Ratings based on 3 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
5.0 Room cleanliness
4.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
by Lisa

Magnificent hotel setting and gardens

Posted Sep 26, 2012 on Hotels.com
We enjoyed our first visit to Cape Town at this lovely hotel, with its spectacular and lush gardens to stroll around. Nearby is the not-to-miss Kirstenbosch National Botanical Gardens. We enjoyed our two-story suite with a kitchenette and heated floors! Breakfasts (included) at the Conservatory restaurant were pleasantly staffed and provided in a lovely indoor setting to enjoy the gardens outside. Fortunately, we had made reservations well in advance to have dinner at the Greenhouse restaurant on the premises. It's considered the top restaurant in S.A. and did not disappoint. Unfortunately, the hotel's desk staff did not meet our expectations; we had to make multiple calls to get service for minor requests and they were completely unhelpful about their complimentary shuttle services to the waterfront. We were fortunate to have a fabulous driver/guide on contract with the hotel who advocated for us and smoothed over the miscommunications.
5 out of 5
Recommended
by A verified traveler from Kent UK

Can't wait to go back. Superb

Posted Dec 12, 2011
A really beautiful hotel. Staff attentive and service superb. Best food I have ever tasted in the Greenhouse restauant
5 out of 5
Recommended
by Mark from London

This famous hotel is every bit as perfect as it should be

Posted Feb 6, 2010
It's kind of an older persons' hotel in a quiet, very upmarket location, but that has its own appeal. The decor is great - especially the quality of the artworks, a class or three above the average hotel. The service is honed to possibly the greatest level of perfection I've ever encountered. The restaurants are impeccable. The gardens are enchanting. There's little else to say except to repeat this place fulfils its reputation & image as one of the great boutique hotels of the world. One tip - make sure you have several well-chosen maps as the Constantia area can be quite tricky to navigate in a car.