Ratings based on 3 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.7 Service & staff
3.7 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler from FL
Beautiful facilities, poor managementPosted Jul 29, 2014
Pros: Beautiful views and modern facilities (kitchen and bathrooms).
Cons: Management, customer service and housekeeping.
Location: About an hour's drive from almost anywhere tourists would go (downtown Cape Town, Simon's Town, Hermanus, etc.).
The facilities are phenomenal, wonderful view of the ocean and in a nice neighborhood. However, the management and customer service was very poor. When we arrived, only one of the heaters was functional, one of the bathrooms smelled of mold and the other had missing tile on the shower floor. Unfortunately, on the last evening of our stay, the one functional heater in the unit ceased to function when we returned to our room around 8 pm. We called management and they said that there was nothing that they could do (not even bring additional blankets, etc.). As a result, our whole family had to sleep in the clothes and jackets the final night and a couple of us came down with the flu.
for Personal Eventby A verified traveler
Posted Apr 23, 2014 on Hotels.com
Recommendedby A verified traveler
Spectacular ViewPosted Nov 22, 2011 on Hotels.com
This hotel was absolutely spectacular and I have never had a room with a view quite like it in all my travels. Highly recommended.