Thank you so much for your kind revue, I hope you will join us again soon!

Hi Jeanine I am so sorry to hear your stay was not as good as expected due to the lack of hot water, I am so sorry to hear this. I have gone ahead and awarded you 10,000 points to your IHG rewards account

Dear Chanderbhan,Thank you for the wonderful review! We're thrilled to hear that your experience at Holiday Inn Cape Cod-Falmouth met your expectations. Looking forward to welcoming you back soon!

Dear Lauren,Thank you for sharing your feedback. We're sorry to hear that your stay didn't fully meet your expectations. We'd love to hear more about your experience so we can improve. Please feel free to reach out to us directly.

Dear Mary Jane,Thank you for sharing your feedback regarding your recent stay at the Holiday Inn Cape Cod-Falmouth. We're glad to hear that your overall experience was positive, but we understand your concerns about the breakfast options and pricing. We strive to provide a variety of choices and competitive prices, and we will certainly take your comments into consideration as we continually work to improve our services. We appreciate your business and hope to welcome you back soon for an even better experience.

Thank you so much for the great review! We hope you will visit us again soon!

Thank you so much Tomecca, please come stay with us again soon!

Wow, Thank you so much for the kind words. Please join us again soon!

Thank you so much Donna!!!! Please come back again soon

Thnak you Eric, We hope you will stay with us again soon!

Hi Douglas, I am sorry to hear you did not enjoy your stay, is there anything we can do specifically to improve the facilities for the future?

Dear Gary,Thank you for the fantastic 5 out of 5 rating on Expedia! We're thrilled to know you enjoyed your stay at Holiday Inn Cape Cod-Falmouth. Your satisfaction is our top priority, and it's wonderful to hear we met your expectations. We look forward to welcoming you back soon!

I am so glad to hear you enjoyed your stay! We look forward to having you back again soon :)

Dear Catherine,Thank you for taking the time to share your feedback regarding your recent stay at Holiday Inn Cape Cod-Falmouth. We sincerely apologize for the issues you encountered in your room, including the cleanliness concerns you have described. This is certainly not the standard we strive for, and we are disheartened to hear about your experience.Please know that your comments have been shared with our housekeeping and maintenance teams to ensure that the issues you mentioned are promptly addressed and rectified. Our guests' comfort and satisfaction are of utmost importance, and we regret that we fell short in this instance.Regarding the refund, we understand your frustration and would like to discuss this matter further with you to find a more satisfactory resolution. We value your feedback as it helps us improve our service and guest experience.We hope that you will consider giving us another chance to provide you with the high-quality stay you expect and deserve from Holiday Inn. Please do not hesitate to reach out to us directly to discuss any additional concerns or if there is anything we can do to make your next stay more comfortable.

Thank you for your kind review, we hope you will be back again soon

We do have an alert on Expedia regarding the closure of the pool and the restaurant. We are sorry to hear that this was not known to you prior to your booking.

I am so sorry to hear that you did not enjoy your stay with us. We are getting ready for a renovation, as you can understand it will be a huge undertaking and take quite a bit of time. We hope the next time you come to Falmouth you will be able to enjoy a refreshed and renovated property!

I am so sorry to hear about your disappointing experience. We do keep luggage carts at each of our 4 entrances, they are not at the lobby as we expect guests are likely to park at the closest entrance to their rooms. I am sorry to hear you had an issue with your room key, we actually have brand new locks on everydoor, these RFID card locks were installed in August! We have brought your concerns regarding the Keurig to our housekeeping department as these should be thoroughly cleaned between every stay! While our rugs are relatively older, they are shampooed weekly, and cleaned during every shift, I am sorry that this affected your stay negatively and I hope you will give us another chance in the future.

Dear Simon,Thank you for sharing your thoughts on your recent stay at the Holiday Inn Cape Cod-Falmouth. We appreciate your feedback.We acknowledge your observation that our hotel is showing its age. We understand that maintaining a fresh and modern environment is crucial, and your comments will be taken into consideration as we continually work to improve our property.Your feedback is invaluable, and it assists us in making enhancements to provide a more enjoyable experience for our guests. We hope you'll consider staying with us again in the future, and if you have any further comments or questions, please do not hesitate to contact us directly.

Dear Dana,Thank you for sharing your recent experience with us, although we are genuinely disappointed to hear about the challenges you encountered while trying to adjust your reservation due to unforeseen circumstances.We apologize for the frustration and inconvenience you experienced with online agent and the customer service call. Your feedback is important, and we take it seriously. We will review the issues you mentioned to ensure that we improve our services and communication to better assist guests in similar situations.We understand that unexpected traffic delays can be frustrating, and we regret that we couldn't accommodate your request to change your reservation to a closer hotel. We always aim to provide flexible solutions whenever possible, and we are sorry that this was not the case during your recent interaction with us.If there's anything else you would like to discuss or if you have any further feedback, please feel free to reach out to us directly. We appreciate your patience and understanding in this matter.We hope you'll consider staying with us in the future and give us another opportunity to provide you with a more positive experience.

Dear Tanya,Thank you for sharing your feedback following your recent stay at the Holiday Inn Cape Cod-Falmouth. We appreciate your input, and we apologize for the inconveniences you encountered during your visit.We regret that our pool was temporarily out of order during your stay. Please accept our apologies for any disappointment this may have caused. Our team is working diligently to have it back in working order as soon as possible.We also apologize for the musty smell in your bathroom and the issue with the running toilet. Your comfort is important to us, and we will address these matters with our housekeeping and maintenance teams to ensure they are resolved promptly.Your feedback is invaluable as we continue to improve our guest experience, and we hope that you will consider staying with us again in the future. We are committed to making your next visit more enjoyable.Once again, we apologize for any inconveniences you encountered, and we appreciate your feedback.

Dear Jeffery,We appreciate you taking the time to provide feedback about your recent stay at the Holiday Inn Cape Cod-Falmouth. We sincerely apologize for the dissatisfaction you experienced during your visit.It is disappointing to hear that your stay did not meet your expectations. We are currently in the process of renovations to improve our facilities, and we apologize if this impacted your experience.Your comments about the room, bathroom, and overall condition of the property are important to us, and we will use them to continue our efforts in enhancing the guest experience.We understand your frustration regarding the pricing, and we strive to offer competitive rates for the quality of accommodations we provide. We appreciate your feedback on this matter.We hope you might consider giving us another opportunity to serve you in the future and provide a more enjoyable stay. Your satisfaction is important to us, and we are committed to making improvements based on your comments.Once again, we apologize for any inconveniences you encountered, and we thank you for sharing your feedback.

Dear GENALYN,Thank you for taking the time to leave a wonderful 5-star review following your stay at the Holiday Inn Cape Cod-Falmouth. We are thrilled to hear that you had an enjoyable and comfortable experience during your short retreat.We appreciate your positive comments about our location, which is indeed convenient for exploring attractions and shopping in the area. We are also delighted that you had the opportunity to stay in one of our newly renovated rooms, and we hope you found it to be comfortable and inviting.Our team works diligently to ensure our guests' needs are met, and we're glad to hear that you found our staff to be helpful.While we are currently undergoing renovations, including our pool area, we look forward to having it completed by next year, providing an even better experience for our guests.Thank you for choosing the Holiday Inn Cape Cod-Falmouth, and we hope to welcome you back for another relaxing retreat in the future.

thank you Mark!

Dear Michael,Thank you for taking the time to share your feedback following your recent stay at the Holiday Inn Cape Cod-Falmouth. We appreciate your input, and your comments help us improve our services.We're pleased to hear that you found our location to be convenient. Cape Cod offers a beautiful setting, and we're glad you were able to enjoy it.Your feedback is valuable to us, and we are committed to enhancing our guest experience. If you have any specific suggestions or comments that could help us improve, please feel free to share them.We hope to have the opportunity to serve you again in the future, and we strive to make your next stay even more enjoyable.

Dear Jennifer,I want to express our sincerest apologies for the extremely disappointing experience you encountered during your attempted stay at the Holiday Inn Cape Cod-Falmouth. Your feedback is deeply concerning, and we are genuinely sorry for the inconvenience and frustration you endured.The issues you described regarding the cleanliness, non-functioning amenities, and overall condition of your room are entirely unacceptable, and we deeply regret that you had to experience this. This is not representative of the high standards we aim to provide to our guests, and we will immediately address these concerns with our housekeeping and maintenance teams.We understand that this experience greatly impacted your special weekend getaway, and we are truly sorry for the disruption it caused. We apologize for any inconvenience you faced while attempting to switch rooms and for the extended wait times you experienced while contacting hotels.com.Regarding the refund, we recommend reaching out to hotels.com directly for assistance, as they handle reservations and financial matters. However, we will also follow up with our own records to ensure that proper communication took place.We deeply regret that your experience has led you to this decision, as we value your loyalty and the trust you placed in us. We hope that you will reconsider and give us the opportunity to provide you with a far more pleasant stay in the future.Once again, we apologize for any inconveniences you encountered, and we appreciate your feedback as it helps us improve our services.

Dear Helen,I want to extend our sincerest apologies for the unsatisfactory experience you encountered during your recent stay at the Holiday Inn Cape Cod-Falmouth. Your feedback is deeply concerning, and we take your comments seriously.The issues you described regarding the condition of your room, particularly the stickiness on the outside, are entirely unacceptable. This is not reflective of our usual standards, and we apologize for any discomfort this may have caused you.Our housekeeping team is dedicated to providing clean and comfortable accommodations, and we will address this matter immediately to ensure that such issues do not recur in the future.Your feedback is invaluable as we work to enhance our guest experience, and we appreciate you bringing this matter to our attention. We hope that you will reconsider and provide us with an opportunity to serve you better in the future.Once again, we apologize for any inconveniences you encountered, and we thank you for your feedback.

Thank you so much for your response Ashley.

These two alerts (pool and dinner) are listed on Expedia under renovations and closures. I do apologize that this was not properly disclosed.

Hi Blanca, I am so sorry to hear you did not have a great stay with us. Unfortunately, this hotel was built in the early 70s and we inherited the stpes between the levels of the hotel. We have brought in multiple engineers but have not found a solution at this time. I do apologize

Dear Deniz,Thank you for taking the time to leave a rating following your stay at the Holiday Inn Cape Cod-Falmouth. We appreciate your feedback, and your satisfaction is important to us.If you have any specific comments or suggestions that can help us improve our services, please feel free to share them. We are dedicated to enhancing the guest experience and value your input.

We are so sorry to hear you did not enjoy your stay, please let me know what specific things you encountered so I may address with the team.

Yes, unfortunately, we have a major maintenance issue with our pool which was unforeseen, we are doing our best to get this repair done as quickly as possible.Our restaurant has been closed for the year due to staffing concerns, we hope to have this open in the future.We apologize for the affect this had on your stay.

Dear Kristin,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Cape Cod-Falmouth. We genuinely apologize for the inconveniences you encountered during your visit, and your comments are crucial in helping us improve our services.We deeply regret that the room you initially received did not meet your expectations due to issues with cleanliness and maintenance. This is not reflective of our usual standards, and we apologize for any discomfort you experienced. Rest assured, we will address these concerns promptly with our housekeeping and maintenance teams to prevent such issues from occurring in the future.We appreciate your recognition of our staff's efforts in resolving the issues and ensuring you had the necessary amenities. Their dedication to our guests is highly valued, and your kind words will be shared with them.Regarding any potential refund or compensation, we recommend reaching out to our reservations or management team directly to discuss this matter further. We understand your frustration, and we take your comments seriously as we work to enhance our guest experience.We hope that you will reconsider and provide us with another opportunity to serve you in the future. Your satisfaction is important to us, and we are committed to making your next stay more enjoyable.Once again, we apologize for any inconveniences you encountered, and we appreciate your feedback.

Dear Lily,Thank you for taking the time to leave a rating following your stay at the Holiday Inn Cape Cod-Falmouth. We appreciate your feedback, and your satisfaction is important to us.If you have any specific comments or suggestions that can help us improve our services, please feel free to share them. We are dedicated to enhancing the guest experience and value your input.

Hi Judith, we are so sorry to hear about your disappointment, we had an emergency situation with our pool and needed to shut it down in order to fix the issue. What started as a very quick easy fix has turned into an extended difficult project. This was not planned and was a safety concern. We are doing our very best to get this back up and running right away!

I am so sorry to hear you were dissatisfied with your stay. Are there any specific issues we can address with our team?/

Thank you for your 5-star review!

Thank you for your feedback, we hope you will return again soon.

Dear Angela,Thank you for taking the time to share your experience at the Holiday Inn Cape Cod-Falmouth. We are committed to delivering exceptional service and are sorry to hear that your stay did not fully meet your expectations.We would greatly appreciate it if you could provide us with more details regarding your experience. Your feedback is invaluable in helping us improve and ensure that future stays are more enjoyable for you and all our guests.We hope to have the opportunity to welcome you back and deliver a five-star experience.

We are so happy you enjoyed your stay. I have reported your concerns about the remote to our housekeeping and maintenance team and we are going to begin using the single use covers again for additional protection. Thank you for the feedback!

Dear Daneisha,Thank you for taking the time to review your recent stay at our hotel. We're glad you chose to stay with us but are concerned to see that we only earned a 3 out of 5 rating from you.We strive for excellence and would appreciate any specific feedback or suggestions you might have that could help us enhance our service. Understanding where we fell short during your stay will assist us in making necessary improvements.We hope you will consider staying with us again, giving us the chance to provide you with a better experience.

Thank you for your feedback, in the summer on the Cape, especially during a rainy season mold can appear incredible quickly and we do our very best to remedy the matter as soon as possible. We are going to take care of this issue right now, thank you for bringing it to our attention.

We are so sorry that your stay was not 5 stars. Can you please let us know what we can do better in the future?

We have resolved, thank you for the feedback

Dear Salim,Thank you for your review and for bringing these concerns to our attention. We are pleased to hear that you found our location convenient, but we are truly sorry to learn about the issues you faced with the cleanliness of your room, the absence of a fan, and the broken safety lock on the door.Your comfort and security are our top priorities, and it is clear we did not meet our usual standards in your case. Please rest assured that we are taking your feedback seriously and have already addressed these concerns with our housekeeping and maintenance teams to ensure they are not repeated.We understand how these aspects could have significantly impacted your stay, and we apologize for any discomfort or inconvenience caused. We hope you will consider giving us another opportunity to provide you with the high-quality service and accommodation that Holiday Inn Cape Cod-Falmouth is known for.Please feel free to contact us directly if you wish to discuss this matter further or if there is anything else we can do to make this right.

Thank you for your kind feedback!

I'm sorry to hear that you had a disappointing experience at the hotel. It can be frustrating when a place doesn't meet your expectations, especially when it comes to cleanliness and value for the price paid.If you feel comfortable doing so, it's always a good idea to provide feedback to the hotel workers and management about your experience while you are there. They may appreciate the opportunity to address any concerns and improve their services. We do appreciate your feedback and will use this to create a better environment moving forward

Dear John,Thank you so much for your fantastic review and the 5 out of 5 rating following your recent stay at our hotel! We are thrilled to hear that your experience with us was enjoyable and met your expectations.Your positive feedback is a great source of motivation for our team, who work hard to ensure that each guest has a memorable stay. If there was any particular aspect of your stay that stood out, we would love to hear more about it.We look forward to welcoming you back to the Holiday Inn Cape Cod-Falmouth on your next visit. Thank you again for choosing us for your accommodations.