Ratings based on 151 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2015
From arrival to check out the staff could not have been more helpful, nothing was too much trouble and the hotel itself is superb. The food really stands out and is good value but more importantly extremely well cooked and presented.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boca Raton

Perfection in Cape Town

Posted May 15, 2015
Pros: Everything
Staff was perfect As I had a night flight, I asked them to keep my luggage in storage room and they said to keep the room free of charge till. 8 pm . This was very classy and I will keep coming to this hotel. Location was perfect right across the waterfront mall and restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Staff and Location

Posted May 5, 2015
Pros: Rooms were fantastic
Cons: Breakfast was great on the first couple days. On our last day, it was busy and consistency and quality suffered. Still a great meal all in all.
Great hotel. Breakfast was good but can get busy in the mornings, food consistency was ok, staff were amazing! Location is perfect - won't get bored and lots to see and do. Again, great friendly staff - they all work very hard to keep you comfortable and happy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice location. Excellent staff

Posted May 3, 2015
Very good location. Steps away from v&a waterfront. great staff very helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Very high quality Hotel in good location.

Posted Apr 28, 2015
Hotel in very good location opposite waterfront. Very high standards both in room quality, decor and food. Staff very good, going above an beyond what I would have expected. Having frequented several other 5 star hotels recently in SA this was one of the best, I would recommend this highly to anyone staying in Cape Town.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Tokyo

賑やかなウォーターフロントからちょうど良くセットバックしたロケーション

Posted Apr 27, 2015
Pros: 最高のロケーションにありながら、ホテルの敷地にいったん入ると、とても静かでくつろげること
Cons: 小さくてよいので、窓際にコーヒーテーブルがあると良かった
スタッフの対応、部屋の居心地の良さ、レストランなど、すべて文句なしです。初めてのケープタウンということで、サファリや半島ツアーなどのアクティビティを目一杯入れてしまったことを後悔しました。次に訪れた時は、部屋でゆっくり過ごしたいと思います。姉妹ホテルも素敵そうです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubai

Warm and Friendly Staff

Posted Apr 21, 2015
We spent 12 day at this hotel and all the staff were very friendly and helpful. Hotel location is within easy walking distance of the waterfront shopping mall and activities. We would definitely stay there again.
5 out of 5
Recommended
for Families
by m.isabel g.from Jundiaí-SP-Brasil

Conforto,atenção e ótima localização.

Posted Mar 1, 2015 
O hotel tem uma localização magnífica, em frente ao Waterfront. Sua equipe é formada por funcionários muito atenciosos ,que nos ofereceram feed back em todas as eventuais necessidades e questionamentos.As dependências do hotel são bastante confortáveis,limpas e com uma decoração caprichada.Ficamos na suite presidencial,cujas acomodações e espaço são espetaculares. Realmente o Queen Victoria Hotel selou com "chave de ouro" nossa viagem a Africa do Sul.
5 out of 5
Recommended
for Couples
by Claudiafrom Schweiz

Wunderbares Hotel mit top Service

Posted Feb 26, 2015 
Ein wunderbares kleineres Hotel an der Waterfront. Hervorragender Service mit Angestellten die zuvorkommend sind und auch immer ein freundliches Lachen auf dem Gesicht haben. Das Frühstücksbuffet ist umfangreich und die Eierspeisen können separat (inbegriffen) bestellt werden. Lage; perfekt bei der Waterfront (sehr sichere Gegend). Das Hotel ist definitiv sehr empfehlenswert!
1 out of 5
Recommended
for Couples
by Annefrom Sherwood Park, Alberta

No room at this inn

Posted Feb 9, 2015 
We prepaid our booking, but were informed on arrival that the room was not available, due to some "damage." I suspect that it was given to another customer, since we arrived about 10 pm. We were escorted to a hotel close by, but after travelling for 20 hours, it was rather disconcerting to find that our booking was not honoured.