Outdoor pool

Reviews of Dock House Boutique Hotel & Spa by NEWMARK

5 out of 5
Dock House Boutique Hotel & Spa by NEWMARK
Portswood Close, Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

Reviews

9.8

Exceptional

Rating 10 - Excellent. 72 out of 83 reviews" "
Rating 8 - Good. 10 out of 83 reviews" "
Rating 6 - Okay. 0 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The staff where delightful . Professional helpful and very kind . Nothing was too much trouble especially Ashley was particularly good and deserves a special mention. Thank you
Stayed 2 nights in Jul 2023
Response from Jason La Fleur on Aug 5, 2023
Good Afternoon Jane,Thank-you so very much for your kind words and review - it greatly appreciated Many Thanks and Safe Travels,Jason

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with super friendly and helpful staff
Stayed 4 nights in Mar 2023

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend for a stay at the Waterfront
Everything was great. If you’re looking for a waterfront stay, definitely recommend the place. The pool is shared with the nearby hotels so gets quite busy during the afternoons. Special thanks to Donovan and the rest of the staff who made our stay wonderful!
Stayed 1 night in Dec 2022

8/10 Good

COLIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good apart from Television in room not working despite numerous reports to hotel.. very helpful when our flight back to uk was delayed, allowing us to keep room on.
Stayed 4 nights in Mar 2022
Response from Yvette on Apr 19, 2022
Dear Valued Guest, Thank you for your feedback. Please accept my sincere apology for the inconvenience of your television that did not work. We have rectified the problem and happy to hear you did enjoy the rest of your experience. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
Very amazing and friendly staff. They went out of their way to assist with all issues, including challenges with a theft of one of our mobile phones, which they volunteered to assist! Every request was promptly managed from in-room dining to opening wine. Accommodation was also provide for late checkout. The room was also comfortable and clean.
Stayed 1 night in Jan 2022

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

10/10 Excellent

Ryan

Stayed 1 night in Nov 2021

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They hotel is absolutely amazing. Comfortable rooms. Food is great and a great view from the garden.
Stayed 1 night in Apr 2021
Response from Tyler Windell - Dock House Resident Manager on Apr 28, 2021
Dear Craig Thank you very much for taking the time to write this lovely little review. I am delighted to hear that you had an amazing stay with us. I will pass this along to my team. We look forward to welcoming you back in the near future. Warm regards, Tyler Windell Dock House Resident Manager

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant boutique in cape town
Lovely small hotel with excellent staff and beautiful rooms
Stayed 2 nights in Oct 2019
Response from Tyler on Oct 27, 2019
Dear Christopher I am delighted to see the high rating we received from you. I am truly happy that you had an enjoyable stay at The Dock House and look forward to welcoming you back on any future travels to Cape Town. Regards Tyler Windell Dock House Manager

10/10 Excellent

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 3 nights in Mar 2019

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful boutique property in the perfect location. Beautiful amenities and lovely staff
Stayed 6 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 6 nights in Jan 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just WOW.
Incredible views of the V&A Waterfront from this meticulously maintained historic building. Welcome and service during our stay bordered on embarrassingly posh. Fantastic bed made you not want to get out of it despite the excellent location. Possibly the best place we have stayed at in every category.
Stayed 2 nights in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW from start to finish.
From arrival to departure was perfect. Nothing was too much trouble for Jeanette, Cynthia and the whole team. They made us feel very welcome and the service was natural and not forced in any way. The location couldn’t be any better as it’s a very short stroll away from the many restaurants and shops on the V&A waterfront. I would highly recommend the Dock House.
Stayed 3 nights in Nov 2018

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon Stay
Fantastic stay at this perfectly located hotel. All the staff were very friendly and could not have been more helpful if they tried. The breakfast options were brilliant. You have a choice of 3 different hotels to eat in so you can vary your options should you fancy a change. The hotel was very clean and the rooms were very comfortable. The location on the waterfront was perfect. Would definelty stay here again.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique ist surely the position and the fact that it is a very small hotel which means cosy. What I did not like is the fact that they put the 50ZAR donation per day already on the final bill without telling in advance, although I understand that it was my decisione if I liked to pay it or not. I also thought that there was almost to much staff around the breakfast table at times.
Stayed 4 nights in Sep 2018

10/10 Excellent

Amanda, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff.
Really lovely hotel. Only hotel we're returned to twice as we really enjoy it. Boutique, centrally located right in the heart of the waterfront. This can make it slight noisy but usally music stops at midnight. Saying this, we love sitting on the balcony absorbing the atmosphere. Staff couldn't do more for you. Decor we love.
Stayed 3 nights in Jul 2018

10/10 Excellent

marius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, Friendly staff.
Just what I needed. Close to all the important tourist locations in thecity, very friendly staff.
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service! Great location. Very unique hotel.
Stayed 4 nights in May 2017

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Dock house was disappointing given the reviews. Itemized concerns: a) initial room we were shown was basically on the main lawn where people were doing yoga and could see into the room. b) The view is not high enough to be great (even from top floor), given other options for views in Cape Town c) The plumbing in our room was gross (shower drain spit up, toilet leaked), d) we found a massive cockroach in the room, e) it's really hard to find (we spent 30 minutes looking for it and was very stressful, not accurate on Google). This also made it tough to get ubers. f) The Waterfront is super-toursity and there are way better places to stay in Cape Town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Very personalized service. Staff is exceptional and goes above and beyond. Beautiful rooms in a historic home.

10/10 Excellent

anthony, Highland park

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special place to stay in Cape Town
We absolutely loved everything about Dock House. Fantastic location. We were lucky to stay in the suite and everything was perfect! The history of the building makes your stay even more special. Just one thing to know.......if you book on Hotels.com/Expedia please make sure you contact the hotel directly and confirm your booking with them. Get confirmation from the hotel. We booked 3 rooms months in advance for a trip of a lifetime for ourselves and 2 other couples. Upon arrival we were told only one room came through on the reservation, even though I had confirmation through hotels.com on all 3 rooms. Our friends were given rooms at their sister hotel near by The Queen Victoria. Everything turned out fine but was very disappointing on arrival. So just be aware! And by no means am I knocking Dock House, it's wonderful and the staff could not have been better but something happened to our reservation. I've used Hotels.com for years and this was a first.

10/10 Excellent

Roo, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, right next to waterfront,
Great service, friendly staff even with our toddler in tow, perfect location & amazing breakfast

10/10 Excellent

Andrew, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing start to our honeymoon
We stayed with the Dock House for the start of our honeymoon. I travel a lot, and this is definitely one of the nicest places I've ever stayed in - it's beautifully decorated in a sort of modern/Victorian fusion style, and is extremely luxurious. The staff are quite attentive - there are only six rooms, but there's an army of people who will work to make sure your stay is amazing. They all knew our names and remembered our preferences at breakfast after the first morning. When we arrived we had a really nice surprise with a romantic turn down, complimentary sparkling wine, and rose petals throughout the room. Every day the staff gave us a different romantic turn down. The hotel is extremely well located. It's literally in the middle of everything you would want to do as a tourist in Cape Town. It is in a gated area with security everywhere - it is extremely safe. The start of the hop-on/hop-off is across the road from the hotel. In addition we were able to do day trips from the hotel to the Stellenbosch, Boulders Beach, and the Cape of Good Hope.

10/10 Excellent

Yvonne, Rossendale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
character and charm right on the waterfront
If you are looking for a hotel with character,charm and comfort next to the waterfront,this is it. The service is fantastic,the gardens and pool like an oasis of tranquillity. Our room was simply fabulous with huge separate bathroom, a balcony overlooking the waterfront. Breakfast was freshly prepared, not a bain marie in sight. The staff are so helpful and friendly. We had a change of plan at very short notice due to the Blue Train cancelling on the day,and the hotel was just wonderful. We would definitely stay here again.

10/10 Excellent

Cameron, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Boutique Hotel with Best Manger Ever!
We spent a wonderful 6 nights here to start our tour of S Africa. Craig was the best service manager/concierge/all around service provider we have ever experienced. Our every need was anticipated and graciously provided for - staff was superb in every way. Had fantastic couples massage and therapy time at the Spa and the best meal we had in S Africa at Dash (in sister hotel Queen Victoria) - recommend Dock House as one of the best boutique hotels around! You won't be disappointed!

10/10 Excellent

William Stephen, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could not fault it!!
Could not fault it!!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, personal and conveniently located.
A lovely hotel, with a personal feel. Feels like a home away from home. Comfortable and luxurious without being extravagant. LARGE rooms with beautiful views over the waterfront. Delicious food! A delectable menu with some inspired local tastes.

10/10 Excellent

Acacia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lil piece of Heaven
After a 24 hour flight, I could not have been happier to rest my head in this beautiful hotel. The hospitality from the entire team when I arrived onsite could not have been better. I would stay here again when I come back to Cape Town.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful stay with excellent staff - thanks to Craig, George, Nicholas and Raymond! You were amazing. The wardrobe doors in room 3 are loose.

10/10 Excellent

Sharon, Durban, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate, luxury boutique hotel with lots of character
We really enjoyed this little boutique hotel. The breakfasts were delicious and the pool area was good too. Staff efficient and friendly. Our room was very comfortable but I think the verandah area should be cleaned every day. Loved the huge bathroom. The position of the hotel is very convenient. We will stay here again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Excellent breakfast, great hotel, excellent staff. Safe location. Aircon slightly noisy / angle of attack slightly obtrusive. Overall great place to stay would definitely stay again.

8/10 Good

tim, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not the best
We chose to stay at the Dock House for the one night we were in Cape Town as it was my birthday and we thought we'd treat ourselves. The house is very comfortable but the rooms are actually suites with a separate sitting room. If you were like us and have travelled in on the overnight flight for the very reason you can drop your bags off and explore Cape Town itches room rate could be considered excessive. Lovely ambience, ideal location and staff incredibly friendly but not the blow away experience I was expecting.

10/10 Excellent

Alicia, Fort Laudierdalle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel had change mycstandard of excellence
Ones you get settle, you feel like you have arrived at your rich uncle's house that has give you Justine (the manager) and Peter our guardian Angel, to make you feel at heaven because everything is been taken care off. Everything is perfect !!! It is a treat that everybody should have, at least once in a life time.

10/10 Excellent

Natalina, Durban

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Weekend Getaway
If you are looking for great 5 star accommodation and service and are willing to pay for it, look no further than the Dockhouse Boutique Hotel. The Service and Hotel are truly 5 star. Great location and view, divine cheffy food and exceptional service.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

An Artist, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attentive staff and well cared for historic site
The building is the former harbour master's residence. It is close to but overlooks the V&A Harbour. The staff clearly love the boutique hotel and are very attentive to the needs of their guests. Welcoming fruit and champagne and a nightly baked treat at bedside are examples. Breakfasts were served in the dining room by efficient friendly staff. The inside is state of the art modern without spoiling the charm of the hotel. If you get a balcony you can enjoy the sea breeze but the back garden is relaxing day or night. I would definitely recommend it to friends and stay there next time.

10/10 Excellent

fuzzmeister, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay
I cannot recommend The Dock House enough. Fantastic and personal service and nothing is too much trouble. The rooms are marvellous (would suggest you try to get 505 or 504 which have balconies) and more than equal to any 5 star hotels I have stayed in.

10/10 Excellent

Di Terralontana, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Rate
The rooms were tastefully appointed and very large. We had a comfortable balcony with a view over the V&A waterfront. The bathroom was enormous. Service was friendly and professional. Everyone went out of their way to be helpful. We can't recommend this hotel highly enough.

10/10 Excellent

Paul, Swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed Atmosphere in Centre of City
From the moment we arrived this hotel proved to be something special. Wonderful staff who are friendly and attentive. The room was excellent with a large balcony from which we had a great view of the waterfront. The gardens and pool are tranquil despite the close proximity of the waterfront shops and restaurants. I have stayed in other 5 star hotels in Cape Town but this was the best for me

8/10 Good

BBill, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Location
Great location but slightly disappointed given previous reviews

10/10 Excellent

Jennifer, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel and Location
We loved the Dock House Boutique Hotel! We stayed there at the end of our honeymoon and it was an ideal location to explore Cape Town for the two short days we had. The staff was beyond accommodating, flexible and helpful, and the breakfast was delicoius! Our room was enormous, clean, beautiful and so well appointed! We considered staying at a name brand hotel (One & Only, etc), but we're so glad we chose the Dock House. I highly recommend it! Thank you to the staff for making our stay so great!!

10/10 Excellent

Andy & Duds, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique gem at V&A waterfront
This gem of a boutique hotel exceeded our expectations in every way.The location is fantastic - perched just above the V&A waterfront with a private gate off the back lawn leading directly to the centre of the waterfront action. The staff were relaxed and friendly, and couldnt do enough for us in terms of booking drivers for day trips, suggesting and booking restaurants, and giving advice on different wineries / sights. Kelly, in particular, was an angel. The rooms are, quite simply, MASSIVE. Beautifully appointed, clearly only just renovated, and with a homely touch that is still very chic. The bathroom was almost as big as the room, with the biggest bath I've soaked in in a long time, huge separate shower with marble feature wall, double basin sink and great range of local products. The room we had, #5 upstrais, opened on to a private balcony with great views over the waterfront and the ocean behind that. A la carte breakfast was downstairs in a lovely intimate dining room, with fresh fruit and pastries and a good selection of hot mains. We stayed 4 nights, and when we come back to Cape Town wouldnt stay anywhere else. Thanks again Kelly and the team.

10/10 Excellent

Nick, Perth WA, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceeded our expectations. Exceptional quality and service and we loved our stay. The Dockhouse was perfectly located being perched on top of a small hill overlooking the V&A Waterfront. We couldn't have asked for more.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel in great location!
Fabulous hotel in a great location in Cape Town, within easy walking distance of the waterside which has lots of bars and restaurants. The rooms are spacious and immaculately decorated and the staff were friendly and helpful.

10/10 Excellent

Dean, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for everyone
A beautiful hotel in the most ideal location. We stayed bed and breakfast and had the option of having breakfast at the other sister hotels which were all within a minutes walk. A great place that has to be experienced