Indoor pool, outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas

Reviews of The Westin Cape Town

5 out of 5
The Westin Cape Town
Convention Square, Lower Long Street, Cape Town, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 598 out of 819 reviews" "
Rating 8 - Good. 175 out of 819 reviews" "
Rating 6 - Okay. 26 out of 819 reviews" "
Rating 4 - Poor. 8 out of 819 reviews" "
Rating 2 - Terrible. 12 out of 819 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jimmy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and professional front desk and waiter staff.
Stayed 7 nights in Feb 2024

10/10 Excellent

Frederick

Liked: Cleanliness, amenities, property conditions & facilities
Clean. Large room. Pool. Closed to waterfront.
Stayed 6 nights in Jan 2024

8/10 Good

ibrahima, Abidjan

Stayed 11 nights in Dec 2023

10/10 Excellent

Kathleen

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room, service, and food were excellent.
Stayed 6 nights in Dec 2023

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kaye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service , rooms and location.
Stayed 4 nights in Dec 2023

8/10 Good

Harmonie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was not bad
Stayed 2 nights in Dec 2023

8/10 Good

Gopal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, and superb facilities
Visiting Cape Town for a conference, Westin Hotel location was excellent. Just a 10 min walk to the waterfront and great views of the city and the mountain
Stayed 6 nights in Nov 2023

8/10 Good

Sree Lekha

Traveled with family and small children
Liked: Cleanliness, staff & service
Great location close to everything in the city and very convenient parking option.
Stayed 6 nights in Sep 2023

8/10 Good

Sree Lekha

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Great location and friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

JUAN CARLOS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my 3 time at the Westin, the place is great. The food though could be better. Amazing views, great gym and very convenient location.
Stayed 6 nights in Aug 2023

10/10 Excellent

Sanjeev

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel, it was so comfortable with every detail attended to very generously. The staff were amazing and I would give them 10 stars if I could! They were warm, friendly, welcoming and attentive. Wish we could have stayed longer over there! Thank you for the amazing experience.
Stayed 6 nights in Aug 2023

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, welcoming and helpful. From the moment we checked in to the moment we left, we felt warm energy and kindness from the staff members. The facilities were well maintained and beautiful. The breakfast was plentiful and delicious. The pool and spa were really clean and lovely.
Stayed 1 night in Aug 2023

10/10 Excellent

Garfield

Stayed 10 nights in Jul 2023

4/10 Poor

Karen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly this first class hotel with beatiful decor friendly staff and wonderful amenities and facilities let itself and me down by being mercenary and horrendously slow in rectifying a problem I faced due to their error. On arrival i gave a card to the reception staff for extras as I had already prepaid for my 8 night stay. At check in 5000 rand was charged to my account. I queried this and was told that it was just a ‘hold’. However this hold gobbled up more than half of the spending money I had collected in my global money account to use for the trip. Once I realised this I asked for the hold to be removed and my travelling companion used another card to clear the 1000 massage charge that had been charged to the room. This request to cancel the hold was made on aug 2nd & all charges on the room cleared then. Yet it is now august 11th , 3 days since I left the hotel & I have not had my money returned. The most damaging part is that for half of my trip I had to resort to the embarrassing position of borrowing money from my friend to fund my trip. On friday 4th when my funds were exhausted and I was unable to use my card I had to return to the hotel to eat and place the charges on my room. When I left the hotel only 2200 of charges remained on the room, yet no money was returned. On august 9th the day after I left Cape town a further 2350 rand was taken out of my account without permission. My bank still has no idea when the 5000 rand will be returned to me.

10/10 Excellent

Monica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

fadi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was simply amazing in every way possible and they did everything possible in order to make sure we had stay that we will never forget, I would not hesitate coming back to see these wonderful smiles, whether it was Kelly, Tamlyn, Carlo, Ramsey, Bevelynne and everybody else
Stayed 7 nights in Jul 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overall
Stayed 7 nights in Jul 2023

10/10 Excellent

Richard, Caringbah South

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 8 nights in Jun 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will say again
We had a wonderful stay. As with all the places we have been throughout South Africa, the team was very gracious and hospitality top notch. The hotel is conveniently located. Only downside is the inroom dining service can result in inconsistent quality. However, breakfast buffet was first class. The hotel pristine. Spa and pool amazing. Highly recommend.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
An amazing hotel! The staff are wonderful and the hotel is so comfortable. The spa is also fantastic. I’d definitely book here again!
Stayed 7 nights in May 2023

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel with elegantly designed rooms, great amenities and blazing fast wi-fi. Executive lounge view is wonderful, and we can’t commend Olga highly enough for looking after us - despite a busy conference we always felt as though we had personal service, and nothing was too much trouble. Will absolutely stay again when next in Cape Town.
Stayed 3 nights in Jun 2023

10/10 Excellent

Perri

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and welcoming. Hotel room was immaculately clean.
Stayed 9 nights in May 2023

10/10 Excellent

Khudija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WOW Westin
It was amazing in every respect, service, food quality, amenities and the overall experience
Stayed 2 nights in May 2023

8/10 Good

Rosemina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023

6/10 Okay

Vanessa

Liked: Staff & service
Disliked: Cleanliness, room comfort
A few issues this time
We always have a good experience at the Westin but a few things need to be pointed out. This time the room was very dusty. The pillows were terrible. Both pillows were soft and offered no support. The breakfast options - is it possible to maybe include chicken or lamb sausages for those ppl who don’t eat pork or beef?
Stayed 2 nights in Mar 2023
Response from Florencia on Mar 13, 2023
Dear Vanessa,Thank you for taking the time to provide us with feedback after your recent visit back to The Westin Cape Town. We are terribly sorry that this experience did not live up to your expectations during this visit. We share all feedback with our teams in an effort to improve our services and operations for any future visits. Please accept my sincerest apology once again, we do look forward to welcoming you back in the near future again.Regards,FlorenciaGuest Experience Manager

10/10 Excellent

scott

Liked: Cleanliness, staff & service, amenities
I liked everything. The property is beautiful.
Stayed 1 night in Feb 2023
Response from Florencia on Feb 12, 2023
Dear scott,Thank you for the amazing feedback and rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

8/10 Good

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Florencia on Mar 13, 2023
Dear Brandy,Thank you for positive rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Dorothy

Stayed 2 nights in Feb 2023
Response from Florencia on Feb 9, 2023
Dear Dorothy,Thank you for taking the time to provide us with such a positive rating after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location as a base for a weeks break. Concierge are fantastic. The team in the exec lounge were superb, and the views are stunning. Great Spa.
Stayed 6 nights in Jan 2023
Response from Chad on Feb 5, 2023
Good day KeithThank you for taking the time to provide us with such positive feedback and ratings after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back in the near future. Thank you, have a wonderful weekend!Kind RegardsChadGuest Services Duty Manager

10/10 Excellent

Alan, New York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Business Class hotel at an affordable rate
Response from Florencia on Jan 30, 2023
Dear Alan,Thank you for your incredible feedback and ratings after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and comfortable, spacious rooms
From check in to check out, the overall experience- breakfast, restaurant staff, the spa and the hair salon - was excellent. This hotel ticks all the boxes for comfort and location. We had an issue with the pillows being too soft and one call to service express - and we got “firmer” pillows.
Stayed 5 nights in Jan 2023
Response from Florencia on Jan 18, 2023
Dear Vanessa,Thank you for your wonderful feedback and ratings after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Dani, Manassas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In my dozens of hotel stays around the world, never have I experienced so much hospitality, friendliness, and flexibility. From day one until checkout, the staff did everything in their power to make me feel at home. I will definitely be back.
Response from Florencia on Jan 18, 2023
Dear Dani,Thank you for your amazing feedback and rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Robert, Sparks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place to stay with very friendly and helpful staff.
Response from Florencia on Jan 15, 2023
Dear Robert,Thank you for taking the time to provide us with such wonderful feedback and ratings after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Gordon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. Staff were sensational.
Response from Florencia on Jan 6, 2023
Dear Gordon,Thank you for your amazing feedback and rating after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

2/10 Terrible

Hussam

Stayed 7 nights in Dec 2022
Response from Florencia on Dec 14, 2022
Dear Hussam,Thank you for taking the time to rate your recent visit to The Westin Cape Town. We are extremely grateful for your visit but have noticed based on your feedback that we did not meet your expectations during this visit.We apologize that the stay did not meet your expectations during this visit but sincerely hope to welcome you back in the near future.Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Marc John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel only marred by a visit to the spa where we found a filthy unusuable jaccuzi and untreated dirty pool. The staff corrected this for our second visit.
Response from Florencia on Dec 14, 2022
Dear Marc John,Thank you for your positive and constructive feedback after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and will share your feedback with the relevant teams.We look forward to welcoming you back in the near future.Regards,FlorenciaGuest Experience Manager

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything especially the service. Great job by all staff members. Didn't like the price.
Stayed 7 nights in Oct 2022
Response from Florencia on Oct 18, 2022
Dear John,Thank you for your wonderful feedback and rating after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back in the near future.Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Maja

Stayed 8 nights in Oct 2022

10/10 Excellent

Alwyn

Stayed 8 nights in Sep 2022

4/10 Poor

Maria

Stayed 4 nights in Oct 2022
Response from Chad on Oct 15, 2022
Good Day MariaWe thank you for your review and for staying with us. I would like to invite you to give us any feedback on the rating that was given. It would help us a great deal to make your stay better the next time and to improve our service and operations.My email is chad.alexander@westin.comRegardsChadGuest Services Duty Manager

10/10 Excellent

Ramonchito

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to venue
Stayed 6 nights in Sep 2022
Response from Florencia on Sep 28, 2022
Dear Ramonchito,Thank you for your positive rating and feedback after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Justin

Stayed 1 night in Sep 2022
Response from Florencia on Sep 20, 2022
Dear Justin,Thank you for your amazing rating after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Robert Da

Stayed 3 nights in Aug 2022

10/10 Excellent

Karen, landrum

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best service I think I have ever had in my international travels!! Truly amazing staff!!!
Stayed 5 nights in Aug 2022
Response from Florencia on Sep 20, 2022
Dear Karen,Thank you for your incredible feedback and ratings after your recent visit to The Westin Cape Town. We are delighted and look forward to welcoming you back soon!Regards,FlorenciaGuest Experience Manager

10/10 Excellent

Sanmarie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Florencia on Jul 19, 2022
Dear Sanmarie, Thank you for your amazing rating after your recent visit to The Westin Cape Town. We are extremely grateful for your visit and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager

10/10 Excellent

RENDANI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Florencia on Jul 19, 2022
Dear RENDANI, Thank you for your wonderful rating after your recent visit to The Westin Cape Town. We are extremely grateful and look forward to welcoming you back soon! Regards, Florencia Guest Experience Manager