Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel,great staff

Posted May 24, 2015
Had a great time close to the rip off v and a .they dont mind you getting untidy in the bar!
4 out of 5
Recommended
for Everyone
by A verified traveler

The Commodore is Great!

Posted May 22, 2015
Pros: Classy hotel perfect for business !
Location: The V& A waterfront is the place to be !
Great service, great location, the food was excellent and the staff was wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location in Cape Town

Posted May 19, 2015
Hotel is right up the hill from the Waterfront area with lots of shopping and restaurants and a short walk from the waterfront trail that you can run, walk or rent bikes to ride on. Beautiful city, Beautiful people.
3 out of 5
Recommended
for Everyone
by A verified traveler

Sehr nahe an der V&A Waterfront

Posted May 13, 2015
Pros: Service/ Lobby/ Früstück/ Nähe V&A Waterfront, sehr kurze Wege
Cons: Hinweise zur Zimmerverbesserung
Location: alles an der V&A Waterfront
Lage, Lobby, Restaurant mit Frühstück sehr gut, Service sehr gut und freundlich; einzig die Zimmer müssten renoviert werden!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Hotel was a little dated rooms but excellent location, staff were amazing and service outstanding. What a great experience and will definitely go back again
Comment from Hotel Management
May 21, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Officer Commodore Hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Posted Apr 19, 2015
Pros: The staff were excellent. Very helpful and friendly
Cons: Furniture and rooms could use some updating but it is still a very comfortable place to stay.
Location: 5 minute walk to V&A waterfront.
If you stay at the Commodore take time to have a drink at the bar and meet Solomon and Elizabeth. They will make your time very enjoyable.
Comment from Hotel Management
Apr 20, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Officer Commodore Hotel
5 out of 5
Recommended
for Families
by A verified travelerfrom Turkey

Posted Apr 17, 2015
Pros: Breakfast was very rich. Fresh fruits were very delicious. We could also find gluten-free bread and cupcakes in the breakfast.
Location: Hotel is very near to Waterfront shopping and restaurants area (maximum 5 minutes by walking) and also the Aquarium.
Location and breakfast of the hotel were wonderful. Staff was so kind. Rooms and other places in the hotel were very clean. But our room was very small for us (3 people), there was no extra place to put the suitcases even if i had sent an email to hotel before we reached there. Because Hotel is very near to Waterfront shopping and restaurants area (maximum 5 minutes by walking), i advise the hotel to families with children. To find gluten-free bread and cupcakes in breakfast at the hotel and glute-free pizza in Balducci restaurant was very nice surprise for us and also people can find gluten-free packed foods in " Wellness ...." shop in one of the malls in Waterfront area. Generally we are pleased to stay in Commodore Hotel.
Comment from Hotel Management
May 21, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Officer Commodore Hotel
2 out of 5
by A verified travelerfrom Philadelphia, PA, USA

Close to the Waterfront but service is pitiful

Posted Apr 4, 2015
Pros: Location was great and the room was nice and large. The hotel pool and gym were nice but the spa was dated and the service was awful.
Cons: Service - all around! The bed was hard and uncomfortable. The cleaning service was very terrible. The mini-bar was not stocked.
Location: Very close to the V&A Waterfront, walking distance.
Upon arrival on Friday at 12:30pm I was told my room would be available no later than 1pm. After I returned back from lunch at 2pm, the room was still not ready and they had to move me to another room that was ready. Upon doing so my internet wi-fi code was incorrect as it still had the first room number as the login. I had to phone reception to get this fixed. When I arrived in the room it was all fine and clean. The mini-bar was not stocked so I requested from reception that it would be stocked. After an hour at the pool I returned to the room to find it still un-stocked so I again called reception and asked for the mini bar to be stocked. When the girl came she was shocked that my mini bar had nothing in it whatsoever. Apparently this is uncommon? I went to make tea and noticed the kettle was corroded on the inside. This is a health risk for sure! Upon trying to shower, I noticed the shower “door” did not have a good seal and the water ran all over the floor to where the entire bathroom floor was flooded after the shower. The water came to the proper temperature before turning on the shower however when the shower was turned on this water temperature went from scolding hot to freezing cold and back and forth. It never once kept the proper temperature for more than 30 seconds while I was here. I mentioned this to the staff as I left and they dismissed it. The worst and most disgusting and discouraging part of my stay was that a face cloth that was clear
Comment from Hotel Management
May 21, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback. Please be advised that your comments has been sent to the relevant Departmental heads for remedial action. This is not the standard of the Hotel and we hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Officer Commodore Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2015
A comfortable hotel, located close to waterfront. The breakfast was very good. My only negative comment is that if you want something additional (like a late check out) and you have reserved through expedia, anything will have a cost. I felt like expedia reservation was less valuable for them.
Comment from Hotel Management
Mar 10, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Please also be advised that the charge for a late check out is applicable to ALL guests not only those who are booked through Expedia. Muneeb Eksteen Guest Relations Officer Commodore Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
Excellent location and wonderful breakfast. Extremely helpful and friendly staff.
Comment from Hotel Management
May 21, 2015 by Muneeb, Hotel Management
Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Muneeb Eksteen Guest Relations Officer Commodore Hotel