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Reviews of The Clarendon - Fresnaye

5 out of 5
The Clarendon - Fresnaye
67 Kloof road, Cape Town, Western Cape

Reviews

9.0

Wonderful

Rating 10 - Excellent. 20 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 0 out of 32 reviews" "
Rating 4 - Poor. 2 out of 32 reviews" "
Rating 2 - Terrible. 0 out of 32 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
recently had the pleasure of staying at The Clarendon hotel, and I can confidently say that it was a truly exceptional experience. The highlight of my stay was undoubtedly the hotel's friendly staff, who went above and beyond to make my stay as comfortable and enjoyable as possible. From the moment I arrived, the staff welcomed me with warm smiles and were always ready to help with anything I needed. They were incredibly knowledgeable about the area and provided excellent recommendations for restaurants and attractions nearby. The spacious rooms with stunning views were also a major highlight of my stay. The room was clean, well-maintained, and had all the amenities I needed for a comfortable stay. The breakfast was another standout feature of the hotel, with a delicious spread of options to choose from that left me feeling satisfied and energized for the day ahead. Additionally, the hotel's location in a safe and convenient area was ideal for exploring the city, and I felt secure and comfortable throughout my stay. Overall, I highly recommend The Clarendon hotel for anyone looking for exceptional service and amenities, especially for those seeking a warm and friendly atmosphere. The staff truly made my stay memorable, and I cannot thank them enough for their hospitality.
Stayed 2 nights in Mar 2023

4/10 Poor

Dorothy

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Stacy

Stayed 1 night in Feb 2023

10/10 Excellent

Augustine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our anniversary and had the best time of our life. The staff are very friendly, Daud, Mavuto and rest of the crew thank you for being so kind.
Stayed 4 nights in Nov 2022

10/10 Excellent

Paul & Kathy, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
This is a lovely hotel in a great location. Near to the sea-front, restaurants and the excellent Mojo food hall and market and other shops. The staff were extremely friendly and accommodating and the hotel is well-maintained. We stayed there for 2 nights at the end of our Garden Route trip and it was a very relaxing way to end our holiday. They also arranged transfers to and from the airport for us which worked well.
Stayed 2 nights in Jan 2018
Response from Emmy on Feb 6, 2018
Thanks for the great review :) Emmy

8/10 Good

Ieuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night in Cape Town
Our flight was 18 hours delayed so we stayed an extra night in Fresnaye after leaving our villa nearby. The area is lovely one of the best in Cape Town. We had a car and were in easy reach of camps bay, sea point and the V&A waterfront. The staff at the Clarendon were excellent, very friendly, and the hotel is good value being well-equipped for the price. Vibe is middle aged couples (>40) Breakfast was good although maybe too many sweet options!! The only downside was the noise. Our room was more expensive than the standard and we were directly above reception, which meant we were woken up at 12.30 by late guests and 5.30 by kitchen staff :-( I’d say if you value sleep avoid Room 7! The staff were really nice when we complained and did try to make it up to us.
Stayed 1 night in Jan 2018
Response from Emmy on Feb 6, 2018
Thank you for the feedback, Emmy

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven of comfort
Nothing was too much trouble for Emmy and her staff who looked after us magnificently.
Stayed 4 nights in Dec 2017
Response from Emmy on Feb 6, 2018
Thanks for the great review :) Emmy

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
upmarket, clean, 4 star boutique hotel
great staff, nice food, very clean and beautiful premises

10/10 Excellent

Not Provided

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent guest service
excellent hotel extremely personal service they really take care of the guest

10/10 Excellent

Not Provided, beachwood, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent personal service
very personal service. the hotels goal is to keep you happy. would stay here again for sure.

10/10 Excellent

Sascha-Oliver, Frankfurt Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing place in Cape Town !
Perfect place for one week relaxing, great service, wonderful garden with two pools !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Ok hotel with ok views
The breakfast was adequate, I sat outside to eat and enjoyed the views of Loins Head Mountain and the Atlantic Ocean. The restaurant staff were excellent! The service they provided was exceptional. The set up of this hotel is like a Bed and Breakfast here in the States.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly hotel
Emmy was exceptional from the minute we got to the hotel until we left. Nothing was too much trouble. All the staff were very friendly and helpful. The hotel was clean with fresh decor. Afternoon tea was provided free of charge and the breakfast was excellent.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect home from home
A well run boutique hotel with excellent facilities and service. Amazing choice of breakfast, and free afternoon tea.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay with great service
We have stayed at the Bantry Bay property which was excellent and could not get in there for this trip. this property was still good

10/10 Excellent

Leslie, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beauty in the Avenues
Overall, a superb hotel! The first room, a superior room, ended up not having any hot water, the following morning, an unpredictable failure of the hot water tank. The management, more than made up for it, by moving us to a stunning suite and with a bottle of champagne as a gift. The staff, food and service... all excellent!

8/10 Good

Francoise, Tokai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely stay. Great service. Great breakfast. Very nice ground.

10/10 Excellent

TC, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing atmosphere and caring staff
Emmy, Nicki and staff provided my mother and I a wonderful 5-day stay. We were well taken care of and they even arranged for a room swap when the stairs became to much for my mother. We experienced the perfect blend of comfort, relaxing atmosphere and helpful/knowledgeable staff. All in all a great find.

8/10 Good

John, Ascot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
Great location, extremely helpful and friendly staff, they made our stay a wonderful experience. Thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enthusiastic and helpful staff
This is a lovely property and a walkable neighborhood. The staff is young, pleasant, and extremely helpful with suggestions for restaurants, arranging meals in, and making reservations. The two pools are great for separating the loungers from the kids. The only drawback is that because it is located near main streets in Capetown, it's a bit noisy. But the breakfast is great (French people stay there, so the food is definitely up to snuff!), and every time I sat by the pool, a pitcher of water arrived without my request. Very attentive and thoughtful!

8/10 Good

Charlotte, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
Great hotel with faultless service. I would definitely stay again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
We had a very comfortable time and the service was excellent. Every single member of staff wanted to make you happy. Great sea view from our balcony. Only downside was we got a room with a smaller bathroom but it was fine. Another point is that it would be useful to have creamer in the room coffee packs rather than having to go down in the morning for milk. All in all a truly excellent stay with the nicest of staff you have ever met. Decent sized room with balcony and very very comfortable bed. Did I mention the nightly turn down service and chocolate? Or the afternoon tea and scrumptious cakes watching the sun set? Or the excellent English breakfasts? Gym here I come!

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Just back from Cape Town and stayed at The Clarendon for 3 nights. It is a lovely Boutique guesthouse and have no hestitation in recommending the place. It is about 15 mins away from V & A Waterfront so a cab drive away. The big red bus stop is 5 mins walk away so very convenient. Lovely breakfast spread and very friendly helpful staff.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel with attentive staff
Beautiful boutique hotel with friendly and attentive staff (Emy was a star!). Breakfast was plentiful and delicious, as was afternoon tea and cake. Location was suitable for visits to the beach and the city. Room was a little close to the dinning area, but was clean and comfortable.

10/10 Excellent

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk!
Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personligt och mysigt hotell nära Seapoint
Väldigt mysigt och personligt hotell. Härlig kall frukostbuffé med möjligheter att beställa varma rätter. Två små pooler med gott om solstolar.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel très accueillant. Personnel au top !
Comme à la maison. On est chouchoutés et dorlotés. Le personnel est extrêmement gentil et compétent. C'est notre deuxième visite et on y reviendra.
Response from Emmy on Jan 29, 2017
Thank you so much. Kind regards, Emmy and the team

4/10 Poor

Chris, ---

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ausgezeichnter Service
Die Staffmitarbeiter des Hotel Clarendon sind besonders zuvorkommend und nett-insbesonders Mrs.Emma ist wirklich eine Ausnahmeerscheinung und berät Ihre Gäste in jeder Hinsicht. Das Frühstück ist sehr vielfältig und reichhaltig und auf der gemütlichen Terrasse ein idealer Start in einen Urlaubstag. Auch Garten und Pool sind besonders schön angelegt. Einziges Manko ist das Fehlen schalldichter Fenster in den Zimmern die zur Strasse gelegen sind.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil, service, petit déjeuner...excellent. Il n'y a pas de restaurant mais on a pu avoir des petits repas livrés sur place et pris sur la terrasse ou au bord des 2 piscines. Et il y a des restaurants a proximité, à qlq mn à pied. Jardin très agréable. Grandes chambres. Bien situé proche du centre (5 a 10mn en voiture. Proche de Camp Bay. Au calme. Adresse à recommander