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The property was nice, and the staff was incredible. However, the air conditioner barely worked in the room, causing us to sweat all night. That made it kind of miserable
Pool is closed . I booked the hotel over 4 weeks ago. They decided to close the pool after my booking. I should have been notified that the pool would be closed during my stay.
Bed was comfy..suite was clean..jacuzzi was hot...breakfast was good! Great stay.
Keyauna
Stayed 1 night in Feb 2024
8/10 Good
Carl, Apple Valley
Business traveler, Traveled with partner
Feb 3, 2024
Liked: Cleanliness, staff & service, amenities
It was quiet, clean and convenient. I had a bathroom fixture that had a bulb burnt out and a TV with a white line at the top other than that, it was good.
Carl
Stayed 3 nights in Jan 2024
8/10 Good
robin
Traveled with family
Feb 2, 2024
Front desk clerk was very pleasant and helpful with directions.
robin
Stayed 1 night in Jan 2024
8/10 Good
Rachel
Traveled with family
Jan 29, 2024
Liked: Cleanliness, staff & service
It was very inconvenient that the pool was closed. I think they did this on purpose since they knew there was a lacrosse tournament this weekend.
The included daily hot breakfast was excellent! Free bottled water upon request. One elevator was down for my entire stay. Staff was friendly and very accommodating. Cleaning staff just so-so; didn't vacuum the room and only emptied wastebaskets when asked. Icky that they set up the ice bucket and glasses and the coffee maker and condiments in the BATHROOM (yuck!) but there was room to move those things into the main room. HVAC regulation was terrible. Good water pressure and hot water. We got a room with a refrigerator which was great.
Caryn
Stayed 4 nights in Dec 2023
10/10 Excellent
Daniel Arthur
Traveled with family and small children
Jan 2, 2024
Daniel Arthur
Stayed 1 night in Dec 2023
6/10 Okay
Tomeka
Jan 2, 2024
Liked: Staff & service
Disliked: Cleanliness
My room wasn't cleaned to my satisfaction upon checking in. There were sunflower seeds left inside of the heat vent in front of the window as well as the furniture in the room needed to be cleaned of crumbs. The staff was nice upon checking in. There was a line at the desk when I went to address the lack of cleanliness of the room so I just checked out.
Tomeka
Stayed 1 night in Dec 2023
Response from Kyle Z-General Manager on Jan 3, 2024
Dear Tomeka,We sincerely apologize for the experience you had at our hotel. Your review has been shared with housekeeping to address the attention to detail items mentioned in your review. We appreciate you staying with us and hope to see you again in the future should your travels return you to the area. Until then, safe travels.
The sraff was wounderful. Very accommodating to our special needs. The room was spacious and comfortable.
My only negative was the pool water was on the cool side for me.
Stayed here while on a work trip. I got in late and there was long dark hair that doesn’t resemble mine on the bed. Wallpaper peeling off the walls and the oily grime on the charging dock in my room. I don’t have unrealistic expectations of a business travel oriented hotel but the rooms here are dingy and management didn’t seem to care that I had hair on my bed. Can’t fathom why this place is rated so highly on Hotels.com.
I booked through Expedia and bought the insurance should we have to cancel for some reason. My so was admitted to a hospital for viral disease. I had documented proof he was in the hospital. Expedia denied my claim. I lost my money for the hotel as well as the extra money I spent on insurance. I will never stay at a Hampton inn again!
Mike
Stayed 1 night in Nov 2023
6/10 Okay
Patricia
Traveled with family
Nov 26, 2023
Liked: Cleanliness, staff & service
This hotel was clean and the staff was very helpful and free. That is the good news. But, the property is old and has not been updated in some time. There was no refrigerator (and yes I look in all the cabinets). The coffee maker was in the bathroom. And the bathroom had no exhaust fan. Very disappointing.
Everyone was friendly, breakfast was hot and fresh
Richard
Stayed 1 night in Nov 2023
4/10 Poor
Tom, Budd Lake
Traveled with family
Nov 5, 2023
Disliked: Staff & service
Very old property and serious need of renovation
Tom
Stayed 2 nights in Oct 2023
8/10 Good
Ryan
Oct 29, 2023
Liked: Cleanliness
The service was top notch
Ryan
Stayed 2 nights in Oct 2023
6/10 Okay
Julio
Traveled with family
Oct 17, 2023
Liked: Staff & service
If you are looking for a quiet and relaxing night definitely don’t stay here. Very busy hotel with people partying and kids running around. Location is convenient, but not worth the cost of not getting a good nights sleep.
Julio
Stayed 3 nights in Oct 2023
6/10 Okay
KATHY
Traveled with family
Oct 15, 2023
Disliked: Cleanliness
Didn’t like that you had to request cleaning services, mold in tub and outlet in bathroom kept blowing and had to reset.
KATHY
Stayed 2 nights in Oct 2023
10/10 Excellent
Nicole
Traveled with partner
Oct 14, 2023
The hotel was an ok place. the bed was very uncomfortable it was hard. Other then that it was fine they had a hot and cold breakfast in the morning and they had a to go bag for an option if you were in a hurry. I thought that was very nice