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Reviews of Protea Hotel by Marriott Stellenbosch

3 out of 5
Protea Hotel by Marriott Stellenbosch
Techno Avenue, Techno Park, Stellenbosch, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 117 reviews" "
Rating 8 - Good. 52 out of 117 reviews" "
Rating 6 - Okay. 9 out of 117 reviews" "
Rating 4 - Poor. 5 out of 117 reviews" "
Rating 2 - Terrible. 1 out of 117 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

EDWARD

Stayed 1 night in Nov 2023

8/10 Good

Aidan

Stayed 2 nights in Nov 2023

10/10 Excellent

EDWARD

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As previously, only a joy to stay here.
Stayed 9 nights in Oct 2023

6/10 Okay

Caroline

Stayed 6 nights in Aug 2023

4/10 Poor

Anil

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Stuart

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
The view over De Zalze was fantastic! The unit size was comfortable for two people and the bed comfortable. The breakfast was average - some of the pre prepared food tasted dusty, as if it was left for a long time before serving.
Stayed 4 nights in Feb 2022

10/10 Excellent

Gerda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jan 2020

8/10 Good

BRANDYN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Bar
Disappointed by the bar...didnt have much of a variety..Stellenbosch is well known for Craft Gins and was disappointed that they only had one cheap brand of gin available
Stayed 2 nights in Dec 2019

10/10 Excellent

Danie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with great breakfast
The Protea Hotel was a very good choice. Very nice rooms and bathrooms. Spotless clean rooms. Nice room size and great breakfast.
Stayed 1 night in Jun 2019
Response from Marketing at Protea Hotel by Marriott Stellenbosch on Jul 1, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We are delighted to hear that you enjoyed your experience with us, including our wonderful rooms and delicious breakfast. We strive to not only meet but exceed GUEST expectations at every opportunity and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with friendly staff
Convenient location to wineries. Staff at reception were great and friendly. Rooms were large and clean. Bathrooms need updating.
Stayed 1 night in Jun 2019
Response from Marketing at Protea Hotel by Marriott Stellenbosch on Jun 21, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We are delighted to hear that you enjoyed your time with us, including our friendly service and top-quality hospitality. Your feedback regarding our bathroom facilities has been shared with Hotel management and we will address this accordingly. We strive to not only meet but exceed GUEST expectations at every opportunity and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel.
Great location clise to wineries. Helpful friendly staff.
Stayed 1 night in Jun 2019
Response from Protea Hotel by Marriott Stellenbosch on Jun 12, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We are delighted to hear that you enjoyed your time with us. We strive to not only meet but exceed GUEST expectations at every opportunity and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Marketing at Protea Hotel by Marriott Stellenbosch on May 17, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We strive to not only meet but exceed GUEST expectations at every opportunity and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Have a lovely weekend. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby and Bar/Restaurant areas were great, but I expected more from the rooms for the price.
Stayed 3 nights in Feb 2019

2/10 Terrible

martin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very disappointed
Terrible check in- offered no assistance with confusion over our booking. We had to sort it. Last evening- no hot water. They did move us but it was inconvenient. Breakfast was good but too busy on Sunday. Staff not overly friendly. Charged a tax on leaving which we were unaware of as we had prepaid in advance. Hotelnon a business park bit did have good views.
Stayed 3 nights in Jan 2019

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my visit to Cape Town and all the areas I explored,,,I only have one question,,I had given, several post cards, 7 to be exact that were stamped and ready for mailing.Dec 20, 22, 2018,,,The reception, assured me they would mail them,,all of my family hor ave not yet received any,,do you know how long it takes to be received, from South Africa to USA,,,or were they mailed days later??? please contact asap, an answer Katherine
Stayed 6 nights in Dec 2018
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We do apologise for the inconvenience caused and will take this up with the Front Office Manager. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

10/10 Excellent

Gaseenah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Stellenbosch
Placed in room with no view which was not great. Otherwise great value for money and centrally located.
Stayed 7 nights in Dec 2018
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Spectacular stay. Thanks Craig for assisting with our room allocations....beautiful view of the mountain. loved it 😍
Stayed 3 nights in Dec 2018
Response from Protea Hotel by Marriott Stellenbosch TEAM on Jan 18, 2019
Dear Valued GUEST, Thank you for taking the time to review your recent stay at Protea Hotel by Marriott Stellenbosch. We are very pleased to hear that you enjoyed your stay with us. We strive to not only meet but exceed GUEST expectations at every opportunity, and create a memorable stay all round. Looking forward to welcoming you back until your next visit. Kind regards Protea Hotel by Marriott Stellenbosch TEAM

8/10 Good

Morapedi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean and very well kept hotel, however we did request a king bed and were put in a room with 2 twin beds
Stayed 2 nights in Sep 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Stellenbosch
We booked this hotel as an overnight stay on our trip from Cape Town along the garden route. All the rooms are in buildings away from the main hotel which was different. Staff and Service were very good and meal in restaurant was excellent.
Stayed 1 night in Jul 2018
Response from Marketing on Aug 14, 2018
Dear valued GUEST, Thank you for taking the time to review your stay at Protea Hotel by Marriott Stellenbosch, your feedback is much appreciated and will be shared with the relevant TEAM. At Protea Hotel by Marriott Stellenbosch, we strive to not only meet but exceed GUEST expectations at every opportunity and we are looking forward to welcoming soonest whenever your travels brings you back to Stellenbosch. Kind regards Protea Hotel by Marriott Stellenbosch TEAM.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at a truly excellent hotel. Thank you.
Stayed 5 nights in Mar 2018

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

8/10 Good

Sandy, Glasgow, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG HOTEL WELL OUT OF TOWN
The Hotel staff on arrival and throughout our stay were very attentive. The one negative is that plates of food were left outside of the rooms by guests and these were not retrieved by the staff. (One plate was present from the day before we left to lunchtime on the day we left and no one moved it. The previous day, I took another plate from the top floor of our building down to the front to make it obvious and it was dealt with then). The pool was good although there was some remedial work going on to the area around it which I daresay is unavoidable to progress repairs. It did not prevent me and some others going for a swim. The Breakfast was the highlight of the stay and was superb - every choice one could of hoped for and the chef was a happy contented soul who seemed to enjoy things. The room itself was spacious and adequate but why does the hotel not provide chairs and a small table so that guests can sit on their verandah? There is also no fridges in the rooms which was a little disappointing.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveler

Liked: Room comfort
Very basic facility.
I stayed in this hotel because it was arranged by the conference organizer. All things considered, it is not one I would have selected, in particular its location being out side the town. Unless you have a car, it is inconvenient to do business, dine or shop in town.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stellar Stellenbosch
Really beautiful part of the world.
Stayed 2 nights in Jan 2018

8/10 Good

Vinona

Liked: Staff & service, property conditions & facilities
ok value for the money
It's outside of the city center, not walking distance to any restaurants. The breakfast was good, they have a marvelous egg chef. The rooms are not attached to the main building, and there is no carpeting in the room. The rooms do have a small kitchenette which would be helpful for some. The bathrooms are small and pretty dated. This was the last hotel we stayed at after staying at many high end hotels so our perspective is a bit skewed. The value is good for the cost, though.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room, lovely breakfast and amazing views over stellenbosch. 8 minute drive to the town centre and had plenty of parking
Stayed 1 night in Dec 2017

8/10 Good

Sachin, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing aparthotel
it was just what we needed... loved the view over the pool and surrounding wine farms..staff were exceptionally friendly and accommodating....exceeded expectations.. I Wil definately be back
Stayed 3 nights in Dec 2017

10/10 Excellent

Paul, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Just a lovely place, with a beautiful view over the valley. Staff all friendly and the food delicious. On the negative side, it's away from the town itself so nowhere to walk to in the evening, but apart from that, would go back in a heartbeat.
Stayed 4 nights in Nov 2017

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big lovely rooms set up as mini-apartments. Beautiful views, small balcony. A bit of a walk from the rooms to the main building - could be a problem for those with mobility issues. Gym is offsite.
Stayed 3 nights in Nov 2017

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel but WIFI...
lovely place, would be recommendable for a relaxing stay. only problem I had was the lack of Wifi in the room, and unwillingness of local IT to come and fix it, the Wifi was dependable as I was on a business trip. I phoned reception each day who then relayed to IT and vice versa, IT never spoke to me or visited me or my room. there are 4 rooms to a block and wifi is somehow centrally shared in this block somewear (probably in the loft space), a colleague was in a room next to be with perfect signal, my room had not even 1 bar, and when you could get 1 bar it was not enough to maintain the connection. the hotel did try to offer me another room, but this is a nuisance to re-pack and unpack, not to mention does not resolve the original issue, I mentioned to reception that it would not help the next guest and so on fourth, reception also informed me that IT were aware that the block I stayed has known wifi problems in the particular room I stayed in, hmmm. otherwise a beautiful place, service would have been 5/5 if it were not for the wifi problem!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent with one exception....my shower never got hot at any time over the 3 days.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rolf

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Armindo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Clean hotel
It was great staying at protea!!!

8/10 Good

Adhemar

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room C06, the wardrobe was stinking rotten yougurt of someone vomitted in there, reported it to the reception but nothing was done. could not unpacked our bags. too smelly

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Paul, Eastbourne, England

Liked: Cleanliness, property conditions & facilities, room comfort
Good position just outside a busy town
Was upgraded and the room view was outstanding, would definitely book the same room here again. Only disappointment was the service at breakfast. Was difficult Each day to get a pot of tea, staff need to learn to engage better with customers be interested in your customers.

8/10 Good

Engelize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Patricia, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to be at
It was great, we really enjoyed our stay and the staff was friendly and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend breakaway
Enjoyed every moment

8/10 Good

Bags, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints!
A solid hotel for the price. The location is fine and amenities decent. Price compared to surrounding properties was very competitive. Overall, we had a good stay and would return.

8/10 Good

Ockert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort