime which I thought was unsafe. Rooms were pretty clean but not immaculate as I had expected. I would definitely request a different room location if staying again.