Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta Georgia

Very Nice Hotel, center of town,

Posted Jul 23, 2015
Pros: The Staff, very Friendly, speak English, very engaging
Cons: Servicing and ordering meals at the bar, instead of going sit in the restaurant, A big improvement would be to have a bar menu to order food to eat.
Location: Water Front, Desmond Tutu church across the street from the hotel, local vendors selling souvenir in walking distance.
Love my stay at this Hotel, Staff was real courteous, Friendly, Engaging, very helpful in getting you information to see sites around town and the Country. Walking Distance to a variety of shops, restaurants, local attractions. Walking distance to the water front. Love the Safari Tour, the Townhouse tour, table mountain tour was cancel due to weather but I heard its a must see, will have to visit that when I return for another visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted May 19, 2015
Cons: One observation I made was that during breakfast there seem to be more waiters than diners and they all congregated in one corner and were busy having
Extremely impressed with this hotel , loved every minute of my stay would have loved to stay longer
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Business Travelers
by Cyril from Johannesburg

Superb

Posted Apr 24, 2015 on Hotels
Consistently superb in every respect.
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC USA

Nearly perfect

Posted Apr 18, 2015
Fantastic staff and facities. A few issues in room (faucet knobs falling off, spotty Internet), but top notch still.
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Almere

Mooi hotel op een prima plek in het centrum

Posted Apr 14, 2015
Mooi hotel met geweldige service. Ligt prima in het centrum vlak bij de compagnies tuinen. Wamdeling met gids door de stad (gratis) is interessant. Ook de wijnproeverij die dagelijks wordt georganiseerd is aan te raden. Ontbijt valt kwalitatief een beetje tegen daarom hebben we niet in het hotel gedineerd.
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2015
Very well located, friendly staff and very clean. The rooms are very comfortable and well designed.
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Families
by Victor from Australia

fantastic

Posted Apr 7, 2015 on Hotels
Excellent hotel friendly staff good food right in the heart of city
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Great stay, great hotel. Service can be slightly better but overal very nice
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We have noted we did not exceed your expectations for which we are truly sorry. We will provide feedback to my team to ensure all corrective measures are taken to ensure that we meet the Taj Standard of Excellence. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 6, 2015
Generously allowed me a late check out too and put on an early breakfast for the two oceans marathon
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hermosa Beach, California

One of the Best

Posted Apr 6, 2015
Pros: Everything
I've stayed all over the world and this hotel is second to none. The room was very nice with housekeeping service during the day and turn-down service in the evening. The breakfast buffet was the best offering any and everything possible. The bar next to the lobby was nice with a "cigar shop" next to it for smoking. The concierge were great at booking activities. But most of all, all of the staff were fantastic from the Bellhops, waitresses at the breakfast buffet, front desk, concierge, bar staff... The location was close and easy walking distance to nightlife and a short cab ride to the waterfront.
Comment from Hotel Management
Jun 2, 2015 by Michael Pownall, Hotel Management
Thank you for your feedback. We look forward to welcoming you back in the near future.