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Reviews of Canopy by Hilton Cannes

4 out of 5
Canopy by Hilton Cannes
2, boulevard Jean Hibert, Cannes, Alpes-Maritimes

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 4 out of 28 reviews" "
Rating 6 - Okay. 3 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 2 out of 28 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Louise, Ayr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Canopy! We can’t wait to come back again soon!
Stayed 4 nights in Apr 2024

10/10 Excellent

Henry, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks recently renovated and has a fresh cool design. The location is convenient. The only thing that wasn’t good was that to use the pool it was required to pay additional 20euros/1.5h per adult. If looking for pool use, consider that for the budget
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel on our honeymoon. All of the staff were professional, friendly, and helpful. Our room was very comfortable, as well as - I dont often say this about hotels - very well designed; The finishings and cabinetry are modern and warm as well as quite functional. I recommend this hotel to anyone.
Stayed 3 nights in Sep 2023
Response from Léa Waligora on Feb 10, 2024
Dear Robert, Thank you so much for choosing our hotel for such a special occasion as your honeymoon! We're thrilled to hear that you had a memorable stay with us and that our staff made you feel welcome and taken care of. It's great to know that you found your room comfortable and well-designed, with modern and functional finishes and cabinetry. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay!Best regards,Léa

10/10 Excellent

Luca

Stayed 1 night in Dec 2023
Response from Léa Waligora on Feb 25, 2024
Dear guest, Dear guest, Thank you so much for your review of our lifestyle hotel Canopy by Hilton Cannes. We look forward to welcoming you soon.Best regards.

10/10 Excellent

Surendra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception Team on Nov 2, 2023
Dear Surendra,We are glad to see this wonderful review from your part!We are happy to know that you had a great stay with us.Best regards

4/10 Poor

Fahad

Traveled with group
Disliked: Staff & service, property conditions & facilities
Other than location the hotel is not worth it
We were given a room with a balcony too small to even put a chair. Staff and Manager couldn’t help much. No personal care items in bathroom. To get water you have to carry provided bottle to lobby to fill water. No ice machine. Bad smell in the corridors. Only location was nice. My Hilton honor number was not added for this stay!
Stayed 3 nights in Sep 2023
Response from Enthusiast Cannes Team on Oct 25, 2023
Dear guest, I am sorry to hear that your stay did not live up to your expectations. Your feedback helps us to constantly improve.We will be pleased to welcome you again to give you a new opinion. With kinds regards,

8/10 Good

Gaëlle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Léa Waligora on Feb 25, 2024
Dear guest, Thank you so much for your review of our lifestyle hotel Canopy by Hilton Cannes. We look forward to welcoming you soon.Best regards.

10/10 Excellent

Marianna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique séjour
Excellent séjour , hôtel magnifique bien rénové. Insonorisation excellente c’est important de la souligner. La chambre magnifique, décoration apaisante , proprete irréprochable , le lit d’un confort absolu , salle de bain fonctionnelle avec toilettes séparés c’est super. Rapport qualité prix excellent ! Merci à tout le personnel pour l’accueil chaleureux, la gentillesse des voituriers également. Et les petites attentions à l’occasion de mon anniversaire. Nous avons pris le brunch le dimanche matin au Café crème situé dans l’hôtel , tout était parfait . Le seul point négatif du séjour a été le spa, je l’ai signalé à l’accueil en partant. Grosse déception , piscine froide , hammam hors service, 120€ l’heure de massage médiocre, manque de professionnalisme…. C’est dommage.
Stayed 1 night in Jan 2024
Response from Léa Waligora on Feb 10, 2024
Chère Marianna, Nous vous remercions infiniment d'avoir pris le temps de partager votre expérience parmi nous.Nous sommes ravis d'apprendre que vous avez passé un excellent séjour dans notre magnifique hôtel fraîchement rénové. La satisfaction de nos clients est notre priorité absolue, c'est pourquoi nous sommes heureux que vous ayez apprécié l'insonorisation de nos chambres, leur décoration apaisante, ainsi que leur propreté et leur confort. Nous sommes également ravis que vous ayez apprécié notre accueil chaleureux et les petites attentions pour votre anniversaire, ainsi que votre expérience au Café Crème pour le brunch du dimanche matin.Nous sommes cependant désolés d'apprendre que votre expérience au spa n'a pas été à la hauteur de vos attentes. Nous prenons vos commentaires très au sérieux et nous les transmettrons à notre équipe pour qu'elle puisse prendre des mesures correctives nécessaires. Nous vous présentons nos plus sincères excuses pour tout inconvénient que cela a pu causer à votre séjour.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur pour une expérience plus satisfaisante au spa et pour continuer à vous offrir un séjour mémorable parmi nous. Merci encore pour votre retour précieux.Bien à vous, Léa

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel top
Personnel au petits soins. Hôtel refait à neuf très chaleureux avec tous les services.
Stayed 1 night in Jan 2024
Response from Léa Waligora on Feb 10, 2024
Cher David, Nous sommes ravis d'apprendre que vous avez apprécié votre séjour dans notre hôtel fraîchement rénové !Notre équipe est heureuse de vous offrir un service exceptionnel, et c'est formidable de savoir que vous vous êtes senti bien pris en charge pendant votre séjour.Nous sommes heureux que vous ayez trouvé notre hôtel chaleureux et accueillant, et que vous ayez apprécié la gamme de services que nous proposons. Merci pour vos aimables paroles, et nous espérons avoir le plaisir de vous accueillir à nouveau bientôt !Bien à vous, Léa

8/10 Good

Tae hee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Léa Waligora on Feb 25, 2024
Dear guest, Thank you so much for your review of our lifestyle hotel Canopy by Hilton Cannes. We look forward to welcoming you soon.Best regards.

10/10 Excellent

Romy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ich fühlte mich sehr wohl im Canopy by Hilton in Cannes. Ich erhielt einen Upgrade und durfte in einem Zimmer mit Meerblick drei Tage genießen. Das Zimmer war gross und sehr praktisch eingerichtet. Das Bett war super bequem und ich schlief sehr gut. Das Hotel ist sehr geschmackvoll durchgestylt an bester Lage direkt am Hafen, Promenade und Strand.
Stayed 3 nights in Jan 2024
Response from Léa Waligora on Feb 10, 2024
Dear Romy, We're thrilled to hear about your wonderful experience at Canopy by Hilton in Cannes! It's fantastic that you felt comfortable during your stay and enjoyed the upgrade to a room with a sea view. We're delighted that you found the room spacious and thoughtfully furnished, and that you had a great night's sleep on our comfortable bed. It's also wonderful to hear that you appreciated the tasteful decor and our prime location right on the harbor, promenade, and beach. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay!Best regards, Léa

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel eccellente, ristorante da evitare
Hotel molto confortevole ed in ottima posizione davanti al porto. Camere belle, spaziose e comode. Personale gentile. Nota negativa e di molto : il ristorante Marea al rood top. Ambiente anche in questo caso molto bello, con vista panoramica sul portone sulla città. Purtroppo la qualità del cibo e le preparazioni sono veramente scarse. Incomprensibile come si possa servire un piatto come le orecchiette nere con il polipo grigliato : un mappazzone di ingredienti presi dal frigorifero e letteralmente buttati nel piatto. Mai mangiato un piatto simile, e veramente non l’ho mangiato nemmeno in questo caso, lasciando tutta la portata. L’insalata di mare è letteralmente una insalata verde con alcune alghe: nessun frutto di mare, nemmeno un gambero, solo insalata verde. Acqua minerale naturale non era disponibile, così ci hanno portato acqua del rubinetto dal sapore sgradevole ( nemmeno acqua filtrata come disponibile alla fontanella del piano terreno). Finiamo quindi con il servizio, che non andrebbe chiamato tale in quanto nessuno si è interessato se ci fosse qualche problema., e di problemi c’è n’erano parecchi ! un vero peccato per un posto così bello. Conto per due persone 2 portare con 2 soli bicchieri di vino 150 euro.
Stayed 3 nights in Jan 2024
Response from Léa Waligora on Feb 10, 2024
Dear sir Giovanni, We truly appreciate your detailed feedback regarding your recent experience at our hotel.We're pleased to hear that you found our hotel comfortable and well-located, and that you enjoyed the spacious and comfortable rooms as well as the friendly staff. However, we're sorry to learn about your disappointing experience at our rooftop restaurant, Marea. We take your comments regarding the quality of the food and service seriously, and we will address these issues with our team to ensure improvements are made. Please accept our sincere apologies for any inconvenience you may have experienced. We hope to have the opportunity to welcome you back in the future for a more enjoyable dining experience. Thank you for bringing these matters to our attentionBest regards,Léa

6/10 Okay

Marco

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Léa Waligora on Feb 25, 2024
Dear guest, Thank you so much for your review of our lifestyle hotel Canopy by Hilton Cannes. We look forward to welcoming you soon.Best regards.

6/10 Okay

Salvatore

Traveled with partner
Liked: Cleanliness
Ottima struttura servizio non sempre educato servizi previsti solo per gli amici mentre per i clienti solo nel caso di mancia extra.
Stayed 2 nights in Dec 2023
Response from Léa Waligora on Feb 10, 2024
Dear sir Salvatore, We appreciate you taking the time to share your experience with us. We're glad to hear that you found our facility excellent. However, we're deeply sorry to learn that the service did not meet your expectations in terms of politeness and equality in service provision.We take your feedback seriously and will thoroughly review it with our team to ensure that all our guests receive courteous and fair treatment. Your satisfaction is our top priority, and we sincerely apologize for any inconvenience this may have caused during your stay.We hope to have the opportunity to welcome you back in the future to provide an improved and more enjoyable experience. Thank you again for your feedback.Best regards, Léa

2/10 Terrible

Stéphane

Disliked: Staff & service, property conditions & facilities
A fuir
L'accueil lamentable On embête tellement le voiturier qu'il indique le parking en face 20€ moins cher par jour. Les bagages autant se les trimballer et surtout l'odeur dans la douche... un infection ! Bien que signalé a la reception des le premier matin, rien n'a ete fait Reflexion faite au depart le lendemain apres une deuxième nuit : ouai ben c'est comme ça. Si vous ne comptez pas revenir, vous faites ce que vous voulez. J'espere que le service client appréciera Cerise sur le gateau, vous souhaitez de l'eau dans votre chambre: descendez au rdc pour remplir votre carafe, comme au formule 1 et pas d'alibi ecolo a 2 balles, les serviettes sont intégralement changées tous les jour. Pour finir le rooftop est hyper bruyant et le cafe du rdc banal et d'une extreme lenteur a servir Les 4 etoiles ne sont pas du tout méritées
Stayed 2 nights in Dec 2023
Response from Léa Waligora on Feb 10, 2024
Cher client, Nous sommes sincèrement désolés d'apprendre que votre séjour parmi nous n'a pas été à la hauteur de vos attentes. Vos commentaires sont très importants pour nous, et nous prenons vos préoccupations très au sérieux. Nous nous excusons pour l'accueil décevant que vous avez reçu ainsi que pour les autres problèmes que vous avez rencontrés, notamment l'odeur dans la douche et le service lent. Nous allons examiner ces questions en profondeur avec notre équipe pour nous assurer que des améliorations sont apportées là où c'est nécessaire. Nous apprécions votre feedback et espérons avoir l'occasion de regagner votre confiance lors d'un futur séjour. Encore une fois, toutes nos excuses pour cette expérience en deçà de vos attentes.Bien à vous, Léa

10/10 Excellent

Tae hee

Stayed 1 night in Dec 2023

10/10 Excellent

karine

Stayed 1 night in Dec 2023

10/10 Excellent

Maxime

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel chaleureux, proche de toute commodités, le café et le restaurant rooftop sont excellents, l’accueil de la réception aux hôtesses des restaurants était impeccable et chaleureux. Un peu de poussière sur les boiseries de la chambre mais globalement l’hôtel est sûre et de qualité.
Stayed 4 nights in Nov 2023

10/10 Excellent

Laetitia

Stayed 1 night in Oct 2023
Response from Reception Team on Nov 2, 2023
Dear Laetitia,We would like to thank you for your nice review on Expedia. We are glad to know that you had a great stay in our new lifestyle hotel !Our enthusiast team hope to have the pleasure to welcome you again for your next stay in Cannes.Best regards

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities
mega
Stayed 4 nights in Oct 2023
Response from Enthusiast Team on Nov 2, 2023
Dear Steffen,We thank you for you review! We are happy that your stay in Cannes was wonderful at the Canopy by Hilton and we hope to have the pleasure to welcome in again.Best regards,

6/10 Okay

Danny

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Enthusiast Team on Nov 2, 2023
Dear Danny,We thank you to taking time to leave a review. We hope you had a nice stay with us.This note doesn't reflect the quality of service we want to provide to our dear guests.We hope to have the opportunity to welcome you in another time to make your stay better.Best regards

8/10 Good

Eugen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Reception Team on Nov 2, 2023
Dear Eugen,We thank you for your nice review.We hope to have the pleasure to welcome you again.Best regards

10/10 Excellent

Trym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great newly opened hotel in great location
This is in the building of the old Radisson Blu which we loved to stay at because you are basically living on Plage du Midi, which in my opinion is the best beach in Cannes. Really loved the vibe and service at this newly renovated and rebranded hotel, waking up to the sea view and smell every morning is to die for. Breakfast at their panoramic Rooftop terrace is a must! Definitely returning soon!
Stayed 1 night in Sep 2023
Response from Enthusiast Cannes Team on Oct 25, 2023
Dear guest, Thank you very much for your comment! We are delighted that you enjoyed your stay with us.We hope you will visit us soon ! Kinds regards