Ratings based on 626 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Southern Maryland
Perfect couples paradise!!Posted Mar 28, 2015
We stayed at the Castle, and it was breathtaking. From the ocean view and our private pool 5 days wasn't long enough. Room service was always within 30 minutes, and food was excellent. All the restaurants were excellent also. Casabella, has amazing omlets, and The Wok was our favorite for dinner. Every evening while we were out the staff decorated our bed with beautiful petals as we were celebrating our 5 year anniversary, and they also surprised us with a cake and a banner on our door! It was most memorable.
by A verified travelerfrom ny staten island
dissappointing BeachPosted Mar 27, 2015
Cons: more variet if deserts more food selection
Location: never left
way overated rooms in castle old outdated big castle waste of space
by A verified travelerfrom New York
Beautiful place, nice amenitiesPosted Mar 27, 2015
Pros: Beautiful landscape, clean rooms, nice ambience.
Cons: The service (especially room service requests, such as towels or repairs)
Location: The location is great - right on the beach and 20 min ride from the airport.
My boyfriend and I went for a 4-day vacation in March 2015. The experience was mixed; the resort is as beautiful as on the photos, the pools are very nice and clean, the staff is friendly. But the service is unfortunately not very good. We did not have towels in our suite when we arrived, so I called front desk and asked for the towels. And called again in three hours. Still nobody came, so the next morning we had to go to the front building for those towels... Or we asked to restock the minibar with water and it took two requests and 36 hours. There are several restaurants which are open daily and the food is very good.
for Everyoneby A verified travelerfrom New York
March 17-24 2015Posted Mar 26, 2015
Pros: Everything was great. Definitely a 5 star in our books.
Cons: Need bicycles to get around, that would be great fun and exercise.
My husband and I had a Junior suite and it was perfect for view of sunrise. Room 2043. Martin, Damaray, Emilio, Juan. Martha, Margarita and all the rest, The Bar Tenders and the Fun Staff and towel guys is LG, Fiera, Woody, and more. Cant remember everyone, The food was DELISH, our favorite was the Steakhouse. Buffet breakfast was wonderful, so many choices, the omelet station was so good and he made the best. Will return, we met the nicest people and learned some Spanish too. Great volleyball game, ping pong. The Frozen Cosmos were the BEST!!!!!!!!!!!! A little tough with the seaweed but manageable to get thru if you get far enough.
for Everyoneby A verified travelerfrom Fort Lauderdale
Our expectations were exceeded.Posted Mar 23, 2015
A great 5 days vacation. First, the resort is far enough away from the airport not to hear air traffic but close enough for a quick cab ride to the resort - probably around 20 minutes ride. Second, a beautiful setting on the ocean with well kept grounds with buildings spread out over a large area that gave us a sense that there were considerably fewer guests even though the resort was at capacity. Third, we had a number of options for swimming, a number of pools with different settings and ambiance (we spent most of our pool time at the adults only pool); meals, with a number of restaurants; and activities, buggy rides, zip lining, bike rides, gym, golf and so. Fourth, and perhaps this was what really made our vacation, wonderful staff with wonderful dispositions - Juan at the front desk, Francis at the bell stand, Alba and Conan who were restaurant hostesses and Yail a great barman.
for Everyoneby A verified travelerfrom Saint Louis, MO
Another AWESOME Vacation!Posted Mar 22, 2015
Pros: Everything! It was a wonderful vacation.
Cons: Making guests aware of all that is available to them during their stay (spa and pool in the castle)
This was our 2nd visit to The Sanctuary and can't wait to return for our 3rd! Everything about it was PERFECT!! The atmosphere is beautiful, the food is delicious, the staff is friendly and ready to please. It is a first-class resort that can't be topped. The way the resort is set up, it can feel you are one of few guests because there are so many secluded areas. The staff was excellent. From check-in to check-out, they were there to please and make sure your trip was top-notch. Hector went out of his way to get us to town and Conan's great personality and wonderful hospitality was always a pleasure to see at the restaurants. On our last night, she made last minute arrangements for my husband and I to eat at the Pan-Asian restaurant at the Teppanyaki table to celebrate our last night. Any negative reviews you may read, ignore them. The only conclusion I can come to is they are not pleasable. Our 2nd stay was even better than the 1st and have no complaints. Book your trip and you will NOT be disappointed!
for Everyoneby A verified travelerfrom Toronto, ON
beautiful, clean & comfortable to stayPosted Mar 21, 2015
My family just came back from this resort. I will highly recommend this resort to my friends. Foods are various to choose. Fruits are fresh and colorful. Staff are all friendly and polite. Everything gave us impressive. My two sons enjoyed the swimming pool and foods there. Don't hesitate to book this resort. You won't regret!
for Everyoneby A verified traveler
Beautiful hotel. Food not so goodPosted Mar 21, 2015
Pros: Liked the pool and beach area. The breakfast buffet was good.
Cons: Improve the quality of the food and the attentiveness of the staff.
Everyone at the hotel was very nice and the pool area was beautiful and the rooms were nice. The only issues we had was that the food and service at each of the restaurants was mediocre at best.
for Everyoneby A verified travelerfrom ga
Beautiful and luxuryPosted Mar 18, 2015
Pros: Cleanliness, landscaping
Cons: Employees checking in and out of hotel to understand and speak English better
Location: Several excursions, about 30 minutes from airport
Very,very nice with beautiful surroundings. Good food in 5 restaurants. Some language problems
by A verified traveler
Beautiful resort with disappointing food.Posted Mar 17, 2015
Pros: The grounds and architecture. Very clean and beautiful!
Cons: The food!
Our room was supposed to be "Ocean view". We could not see the water what so ever. The food was far from a 5 star rating! Most all of the workers were very friendly! Jose and Virginia and the rest of the staff at the Blue Marlin were the very best and friendliest! The beach is small and not what we had hoped. We enjoyed the public beach much more than our resort beach. It is a beautiful, clean resort. Just needs improvement where the food is concerned. Also~ Room service is horrific! The food was not only terrible but we ordered dinner one night and after an hour and a half, we had still not gotten our food.