Ratings based on 1,755 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Toronto
still greatPosted Jul 27, 2015
Pros: Great food and facilities
Cons: food selection
Location: shopping in cancun and water park, caves
always a great stay - great food and staff and access to other palace resorts hotels too
by A verified traveler
Beware of time share sales and resort creditPosted Jul 26, 2015
Worst staff. Dirty pool. Horrible beach with weeds. They will waste your time trying to sell time share - woke us up at 8 am to sell. Resort credit is a joke - please don't try to use it.
by A verified traveler from NJ
Awesome Customer SerivePosted Jul 26, 2015
Pros: Amazing employees
Location: there are lots of activities near by like zip lining, atving, snorkeling etc.
We stayed at Moon Palace for our honeymoon. It was nice but I would not go back. There technology is very behind so they do everything through paperwork. The checkout process was so ridiculous that we ended up missing our shuttle the the airport. We were housed in he the farthest building from the lobby on the third floor and the elevator was not working. I felt bad for all the amazing workers having to carry heavy luggage up the stairs and constantly bringing room service. Another con was the smell. There is so much seaweed that is make the whole resort smell. The best part of the hotel was the employees. They were so nice and amazing. I was a pleasant stay but not worth another trip.
by A verified traveler from houston tx
Nice hotel, service good, food good, beach awfulPosted Jul 25, 2015
Lots of families. Would not go if only adults. Large resort with lots of restaurants Beach brown water full of seaweed, horrible smell. Don't go if you are going for beauty of the beach. Pools over crowded.
for Familiesby A verified traveler
Simplemente Excelente!Posted Jul 25, 2015
Muy grande, habitaciones amplias y cómodas, comida sin fin!
for Everyoneby A verified traveler from Ottawa, Ontario
Great family vacation hotel.Posted Jul 24, 2015
Pros: Service and food
Cons: More quiet spaces around the pool.
We had a wonderful vacation , perfect family vacation resort. Hotel staff very kind and ready to help. Our room well located - ocean view ( Pina ). The pool gets busy around 11h30, and does get crowdy after lunch.Kids loved it.
for Everyoneby A verified traveler from Phoenix, AZ
Nicest vacation everPosted Jul 24, 2015
We had our nicest vacation ever and can't be more happier that we stayed at the Moon Palace. This Resort was amazing to stay, very nice staff, everyday events, and for the most a good family atmosphere. My kids and wife loved the resort especially having the all enclusive package. They are actually want to go back next year. Highly recommend The Moon Palace.
by A verified traveler
Not surePosted Jul 23, 2015
Hotel was nice. The beach was horrible seaweed everywhere. Seems like the hotel is so far from everything....
for Everyoneby A verified traveler from DF
Gran servicioPosted Jul 23, 2015
El hotel se diferencia por el buen servicio que tiene el personal, buena comida y buen ambiente. La playa si tiene una área de oportunidad ya que prácticamente no puedes entrar sin embargo tienen muchas albercas que compensan eso....
by A verified traveler from ohio
beach not swimable. Resort too bigPosted Jul 22, 2015
We had a wedding there with 20 people. We were roomed over a mile apart. Beach was not swimable and full of seaweed and mud that smelled like sewer. Resort too big and staff not able to efficiently accommodate everyone. Food was so so. Pools were not the cleanest. we paid for a garden view and got a view of the dirt with tractors that pulled seaweed off beach.