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Reviews of Protea Hotel by Marriott Cape Town North Wharf

4 out of 5
Protea Hotel by Marriott Cape Town North Wharf
1 Lower Bree Street, Foreshore, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 253 reviews" "
Rating 8 - Good. 92 out of 253 reviews" "
Rating 6 - Okay. 15 out of 253 reviews" "
Rating 4 - Poor. 0 out of 253 reviews" "
Rating 2 - Terrible. 3 out of 253 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Deolinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money in a very pleasant hotel with spacious apartment and bright balcony. Super friendly, kind and attentive staff at Reception, breakfast area and also when passing in the corridors. Top stay!
Stayed 3 nights in Mar 2024
Response from ConradJ on Apr 9, 2024
Dear Deolinda,Thank you for taking the time to write your review.We are pleased to hear that you enjoyed your stay and that our apartment offered you the relaxation that you deserve. I have shared your compliments with all the staff as I am proud that they made you feel welcome and comfortable. We look forward to welcoming you back on your next trip to Cape Town.Sincerely,Conrad JonckGeneral Manager

10/10 Excellent

Kaniaru

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to Centre of town and the Waterfront. Rooms are spacious and well laid out, and very quiet. Great base for a few days of work / relaxation in CPT.
Stayed 5 nights in Feb 2024
Response from ConradJ on Feb 23, 2024
Dear Kaniaru,Thank you for your review. We are pleased to hear that you enjoyed your stay and found our location ideal to explore Cape Town.We look forward to seeing you again soon.Sincerely,Conrad JonckGeneral Manager

10/10 Excellent

Graham, Broxbourne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to experience how a hotel from a large chain should be run properly this is the place to go. Not 5 star but much better than many 4 & 5 star hotels we have stayed at. Rooms (apartments) are fully equipped, clean and comfortable. Breakfast is a great standard. Location is excellent – easy walk or Uber to Waterfront and other areas. The staff were helpful and friendly to the last man/woman. The couple of times we needed to call someone (e.g. trying to figure out how to operate a very complex Bosch washing machine) we got immediate and effective attention.
Stayed 7 nights in Jan 2024

10/10 Excellent

Mawuli

Liked: Cleanliness, staff & service, property conditions & facilities
Received well
Stayed 6 nights in Jan 2024

10/10 Excellent

allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Deidre

Stayed 1 night in Nov 2023

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the spa squeezed in my appointment and made me feel comfortable.
Stayed 1 night in Aug 2023

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property does not have an airport shuttle and should not advertise as having one, it is a 3rd party company. I reserved an airport pick up, it did not show up and i had to find my own way to the hotel. When checking out i reserved an airport drop off and the front desk was not able to secure a ride for me to the airport. The 3rd party shuttle asked what race i was and declined to take me to the airport. I had to find my own transportation
Stayed 3 nights in Jul 2023

10/10 Excellent

Candle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Genevieve on Jul 15, 2023
Dear Candle,Thank you for taking the time to share your review.We are delighted that you have enjoyed your experience at our hotel and we hope to welcome you back in the near future.

10/10 Excellent

lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay
Lovely helpful staff, great service, awesome rooms and overall excellent hotel
Stayed 2 nights in Jul 2023
Response from Genevieve on Jul 10, 2023
Dear Lee,Thank you very much for taking the time to give your feedback.We are delighted that you have enjoyed your stay with us, and we hope to welcome you back to our hotel in the near future!

10/10 Excellent

Tom

Stayed 2 nights in Mar 2023
Response from ConradJ on Mar 31, 2023
Hi Tom,Thank you for your rating. We are pleased that you enjoyed your stay and look forward to welcoming you back soon.Sincerely,ConradJGeneral Manager

8/10 Good

Steven, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the staff. The room was huge. Seems a waste to have both sofas and none be a pullout. Could use a small shop at night for sodas and snacks. Great place to stay for central business district or the V&A Waterfront.
Response from ConradJ on Jan 3, 2023
Dear Steven,Thank you for your review.I am pleased that you enjoyed your stay and found our location ideal. I appreciate your suggestions regarding the sofas and availability of snacks, this is definitely something that my team and I can look into to improve on our offering. We look forward to welcome you back soon.Sincerely,ConradJGeneral Manager

10/10 Excellent

Alan

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff, especially Chad, was excellent!
Response from Genevieve on Dec 7, 2022
Dear Charles,Thank you for your review!We are delighted to hear that you enjoyed your stay with us.We hope to welcome you back one day in the future.

8/10 Good

Arlandia

Traveled with group, Traveled with partner
Liked: Staff & service, property conditions & facilities
I like that they had restaurant on premises. The staff was excellent. I didn't like like that the outlets weren't universal.
Stayed 5 nights in Aug 2022
Response from ConradJ on Sep 15, 2022
Dear Arlania,Thank you for your review. We are pleased that you enjoyed your stay and our facilities.I have noted your comment regarding the outlets and will do our best to see how we can improve on this.Sincerely,ConradJGeneral Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genevieve at reception was very helpful and polite. Rooms are clean and comfortable.
Stayed 2 nights in Apr 2022
Response from Tiaan Fourie on May 5, 2022
Good Day, Thank you for your kind feedback received. We look forward to welcoming you back very soon! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2022

8/10 Good

claudia

Traveled with family
Liked: Cleanliness, staff & service
The rooms are very nice and clean Outside is not very nice
Stayed 1 night in Feb 2022
Response from Tiaan Fourie on Feb 11, 2022
Good Day, Thank you for taking the time to provide us with feedback regarding your most recent stay. We appreciate your comments and look forward to welcoming you back very soon. Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

CJ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town Family visit.
Family stay in Cape Town city centre. The apartment hotel has the perfect setup for a guess wanting to look his own dinner or choosing to dine in on the night. From helpful staff the clearly marked QR codes. This was truly a gem to stay in
Stayed 5 nights in Jan 2022
Response from Tiaan Fourie on Jan 31, 2022
Good Day, Thank you for your kind feedback received. We hope to welcome you back in the near future! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

Nicholas, Fareham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely spacious well equipped apartments including washer/dryer and dishwasher, perfect for longer stays. Large very comfortable bed. Walking distance to Cape Town water front.
Stayed 5 nights in Jan 2022
Response from Tiaan Fourie on Jan 10, 2022
Dear Nicholas, Thank you for your kind feedback received. Wishing you the very best! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

David Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't know where to start-this place was amazing. The rooms were unreal. Very clean, very big. Great view. Good location. The staff treated myself and my family like each one of us were long-time friends. Every time you walk through the lobby or in the restaurant you are greeted warmly. If you are coming to Cape Town, I highly, highly recommend this place.
Stayed 8 nights in Nov 2021
Response from Tiaan Fourie on Dec 3, 2021
Dear David, Thank you for your kind feedback received. It was an absolute please hosting you. Wishing you the very best until we have the opportunity to welcome you back! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

Alejandro

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and the staff is very helpful and friendly. The property is centrically located where you can have a quick ride to the waterfront.
Stayed 7 nights in Oct 2021
Response from Tiaan Fourie on Nov 2, 2021
Good Day, Thank you for the kind response received. We look forward to welcoming you back in the very near future! Kind Regards, Tiaan Fourie Rooms Division Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very helpful, location is good
Stayed 3 nights in Jun 2021
Response from Tiaan Fourie on Jul 28, 2021
Good Day, Thank you for your kind response. We look forward to welcoming you back in the very near future! Kind Regards

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from Ielhaam on Sep 5, 2019
Dear Anonymous, Thank you for your feedback received. Kind Regards Ielhaam Abrahams

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jun 2019
Response from Ielhaam on Sep 5, 2019
Dear Anonymous, Thank you for your feedback received. Kind Regards Ielhaam Abrahams

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointed
Between the ample choices in 4 star hotels that caters for a family of 4 in 1 room (consisting of 2 rooms), I carefully chose Protea Hotel due to the brand name as I've travelled a lot and Protea Hotels has never disappointed me in their portfolio.. This time, I'm afraid, I was left with a harsh disappointment. There were good points like - the amazingly friendly staff from security at the gate to Precious at Reservations, the waiters and the people at Reception. All amazing! The breakfast buffet - it works. Not blown away, but it works. The beds are comfy, the living space (living room and kitchen) in the 2 bedroom apartment are comfy, but the bathrooms and bedrooms are not well designed. The on-suite bathroom in the main bedroom definitely leaves much to be desired and this is where things start to turn bad...You get the idea that this hotel is about 20 years out of date regarding maintenance and is very run down in certain areas. The floors - run down. Most appliances run down. The extractor of the oven - horrifically creasy. After confirming my booking twice, and staying for 4 nights... You got the idea that there was no care on your arrival from housekeeping's side or PR's side. Much like 4 star hotels in Israel or a bought-over hotel in the country side that once carried a big Hotel Group Name. Then, you have to take the price into consideration - and for what you get.. It is a no-no for me for a second time. There are better options in Cape Town - with a view.
Stayed 1 night in Jun 2019
Response from Ielhaam Abrahams on Jun 19, 2019
Dear Anonymous, Thank you for your valued feedback received at the Protea Hotel by Marriott Cape Town North Wharf. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We have shared your feedback with the management TEAM for review and action planning. Kind Regards, Ielhaam Abrahams Business Optimization Manager Protea Hotel by Marriott Cape Town North Wharf

10/10 Excellent

kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
its Great
Very Good
Stayed 5 nights in Apr 2019
Response from Zee Ismail on May 12, 2019
Hi there KENAN, Thank you for your visit and review on Expedia. We value your feedback. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Wi Fi connections were horrible unless you were standing in the lobby. That was a major concern since there were 13 of us on this trip. It was really frustrating. They really need to upgrade this for the future. Other than that, we had a great time and would stay there again.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was clean and spacious. I will recommend it for a large travelling family.
Stayed 4 nights in Apr 2019
Response from Ielhaam on May 7, 2019
Dear Valued GUEST, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The exceptional staff service. Top notch! The staff were incredibly attentive and even ran out to the grocery store to pick up cream dor our breakfast coffee when they ran out.
Stayed 3 nights in Apr 2019
Response from Zee Ismail on Apr 29, 2019
Hi there, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel Cape Town North Wharf. By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome...very friendly. Special shoot out to Sandiwe(Sandy) at the bar who made us Dom Pedros late at night. So friendly and went the extra mile. Our apartment was neat and so luxurious. Everybody was attentive and professional. Will be back again and again.
Stayed 1 night in Apr 2019
Response from Zee Ismail on Apr 23, 2019
Hi there, Thank you for your visit and review on Expedia. We value your feedback and have shared this with Sandiwe. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Excellent

Wolf, Colorado Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and modern. I loved the apartment setting
Stayed 2 nights in Jan 2019
Response from Precious Khoza on Feb 5, 2019
Dear Valued Guest, Thank you for your valued comment. We look forward to hosting you again. Kind Regards

10/10 Excellent

Paul, Cleveland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
#TEAMFARRINGTON family vacation
We made arrangements to collect us from the airport. The driver was there on time with a sign. The customer service from the doorman, the lounge, front desk and security were all helpful and attentive. The rooms are just as described on the site. Close location and quick 10 minutes walk to the V & A waterfront. Quick walk to the city sight seeing office, Long street and Bo-Kaap area. Great for 1st timers to Cape Town visit.
Stayed 4 nights in Dec 2018
Response from Precious on Jan 8, 2019
Dear Paul, Thank you for your valued feedback. We look forward to welcoming you back in the near future. Kind Regards Precious Khoza

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2018
Response from Zee Ismail on Dec 14, 2018
Hi there, Thank you for your visit and review on Expedia. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very well located, about 10minute walk from the V&A waterfront, it is close to the Green market (about 7minite walk), and there plenty of shopping places and restaurants around it. Great place
Stayed 6 nights in Dec 2018
Response from Zee Ismail on Dec 14, 2018
Hi there, Thank you for your visit and great review on Expedia. We look forward to welcoming you back to Cape Town again soon! Kind Regards, Zee Ismail General Manager

8/10 Good

Puleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spacious, neat and comfortable room; friendly, helpful and professional staff made my stay an absolute pleasure. The fact that the property is a walking distance from ENS, the venue for my meeting, was a bonus. The area seemed peaceful and safe too, and oh yes I enjoyed the scrumptious breakfast.
Stayed 1 night in Dec 2018
Response from Zee Ismail on Dec 10, 2018
Dear PULENG, Thank you for your review on Expedia. Your feedback was shared with the Hotel team. We look forward to welcoming you back soon to Protea Hotel by Marriott Cape Town North Wharf. Kind regards, Zee Ismail General Manager

8/10 Good

Verified traveler

Stayed 7 nights in Nov 2018
Response from Zee Ismail on Dec 5, 2018
Dear Anonymous, Thank you for your review on Expedia. We look forward to welcoming you back at Protea Hotel by Marriott Cape Town North Wharf. Kind regards, Zee Ismail General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location great, food great, staff great. Room spacious and comfortable
Stayed 8 nights in Oct 2018
Response from Hotel on Nov 16, 2018
Dear Anonymous I trust that you are well. Thank you for choosing our property as your choice destination for accommodation in the Mother City! We are delighted by your response thank you we appreciate it. Looking forward to welcoming you to a stay of Luxury Apartment-Style Living! Please do not hesitate to contact me should you require any further assistance. Kind Regards, Thando Memani Reservations Agent

10/10 Excellent

Dhruvesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Zee Ismail on Nov 6, 2018
Dear Dhruvesh, Thank you for rating your experience at Protea Hotel by Marriott Cape Town North Wharf on Expedia. We look forward to welcoming you back to Cape Town and your home away from home soon. Kind regards, Zee Ismail General Manager.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Nothing special about this hotel. No water bottle provided in room. Lack of respect for guests after check out if he comes back for help thereafter
Stayed 4 nights in Sep 2018
Response from Zee Ismail on Sep 14, 2018
Dear GUEST, On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel North Wharf and we hope your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager Protea Hotel by Marriott Cape Town North Wharf zee.ismail@proteahotels.com

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment room. Perfect for my family at a great price. Room was a bit loud due to being on the first floor and above the entrance. A lot of street noise. Location was very nice, easy to get places. Staff was very friendly and helpful.
Stayed 4 nights in Aug 2018
Response from Zee Ismail on Sep 6, 2018
Dear GUEST, Thank you for choosing the Protea Hotel Cape Town North Wharf for your recent travels to Cape Town. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon! Sincerely, ZEE ISMAIL General Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Cape Town
Excellent hotel, great advantage of having two bedrooms in one suite. Close to waterfront and city, well located. Excellent service from staff, would definitely recommend to anyone going to Cape Town.
Stayed 3 nights in Jul 2018
Response from Hotel on Aug 25, 2018
Dear Ian Thank you for your Great review. We are glad that we constantly keep our GUEST happy at all times. Hope to see you again for a visit in CAPE TOWN. I trust that the above is in order. Should you require any further assistance please do not hesitate to contact me direct. Kind Regards, Thando Memani Reservations Agent

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to downtown & Ocean
The staff was excellent in providing everything we requested and provided very helpful information on the surrounding area
Stayed 2 nights in May 2018

8/10 Good

Chiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome little hotel for central Cape Town Business stay or leisure. Staff are super helpful and pleasant at all times. 5 Minute walk from CTICC

8/10 Good

Naylor , George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Good and spacious with friendly staff. Easy access to Uber and the town. Arrival could of been better as no one was there to greet us outside and was little confusing having to go find some one and be illegally parked. Other than that a great stay
Stayed 1 night in Apr 2018
Response from Zee Ismail on Apr 15, 2018
Dear Naylor, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. We hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
All the staff we encountered were warm and friendly. Great South African hospitality. Will come again.
Stayed 5 nights in Mar 2018
Response from Zee Ismail on Apr 10, 2018
Thank you for choosing the Protea Hotel Cape Town North Wharf for your recent travels to Cape Town. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. We look forward to serving you again soon! Sincerely, ZEE ISMAIL General Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018
Response from Zee Ismial on Mar 24, 2018
Dear Thomas, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. Sincerely, ZEE ISMAIL General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Zee Ismail on Mar 24, 2018
Dear A, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. Sincerely, ZEE ISMAIL General Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Martin's review
Lovely stay in the beautiful City of Cape Town. Hotel staff very helpful and room was a very good size and very clean. Breakfast was a good selection and service very friendly and efficient. Only slight down side is that there is quite some traffic and pedestrian noise at night and in the early morning. I think there is perhaps only single glass in the windows rather than double or triple glazing. Having said this, I would gladly stay here again as the overall experience was overwhelmingly positive.
Stayed 3 nights in Mar 2018
Response from Zee Ismail on Mar 24, 2018
Dear Martin, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Protea Hotel Cape Town North Wharf. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Cape Town North Wharf and we hope you choose to create more memories here whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager

6/10 Okay

April, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Large rooms, but not the best area
The rooms were just fantastic! Gorgeous, clean, huge and a big cozy bed and couch. We had everything we needed and more. One of the nicest places we've stayed. We were there for the water shortage so did our best to limit our water usage and there was no pool which was a minor inconvenience considering what Cape Town is experiencing. Our safe didn't work and when we called they sent someone up within minutes to address it, but didn't have the batteries to fix it until the am and offered up a safe downstairs with our own private key. The one issue we had was safety, which is not neccessarilly the hotel's fault, but we were told not to leave the hotel after dark as we were targets for muggings as a tourist. A driver warned us as soon as we got to the area and advised us not to even cross the street to go to the pizza place after dark. So we felt trapped in the hotel each night. We mistakenly thought this hotel was at the Waterfront because of the name "North Wharf" but it was in fact, downtown and a 20 min walk to the Waterfront. We extended our stay in Cape Town by a night and this hotel was not available so we booked at the hotel next door instead and they had 4 security guards and a constant shuttle to the waterfront which made us much more comfortable about being out at night. All in all, it was a fantastic hotel and the service was lovely. For safety reasons though, it was not the best hotel for us to stay for our needs for this trip.
Stayed 2 nights in Feb 2018
Response from Zee Ismail on Feb 21, 2018
Dear APRIL, Thank you for choosing to stay at the Protea Hotel Cape Town North Wharf and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent safety and security concerns from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Cape Town. Sincerely, ZEE ISMAIL General Manager Protea Hotel by Marriott Cape Town North Wharf zee.ismail@proteahotels.com +27214334600