Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, central location

Posted Feb 10, 2015
Very nice place to stay. Good size rooms, very good brunch, pool is too small
Comment from Hotel Management
Mar 12, 2015 by Jim Schleich, Hotel Management
Good day Robert, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our spacious rooms. We look forward to your next stay. Regards, Jim Schleich General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom england

Great view of table mountain!

Posted Jan 28, 2015
Pros: Pool and rooftop bar
Location: More toiletries in bathroom
We got what we asked for, a room with a view! Thankyou. Excellent staff and wonderful views on top floor. Pool is great too.
Comment from Hotel Management
Mar 12, 2015 by Jim Schleich, Hotel Management
Dear Traveler, Thank you for taking a moment to rate and review your recent stay with us. I am delighted to read that our team was able to satify your request for a mountain facing room. regards, Jim Schleich General Manager
4 out of 5
by A verified traveler

Gute Zimmer, ungenügender Service

Posted Jan 20, 2015
Schöne große Zimmer in gutem Zustand aber für den Preis ungenügender Service: Warmwasser war defekt, trotz mehrfachen Versprechens es zu reparieren ist nichts passiert. Gab auch keine Entschuldigung. Keine Seife im Bad. Flasche Wasser nur nach mehrmaligem Anruf beim Zimmerservice.
Comment from Hotel Management
Mar 12, 2015 by Jim Schleich, Hotel Management
Good day Traveler, We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We have noted the issues you mentioned and will focus on correcting these. Thank you again for chosing to stay with us. regards, Jim Schleich General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto, canada

Cape Town vacation

Posted Jan 3, 2015
Pros: Room cleaness. Friendly staff. Facility,
Location: Close to waterfront. 20 mins walk. Or 3 dollars ab ride.
Stayed at this hotel for nine days. Staff are very friendly and helpful. The restaurant is also great with excellent food. The only thing needs to be mindful is that the neighborhood at night can be a bit uncomfortable and schetchy.
Comment from Hotel Management
Jan 6, 2015 by Jim Schleich, Hotel Management
Greetings to Francis in Toronto. Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our helpful staff service and restaurant. We look forward to your next stay. Jim Schleich General Manager
4 out of 5
Recommended
for Families
by Magnusfrom Linköping

Family from Sweden in Cape Town.

Posted Dec 29, 2014 on Hotels.com
Very friendly,helpful and professional staff at the reception desk. They helpt us with a lot of bookings during our stay. Special regards to Melissa.
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Dear Magnus, Thank you for your message. We value all the feedback from our guests and appreciate your rating and review. We're delighted to read that you enjoyed your Cape Town stay with us and will pass on your message to the rest of the team. regards, Jim Schleich General Manager
5 out of 5
Recommended
for Couples
by Ronald Pfrom NZ

Beautiful Capetown.

Posted Dec 29, 2014 on Hotels.com
Loved the hotel, would definitely recommend it to friends. Loved the closeness to the shopping and the markets. The block of shops that the hotel is part of is a bit rundown but the hotel is very comfortable. Great breakfast included. Loved Capetown, can't wait to visit again. Table Mountain awesome.
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Good day Ronald P, Cape Town is certainly a beautiful city. Thank you for the kind review and rating. Its always a pleasure to read when our guests are as happy as we would like them to be. When ever you're ready for your next visit, simply let us know. kind regards, Jim Schleich General Manager
4 out of 5
Recommended
for Families
by Luizfrom niteroi

Good hotel - I would stay there again

Posted Dec 28, 2014 on Hotels.com
I stayed in the hotel for 5 nights at the end of December/2014, in the very high season. The hotel is new and well located. The staff in the reception is very kind and effective, and the breakfast is good. There is parking space for about US$5 per day, but I recommend to book in advance. I definitely recommend this hotel and I would stay there again, but I must say that there are some issues. The rooms were recently renovated, which is good, but the architect that made the new design simply believe that bathrooms don’t need a door and that travelers don’t need wardrobes and drawers. In fact, there were two little drawers and a quite small wardrobe (without doors, of course), but they were far from enough for me and my wife. And while there are separated boxes for the toilet and the shower, each one with its own glass door, I missed a door in the bathroom. And the glass door for the shower box opens to the outside, which will make the floor wet.
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Good day Luiz, We appreciate that you took a moment to rate and review your recent stay with us. Thank you for the kind comments and constructive feedback. Regards, Jim Schleich General Manager
5 out of 5
Recommended
for Couples
by Hans-Peterfrom Köln

Tolles Hotel

Posted Dec 28, 2014 on Hotels.com
4 Tag Städtetour - ganz tolles zentral gelegenes Stadthotel. Zimmer einwandfrei sauber und modern. Service im Hotel ist ganz toll. Tolle Dachterrasse mit Pool, Restaurant und Bar. Frühstücksbüffet mit großer Auswahl.
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Greetings Hans-Peter, We would like to thank you for choosing to stay with us and for taking a moment to rate and review your stay. We are delighted to read that you enjoyed your time with us, especially our roof top bar, plunge pool and buffet breakfast. Visit us again soon. Regards, Jim Schleich General Manager
5 out of 5
Recommended
for Families
by Bernhardfrom Namibia

Sehr zu empfehlen!

Posted Dec 28, 2014 on Hotels.com
Das check-in klappte leider nicht sofort (14.30 Uhr), aber das Personal war super bemüht. Der Zimmerservice am nächsten Tag war auch erst nachmittags. Das Zimmer war für 4 Leute nicht besonders groß. Parken geht, aber ist relativ umständlich. Aber alles andere war super. Wirklich ein prima Hotel, wenn man nicht zum Schwimmen dahin kommt (Micropool).
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Good day Bernhard, Thank you for taking a moment to review and rate your recent stay with us. We value and appreciate your feedback. Thank you for chosing to stay with us. Regards, Jim Schleich General Manager
4 out of 5
Recommended
for Couples
by Andersfrom Stockholm

Gudomlig säng

Posted Dec 26, 2014 on Hotels.com
Hotellet hade ett bra läge i Kapstaden, att promenera till Waterfront tog ca 15 minuter. Det fanns en bra takterrass, dessvärre var den under en dag uthyrd till ett reklamföretag. Funderar fortfarande på hur jag ska få med sängen hem- bästa säng jag någonsin sovit i :)
Comment from Hotel Management
Mar 7, 2015 by Jason, Hotel Management
Greetings Anders, Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the comfortable bed. We look forward to your next stay. Safe travels and season's greetings , Jim Schleich General Manager