Ratings based on 156 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travelerfrom SeTtle WA

Comunication

Posted Apr 4, 2015
Our room was a king suite. The bed was great but there was no other furniture in the room. Our room was next to housekeeping And yet there was an issue with cleanliness and items that were left in the cupboard from the last person. The pool and desk staff were great
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, Please accept my sincere apologies for the inconvenience that was caused during your stay regarding your room. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback about what happened has therefore been truly valuable to us. We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Posted Mar 30, 2015
Pros: location, price, breakfast
Cons: internet
No towels every day, had to beg to get clean towels
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, We would sincerely like to apologise for the Towel issue which occurred during your stay. This by no means reflects the high level of standard we at The Protea Hotel President are usually proud to offer. We would like to thank you for bringing these issues to our attention. GUEST feedback is imperative for us to ensure whether or not we are meeting and exceeding our GUESTS' expectations. We need to know when we have done right, but more importantly, when we have done wrong! Your feedback about what happened has therefore been truly valuable to us.
2 out of 5
by A verified travelerfrom UK

A good hotel but needs to sort out some issues

Posted Mar 22, 2015
Pros: Great location. Good pool and modern rooms with good facilities and comfortable beds.
Cons: As previously highlighted.
Location: Close to Cape Town and to areas such as Camps Bay for restaurants, bars and attractive beaches.
We have stayed many times at the President and have always enjoyed our visits. So much so that we have recommended the hotel to friends & family in the UK but were disappointed this time with the lack of towels in our room on checking in (after a long haul flight) and throughout our stay. The breakfast service was also poor and there was a general lack of customer service. However, this was mentioned to the GM and he did seem to take our comments on board so hopefully these issues will be quickly resolved.
Comment from Hotel Management
Apr 9, 2015 by General Manager, Hotel Management
Dear Traveller, Thank you for your comments on Expedia, we take all our comments very seriously and we are defiantly looking into sorting them out. We hope that you will be staying with us again soon so We can welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you.
1 out of 5
by A verified traveler

Posted Feb 24, 2015
Pros: The situation and view are excellent
Cons: The reception and management of Rception and Room Service need to be replaced or retrained
The room was not ready for several hours after arrival and the service and competence at Reception was terrible. We were told that the bed would be changed again nothing happened for hours in spite of repeated visits to Reception. We were finally told at 11pm that the bed could not be changed and were then moved to a small dirty room in the farthest reaches of the Hotel. We complained about the state of the room but again nothing was done in spite of repeated visits to Reception the following day. I have never experienced such sloppy service in any other hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Great facility with outstanding service and value

Posted Feb 23, 2015
My initial skepticism was completely remedied by the outstanding experience we had at the President. The location is difficult to improve on. The room quality and breakfast are of superlative quality. The infinity swimming pool is a focal point of the hotel and enjoyed by all guests. The Onsite parking is a welcome convenience. Only improvent needed is In the wifi provider (alwayson) which often did not support wifi as needed.
4 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Feb 19, 2015 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveler

Le Protea President presque au TOP !

Posted Feb 17, 2015 on Hotels.com
Bon emplacement, Hotel mérite ses 4 étoiles puisque bien entretenu, chambres confortables, les 2 bedroom apartements excellent, chambres doubles bien si avec vue sur la mer. Séour globalement très agréable malgré un service lent: besoin de formation
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good & enjoyable experience

Posted Feb 16, 2015 on Hotels.com
It Was an enjoyable stay at the hotel. During my four days stay, the hotel could not help me with an iron & iron board. However, the personnel was kind enough to iron my clothing at no extra costs (collecting and returning again). Well situated.
5 out of 5
Recommended
for Couples
by RODNEYfrom Durban

Cape town 2015

Posted Feb 15, 2015 on Hotels.com
I have stayed at this hotel on more then one occassion, each time in a different room type. I enjoy the locality, great breakfast, general atmosphere and access to promenade for excercise runs. I prefer the 1 bedroom suite, which is spacios and logically laid out. The free under cover parking and WIFI is a bonus. The hotel has also taken steps to mitigate load sheding ( 1 lift remans in service , pasage lights remain on and reception and bar area remain lit)
5 out of 5
Recommended
for Families
by A verified traveler

A Terrific Stay!

Posted Feb 9, 2015 on Hotels.com
We have stayed at The President numerous times and have always enjoyed our visit .In February we had a two bedroom suite - it was delightful ! The staff are extremely helpful and courteous . All in all a wonderful stay !