Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom SeTtle WA

Comunication

Posted Apr 4, 2015
Our room was a king suite. The bed was great but there was no other furniture in the room. Our room was next to housekeeping And yet there was an issue with cleanliness and items that were left in the cupboard from the last person. The pool and desk staff were great
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, Please accept my sincere apologies for the inconvenience that was caused during your stay regarding your room. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback about what happened has therefore been truly valuable to us. We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Mar 30, 2015
Pros: location, price, breakfast
Cons: internet
No towels every day, had to beg to get clean towels
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, We would sincerely like to apologise for the Towel issue which occurred during your stay. This by no means reflects the high level of standard we at The Protea Hotel President are usually proud to offer. We would like to thank you for bringing these issues to our attention. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback about what happened has therefore been truly valuable to us.
2 out of 5
by A verified travelerfrom UK

A good hotel but needs to sort out some issues

Posted Mar 22, 2015
Pros: Great location. Good pool and modern rooms with good facilities and comfortable beds.
Cons: As previously highlighted.
Location: Close to Cape Town and to areas such as Camps Bay for restaurants, bars and attractive beaches.
We have stayed many times at the President and have always enjoyed our visits. So much so that we have recommended the hotel to friends & family in the UK but were disappointed this time with the lack of towels in our room on checking in (after a long haul flight) and throughout our stay. The breakfast service was also poor and there was a general lack of customer service. However, this was mentioned to the GM and he did seem to take our comments on board so hopefully these issues will be quickly resolved.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, Thank you for your comments on Expedia, we take all our comments very seriously and we are defiantly looking into sorting them out. We hope that you will be staying with us again soon so We can welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.
1 out of 5
by A verified traveler

Posted Feb 24, 2015
Pros: The situation and view are excellent
Cons: The reception and management of Rception and Room Service need to be replaced or retrained
The room was not ready for several hours after arrival and the service and competence at Reception was terrible. We were told that the bed would be changed again nothing happened for hours in spite of repeated visits to Reception. We were finally told at 11pm that the bed could not be changed and were then moved to a small dirty room in the farthest reaches of the Hotel. We complained about the state of the room but again nothing was done in spite of repeated visits to Reception the following day. I have never experienced such sloppy service in any other hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Great facility with outstanding service and value

Posted Feb 23, 2015
My initial skepticism was completely remedied by the outstanding experience we had at the President. The location is difficult to improve on. The room quality and breakfast are of superlative quality. The infinity swimming pool is a focal point of the hotel and enjoyed by all guests. The Onsite parking is a welcome convenience. Only improvent needed is In the wifi provider (alwayson) which often did not support wifi as needed.
3 out of 5
Recommended
for Couples
by Mohamedfrom Ireland

Slow Service

Posted Jan 22, 2015 on Hotels.com
1. check-in slow. 2. Service in restaurant very slow and inefficient. 3. Menu in restaurant very limited. 4. Service for snack lunch at poolside or porch extremely slow. 5. many waiters and waitresses very poorly trained.
4 out of 5
Recommended
for Couples
by A verified traveler

Hotelli President Kapkaupungissa

Posted Jan 15, 2015 on Hotels.com
Ensivaikutelma hyvä, mutta vastaanoton virkailija tyly. Antoi meille huoneen kellaritasosta johon ei hissiä, silti 2kerrosta vastaanottoa alempana, ilman näköalaa vaikka varauksessa "mountain view". Huone vaihdettiin. Siisti huone, hyvät sängyt. Kesken loman tallelokerosta loppui patteri. Saatiin vaihdettua. Lähtöä edeltävänä päivänä huoneen avain loppui toimimasta. Taas vastaanottoon, jossa asia korjattiin. Tilattiin lähtöä edeltävänä päivänä taksikuljetus hotellin transport-tiskiltä, varausta ei oltu lähetetty taksifirmaan, onneksi hotellin edessä oli taksi vapaana lähtöhetkellä. Allasalueella paljon lintuja, lokkeja, puluja... Sai varoa ja pysyä päivävarjojen alla, linnut joivat uima-altaasta, ei hygienistä. Sieppasivat myös ruuantähteitä pöydiltä ja maasta. Sisällä siistiä, aamupala hyvä. Sijainti hyvä.
1 out of 5
by A verified travelerfrom Canada

Extremely disappointing

Posted Jan 7, 2015
Pros: Other than the location, nothing
Cons: Everything
Location: Sea Point is close by...
Physically the hotel is very run down and needs repair and a face lift as soon as possible if it wants to be a real Marriott have recently taken over the hotel and the need to get there quickly. My daughter room was small and smelled terrible, the ceiling panel fell down when we opened the door and the air conditioning did not work. Our room was basic, the internet service was very poor and certainly not of 4 star standard. The breakfast was a below average buffet and extremely noisy with kids running around unsupervised There were ants crawling all over the business desk in the lobby with a room service tray that had obviously been there for a long time. The final straw was the cowardly front office manager who hid in his office rather than deal with us face-to-face to discuss the problems and our promised room changes. When he eventually did come out he was extremely rude and unhelpful That was the last straw and we moved out after one night rather than the twelve we had planned to stay
2 out of 5
Recommended
for Couples
by Jacobfrom Centurion

Avarage hotel at best

Posted Jan 5, 2015 on Hotels.com
Very average hotel for the price you pay. The staff is not very well trained and expect some frustrations. Nice location and partial view to the sea in some room (not all rooms)
2 out of 5
by A verified travelerfrom London, UK

No frills hotel...

Posted Jan 3, 2015
I initially wasn't going to write a review as the service was so bad I couldn't be bothered. Luckily I have time to write this as I'm back home. If your only looking to get your head down then this is the hotel you. Any more than 3 nights spent at this NFH (No Frills Hotel) and your holiday is ruined. The staff are unfriendly and unhelpful. I arrived after my partner and they issued me a key-card for the room that didn't work. Which was really inconvenient as the floors can't be accessed without a key-card. So I had to return to the reception twice. Our room was omitted from the daily clean for some reason, even though we had the "please clean me" sign on the door. The poolside staff are also atrocious as we had to wave them down screaming for them to bring us a menu - let alone drinks, which took 20 minutes to arrive. I mean I known its Capetown but come on, they're weren't 10 people to serve out of the 6/7 waiters. Even the manager seemed uninterested. Until we ordered a bottle of Möet which seemed to instantly attract his attention - I recommend ordering two bottles for double fast service ;) Next time I won't go on the cheap when booking hotels - lesson learnt.