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Reviews of Homewood Suites by Hilton Pittsburgh Southpointe

3 out of 5
Homewood Suites by Hilton Pittsburgh Southpointe
3000 Horizon Vue Dr., Canonsburg, PA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 671 out of 1002 reviews" "
Rating 8 - Good. 218 out of 1002 reviews" "
Rating 6 - Okay. 58 out of 1002 reviews" "
Rating 4 - Poor. 31 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay, very impressed with the hotel and our room!
Stayed 1 night in Apr 2024

10/10 Excellent

Maame

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. It felt like I was in a retreat.
Stayed 2 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

8/10 Good

Tristan

Traveled with partner
Liked: Cleanliness, staff & service
Pillows were thin and lacked any support or body. Walls were also thin, so you could hear any noise from the hallway (like doors to other rooms shutting). A lot of the furniture/fixtures in our room were very worn. Pool and breakfast were great. Staff were great. Charged us a $25 “hold” that we could use for snacks in the lobby (but wouldn’t not charge it to us even though we knew we weren’t buying any snacks) that they said would be refunded after we left. Grounds outside well kept. Was an okay hotel but wouldn’t be hard pressed to go back.
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

8/10 Good

Paige

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay! The property was clean, easily accessible, and the staff was super friendly. The gym was clean and organized. The pool and hot tub were very clean. The breakfast was decent and dining area was clean and very nice! Our room was beautiful. They upgraded our room without even asking and without additional charge which was awesome! The only complaint that we had was that the mattress was super firm and not comfortable. But that’s just personal preference! Overall a great experience and would definitely stay here again!
Stayed 3 nights in Apr 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 17, 2024
Thank you for the review.

2/10 Terrible

Parabhjot, Roanoke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 12, 2024
Thank you for the review!

10/10 Excellent

Teshon

Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

6/10 Okay

Josh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Jeanne, MARKHAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Highly recommended.
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Antoinea

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lady at the front desk had a small attitude. But overall the stay was nice. Hotel was clean, very impressed with the breakfast. I thought it would have just been a muffin. But it was a full wide selection
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

10/10 Excellent

Joanne

Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Apr 4, 2024
Thank you for the review!

10/10 Excellent

Anna Mae, Allentown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here about every 3 months. For where we need to go it is a perfect location. Love the breakfast it helps thst we eat before we leave for the day. My granddaughter loves the pool and we enjoy the fire pit and eating outside in the warmer weather. Its oerfect
Stayed 4 nights in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 9, 2024
Thank you for the review!

2/10 Terrible

Celil

Short staff. Waited 20 min to check in .lineup at 8.00 pm. Tired property. Fan was loud as lawn mower, woke up all night because of it. It shouldn't have Hilton tittle
Stayed 1 night in Mar 2024
Response from Hailey Haberman Front Desk Supervisor on Mar 23, 2024
Thank you for the review.

2/10 Terrible

Laura

Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 27, 2024
Thank you for the review, what could we have done better?

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was incredibly nice, personable, and accommodating and the breakfast was good too.
Stayed 1 night in Feb 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Scott

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Laurie

Liked: Property conditions & facilities
50th
It was my loves 50th Birthday and it was amazing
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Arnold, Lords Valley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room were lovely. However, housekeeping didn’t replace missing batteries in remote and the conditioner was completely empty in the shower bottle. Little things that show lack of attention to detail.
Stayed 1 night in Jan 2024
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Rohini

Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this place. The suites are so spacious and comfortable. Easy walk across the street to bars and restaurants. Great breakfast in the morning!
Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

6/10 Okay

Kayti

Traveled with partner
Liked: Staff & service
Check in was easy and the beds were comfortable. The room needed to be dusted, specifically baseboards and the lamp. The floor around the bed didn’t appear to have been vacuumed. There were crumbs or something on the ground.
Stayed 2 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Nancy

Stayed 3 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Danny

Stayed 2 nights in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

8/10 Good

Melissa

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Love our mini suite, lovely, welcoming staff, nicely decorated front lobby, nice breakfast.
Stayed 1 night in Dec 2023

8/10 Good

Adam

Stayed 1 night in Dec 2023
Response from Hailey Haberman Front Desk Supervisor on Feb 21, 2024
Thank you for the positive review!

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and the employees. We often stay here to visit family and they always take care of us the best they can.
Stayed 1 night in Dec 2023

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this place is pretty good for the price. Room is pretty good. It’s not amazing but it’s clean and nice. Staff was super nice and friendly, breakfast has a good bit of options. The main thing is that there was zero hot water, it only ever came out cold. The other thing is that the thermostat wouldn’t change either. What it was set on is what it stayed on. Thankfully it was bearable though.
Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Stayed 1 night in Dec 2023

8/10 Good

Yvonne

Traveled with family and small children
Liked: Property conditions & facilities
The kitchenette did not have a lot of cutlery. A few stains on the furniture and carpet. The pool, sauna and breakfast were excellent.
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You can tell the hotel was nice at one point, but our room was particularly beat up and was not completely clean. The breakfast was also lacking - options were limited, food and utensils were not refilled.
Stayed 1 night in Dec 2023

10/10 Excellent

Kimberlee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to make our stay enjoyable
Stayed 3 nights in Nov 2023

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay in all areas
Stayed 3 nights in Nov 2023

10/10 Excellent

Kaelie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern and clean. Quiet.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was absolutely happy with this property. Everything about it was amazing. Highly recommend!!
Stayed 4 nights in Nov 2023

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night family getaway
The staff was friendly and the room was clean and comfortable. The breakfast was great with many options.
Stayed 1 night in Nov 2023

6/10 Okay

Laurence

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Top floor back of property reason given to wait 15 minutes for water to get hot. Third world service. Over years breakfast has fallen to mediocre. Nice location but worth only two star rating though still three star price.
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic on all points
Left the pack last year and stayed at this hotel rather than up the road. Was so pleased with my stay, convinced the rest of our sports group to stay here this year. Only a one-night stay but wish I could stay longer. Room is huge, comfortable and clean. Common areas very nice; would highly recommend in warmer seasona to take advantage of the wonderful outdoor courtyard space. Brkfast very good and fresh cut fruit and berries and real treat. The area is an upscale business complex with a few restaurants and shops right across the street. Is all walkable. Great area to go for a run. Very safe and on weekends, extremely quiet. Easy access to freeway but atop a hill so absolutely no hwy noise.
Stayed 1 night in Nov 2023

4/10 Poor

Whitney

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Dirty and cold.
The bathroom was not clean, as evidenced by the mold on the shower curtain. There was also no hot water.
Stayed 1 night in Nov 2023

10/10 Excellent

Calvert

Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice large room Easy access to hwy Close to downtown Pittsburgh
Stayed 2 nights in Nov 2023

6/10 Okay

Allan

Traveled with family
Liked: Staff & service, room comfort
OK if you like cold showers
I didn’t have hot water
Stayed 1 night in Nov 2023

2/10 Terrible

Chad

Stayed 2 nights in Nov 2023

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Only complaint was that there was no bathmat or washrags.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Morgan, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very relaxing and we had a stupendous time.We will recommend the hotel to others.
Stayed 3 nights in Nov 2023

6/10 Okay

Margaret

Liked: Cleanliness
Stayed 1 night in Nov 2023

4/10 Poor

Kristy

Traveled with group, Traveled with family
We waited over an hour room our room and room looked beat up
Stayed 1 night in Nov 2023