Ratings based on 10 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.1 Hotel condition
They paid and stayed.
Recommendedby Courtney from Boston, MA
FabulousPosted Aug 27, 2013 on Hotels.com
I stayed in about a half dozen places across Cape Town during the two weeks I visited and Charles Guest House was my absolute favorite. Great location, incredibly friendly staff, comfortable and clean room. Highly recommended.
for Getaway With Friendsby Susan from DC
Perfect Guest House in Cape TownPosted Aug 14, 2013 on Hotels.com
I cannot say enough nice things about the Charles. The room was spacious and lovely, the staff incredibly helpful and the location was perfect. The staff helped us with booking tours and with dinner ideas and were incredibly friendly. The breakfast that was provided at the nearby Village Cafe was always delicious. My only complaint is that I didn't have time to enjoy the many outdoor patio options, but I will make sure to have more down time on my next visit, which will definitely include a stay at the Charles.
for Couplesby A verified traveler
Very averagePosted Jun 10, 2013
Great location, but sorely in need of some TLC. So, OK, but over-priced for what it was.
for Couplesby Sterling from Stuttgart
Excellent location in nice neighborhoodPosted May 28, 2013 on Hotels.com
The Guest House was nicely situated in a great walking neighborhood. We had a car and parking was not hard to find. We were given great ideas of what to do for a full day including a drive to Cape Point; see the penguins at Boulders; drive along the coast and have a dinner to watch the sunset in Camps Bay. We did it all and had a super visit!
for Business Travelersby Troy from Silver Spring MD
great staff and terrific locationPosted May 5, 2013 on Hotels.com
The rooms in the Charles are basic and simply furnished but clean. The staff was terrific and very friendly and helpful. The location in the heart of the De Waterkant neighborhood in Cape Town's "city bowl" can't be beat.
Recommendedby A verified traveler from Santa Barbara, California
The Charles Luxury Guest HousePosted May 1, 2011 on Hotels.com
Very friendly staff, clean, centrally located and the breakfast was quite good.
Recommendedby A verified traveler from Santa Cruz, CA
Personal, very friendlyPosted May 19, 2010
The good: Extremely friendly and competent staff. The first day the staff learned my name, and then greeted me by name thereafter. My room was very comfortable. The hotel has a great patio terrace area with a new awning and nice views of the city. The De Waterkant neighborhood is picturesque and upscale; it has gentrified over the last 30 years. There are many nice small shops nearby, as well as a large upscale mall two short blocks away with several nice cafes and restaurants. The guest house has a cozy living room with a fireplace, and a few nights there was a real fire going in the fireplace. Overall, much more personal and intimate than the big, fancy hotels. The bad: The first night I arrived at 11pm. Despite having notified the hotel that I would be checking in late, I still needed to have my shuttle driver call someone to the reception so I could check in, a process that took 10+ minutes. The reception closes at 10pm, so any late arrivals will need to be able to phone someone to come to reception. While I felt very safe in the De Waterkant neighborhood, at night I didn't like that I was often approached by people asking for money (this is common in all of Cape Town, not just the area around this hotel). There are multiple security staff on foot in the neighborhood at night. The lock on my room door was of a very old-fashioned type, and did not seem very secure. There is a free in-room safe that I used. My stay: 10 days, in early May, 2010.
Recommendedby A verified traveler from Liverpool, UK
Charming old world style hotelPosted Oct 15, 2009
Lovely, quirky place in a funky part of Cape Town. It may not be the Sheriton Hotel and doesn't have all the mod cons of a big grand hotel - but it is attractive partly because it represents a complete change from that type of hotel. It has a frendly service, wireless throughout (and rapid reponse on the one day when there was problems with it), secure safe in each room and wonderful food. It felt like staying in someone's home rather than a hotel. I would book in their like a shot if i ever go back. I took taxis everywhere at night as there was talk of security issues nearby - but i don't know how true this is. Felt very safe during the day.
Recommendedby A verified traveler from London, England
Good accommodation in a colourful neighbourhoodPosted Oct 6, 2009
I stayed at this guesthouse in Sept/oct. Initially they gave me a grubby room, I complained so they upgraded our room to a guesthouse. It is situated in an ideal location. You can walk to the city centre, V & A waterfront. Our guesthouse was comfortable, but slightly dirty. Do note that they do not clean the rooms everyday. We only had our beds made and towels changed. Linen was the same throughout our 9 night stay. I loved the area as it is has a lot of character. Overall, the hotel is worth the price and do recommend it too people. I do not recommend the Inverdoorn/Karoo safari as it is a rip off and so not worth the 1595 RAND they charge per person. We were very disppaointed with the safari. They do not keep lion/cheetah cubs, animals are scarce, lunch is not good. You have to pay extra for drinks.
Recommendedby A verified traveler from Baltimore MD
Great valuePosted Aug 5, 2009
The room was very clear and comfortable, good breakfast, very helpful staff. Only concerns were the building being on a steep hillside and the many steps to the room which make this facility problematic for persons with disabilities.