View from room

Reviews of Queen Victoria Hotel & Manor House by NEWMARK

5 out of 5
Queen Victoria Hotel & Manor House by NEWMARK
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

Reviews

9.4

Exceptional

Rating 10 - Excellent. 298 out of 390 reviews" "
Rating 8 - Good. 72 out of 390 reviews" "
Rating 6 - Okay. 13 out of 390 reviews" "
Rating 4 - Poor. 4 out of 390 reviews" "
Rating 2 - Terrible. 3 out of 390 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
Stayed 5 nights in Jan 2024
Response from Jason La Fleur on Jan 26, 2024
Good Morning Madison,Thank-you so very much for your time and reviewit is greatly appreciatedMany Thanks and Safe Travels,Jason

10/10 Excellent

Salvo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay
Stayed 1 night in Jan 2024
Response from Jason La Fleur on Jan 16, 2024
Good Morning Salvo,Thank-you very much for your kind review and timeMany Thanks and Safe Travels,Jason

6/10 Okay

stuart, Hindhead

Liked: Cleanliness, amenities
Stayed 3 nights in Jan 2024
Response from Jason La Fleur on Jan 29, 2024
Good Afternoon Stuart,Thank-you for your review points and time - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Stayed 1 night in Dec 2023
Response from Jason La Fleur on Jan 4, 2024
Good Morning Karen,Thank-you very much for your time and responseMany Thanks and Safe Travels,Jason

10/10 Excellent

ROGERS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jason La Fleur on Dec 24, 2023
Good Evening Mr Rogers,Thank-you so much for your time and reviewMany Thanks and Safe Travels,Jason

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near the ‘Waterfront’.
Extremely attentive and professional staff, good location for the Waterfront.
Stayed 2 nights in Dec 2023
Response from Jason La Fleur on Dec 19, 2023
Good Morning Kenneth,Thank-you very much for your time and feedback - it is hugely appreciatedMany Thanks and Safe Travels,Jason

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel has seen better times...
First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable. However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.
Stayed 1 night in Dec 2023
Response from Jason La Fleur on Dec 19, 2023
Good Morning,Thank-you for your time and feedback - it is well notedMany Thanks and Safe Travels,Jason

10/10 Excellent

Boris

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 2 nights in Dec 2023
Response from Jason La Fleur on Dec 13, 2023
Good Afternoon Boris,Thank-you very much for your review and timeMany Thanks and Safe Travels,Jason

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jason La Fleur on Dec 22, 2023
Good Morning Fiona,Thank-you very much for your time and review scoreMany Thanks and Safe Travels,Jason

8/10 Good

Monique

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked. Other than that the hotel is excellent and very well located.
Stayed 7 nights in Nov 2023
Response from Jason La Fleur on Dec 4, 2023
Good Morning Monique,Thank-you for your feedback and well notedMany Thanks and Safe Travels,Jason

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room and very helpful staff
Stayed 8 nights in Nov 2023
Response from Jason La Fleur on Dec 4, 2023
Good Morning James,Many Thanks and Safe Travels,Jason

10/10 Excellent

Nigel, San Clemente

Stayed 1 night in Oct 2023
Response from Jason La Fleur on Nov 7, 2023
Good Afternoon Nigel,Thank-you so very much for your kind review and feedbackMany Thanks and Safe Travels,Jason

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.
Response from Jason La Fleur on Oct 9, 2023
Good Morning Eddie,Thank-you so very much for your time and kind review - it is well received and appreciatedMany Thanks and Safe Travels,Jason

10/10 Excellent

Bobawo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 3 nights in Sep 2023
Response from Jason La Fleur on Sep 21, 2023
Good Afternoon Bobawo,Thank-you for your time and reviewMany Thanks and Safe Travels,Jason

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Jason La Fleur on Aug 5, 2023
Good Afternoon Johan,Thank-you very much for your kind review and time Many Thanks and Safe Travels,Jason

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Felt like the service quarters apartment
The overall hotel is quite nice, however, the assignment of room was a bit questionable. Our room was right next to the public restrooms in the lobby and felt like we were assigned to the service quarters. Even though we booked a premium room with a canal view, the room did not feel like one of the premium assignments nor did it have the canal view. When I opened the window to take a lookout, the top hinge fell apart causing the window to fall away and I could not close it. The maintenance group did respond quickly and managed to close it and put weather stripping in the gaps so at least I did not get a draft nor hear the wind whistling all night. This experience was a bit disappointing for a hotel of this caliber and price.
Stayed 1 night in Jul 2023
Response from Jason La Fleur on Jul 14, 2023
Good Morning Michael,Thank-you very much for your time and review We appreciate your valuable time and the opportunities to improveLooking forward to your next visit Safe Travels,Jason

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jason La Fleur on Jul 14, 2023
Good Morning Hugh,Thank-you so very much for your kind review,Many Thanks and Safe Travels,Jason

10/10 Excellent

Tanya

Stayed 1 night in Apr 2023

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!
Stayed 1 night in Apr 2023

10/10 Excellent

Anita

Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Mar 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel just over the road from waterfront.
Stayed 7 nights in Mar 2023

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class in every way
We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.
Stayed 5 nights in Feb 2023

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. Food excellent
Stayed 2 nights in Feb 2023

2/10 Terrible

Sibusiso

Stayed 2 nights in Dec 2022

10/10 Excellent

Paul

Stayed 2 nights in Aug 2022

10/10 Excellent

John

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
Stayed 4 nights in Jul 2022
Response from Yvette on Jul 18, 2022
Dear Valued Guest, Thank you for your feedback and delighted that you enjoyed your stay with us. I look forward welcoming you back soon. Sincerely, Yvette Mulwitsky General Manager

10/10 Excellent

Val

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location for all the Waterfront has to offer.
Stayed 3 nights in Feb 2022
Response from Yvette on Apr 19, 2022
Dear Valued Guest, I appreciate your feedback and delighted to know you had a great experience with us. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape gem
Excellent stay. Friendly staff. Beautiful view as from the rooms. Located right in the Waterfront.
Stayed 1 night in Feb 2022
Response from Yvette on Apr 19, 2022
Dear Valued Guest, Thank you for your time and feedback. I am happy to know the staff made your experience a memorable one. I look forward welcoming you back. Sincerely, Yvette Mulwitsky General Manager

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

MRS JANE E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An early check in after a long flight was very welcome as was the friendly welcome from Gwen. Rooms spotless and breakfast very good. Very close to the Waterfront so felt safe at all times.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2022

10/10 Excellent

Kenneth

Stayed 3 nights in Jan 2022

10/10 Excellent

Thabo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

Wade

Liked: Cleanliness, property conditions & facilities, room comfort
Simply WOW!!!
Amazing staff... amazing service... amazing rooms...amazing breakfast... WOW WOW WOW! Had booked a one night stay as part of my wife's birthday celebrations, and the Queen Victoria Hotel made this so special for her. Jannette at the front of house was so helpful and Donovan over at the pool made lounging around at the pool area even more luxurious. I have never received such a high level of personalised service. Will definitely return! ps. the hotel is in a fantastic location too, short walk to everything you need in the V&A Waterfront.
Stayed 1 night in Dec 2021
Response from Yvette on Dec 24, 2021
Dear Valued Guest, Thank you so much for sharing your WOW experience with us. I will ensure I let Donovan and Jeanette know that they made your stay luxurious. I look forward welcoming you back in the near future. Sincerely, Yvette Mulwitsky General Manager

8/10 Good

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most excellent stay.
At first when we arrived, it was some kind of dissappointment as we didn’t have the room that we had booked. But it turned out to be most perfect stay, because they managed to put us in a more excellent room, on the very day of our arrival. We really enjoyed ourselves and the time of relaxing. Thank you.
Stayed 4 nights in Dec 2021
Response from Yvette on Dec 9, 2021
Dear Valued Guest, Thank you for your wonderful feedback and delighted to hear we turned your disappointment into an excellent experience. I hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

10/10 Excellent

Ana, Scottsdale

Stayed 1 night in Nov 2021

10/10 Excellent

Ana, Scottsdale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located right in the heart of the waterfront. There is plenty of restaurants, shops and museums around. The rooms were spacious, comfortable and quiet. The staff was very friendly and helpful. The restaurant had delicious food, and the room included a delicious breakfast with a continental buffet and an option of warm breakfast.
Stayed 2 nights in Dec 2021
Response from Yvette on Dec 9, 2021
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience with us. I do hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

8/10 Good

BANDAR Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2021

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
We had the most amazing stay at Queen Victoria Hotel. Rooms were exceptionally clean and confortable and staff were friendly and went out of their way to make us feel welcome and give us advice about the area. The bed and bedding were wonderful and exceptionally comfortable. Thank you we had a wonderful stay!
Lobby atrium from above
Lobby atrium
Spectacular view from restaurant
Entrance
Stayed 3 nights in Nov 2021
Response from Yvette on Nov 19, 2021
Dear Valued Guest, Thank you for taking the time to share your exceptional experience with us. I am delighted to know the staff made you feel welcome and created a wonderful stay. I look forward to welcoming you back in the near future. Sincerely, Yvette Mulwitsky General Manager

10/10 Excellent

Hansie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Tyler Windell on Oct 31, 2021
Dear Hansie We appreciate you, taking the time to leave a review rating of our hotel. I am delighted to hear that we left you with a great impression of our beautiful property. We look forward to welcoming you back in the near future. Warm regards, Tyler Windell Front Office Manager

10/10 Excellent

RobertBrown, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way. By far the best hotel in Cape Town with excellent views excellent staff, helpful and friendly. Front of house manager superb. Jason needs special mention due his overwhelming desire to please patrons. Definitely a 5 star hotel tucked away in a quiet secluded part of the Waterfront with stunning views
Stayed 13 nights in Dec 2020

10/10 Excellent

Annore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Everything about my stay was great, particularly the hospitality. I will happily choose this hotel over others in the same budget range due to the wonderful staff. Everyone was helpful and accommodating (I was able to check in very early as per my request. Room was immaculate and I just needed to rest and relax. Last minute spa treatment was also excellent. I will be back next time I'm in the City.
Stayed 1 night in Dec 2020

2/10 Terrible

Coenraad

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Horrible Experience
I booked 2 rooms. Paid the same price and received 2 rooms that was so different in what they offered that I could hardly believe what I got. How this place got a 5-star rating only they know. We had to walk very far to get a proper breakfast. No lunch and/or dinner is served on site and forget about room service. I will NEVER EVER stay here again.
Stayed 2 nights in Dec 2020

10/10 Excellent

Sheila, Vancouver,Canada

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely boutique hotel in excellent location at the waterfront. Staff was wonderful, food was delicious, especially breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

Sibusiso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the hustling and bustling of the Waterfront, there is such tranquility and elegance. This has become our second home, we really enjoyed our stay and their excellent treatment.
Stayed 4 nights in Dec 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Zinhle on Nov 9, 2019
Thank you for you the amazing feedback. We look forward to welcoming you back in the near future. Best Regards, Zinhle Mthembu Front Office Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great week in Cape Town
Every functional area of this Hotel is excellent. The entire staff is simply outstanding. (Special mention for Leonique for the assistance getting us around town. ) A perfect stay!
Stayed 7 nights in Oct 2019
Response from Zinhle Mthembu on Nov 2, 2019
Thank you for your amazing feedback. We will be sure to relay your regards to Leonique. We look forward to welcoming you in the near future. Best Regards, Zinhle Mthembu Front Office Manager

4/10 Poor

Daniel

Liked: Staff & service
Overall, hugely disappointing experiences
This hotel is located near the Water Front, which is just 5 minutes of walk. Very safe and cozy hotel. Strong Wifi, and well trained staff. Good job on those. However, this hotel introduced two of very serious issues while we were staying. Hot water was shut off in the middle of shower, and my wife was asked to go another room to finish up the shower. I had waited 2 hours and half to take a shower, but water was not hot enough. In the morning, I felt cold. It was a very inconvenient experience that I have had first time at this type of high-end hotel. Another issue was that they serve oysters for breakfast buffet. On first day, oysters were fresh and ok, but, on the next day, oysters smelled rotten and tasted really bad. It could have caused stomachaches or food-poisoning. It should have been very careful when they were serving, especially, seafood. These were hugely disappointing experiences at this hotel.
Stayed 2 nights in Aug 2019

10/10 Excellent

Thandeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Duty Manager on Jul 17, 2019
Dear Thandeka, Thank you for your rating. We hope to welcome you back in the near future. Warm Regards, Queen Victoria Hotel & Manor House, Management and Staff