Reception
Check availability

Reviews of The Simon Hotel Sydney

3.5 out of 5
The Simon Hotel Sydney
380 Esplanade, Sydney, NS

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1000 reviews" "
Rating 8 - Good. 291 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

BARBARA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous
Stayed 1 night in Apr 2024

8/10 Good

Brenda L

Traveled with partner
Liked: Cleanliness, staff & service
Needed a place to stay for a couple of days while work was being done on our house. Hotel and staff were good but parking was a joke. Payed $15.00 per night but the gates were up the whole time so others used the parking for free.
Stayed 2 nights in Apr 2024

6/10 Okay

Keith

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is ranked well but my experience was not good. Room at no heat when it was -2 outside. Called and told heat was turned off this time of year, mid April. They gave us a small heater and then I was told rooms get to warm when heat is on. Then night manager called to ask if I needed another heater and he informed me the HVAC is being replaced. Slept in the bed with clothes and jacket on, got in the shower in the morning and no hot water. Agree it is probably a nice hotel but I didn’t experience that. Not sure what the issue was but no heat and hot water is not good. Decided to check out very early so my family could warm up in the car. Hotel took $50’off the bill. I found the staff friendly but got different answers on why heat was off. Although I won’t return to Simons it could have just been a bad maintenance issue, regardless they should not be letting booking go with no heat or hot water.
Stayed 1 night in Apr 2024
Response from Courtney on Apr 17, 2024
Hi, I am so sorry to hear about your experience. I have passed this along to maintenance to have a look, I do hope you will give us another chance.

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome new renovations and upgrades to all rooms. Good restaurant for breakfast.
Stayed 2 nights in Apr 2024
Response from Courtney on Apr 17, 2024
Thank you so much!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Courtney on Apr 17, 2024
Thank you for staying with us!

8/10 Good

Vanessa

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
A hotel that is decent and cost effective - the only reason I stay here.
Stayed 2 nights in Apr 2024
Response from Courtney on Apr 17, 2024
Thank you!

10/10 Excellent

Fiona

nice room, friendly stafg
Stayed 1 night in Apr 2024
Response from Courtney on Apr 17, 2024
Thank you so much!

10/10 Excellent

Kevin

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying since the property was renovated. Everything was excellent. The renovations have the place looking fantastic. Look forward to coming back for another stay.
Stayed 1 night in Mar 2024
Response from Courtney on Apr 8, 2024
Thank you! We look forward to having you again!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spot with lovely staff!
Stayed 1 night in Mar 2024
Response from Courtney on Apr 8, 2024
Thank you!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean & quiet
Stayed 1 night in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

8/10 Good

Wade

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful. Towels were from a 1 star hotel.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 27, 2024
Thank you, we have been looking into new towels for the comfort of our guests and they should be here soon!

6/10 Okay

Ron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were given a room that had an adjoining room. We could hear people talking until the early hours of the morning. We had a 5am flight out and had very little sleep. We would stay at the hotel again if we did not have a adjoining room.
Stayed 1 night in Mar 2024
Response from Courtney on Mar 27, 2024
So sorry about the noise you could hear from your room. I have made a note that you would prefer not to be in these rooms. Hope to see you again soon,

6/10 Okay

Travis

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Courtney on Apr 17, 2024
Thank you for staying with us!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

Neal

Stayed 1 night in Mar 2024
Response from Courtney on Apr 8, 2024
Thank you,

10/10 Excellent

chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean
Stayed 2 nights in Mar 2024
Response from Courtney on Mar 27, 2024
Thank you, see you again soon!

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could walk to the arena and restaurants
Stayed 2 nights in Mar 2024
Response from Courtney on Mar 27, 2024
Thank you,

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great food at the restaurant the room was clean bed was comfortable I wish the bathroom had a jet tub
Stayed 1 night in Mar 2024
Response from Courtney on Mar 27, 2024
Glad you enjoyed your stay!

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great design and comfort
Stayed 1 night in Mar 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

8/10 Good

Fathima Nazeefa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot
Stayed 1 night in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations are still underway but seem to be mostly done. Our suite was renovated and while it was nothing over the top it looked nice and was quite comfortable. Good view down the harbour. The black out blinds are really great. Staff is very friendly and outgoing. We ate in the restaurant 3 nights and it is a comfortable place with good service. Try the seafood chowder--it is on the starters menu but it is a hearty delicious meal. All in all a good centre town location, on the water, quiet.
Stayed 5 nights in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you so much, we hope to see you again soon,

6/10 Okay

Faizalkhan

Traveled with family
Liked: Cleanliness, property conditions & facilities
The property was good but off season the pricing of the hotel a bit expensive.
Stayed 1 night in Feb 2024
Response from Courtney on Apr 17, 2024
Thank you for staying with us!

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just would be nice to know it’s $15 a night for parking on top of room price
Stayed 3 nights in Feb 2024

8/10 Good

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just would be nice to know its $15 a night for parking
Stayed 2 nights in Feb 2024
Response from Courtney on Apr 17, 2024
Thank you for staying with us!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Courtney on Apr 17, 2024
Thank you!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

Ellen, Kentville

Stayed 2 nights in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

Donna

Liked: Cleanliness, property conditions & facilities
Clean, friendly staff
Stayed 1 night in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

8/10 Good

Yuanzuo

Liked: Cleanliness, staff & service, property conditions & facilities
new
Stayed 1 night in Feb 2024
Response from Courtney on Apr 17, 2024
Thank you!

6/10 Okay

Laura

Traveled with partner
Liked: Cleanliness, staff & service
The room was beautiful & food from Trio was delicious. But unfortunately there must have been about 50 children running up and down the hallways at night time and early morning being extremely loud; which was a disappointment and ruined the rest of my stay.
Stayed 2 nights in Feb 2024
Response from Courtney on Mar 27, 2024
So sorry about the inconvenience, please call us at the desk anytime you have any concerns and we will be happy to address them, hope to see you again soon,

8/10 Good

John

Traveled with partner
Was not aware that parking was extra until check in, not impressed. Room was clean and comfortable but had to get heat adjusted, too hot. Very difficult to turn on shower, had to get assistance, and water was very discoloured.
Stayed 2 nights in Feb 2024

10/10 Excellent

leena

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay option,
Stayed 3 nights in Jan 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

Juanita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my suite,its beautiful well worth the money.im very happy with the quiet.
Stayed 1 night in Feb 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

Kerrielynn, dartmouth ns

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Courtney on Mar 27, 2024
Thank you, hope to see you again soon,

8/10 Good

WEI, MARKHAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
need pay for parking,it's no good
Stayed 1 night in Jan 2024

6/10 Okay

Larissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room itself was wonderful, perfect for kids with the separate rooms with lots of space. Our ironing board broke upon use. Turning the corner to go to the bathroom the shelf above the toilet sticks out a little too far and three out of five of us hit our heads on it entering the bathroom. Leaving we had to pay for parking which was a bit of a disappointment after breakfast was not continental and a quite over priced. Overall the staff was friendly and the rooms were decent.
Stayed 1 night in Jan 2024
Response from Courtney on Mar 27, 2024
Thank you, we have fixed the towel racks in the suites!

2/10 Terrible

Matthew

Stayed 2 nights in Jan 2024
Response from Courtney on Mar 27, 2024
Thank you for your review, if you would like to discuss your stay further please call us at the hotel directly,

10/10 Excellent

Ryan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. Very clean and great rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Courtney on Mar 27, 2024
Thank you! Hope to see you again soon,

10/10 Excellent

paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Should'n have to pay for parking like every other hotel and motel. That's my only complaint.
Stayed 2 nights in Jan 2024

10/10 Excellent

virginia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, friendly staff. Convenient handicap parking option. Thank you!
Stayed 1 night in Jan 2024

6/10 Okay

Greg

Stayed 4 nights in Jan 2024
Response from Courtney on Apr 17, 2024
Thank you for staying with us!

8/10 Good

Natasja

Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Elise

Traveled with partner
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

George

Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thank you,

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, warm staff whonwere happy to help with any issue that arose
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thank you, our staff is amazing!

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and comfortable
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thank you,

10/10 Excellent

Jason

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing and I will definitely stay again. The staff were very friendly and professional. The rooms were very large and clean
Stayed 1 night in Jan 2024
Response from Courtney on Jan 16, 2024
Thank you! The staff here are top notch!

8/10 Good

Jamie

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Courtney on Jan 16, 2024
Thank you!