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Reviews of Hotel on the Promenade

4 out of 5
Hotel on the Promenade
11 Arthurs Road, Sea Point, Cape Town, Western Cape

Reviews

9.6

Exceptional

Rating 10 - Excellent. 21 out of 26 reviews" "
Rating 8 - Good. 4 out of 26 reviews" "
Rating 6 - Okay. 1 out of 26 reviews" "
Rating 4 - Poor. 0 out of 26 reviews" "
Rating 2 - Terrible. 0 out of 26 reviews" "

9.6/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

William A. Allen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true boutique hotel, small and elegant, with an attentive, efficient staff. A quiet luxury that made me want to return. The inclusive breakfasts were grand and delicious.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tamra, Denver, CO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is boutique; cute outdoor restaurant. Location is less than a block from the beach. The owner is very attentive and the staff was superb. Accommodations were great! Food and drinks first rate. Highly recommended.
Stayed 2 nights in Jan 2020
Response from Luc Deschouwer, Manager on Jan 31, 2020
Dear Tamra, Thank you for your positive feedback. We are thrilled that you enjoyed your stay with us! Our dedicated team will always go that 'extra mile' to ensure your expectations are met, and we really appreciate your mention of their quality service. We look forward to seeing you again on a future occasion. Best wishes, Luc Deschouwer, Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Sangwook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small boutique hotel in good location a couple blocks from the water. Room was very modern with big balcony and comfortable bed. The owner was very friendly and helpful and gave us suggestions/ tips for things to do around Cape Town.
Stayed 4 nights in Nov 2017
Response from Luc on Dec 10, 2017
Dear, Thank you very much for the very nice feedback on your stay at our hotel in Cape Town. We really appreciate your comment and we hope to see you again when your travels bring you back to our city. Have a lovely day. Luc Deschouwer Cascades on the Promenade

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Incredible stay. Fabulous location. Comfy bed. Good WiFi.
Stayed 5 nights in Oct 2017
Dear, First of all, accept my apologies for the very late reply. Thank you very much for the nice feedback on our hotel in Cape Town. Your comments make us so proud and we would be delighted to host you again if your travels would bring you back to our beautiful city. Have a lovely day... :-) Luc Deschouwer Cascades on the Promenade

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Boutique chic with a few niggles
The hotel staff were quite excellent in their service levels. The front desk manager is also very friendly and was quite quick to try solve our problems. One thinks she has to do this often. The room had an excellent bed, sheets and pillows. Good TV offering and great internet. The restaurant had a good menu and the room service was perfect. The rooms were serviced daily and all toiletries were replenished. Towels were cleaned daily.The in-room safe is large. The hotel is situated in a excellent location. Walking distance to the promenade and easy access to all tourist attractions. On the negative side, the hotel/guest house is small and so noise from the kitchen staff talking and slamming doors from other guests is quite disturbing although by 10pm all noise was over. The floors of the room were very dusty and looked as if they had not seen a wet wash in weeks. You only had to look in the corners and between the cables lying on the floor to feel as if walking barefoot or with socks on would be a bad idea. There was also a consistent smell of urine in the hotel dining area throughout our stay. This was quite bad, I'm not sure what was going on. Other than those negatives everything else was great.
Response from General Manager on Sep 1, 2016
Dear, Thank you very much for you stay at the hotel... I feel very sorry you were not having " the best " experience during your stay with us. For this my apologies. However we never had any remarks in the past about the cleaning and hygiene in the rooms and the hotel, as I am always hands on... never the less ALL feedback are always welcome... and we can definitely improve on all levels. Thank you and best regards Els

10/10 Excellent

Raymond, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, great value
Wonderful hotel close to the beach. Excellent service. Very good restaurant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great breakfast, great staff, very comfortable rooms with all the modern conveniences you could need.

10/10 Excellent

Michael, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel!
Service is great here - personalized, genuine and high quality. Rooms are well appointed and the location is safe and convenient to good restaurants and a short drive away from the cape town landmarks. I have to specifically compliment the chef here - the breakfast was the best we had in cape town, staying at several hotels. Highly recommended!

8/10 Good

FBB, Johannesburg

Liked: Staff & service, property conditions & facilities, room comfort
Superb!
The Cascades is an amazing boutique hotel. I thoroughly enjoyed my stay there. The rooms are superb!! Although the bathroom didn't seem like it had been cleaned properly (I found random hairs in the basin & shower) I find it hard to hold this against them due to the lovely I had at the hotel.

10/10 Excellent

Ilana, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The staff was extremely welcoming and friendly upon our arrival. The room was spacious, very clean and well appointed with modern amenities and a large balcony. Breakfast was delicious! Very close to the ocean and the Sea Point Promenade. Would definitely recommend!

10/10 Excellent

Jamie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place with great hosts.
Best place we stayed in during our visit to Cape Town. Close to the water and about 4km out from the V&A waterfront and thankfully less touristy. Wonderful patio restaurant and the service was excellent. It's easy to hop on a bus and parking was easy to find. Uber is available in Cape Town so it's easy to get around if you prefer not to drive.

10/10 Excellent

SoWi, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel, kind and warm welcome by Els and her staff, extended breakfast. Fantastic service, very good adress in Cape Town !!!

8/10 Good

John & Hettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chic
Had a great stay. Parking can be a problem. We only had "nibbles" as most of the meals on the menu (dinner) was not available. But it was good. Breakfast was awesome. The staff is really good and the reception when we arrived the best.

10/10 Excellent

Danilo, Ribeirao Preto, SP-Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização e visinhança. Equipe fantástica, bem receptivos e atenciosos. Café da manhã impecável!
Stayed 5 nights in Jun 2018
Response from a on Aug 4, 2018
a

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bel hotel
Tres bel hotel,propre bien situé, Acceuil remarquable

10/10 Excellent

Anton, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Litet och personligt hotell i bästa läge
Ett litet och mycket fint boutique hotell som gjorde vår vistelse i Kapstaden så bra som överhuvudtaget är möjligt. Mycket hjälpsam och trevlig personal. Rummet var stort, funktionellt och rent med en stor hörnbalkong på andra våningen. Delvis utsikt över havet. Frukosten var fräsch och varierad och maten på lunch och middag var mycket bra.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay in Sea Point.
Awesome place to stay in Cape Town. Really close to the beach with very confortable bedroom and tasty breakfast. Staff is very friendly.
Response from General Manager on Sep 1, 2016
Dear, Thank you so much for staying with us and your beautiful feedback. We trust you enjoyed your stay in Cape Town. You were lovely guests to host and we welcome you to return to our hotel on your next trip to Cape Town. Best regards, Els

10/10 Excellent

CHIEH, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location good, good price, sweet staff.
Great place to stay. The staff are all friendly and willing to help. Quiet neighbourhood and close to the beach.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Belen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rodrigo, Sao Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom!
O hotel é muito bem localizado, fica em Sea Point. Dá pra andar pra praia a pé, tem um calçadão muito legal pra dar uma caminhada e fazer um exercício. O staff é muito simpático, o quarto tem um tamanho bom e o banheiro também. Cama e banho confortáveis. O restaurante do hotel não é nada excepcional, mas oferece boas opções. O café da manhã incluído tb é farto. Apenas 2 pontos negativos a serem mencionados: a simpatia do gerente não era das melhores, apesar que no último dia conhecemos a esposa dele que o substituiu e a diferença foi de 180 graus, muito simpática, pena que só a conhecemos no último dia! E a internet oferecida nos quartos, muito instável e apenas 1 aparelho por vez ( pra quem depende de internet durante a viagem é uma questão).

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehmes Hotel in Sea Point Super Frühstück, 1x wöchentlich Braii zu empfehlen

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bon
en couple; chambre deluxe. sejour tres agreable et calme. petit hotel a dimension familiale et tres bien tenu. le prorietaire et certains employes parlent francais. Nourriture tres bonne. A recommander.