Ratings based on 269 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
good location, needs effort on qualityPosted Dec 20, 2014
Pros: location was great and room was huge.
Cons: the room wasn't well maintained and the service was B- for A+ prices.
Location: Tip top location for cape town. Near all sorts of great attractions and shopping.
location was great. room was huge. view was nice. several appliances in kitchen looked good but didn't work. thermostat didn't work (heat was on and couldn't be regulated in the middle of summer). staff was good overall but (paid) valet parking guy went missing and delayed us significantly. not really a five star hotel--more like five star location and appearances and three star quality (at a five star price).
for Everyoneby A verified travelerfrom Iowa City, IA
Excellent experiencePosted Dec 3, 2014
Pros: Location and service
Cons: None I can think of
Location: Close to waterfront with easy access to many fabulous restaurants and shops
This hotel exceeded my expectations with the comfort of the facility and extremely courteous and responsive staff.
for Familiesby A verified travelerfrom N Ireland
Beautiful HotelPosted Nov 11, 2014
Pros: bright airy rooms, plenty of wardrobe space.
We stayed in a 3 bed 3 bathroom suite on the corner with views overlooking the waterfront and stadium. The apartment was very airy, bright and spacious, excellent for our family of 5. Staff very helpful and friendly. Fully equiped kitchen with fridge/freezer, microwave, dishwasher, washer/dryer and coffee machine. Tv in living room area and 1 in master bedroom. Grocery shop and eateries & bars right beside hotel. Very handy to main NI and N2 roads. Great base to main tourist attractions and beaches. We were able to park securely. Would definitely stay there again and recommend to anyone.
for Everyoneby A verified travelerfrom Toronto
Everything was perfectPosted Nov 3, 2014
The location, staff, cleanliness and overall experience all exceeded our expectations. The service was friendly, attentive and the staff went out of their way to help with our hotel and travel needs.
for Familiesby A verified traveler
A real findPosted Nov 2, 2014
Pros: The suites. Great to have 2 bathrooms when travelling with teenage girls.
Very spacious rooms in a hotel close to the Waterfront.
for Everyoneby A verified travelerfrom Sydney Australia
Excellent hotelPosted Oct 23, 2014
We stayed in a 2 bedroom suite that was huge. The hotel was excellent, great staff and in a perfect location to explore Cape Town without being right in the tourist bustle of the V & A waterfront. Handy to have a washing machine & kitchen (Woolies close by). Would definitely recommend and would stay again.
for Couplesby A verified travelerfrom Toronto On.
Grand hotel walking distance to the V and A waterfPosted Oct 21, 2014
Pros: The view from our suite, the polished marble throughout the hotel & a roof top pool and bar.
Cons: More comfortable chairs in the seating area.
Location: Great coffee/lunch restaurants nearby & walking distance (about 20 min) from the waterfront. Wine and beer store & a pharmacy within 2 blocks.
This grand hotel with its polished reception area was a welcome sight after a long flight to Cape Town. We booked a 2-bedroom suite (travelling with another couple) and we were not disappointed. When I contacted Gina, a customer service rep from the hotel via email, regarding airport transport, her response was within a day, and she offered excellent advice. . The suite had 3 bedrooms with a beautiful view of the new stadium and the ocean. The en suite was luxurious and the bed & linens were crisp and comfortable. The large sitting area on the main floor had a comfortable couch again with a view of the ocean and the only thing missing were a couple of comfortable chairs surrounding the couch to accommodate 4 of us. We used kitchen chairs. The staff were very pleasant and helpful and I would definitely stay at this hotel again.
Recommendedby Jan and Jerryfrom Texas
Comfortable and Amazing Staff.Posted Sep 21, 2014 on Hotels.com
Very comfortable and the Staff were Amazing. Kind, helpful, and professional.
for Everyoneby A verified travelerfrom Florida.
OutstandingPosted Sep 17, 2014
Location: Great location.
Nothing but the best. Beautiful Hotel, Great location. Wonderful staff. Great Job, Everybody.
for Everyoneby A verified traveler
Posted Sep 9, 2014
Beautiful property that won't disappoint. Be smart with your personal belonging and you will love your stay.