Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.2 Service & staff
3.7 Room comfort
3.0 Hotel condition
They paid and stayed.
by Michael from cape town
Somthing Missing,Posted Jan 15, 2014
My wife and I decided to take a coupple of nights to celebrate our aniversary at Lanzerac. We booked a luxury room, only to be given a classic room, then told that the room was a luxury room when it was obvious that it was not. We were told that our room had a private pool- which was actually shared between three rooms and had any number of gardeners and pool cleaners making noise and certainly disturbing any sence of privacy. The room was dusty and had major cobwebs. The restaurant got our room service order wrong and delivered the wrong meal. All in all the basic little details were missing, no welcome fruit in the room, no paper in the stationary pad, no salt in the salt sellers, all in all we felt that for a five star hotel the amount of mishaps was inexcusable. We were left feeling taken advantage of, and we won't be coming back!
Recommendedby R from Sydney
SuperbPosted May 27, 2013 on Hotels.com
Superb in every way - great rooms, attentive service, and lots of amenities on site.
Recommendedby HS from London
Very poor ServicePosted Apr 8, 2013 on Hotels.com
Hotel benefits from stunning setting but service is extremely poor (no water on our second day and no one in the hotel apologised or tried to keep us informed about repair status). Overall the hotel is in need for some maintenance.
for Couplesby Brenda from Oxford
Treat yourself to a retreatPosted Mar 17, 2012
Pros: setting of hotel and lodge type rooms
Cons: No Gym and indoor pool and spa closed on Sundays. Also, there are no signs on the roads approaching the hotel and sat-nav not direct enough.
Location: Beautiful location at the foot of Stellenbosch hills.
Delightful retreat from the bustle of Cape Town city- set amidst the Stelllenbosch hills and vineyards.
for Everyoneby Wendy from UK
Old fashioned luxuryPosted Feb 1, 2012
Wonderful location, and a really pleasant stay. The spa is fantastic!
by A verified traveler from Oxford UK
Avoid staying at this hotel. Have long day trip from Cape Town and have a couple of wine tastingsPosted Mar 19, 2011
As written on the above experience box.