Ratings based on 1,728 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from London
Nice rooms at Moon Palace GrandPosted Jul 6, 2015
Pros: room and all inclusive facilities
Cons: Will be better when Grand has its on lobby and entertainment facilities.
Location: Rest and relax apart from spa and golf.
Nice rooms at Moon Palace Grand and but other facilities on the quiet side as the reception lobby is yet to be built. Had to walk to nizuc and sunrise to see the difference in other hotel facilities especially entertainment. Beech not really usable due to decaying sea weeds although they did start to clear toward the middle of the week. For Beech best to go to the hotel zone where they also have two hotels including beech palace. The all inclusive is on the better side of five star but as this resort is also sold as club/time share membership, if you were a member you got upgraded facilities. Nevertheless money well spent depending on deal you get.
for Everyoneby A verified traveler from M, Deer Park NY
Awesome resortPosted Jul 3, 2015
The moon palace is by far one of the best resorts to stay,waiter/waitress service is the best ,food all day long can't even taste nearly everything.only down fall if your a beach person only this is not the place for you. Full of seaweed and rocks and not clear water unless u go out far
for Everyoneby A verified traveler from Houston, Tx
Huge ResortPosted Jul 3, 2015
Check in was horrible - huge line took around an hour not what you want when you arrive with two kids. Room we were given was a 20 minute walk from the main lobby and all restaurants etc we had no stroller and it made us all miserable to be so far away. It was also full of mosqiitoes. You couldn't open the balcony door or room door without being swarmed. It was disgusting. They were huge as well! We fought with reception to get our room changed eventually they agreed and the following day we were moved to a room right off the lobby. This changed the whole vacation it was so much better. Food was excellent, great choice and nobody got sick!! Drinks were also good although very little alcohol used in cocktails. The entertainment and shows at night were very welcomed and actually really entertaining! The circus and Michael Jackson shows in particular. The kids playroom and older kids teen room was really amazing! (when you actually found them) it was great to have somewhere to go for an hour out of the sun. You can leave kid sat the playroom from age 4 but we choose to stay with ours although the kids that were left looked to be well looked after and having great fun. The beach was a real disappointment it was covered in seaweed and it smelt terrible. There were days it was making me gag while lying on my sun chair. Be prepared to never set foot on the beach the whole time. The waiting Service at the kids pool area is slow and sometimes non existent.
by A verified traveler from dallas texas
beach beware and bracelets!!Posted Jul 1, 2015
The beach stinks to high heaven and is uninhabitable. The water is dark brown and not a beach u would ever want to spend more than 5 minutes. If you want beach gotta go 25 minutes to sister property. The pool is nice but hard to get service due to all the people. The pool is Ur only option though for water. The lobby is fun at night but needs to have music til midnight. The rooms were nicely redone. The wait staff is amazing. I will never go back due to all the rules though. I cut my bracelet off when I was leaving because it was too tight and because I didn't let them cut it off they charged me 102 dollars. We're jerks about it! I didn't lose it! I cut it off before leaving to go to the airport. Ridiculous!!
for Everyoneby A verified traveler from paris
Hotel superbe plage et piscinePosted Jun 30, 2015
Idéal pour un séjour bronzette et apéros : superbes piscines, nombreux restaurants et bars , dans une ambiance festive. Chambre confortable et service impeccable. Seuls points négatifs: la plage moyennement belle pour la région et les kilos pris .... Allez y!
by A verified traveler from Berry
Beach was closed during our stay.Posted Jun 29, 2015
Beautiful resort and excellent staff. Due to weather the week before and seaweed the beach was closed during our stay. The staff generously moved us to Beach Palace where we were able to enjoy a fantastic beach.
for Everyoneby A verified traveler from Australia
Nice hotelPosted Jun 29, 2015
Everything was amazing but it smelt and the beach there is disgusting. Had to leave to go to the beach. Food was great, service was amazing. Can't fault it in any other way.
for Everyoneby A verified traveler from england
3day tropical stormPosted Jun 28, 2015
1st 3 days had a tropical storm and the staff had it all to do and cope well just a bit of lack of entertainment but coped well😀 after that all was brill needed to move room after water damage but no probs
for Familiesby A verified traveler
Posted Jun 24, 2015
Beach was filthy and never had a working frig in room. Hotel staff was the best part of the trip. Also enjoyed the Flowrider for the kids and Los Tacos bar at the Grand.
for Everyoneby A verified traveler
The beach is not goodPosted Jun 22, 2015
The place is very nice and the peapol staff is frendly. The golf course is the best in this area y want retorn there for my vacations