Ratings based on 64 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Familiesby A&G from nyc
Close to center and friendly staffPosted Apr 9, 2013 on Hotels.com
The hotel is a bit old, but good value for the money. The staff was very friendly and helpful. Breakfast was the best feature of this hotel as well as proximity to city center. Overall satisfied!
for Personal Eventby David from SOUTH AFRICA
Diamond has much to be desiredPosted Mar 31, 2013 on Hotels.com
When I booked this hotel, it had some good reviews. My experience was quiet the opposite. Firstly, they wanted to charge me R100 per night for parking. This parking was doubled up parking where I would have to park behind another guest and leave my car keys so that the other guest could move my car! The rental company would love that. Secondly, their housekeeping staff ignored my 'do not disturb' sign. She claimed she did not see the big sign on the door handle. Theirs front desk stuff were rude and unhelpful. Poor service. Won't go back!
for Couplesby My2ndHome from London, UK
Saved by one good apple, DominiquePosted Feb 27, 2013
Pros: Location is great a great based to spend a few days checking out the city centre.
Cons: My room was too close to the lift. Call/email first if you really must have internet access.
Only there for a single night. Was very pleased with my room thought was in 701 which was right by the lift. If I was staying longer I would have asked to move to another room. Breakfast was excellent. Some of the staff were indifferent to average apart from one, Dominique, hope i got the spelling right, he was just the most helpful guy!!! There was an issue with there being "no" internet, but Dominique help fix this because I needed it to check into my flight home.
for Everyoneby Julian from London, United Kingdom
A bed but little to recommend itPosted Feb 7, 2013
Cons: The noise, bad internet access and cash payments for everything
Location: Near the castle
This hotel is handy for the CBD and close to the castle, but pretty basic despite the relatively flashy reception/dining area. Very intermittent internet access and everything non-inclusive is paid for cash in the hotel including room service, which is really weird. My room was overlooking the fire exit which was covered in guano and constantly noisy from the air-con fans. The fire exit area (which was the only vista) was so dirty that the blinds were drawn permanently by the hotel - I did not feel like enjoying the view so left it the way it was! Also little sleep due to hydraulic machinery operating noises during the night.
for Business Travelersby A verified traveler
Posted Jan 26, 2013 on Hotels.com
for Everyoneby Frequent Flyer from Arizona, USA
In the heart of Cape TownPosted Dec 22, 2012
Pros: It is in a great central location
Cons: Its age
Location: Close to all the historic places in the city
This property shows its age, with no air-conditioning in the rooms and a very crowded public reception/restaurant area. However, its staff is very friendly and helpful, it offers a good breakfast buffet and above all, it is in a great location in the heart of "old" Cape Town. Some three blocks away from the Green Market, the Castle (old fort), St. George's Cathedral, Parliament and the Company Gardens, the hotel is the perfect base for exploring the magnificent sites of this city on foot, without ever getting too far away from your room. The latter is basic and sufficient for resting, but clearly lacks the comforts of more modern establishments. But as they say: "Location, location, location," and for easy access to this city's most important tourist sites this is definitely the place.
Recommendedby Dr Mary
lovely people lovely countryPosted Oct 12, 2012 on Hotels.com
The hotel staff was very courteous and the cook went out of his way to make vegetarian food for breakfast for 2 of my colleagues. Lovely stay even though the road to the hotel was a not well lit after dark.
for Couplesby Amelia
We'll be backPosted Sep 10, 2012 on Hotels.com
I can't say enough good things about this place. The location was fantastic, the staff were amazing. Alain should get a raise - he is the star of this hotel and was just a lovely man and very good at his job. The people who have complained about this hotel are not taking into account that it advertises itself as a 3 star hotel and i really think they are expecting too much. I went there with no expectations and was more than happy. My husband and I will definitely be going back there whenever we can get to Cape Town again.
for Everyoneby A verified traveler
great value, location, staff, experience!Posted Sep 2, 2012
Pros: The location, the staff, and the value were fantastic!
Cons: The super thin walls between the rooms
Location: Easy access by foot to most major attractions and the hop-on/hop-off bus station. I walked EVERYWHERE!
The staff and the good value per night of this hotel is what makes it special. The location is also great, as it allows you to get to many sight-seeing places within a short distance by foot. V&A Waterfront is 30 minutes, and everything else is about 10 minutes or less away. At night, the surrounding area is a little dodgy, but that's the whole of Cape Town, not just the area by the hotel. The staff members are superb and really go out of their way to make you feel welcome and "at home." The breakfast is very adequate and quite good, although if there are groups staying in the hotel, be sure to get to breakfast before they eat everything in sight. The only downside of the hotel is that the walls between the rooms are paper thin, so if you have a noisy neighbor, be forewarned that you will hear everything. BUT, having said that, the front desk was quick to respond when I called regarding parties going on with a group next door. The rooms are nicely appointed and are simple, yet welcoming and fresh. If you go up to the 9th floor, you can gain access to a rooftop deck, which is a very nice spot to read, write, eat, relax, etc. Overall, GREAT value for the money, GREAT location, GREAT staff, GREAT experience. I would stay there again if I return.
for Familiesby Janette from Barry
Friendly staffPosted Aug 20, 2012
Pros: My favourite thing was the friendly staff
Location: Excellent location in the centre of everything.
We stayed at cape diamond for 10 days and were very happy.the rooms are very small and basic but had everything you needed.the hotel was clean and the staff were helpful and amazing they were so friendly and would go out there way for us we were sad to leave them behind.the breakfast was really good lots of choice.overall we had a wonderful time at cape diamond .