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Reviews of Monterey Motel

2 out of 5
Monterey Motel
410 East Monterey Ave, Wildwood Crest, NJ

Reviews

7.8

Good

Rating 10 - Excellent. 88 out of 263 reviews" "
Rating 8 - Good. 96 out of 263 reviews" "
Rating 6 - Okay. 42 out of 263 reviews" "
Rating 4 - Poor. 17 out of 263 reviews" "
Rating 2 - Terrible. 20 out of 263 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Good location, grumpy motel manager
The motel was more modern than most wildwood motels. Overall, very clean and the maid service was friendly. However, the room smelled like mold. There were dryer sheets hanging from the vents. Lastly, the hotel manager was grumpy. I hate to write anything negative about people because I am also in customer service and try to give people the benefit of the doubt. But in the 5 days we were there, she was grumpy all those days!
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
The location is great - right on the beach - and it was nice to have a full bedroom plus the pull-out and a kitchenette. That said, the lack of anything but a single towel rack surprised me - after all, everyone has wet items to manage while at the beach. I am not sure how different the rooms are, but in ours, it felt like the furniture was jammed in and purchased one piece at a time rather than planned to fit the space or look good together.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk unfriendly. Never smiled once. Housekeeper walked into my unit. I had my do not disturb sign on my door handle. Room was very dusty. AC went in & out. Loved the room size & that it had a kitchen. Staff needs to be more friendly & housekeeping shouldn't just walk in your room without knocking first. I was getting up to answer the door& he was walking right in. Property itself was beautiful & quiet.
Stayed 3 nights in Aug 2019

10/10 Excellent

Taryn

Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
very clean and beautiful apartment but we had a leak in the ceiling from the AC unit since the day we checked in, we reported it and was never fixed, management didn’t even seem to care, a piece of fake ceiling fell on the kitchen (luckily the kids were not around) it was replaced and then it got wet again and fell a second time. we had that situation the 4 days of our staying and weren’t offered a discount, an apology, and not even extra towels to clean the mess it was causing (even thou i asked for extra towels several time), the front desk lady was racist, but her staff was very kind and friendly. if she gives you room 103 don’t take it unless the leak in the kitchen is fixed.
Stayed 3 nights in Aug 2019
Response from roeroe on Aug 13, 2019
Sorry for your inconvenience but the serviceman was there everyday you were here and the maintenance man was in your room trying to contain the leak. As for extra towels you were given plenty and the extra day you were offered but did not want to pay the rate. The rest of your complaint is completely unfounded and unfair to play the race card when you know there was nothing of the sort.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Dawn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beds very uncomfortable- believe we had the only non renovated room on the property - appliances visible rust Property nice otherwise
Stayed 3 nights in Jul 2019
Response from roeroe2562 on Jul 16, 2019
Thank you for your review. We will be passing these remarks onto the owner, as I am sure you are aware they are all individually owned.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming motel right on the beach. This is not a new property, but the people are friendly, it has a pool, and games. My room had a full refrigerator, microwave, kitchen and separate suite area. A good value. The woman who is at the front (owner?) is very knowledgeable about the area.
Stayed 3 nights in Jun 2019
Response from roeroe on Jul 2, 2019
Thank you for your kind words, we hope to see you in the future

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from roeroe on Jun 10, 2019
Thank you for your kind words.

8/10 Good

James b

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay
First night we checked in a/c didn't work..sweat all night..in morning maintenance came found breakers turned off..fixed after that...stay not bad...lots of rules restrictions for all guests..noice.. sitting outside..etc.. had 8 guests..all beds full..slept on pull out couch (sucked)...keep in mind all units are condos and individually rented out...desk clerk was nice....place needs to be modernized. Traveled with wheelchair bound parent .no ramps..no ada showers..no ada handicap accessible anything .had to carry her up 2 steps from parking area and had ground floor room..( 2 bdrm kitchenette)..would probably more recommend for older people more than younger family with children...not ada compliant at all..but keep in mind..all individually owned units..access to beach area.. perfect...not to far from activity etc.. over all was enjoyable
Stayed 5 nights in May 2019
Response from roeroe on Jun 4, 2019
thank you for your incites and suggestions. We hope you arrived back in New Mexico safe and sound.

10/10 Excellent

JenHussey, Red Bank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We rebooked another trip before we left. Check in was a breeze and the staff were friendly And funny. We had an ocean from room it was a beautiful thing to wake up and walk out to the ocean view. Super relaxing and enjoyable
Stayed 2 nights in May 2019
Response from roeroe on Jun 4, 2019
Thank you for your kind words and we will see you soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Quiet and it’s right next to the beach. Clean room and pool. Very family friendly.
Stayed 3 nights in May 2019
Response from roeroe on May 28, 2019
Thank you very much for your kind words, all to often we only hear the negative.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2018
Response from roeroe on Apr 15, 2019
thank you, we appreciate your review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect seaside motel for a chill weekend
This little Motel is a gem! The rooms are nice and clean with brilliant views of the ocean. the kitchenette was well stocked and everything worked as expected, I made use of it to cook some local scallops. I loved my time there and can't recommend it enough.
Stayed 1 night in Sep 2018

8/10 Good

Linda, Hewitt, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We LOVE staying here. We've stayed here over 20 years. LOVE being right on the ocean & their pool is heated so you can enjoy it into the fall. We used to go with a bigger group which we miss but also enjoy our smaller group now. Just so much fun together. So many wonderful memories!
Stayed 2 nights in Sep 2018

6/10 Okay

Richard

Mostly Good, Some Not So Much
Our room was spacious and clean. There are actually several rooms. You enter into a family room with a sturdy table and chairs, a sofa and the only TV. The bedroom has a door and two double beds. Mattresses were not as comfortable as most hotel/motels. On the plus side, there's a kitchenette with full size fridge, small microwave, sink and dishes/silverware. The bathroom is very small and we had to cover the window above the shower since it faced the window in another building and was clear glass. The staff was very nice. No hairdryer, ironing board, iron or shampoo/conditioner. One of the staff loaned us her own hairdryer! As I said, nice people. Easy walking distance to the shore, which has a huge sandy area that's kept clean.
Stayed 3 nights in Sep 2018
Response from m on Sep 18, 2018
Thank you so much for your kind words.

8/10 Good

MARIANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from m on Sep 18, 2018
Thank you

6/10 Okay

Dirk, Pa

Disliked: Cleanliness, property conditions & facilities
Very dated rooms that need major over haul. Great location
Stayed 3 nights in Aug 2018
Response from m on Aug 21, 2018
Thank you for your input, we are trying to get the individual owners to upgrade and reviews such as yours will help.

8/10 Good

Jennifer

Cute rooms, perfectly located, nice neighborhood!
Stayed 7 nights in Aug 2018
Response from m on Aug 21, 2018
Thank you for your kind words

4/10 Poor

Kim, Reedsvillen pa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The property was nice and rooms were nice but manager waant people friendly. Will never go back there. Felt like a prison giard was watchungour every move. Complained too much.
Stayed 6 nights in Jun 2018
Response from m on Aug 16, 2018
sorry you felt this way but our manager is responsible for everyone safety and so she can often be perceived as being unfriendly when in fact she is just being cautious.

4/10 Poor

Verified traveler

Nice place except for management
We had two bedrooms, 3 beds plus pullout sofa, so room was comfortable. Kitchen was well stocked with plates and utensils and clean. Grandchildren enjoyed the pool, except closing at 8:30 seemed pretty early for a vacation spot. Pool staff, housekeeping and front desk staff were pleasant and helpful. I would have gladly given this location a 4 - 4.5 rating except the manager was miserable. I heard her yell at kids, chewed out an employee right out where anyone could hear and really quite cold when you asked a question or requested something. I probably would consider returning if we needed that big of a room but if I could get by any place else I would not.
Stayed 5 nights in Jul 2018
Response from m on Aug 13, 2018
Sorry you experienced a bad stay. We have a problem when people have their party grow once they arrive. As far as my being nasty to children and or employees, sometimes children only listen when you raise your voice but I go to the child and speak directly to try and avoid problems such as this.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2017
Response from m on Aug 21, 2018
Thank you for your kind words

8/10 Good

Julia, Syracuse, ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very family friendly motel. Loved our unit 212.
Stayed 3 nights in Jul 2018
Response from m on Aug 7, 2018
thank you

10/10 Excellent

Tess, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018
Response from m on Aug 21, 2018
Thank you for the rating

8/10 Good

cheryl, schenectady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent management team
I booked a 3 night stay through Expedia only to find out I didn't have a reservation when I arrived. The management team was able to make changes to accommodate us despite a very full hotel.
Stayed 3 nights in Jun 2018
Response from m on Aug 7, 2018
thank you for your kind words. Please come again.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities
Blinds hanging on the large picture window that looks onto the sidewalk outside were broken. We had to hang a sheet up. 3 different places in side there were lightbulbs out. The room is underneath cement steps so there was no electronic communication at all. You had to step out into the road and then keep moving around till it connected. We were told that each room is individually owned. So the owners know all these things are broke and won’t do the repairs. We won’t be back
Stayed 3 nights in Jun 2018
Response from m on Aug 9, 2018
sorry for your inconvenience but the breezeway rooms are discounted price wise due to the inability of getting WIFI. And I realize the crappy weather you experienced did not enhance the stay

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Pool was awesome, room was very clean and nice. Our unit smelled a little like milldew but other than that it was great. Good location as well. Would definately stay here again!
Stayed 2 nights in Jun 2018
Response from m on Aug 7, 2018
thank you for your comments

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ugh.
My friends apt was nicer than ours but not by much.
Stayed 2 nights in Jun 2018

10/10 Excellent

Denise, Bridgeton nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people were vere friendly. The rooms were very nice and clean
Stayed 2 nights in Jun 2018
Response from m on Aug 7, 2018
thank you for sharing

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2018

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service
Large spacious room with kitchen & full refrigerator. Bedroom with 2 beds plus a pull out couch. Manager was always around & very nice, she even offered us some birthday cake! Beach is literally right there & has a volleyball court as well. Would definitely stay there again.
Stayed 3 nights in May 2018

8/10 Good

Cindy, Wildwood Crest

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was nice and we had a nice room. Wifi kept going out thought. Keys didn't work very well in the door. My daughter took the keys back when we were leaving and the lady at the front desk made a comment to her "So how many people did you really have in the room". We took offense at this as we were attending a Wedding in the area and asked for extra towels. We are of retirement age and I assure you we had no other people than the 5 we reserved for in our room. We took this very offensively when my daughter told us this and I really felt like turning around and confronting the desk clerk.
Stayed 2 nights in May 2018

6/10 Okay

Colleen

Luck of the draw
This is a 5 star location with a motel 6 feel. The location is great, beach front and a million dollar view. We only stay one night and it was fine, but could never stay longer. Beds were like sleeping on plastic wrap.This units are own individually by different owners, so you may luck out. Depends, do you feel lucky?? eh??
Stayed 1 night in Oct 2017

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was such a nice weekend in October at the shore. The boardwalk was winding down and we enjoyed some last little bits of summer.
Stayed 2 nights in Oct 2017

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying at The Monterey.
We have stayed at The Monterey many times for 20 plus years. LOVE being right on the beach!
Stayed 3 nights in Sep 2017

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

David, Northeastern Pennsylvania

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel that is on the beach & close to CapeMay
We like the Monterey because it is on the beach in Wildwood Crest and it is only a 10 minute drive to Cape May or the Wildwood Boardwalk. Rooms are spacious and clean. Great views from the beachfront rooms.
Stayed 2 nights in Sep 2017

2/10 Terrible

Carol, New Jersey

Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
We stayed in unit 105. It desperately needs to be updated. There was not enough seating. There were holes in the walls. The beds were very uncomfortable. We left a night early because we could not stay there another night. It is unfortunate because the outside is neat and well taken care of. Nice pool and patio area. It is right on the beach, however not worth staying there.
Stayed 3 nights in Sep 2017

10/10 Excellent

Ivelisse E.

Excellent
Very clean, perfect for kids.
Stayed 4 nights in Aug 2017

2/10 Terrible

vicky m.

horrible
First, the matress in the sofabed was horrible. It wasn't a matress at all, it was just springs. Secondly, the room was so small, it should not be rent for six people. There wasn't enought kitchenware; there was only one fork for everybody and we have to buy a pan to boil water! Also, there was a gas stove that work with match!! Hopefully, the bathroom was clean.
Stayed 4 nights in Aug 2017

2/10 Terrible

Christine K., Wayne,nj

Old, Dingy, Moldy
Room smells like mold. No sunlight in the room. Property manager was unfriendly. She was like a hall monitor. Wifi connection was poor at best.
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Disliked: Room comfort
Beds weren't that comfortable...
Stayed 3 nights in Aug 2017

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
Enjoyed our stay immensely. Everything from our deck to the view was perfect! All kinds of games and activities provided to us.
Stayed 5 nights in Aug 2017

6/10 Okay

SkeletonWoman, NYS

Liked: Cleanliness, room comfort
Disliked: Staff & service
Love-Hate Relationship with the Monterey
The Monterey "Resort" -- AKA Motel -- is in a great location. The apts seem to be condos that are owned by individuals and rented out by the management. It's a little unclear. But we did see a couple of for sale signs in the windows. We liked our apt. It was airy, and clean. The toilet blocked two of the three days we were there, however. We were put on the third floor even though I had called and talked personally to someone in the office who said we would be put on the second floor. it was difficult for me to lug heavy things by myself. I asked for help and was told that their staff goes home at 12:30 and no one was available. Since check in time is 3:00 pm, that didn't work too well. The other troublesome thing is that they allow smoking on the premises. So if we were sitting out in front of our apt. or down on the huge patio, people were sometimes smoking. If you need WIFI, forget it. They have a network that is not available to guests. Our network worked intermittently. With thick older, concrete walls, it's not likely to get better unless the Monterey management decides to put in a few extra bucks. But the place was convenient. Lots of kids, families, seemed like everyone was related. But friendly. So, love-hate. I would go back without expectations.
Stayed 3 nights in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed it!
We had a great time. Owner and staff were very kind and friendly. Room was clean, spacious, and comfortable. Had everything we need. We will def be back!
Stayed 4 nights in Aug 2017

8/10 Good

Jane, Scarborough, ME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, we could check in already at 1 pm. Quiet neighborhood. Perfect beech.
Stayed 4 nights in Aug 2017